2/10 (非常に不満)
Wei
2025 年 10 月 22 日
Misleading and Unprofessional- moved to a different hotel (poorer rated) without notice.
We booked Hotel Royal Bissolati for four nights in Rome and were very disappointed by how things were handled. When we arrived to check in, we were suddenly told that the room had “water issue” and that we would need to go to another hotel instead. There was no prior email, message, or phone call to warn us about this change.
It all felt very suspicious- the staff simply directed us elsewhere and offered no proof of the problem. We booked Royal Bissolati for a reason, and being redirected to a completely different (poorer rated) hotel without notice is unacceptable.
Be cautious when booking here - make sure the hotel will actually honor your reservation or at least communicate properly if there are issues.
Wei
2025 年 10 月に 4 泊滞在