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"Very bad experience, the ceiling in the hallway was falling down. I noticed the front desk person because of the safety and she didn’t care. People were hitting their heads on it. She had only hard time to give me sheets for the pull out couch because she couldn’t understand English. I’m the morning, nothing was there for breakfast and I was there at 8:30. When I asked if I could at least get coffee and if she could make some coffee, she said no. She was not busy, and she didn’t have anyone at the front desk. The person was very rude and not helpful. The pool was very cold so our kids could swim and we got the hotel because of the pool. The water in jacuzzi was half way full so it didn’t work. Very bad experience. Never again. "

"Very clean and comfortable facility."

"It was a beautiful room, very clean. Staff were nice and helpful. Will definitely book again!!"

"We were just passing through and found this hotel on the website. Very friendly staff member at the front desk at check in. "

"Need yogurt on the breakfast, room was satisfactory, did not use wi-fi."

"Easy on and off access for travelers. Second floor room with a dog not ideal and not much for amenities but all good for the money."

"Service was good"

"The facility is nice, middle of Roswell so it is convenient, Staff were nice and friendly, room was clean. However, the $12 surprise "parking" fee was ridiculous. I understand when you are in a metro area with limited parking, but the parking lot was not even full on the back side. Expedia claims to show "all fees" but this fee was hidden until you check in. A parking fee in Roswell, New Mexico? More like a gouge the traveler fee. My only other complaint was breakfast the first day. Out of forks, out of coffee, out of about half the hot items, trash cans were filled. It appeared nobody was really working the breakfast to keep it stocked, clean and tidy. Day two was better. Because of this fee, we elected to stay somewhere else on our return trip. "

"Fruendly staff and nice clean rooms."