6/10 (普通)
Jeremy
家族旅行
2025 年 9 月 16 日
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
As returning guests, we were shocked by the state of disrepair and poor service at this hotel. Our experience was so negative that it has guaranteed we will not be back.
The condition of our room was unacceptable. We found mold, a dangling heat lamp, non-functional outlets, and a broken TV. The linens were stained, one mattress had a strong, unpleasant odor, the A/C unit was excessively loud, and the entire floor smelled of must.
However, the most upsetting part of our stay occurred at checkout. A staff member accused us of smoking marijuana and threatened a deep cleaning fee, citing dirt on the windowsill as "ash." We explained that the faint, temporary odor was from my handicapped son's sealed bag accidentally tearing. I asked the manager to inspect the room with me, and by the time we walked back up, the smell had completely dissipated. It was clear there had been no smoking.
What makes this entire situation so absurd is that the hotel is located down the street from a marijuana dispensary, yet the staff chose to harass a guest over a minor, accidental odor that was gone in minutes. The lack of common sense and the hostile, accusatory treatment was beyond unprofessional. She did decide not to charge us for the fee. Since I wasn't going to back down.
Jeremy
2025 年 9 月に 6 泊滞在