2/10 (非常に不満)
Marcos
カップルで旅行
2025 年 7 月 29 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This has been one of the worst hotel stay experiences we’ve ever had. Arrived to find hotel with no one at the reception desk. The office was closed. No answers to phone calls. Finally found a guard who contacted a worker who eventually took us to an unclean room. Bed Cover and sheets had stains and we found several human hairs and micro dirt on the sheets. There were no towels, no Internet, no wifi, no TV, no curtains or even toilet paper. The hotel restaurant was also closed. The pool water was green and filthy. The Jaccuzi was empty and being used as a temporary trash dump. There were several construction ladders just outside our room door laying on the ground.
Finally the owners arrived about an hour later. They said they had just purchased the hotel, it was under new management and they would have things operational the next day. They offered to move us to another room on the opposite side of the hotel. The new room appeared to be a bit cleaner and smelled better so we agreed to move. After giving us a room key, The owners then departed the hotel. To top things off, there was no hot water to take showers, we showered with semi cold water. There was a group of dogs barking constantly outside the room throughout the night which disturbed our sleep. This hotel needs to be removed from your Expedia. advertisement list. And we would like a refund.
Marcos
2025 年 7 月に 1 泊滞在