I could smell cigarette smoke about the first room I was shown, even though it was a non-smoking room. The room also had several areas where the wallpaper was peeling. I asked the hotel staff to change that room. The hotel staff responded to my request promptly and courteously. So I have a good impression of the hotel staff. However, what is disappointing is the hotel facilities. Perhaps if the hotel facilities were better maintained, all guests would have a more pleasant stay.