2/10 (非常に不満)
Faruq Mohamed
2025 年 11 月 25 日
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
I am sorry to say that our stay was unexpectedly very bad. Even as we checked in the property was cold. There was NO HEATING and no HOT WATER. After many tephone calls we were told that the we boiler was not functioing. We were given grossly inadequate heaters which did little to correct the situation. It completely wrecked the evening which was the celebration of my wife's 70th Birthday. Our first night was a nightmare with no ability for us and our guests to have shower for two full days even after the boiler was fixed late evening on the second day.
In the absence of the hot water, even the addition of the two stable rooms, my guests have we complained to me bitterly. 7 of us were elderly guests with health issues and a 2.5 year old baby, so you can imagine the risks we were subjected to.
There were water leaks in two of the bathrooms.
Wendy the site manager did her best to help. Took on personal responsibility to solve the issue, but in the absence of effective technical help, she wasn't able to resolve the issues.
I demand a full refund of my payment as the basic nessecities were not provided, and we had no option to find suitable alternative accommodation for so many guests at such a short notice.
Faruq Mohamed
2025 年 11 月に 2 泊滞在