Dear Guest, although not in your mother tongue, allow us to say THANK YOU for your wonderful comment. We are proud to be on top of your preferred hotels and please be assured that we will continue to work hard to always deserve your trust. Sincerely yours, Giuseppe De Martino General Manager

Dear Guest, we are truly sorry for not meeting your expectations. Since your feedback is very important for us, we would greatly appreciate if you could share the reasons of your disappointment so that we may correct any lacking area. Thank you and kind regards, Giuseppe De Martino General Manager

Dear Guest, Thank you for your full score! Together with all the team, I would like to thank you most sincerely for your appreciation. I hope your travel plans bring you back to Rome and we will have the pleasure of welcoming you back again. Best wishes and kind regards, Giuseppe De Martino General Manager

Dear Hisako, Allow us to thank you most sincerely for your meaningful recognition. We are very pleased that you liked the newly unveiled lobby and public areas and that you enjoyed the level of service of our butler team. We are sorry that the dining restaurant was not available due to the ongoing renovation works and we look forward to welcoming you back on your next visit to Rome to let you experience another memorable stay. Sincerely yours, Giuseppe De Martino General Manager

Dear Anonymous Guest Although not in your mother tongue, we would like to acknowledge your rewarding review. We are delighted that you fully enjoyed your stay and you appreciated the high quality of our buffet breakfast. Until your next visit, warm regards from all of us, Vincenzo Falcone Hotel Manager

Dear Koji, although I am not able to correspond in your language, I would like to apologize most sincerely for having disappointed your expectations. The St. Regis, Rome stands for flawless level of service and we missed this important goal in occasion of your visit. Please know that your report will not go unheard and we look forward to welcoming you back to show you that your experience has been an exception to a rule of warm and attentive service. Kind regards, Vincenzo Falcone Hotel Manager

Good morning, Thank you for your rating and even more for your comment. Although some time has passed, we would like to say how much we appreciate your time and kindness. Best wishes, Giuseppe De Martino General Manager

Dear Joonghoon, Thank you on behalf of the entire team for your rewarding feedback. Nothing could make us happier and we can't wait to welcome you back. Kind regards, Giuseppe De Martino General Manager

Dear Amanda, We are sorry that we have not entirely satisfied your expectations. Since your feedback is important, we kindly invite you to contact us directly in order to make up for your disappointment and to improve any lacking area. Kind regards, Giuseppe De Martino General Manager

Dear Monica, Although with some delay, allow us to Thank You most sincerely for your meaningful recognition. We look forward to welcoming you back, Kind regards, Giuseppe De Martino General Manager