Check in process was agonizingly slow in a small incredibly warm room with no air conditioning. Receptionist proceeded to tell us multiple different wifi networks and passwords that when we finally got to the room, none of them worked. Contacted her right away to inform her of the issue, response was slow over WhatsApp and asked her multiple times to come to the room to assist us quicker to which she refused. Eventually was told a technician was coming to the room to fix the problem. Was told multiple times he would be here within a few minutes, ended up taking over two hours for him to show up. We finally left after about an hour and a half of waiting due to having reservations that we could not miss. When we told this to the receptionist she did not even acknowledge it and continued to lie and tell us he would be there in a few minutes. When we returned to the room the issue wasn’t even fixed. Wifi barely worked.
Also, the buildings cleaning closet for the housekeeper was inconveniently located INSIDE our bedroom. Was called and messaged multiple times saying the housekeeper needed access to our room right away in order to collect supplies to clean the building. Very inconvenient as four guests staying in the suite were trying to shower at these times.
Housekeeper also came once and buzzed the door to come in and didn’t even wait a second for an answer before keying the door to come in.
Very poorly managed and poor service for this property. Would not recommended.
2026 年 8 月に 2 泊滞在
宿泊者限定の口コミ
8/10 (良い)
Kassandra
2023 年 4 月 24 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Room was nice and clean. Staff was friendly. but no elevator which made checking in/ out difficult with luggage up two flights of stairs.
2023 年 4 月に 5 泊滞在
宿泊者限定の口コミ
10/10 (非常に 良い)
Linda
2023 年 3 月 31 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beautiful apartment in a very convenient area. Excellent communication with property manager. As in most Europe lodging...lots of stairs carrying luggage.
Surpassed our expectations.
2023 年 3 月に 3 泊滞在
宿泊者限定の口コミ
10/10 (非常に良い)
宿泊されたお客様
2024 年 4 月 4 日
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
Posizione eccezionale di fronte a Palazzo Madama ( Senato della Repubblica ) e a 50 mt da Piazza Navona.
Unico problema i parcheggi e la possibilità di entrare nella Ztl solo quando disattiva.
2024 年 3 月に 1 泊滞在
宿泊者限定の口コミ
6/10 (普通)
Fulvio franco
2025 年 2 月 21 日
良かった点 : 清潔度
気になった点 : スタッフとサービス、客室の快適度
la stanza è carina, la testiera tutta scrostata, la doccia non funziona ( ci si lava col doccino) i rubinetti intasati spruzzano acqua ovunque….. ci vorrebbe una seria manutenzione
2025 年 2 月に 5 泊滞在
宿泊者限定の口コミ
2/10 (非常に不満)
GIOVANNI
2025 年 9 月 27 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This was not as advertised and highly over rated and over priced ! Room had no view and no windows with any sort of emergency egress or view or fresh air !! I think John the Baptist was held prisoner in the area where you see when looking out the window !! No elevator and too many steps up to the room!!! Make shift lobby area stuffed with storage bags probably dirty laundry !!! Shame on Expedia for carrying this hotel !!!!
2025 年 9 月に 2 泊滞在
宿泊者限定の口コミ
6/10 (普通)
Marie
2024 年 9 月 30 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
We only stayed one night before flying out. We didn’t receive info on how to get in until we were standing out front. The shower drain wasn’t working, so I wasn’t able to finish my shower before leaving in the early morning.
JoAnne was very helpful with arranging a taxi to the airport.
2024 年 9 月に 1 泊滞在
宿泊者限定の口コミ
6/10 (普通)
Angela
2025 年 8 月 19 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Apartment was spacious and clean.
Location was excellent.
Communication was hard. Asked us many times when we would arrive but then nobody was there. Requested communication thru email but had to download a new app to speak to them. Room wasn’t ready as expected and cleaner needed access to our apartment despite requesting not to have anyone in. They store supplies in it.
Expect to carry your suitcases up 2 flights of stairs to get to the unit.
Overall, it was a nice place and had everything we needed
2025 年 8 月に 3 泊滞在
宿泊者限定の口コミ
8/10 (良い)
Jenny
2024 年 9 月 6 日
良かった点 : 清潔度、施設のコンディションと設備
気になった点 : スタッフとサービス
Clean, large and a great location. Great value for Rome and close to all the sites. Beware it is challenging to get in and no staff on duty. Be prepared to watch several What’s Ap videos to understand how to enter. Also you’ll be dragging your luggage up several steep flights of stairs. Shower drain is slow and couldn’t figure out the rain shower. Once settled in, all good though.
2024 年 9 月に 2 泊滞在
宿泊者限定の口コミ
2/10 (非常に不満)
Fabio Henrique
2024 年 4 月 3 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
The place is terrible, don't book it
It's terrible! It's not a hotel, don't have elevator, don't have reception, don't have any security, when I got there and found out I had to book another hotel and they declined to give my money back! No one should book this place.
2024 年 3 月に 4 泊滞在
宿泊者限定の口コミ
4/10 (不満)
Uberley
2024 年 6 月 14 日
気になった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
No es cómodo para un turista con maletas
La entrada es una puerta vieja sin ningúna información o logo que indique que la dirección es gay o que el sitio es hay muy mal. No hay ningún servicio de nada todo lo haces tú. Es simplemente un cuarto y listo nadie te atiende para nada ni hay ningún servicio adicional ni espacios de áreas comunes de nada
2024 年 6 月に 2 泊滞在
宿泊者限定の口コミ
2/10 (非常に不満)
Rinal
2022 年 11 月 29 日
良かった点 : 清潔度
気になった点 : スタッフとサービス、設備とサービス
Heating and cooling were big issues. No one is present at the reception. had to keep the windows open to keep the temperature of the room bearable. The heater won't stop taking the temperature to 35 C.
The other room had the temperature stuck at 18 C and that would feel freezing at night. I got a cold just dealing with the temperature.
宿泊者限定の口コミ
4/10 (不満)
Jessica
2023 年 10 月 12 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Unhappy with Service
Staff wasn't available upon check in. HSKP attendant had to give us our room key and they gave us the wrong room. I had to pay $90 Euro more due to their error. Because the staff wasn't available upon our arrival, I had to return the following day while trying to enjoy my vacation to provide a credit card.
There were a total of 4 rooms in the hotel and the hot water heater wasn't large enough to accommodate the guests, we had a cold shower. When I addressed it with the staff, they were unaccommodating and unresponsive. When I tried to speak with them about the conditions, they wouldn't answer the phone or acknowledge. I had to file a dispute with my credit card company.
2023 年 9 月に 2 泊滞在
宿泊者限定の口コミ
6/10 (普通)
Hillary
2023 年 5 月 3 日
良かった点 : 清潔度
気になった点 : 設備とサービス、施設のコ ンディションと設備
Our stay could be summed up as 'Meh'. It definitely is not a 'hotel', but an apartment turned into an airbnb.
The pictures are deceiving. My boyfriend and I had the Danubio room in blue. It had no windows, except a fire escape that looks out into an ally that is surrounded by 4 walls and gets no light. It was also extremally small, and not as nice as it looked in the pictures.
My biggest issue was the mattress, as it is two twin beds pushed together, and they separate while you sleep. It was extremally uncomfortable, and it was impossible to sleep through the night. I asked if it was possible to move to another room, and they said that all the beds are the same.
It is also on the second floor, and the elevator does not work so you have to walk your bags up the stairs. There is never anyone at the front desk, which isn't a huge issue but it seems very hands off.
The location is what it has going for it. It was right next to Piazza Navona, and all the main attractions are within a 20 minute walk with a bunch of restaurants close by. Overall it was very clean, and quiet. The woman who I interacted with before and during my trip, was very helpful and attentive.
2023 年 4 月に 6 泊滞在
宿泊者限定の口コミ
10/10 (非常 に良い)
MARIA PELIGROS
2023 年 5 月 27 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Céntrico, limpio y muy agradables
2023 年 5 月に 1 泊滞在
宿泊者限定の口コミ
8/10 (良い)
Raul
2022 年 10 月 13 日
良かった点 : 清潔度、施設のコンディションと設備
Excelente ubicación.
Buena habitación.
Fatal las escaleras para subir a las habitaciones.
2022 年 10 月に 4 泊滞在
宿泊者限定の口コミ
10/10 (非常に良い)
Tia
2022 年 9 月 21 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
The location is fantastic! The apartment was very clean and comfortable and the amenities are perfect
2022 年 9 月に 2 泊滞在
宿泊者限定の口コミ
4/10 (不満)
Steven
2022 年 9 月 7 日
気になった点 : スタッフとサービス、設備とサービス
I don’t believe there was any mention that no elevator was available for the 2nd floor apartment!
Although location was very good for getting around, the thought of staying in the very cramped apartment with nowhere to put toiletries, suitcases, hang towels, move around, was not.
I will say the two pluses were water pressure and nice towels.
Other then that, I would not go back!
2022 年 9 月に 2 泊滞在
宿泊者限定の口コミ
10/10 (非常に良い)
Arianne
2022 年 9 月 4 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This place was great, very clean and quiet! Close to everything, most sightseeing places are within 20-25 mins walking distance. The communication was great and prompt.
2022 年 8 月に 3 泊滞在
宿泊者限定の口コミ
8/10 (良い)
Michelle
2022 年 7 月 21 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice room but beware, both exterior windows open to a utility shaft so not useful for air flow and make the room feel a bit claustrophobic.