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ザ リバティ トラストの口コミ

4 out of 5
ザ リバティ トラスト
101 S Jefferson St, Roanoke VA 24011, Roanoke, VA

口コミ

9.2

とても素晴らしい

評価 10 - 675 件の口コミ中 498 件が非常に良い" "
評価 8 - 675 件の口コミ中 112 件が良い" "
評価 6 - 675 件の口コミ中 37 件が普通" "
評価 4 - 675 件の口コミ中 14 件が不満" "
評価 2 - 675 件の口コミ中 14 件が非常に不満" "

9.6/10

清潔度

9.6/10

スタッフとサービス

8.8/10

設備とサービス

9.6/10

施設のコンディションと設備

9.4/10

環境への配慮

口コミ

10/10 (非常に良い)

Lena

カップルで旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Great stay in this beautiful hotel! Parking was easy and loved our fresh squeezed OJ for breakfast!
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Denni

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Neat place!
2024 年 5 月に 2 泊滞在

6/10 (普通)

Melanie、knoxville

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Not family friendly We had people trying to get in our car as we were tryng to do a quick unload. Also people asking for drugs and money was very unsafe. So sad was a beautiful building but not a safe place. Was very loud all night screaming and cars racing playing loud music on the road out in front of the hotel all night
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Mohammed、Alexandria

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The hotel staff is amazing, the room is clean and there are multiple dining options next to the hotel.
2024 年 5 月に 2 泊滞在

10/10 (非常に良い)

Farrell、Virginia Beach

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Hamer

カップルで旅行
Rooms are sparsely furnished. Need a table.
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Roderick

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent, perfectly located boutique hotel that is a great example of repurposing: here an historic bank building into a luxury hotel. Beautiful lobby and bar/restaurant frame the original bank vault that is a true work of art. Rooms are large and comfortable and decorated consistent with the period architecture. Copper door to the room truly stunning. Friendly and helpful staff and good value for what you get. Highly recommended when staying in Roanoke.
2024 年 5 月に 2 泊滞在

10/10 (非常に良い)

Milton

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 3 泊滞在

8/10 (良い)

Anna

良かった点 : スタッフとサービス、施設のコンディションと設備
Very nice property. Loved the history. Room could have been a little cleaner.
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Gary

Great service.
2024 年 5 月に 2 泊滞在

10/10 (非常に良い)

Michael

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It was a great hotel
2024 年 5 月に 3 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 5 月 22 日)
Thank you for your review and for making The Liberty Trust your accommodations destination when visiting Roanoke. We can’t wait to welcome you back for your next stay!

10/10 (非常に良い)

Nathan

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The hotel is in a great downtown location and east walking distance to many great restaurants and small shops. The hotel is clean, quiet, and comfortable. The Vault restaurant is always terrific with many small plate options and cocktail choices. The hotel manager,Lisa, and Sky at the front desk were friendly, helpful, professional, and knowledgeable.
2024 年 5 月に 1 泊滞在
Katieからの返信 (投稿日 : 2024 年 5 月 22 日)
Thank you for your compliments about our hotel and staff. I'll make sure both Sky and Lisa see this! We are so glad that you enjoyed your time with us and hope to see you again soon for a future stay.

10/10 (非常に良い)

Donna

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This historic property is unique and beautiful. The rooms are well appointed.
2024 年 5 月に 1 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 5 月 22 日)
We are pleased to hear that we were able to make your stay a comfortable and enjoyable one. Thank you for your review and we can’t wait to welcome you back for your next stay!

6/10 (普通)

Mia

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 2 泊滞在

10/10 (非常に良い)

Greg

家族旅行
良かった点 : 設備とサービス
Very cool property - was a bank 😁
2024 年 4 月に 1 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 5 月 22 日)
Thank you for for choosing to stay at The Liberty Trust. We hope to welcome you back for another stay should your travels bring you back to the area.

4/10 (不満)

Karen

カップルで旅行
We were expecting more from a boutique hotel. Room was v basic with no decor, thin mattress, cheap sheets. Windows sealed shut. Not terrible but just expected something a lot better
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

dereje、Waldorf

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great place. Close to everywhere in downtown. Enjoyed it
2024 年 5 月に 1 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 5 月 13 日)
Thank you! We can’t wait to welcome you back for your next stay!

10/10 (非常に良い)

Anna

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Here’s the good- Room was spotless. Easily the most thoroughly cleaned hotel room I’ve ever been in, and I travel very frequently for work. The restaurant there is great too and the staff was friendly. The bed was comfortable and the bathroom was very well stocked with soft towels, etc. When I called ahead of time to add on parking, the person at the front desk midday tried to claim that they had no record of my reservation. None. I spelled my name multiple times, gave confirmation info, etc. and pulled up the message that THEY sent me and she said that I wasn’t staying there that night. This created panicked phone calls to Expedia, and then to the hotel. The manager spoke with me and said “I don’t know who told you that but I’ve had your reservation all day… we know that you’re coming”. This whole ordeal was half an hour out of my day that I didn’t need to spend on this as I was traveling for business. I don’t know why the hotel staff isn’t trained on basic front desk procedures…. So that was confusing. All in all, I would consider staying here again.
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Holly

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Perfect in every way for a stay in downtown Roanoke. Very hip and chic.
2024 年 5 月に 1 泊滞在
Katieからの返信 (投稿日 : 2024 年 5 月 8 日)
Thank you for your review! It is wonderful to hear that your getaway to Roanoke was an enjoyable one and we cannot wait to welcome you back for your next stay.

10/10 (非常に良い)

Charley

家族旅行
I loved the restoration while maintaining the original authenticity of the building. Loved the vault!
2024 年 5 月に 1 泊滞在
Katieからの返信 (投稿日 : 2024 年 5 月 8 日)
We are thrilled to hear that you enjoyed your stay with us! Thank you for your review and we hope to have you come back to stay with us again soon.

10/10 (非常に良い)

Nathan

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Jesse at the front desk was, as always, courteous, professional, and friendly. The hotel manager Lisa was exceptionally professional, caring, and courteous.
2024 年 5 月に 2 泊滞在
Katieからの返信 (投稿日 : 2024 年 5 月 8 日)
We're always happy to welcome you both back. :)

10/10 (非常に良い)

Tae、San Diego

2024 年 5 月に 1 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 5 月 8 日)
Thank you for your 5/5 rating! We hope to welcome you back soon.

10/10 (非常に良い)

Nancy

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Love this beautiful boutique hotel- the staff is always amazing- especially Jesse!
2024 年 4 月に 2 泊滞在
Katieからの返信 (投稿日 : 2024 年 5 月 8 日)
Thank you for taking the time to write this review! Our team works diligently to make sure our guests have a memorable stay. Come back for another stay soon!

10/10 (非常に良い)

David

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent location and comfortable rooms.
2024 年 4 月に 5 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 5 月 2 日)
Thank you for taking the time to share your experience with us and others. We can’t wait to welcome you back for your next stay!

8/10 (良い)

jill

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Fantastic hotel great service and do clean with great style. Love the bank vault! Only reason I didn’t give 5 stars is because there was a laundry bag outside our room for over 6 hours. Everyone so nice! We will stay again
2024 年 4 月に 1 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 5 月 2 日)
Thank you for this review about your stay with us! We look forward to welcoming you back to The Liberty Trust for your next stay in Roanoke.

10/10 (非常に良い)

Theresa

2024 年 4 月に 1 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 5 月 22 日)
Thank you for your 5/5 rating! We hope to welcome you back soon.

10/10 (非常に良い)

Kimberly

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Loved my stay at Liberty Trust! It was such a fun vibe in a a boutique style hotel! Each staff member I encountered offered great customer service. The rooms were nicely appointed, loved the complimentary gift and the AC was pumping which is a HUGE deal for me! I stayed there twice in once week as I traveled back and forth and had the same great experience each time! Would highly highly recommend!
2024 年 4 月に 1 泊滞在
Katieからの返信 (投稿日 : 2024 年 5 月 2 日)
Thank you for taking time to write this review. The team at The Liberty Trust is committed to helping our guests create a relaxing and memorable stay. We look forward to welcoming you back!

8/10 (良い)

Chuck

2024 年 4 月に 1 泊滞在

8/10 (良い)

Lois

Easy parking too.
2024 年 2 月に 5 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 4 月 28 日)
Thank you! We can’t wait to welcome you back for your next stay!

10/10 (非常に良い)

Shaun

2024 年 4 月に 1 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 5 月 15 日)
Thank you for your 5/5 rating! We hope to welcome you back soon.

10/10 (非常に良い)

irene

2024 年 4 月に 2 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 5 月 15 日)
Thank you for your 5/5 rating! We hope to welcome you back soon.

10/10 (非常に良い)

irene

家族旅行
Loved the architecture and my room was very spacious with great views of the city.
2024 年 4 月に 1 泊滞在
Katieからの返信 (投稿日 : 2024 年 4 月 25 日)
Thank you for taking the time to share your experience with us and others. We can’t wait to welcome you back for your next stay!

10/10 (非常に良い)

Carlos

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The hotel is beautiful yet functional. It's only one block from the Amtrak and right in the dining and entertainment downtown district. The interior of the hotel is quiet and well appointed. Great place.
2024 年 4 月に 2 泊滞在
Katieからの返信 (投稿日 : 2024 年 4 月 23 日)
We are thrilled to hear that you enjoyed your stay with us! Thank you for your review and we hope to have you come back to stay with us again soon.

4/10 (不満)

lauren

カップルで旅行, 家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
To keep this as short as possible, this hotel was an overall disappointment. First of all the rooms were dirty and dusty. There were thick layers of dust EVERYWHERE and I mean everywhere. I don’t know if they’ve ever changed the air filters it was so bad we were unable to use the heat or air. The bed the sheets weren’t even pushed down behind the bed or tucked under it, sheets were thrown on top of the mattress. The towels were rough and honestly were such poor quality. I questioned if the maid didn’t take a wet towel that somebody else used prior to us staying in the room and just rehung it instead of getting us new ones. In terms of the toiletries not a big deal, but when you have two conditioners, no shampoo, no lotion and a body wash that’s irritating. It looks like some kid wiped boogers all over one of the chairs in the room, which was appalling or who knows could’ve been an adult. Oh and I guess cleaning the toilets was not part of cleaning the room for the next guest. Their breakfast is a joke we went downstairs and we were told they’re out of the two breakfast sandwiches because they’re frozen sandwiches they get delivered and they ran out so basically you can get something continental like bagels instant oatmeal etc. The staff is less than friendly. There’s one girl in particular who is younger with reddish brown hair that wears glasses who is just awful and not polite. The noise!! Trains, drag, racing loud music and people screaming all hours of the day and night.
2024 年 4 月に 2 泊滞在

8/10 (良い)

Chad

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We enjoyed this unique property which has been well maintained with an excellent combination of historical character and modern amenities. The only drawback was a “nightclub” near the hotel which was very noisy well past midnight both nights.
2024 年 4 月に 2 泊滞在
Katieからの返信 (投稿日 : 2024 年 4 月 22 日)
Thank you for your review! We greatly appreciate your recommendation and for sharing your experience with others, and hope that you will come stay with us again.

10/10 (非常に良い)

Jessica

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The building is beautiful and the staff was outstanding
2024 年 4 月に 3 泊滞在
Katieからの返信 (投稿日 : 2024 年 4 月 22 日)
Thank you for taking the time to write this review! Our team works diligently to make sure our guests have a memorable stay. Come back for another stay soon!

2/10 (非常に不満)

Agron

家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The room looks like an office which makes sense since we learned that the place used to be a bank. Loud music coming from the bar next door till 2 am. Never again!
2024 年 4 月に 1 泊滞在

10/10 (非常に良い)

sam

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
All staff members were friendly, professional and helpful. Great room, enjoyed the restaurant/ cocktail lounge and easy access to numerous restaurants and bars in the downtown area.
2024 年 4 月に 1 泊滞在
Katieからの返信 (投稿日 : 2024 年 4 月 20 日)
Thank you for taking time to write this review. The team at The Liberty Trust is committed to helping our guests create a relaxing and memorable stay. We look forward to welcoming you back!

10/10 (非常に良い)

lisa、farmington

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We enjoyed our rom and drinks at the bar
2024 年 4 月に 1 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 4 月 20 日)
Thank you! We can’t wait to welcome you back for your next stay!

2/10 (非常に不満)

Grace

家族旅行
良かった点 : スタッフとサービス、設備とサービス
気になった点 : 清潔度、施設のコンディションと設備
I stayed here for 2 times within a week. First night was good so i reserved another night a few days later. Now, I checked in and found the bed have blood stain all over with hair here and there. They covered that with a flat sheet. Im so glad I uncover the sheet before I lay down. Hotel didn't have the room service manager so the restaurant manager came and got us the new room and apologized with breakfast coupons but I couldn't feel comfortable in a new room either. Never seen this kind of bed in any hotels in my life.
2024 年 4 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 4 月 19 日)
Thank you for taking the time to provide detailed feedback about your experience with us. On behalf of our entire team, we sincerely apologize for the issues you encountered during your visit. The health, safety, and comfort of our guests is our top priority, and it is clear that the condition of your room fell below our strict standards. We are deeply regretful about your experience and we have taken immediate action to make things up to you. We do hope that you will give us another chance if your travels bring you back to the area.

8/10 (良い)

Alain

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
No parking on the site
2024 年 4 月に 1 泊滞在

6/10 (普通)

brian

2024 年 4 月に 2 泊滞在

10/10 (非常に良い)

Sam

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This was my second time at the hotel and it was just as great as the first time! Will always come back when I’m in Roanoke
2024 年 4 月に 1 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 4 月 17 日)
Thank you for this review about your stay with us! We look forward to welcoming you back to The Liberty Trust for your next stay in Roanoke.

10/10 (非常に良い)

Frank A

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Exceptional & unique. All the staff were great. Very safe property & spotless clean. Beautifully decorated rooms & & so is the entire property.
2024 年 4 月に 1 泊滞在
Katieからの返信 (投稿日 : 2024 年 4 月 17 日)
Thank you for taking time to write this review. The team at The Liberty Trust is committed to helping our guests create a relaxing and memorable stay. We look forward to welcoming you back!

10/10 (非常に良い)

KARIN

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Loved the history of the building. The bar and the Vault was great with good service.
2024 年 4 月に 1 泊滞在
Katieからの返信 (投稿日 : 2024 年 4 月 11 日)
Thank you for your review! We greatly appreciate your recommendation and for sharing your experience with others, and hope that you will come stay with us again.

10/10 (非常に良い)

Shaun

2024 年 3 月に 1 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 5 月 2 日)
Thank you for your 5/5 rating! We hope to welcome you back soon.

10/10 (非常に良い)

Laurie

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 4 月 4 日)
Thank you for your 5/5 rating! We hope to welcome you back soon.

10/10 (非常に良い)

Maurice

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The hotel was nice and clean, modern and up to date
2024 年 3 月に 1 泊滞在
Katieからの返信 (投稿日 : 2024 年 4 月 1 日)
Thank you for your review and for making The Liberty Trust your accommodations destination when visiting Roanoke. We can’t wait to welcome you back for your next stay!

10/10 (非常に良い)

Gabriel

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great place to stay
2024 年 3 月に 1 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 4 月 1 日)
We are thrilled to hear that you enjoyed your stay with us! Thank you for your review and we hope to have you come back to stay with us again soon.

10/10 (非常に良い)

JODI

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Loved it
2024 年 3 月に 1 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 4 月 1 日)
Thank you for your review and for choosing to stay at The Liberty Trust. We hope to welcome you back for another stay should your travels bring you back to the area.