Candice,Thank you for taking the time to share your experience regarding your recent stay at the Hyatt Place Roanoke Airport/Valley View Mall. Your feedback is very important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Yours in Hospitality, Robin D. Lowery, Jr.

Julie,Thank you for taking the time to share your feedback regarding your recent stay at the Hyatt Place Roanoke Airport/Valley View Mall. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer that “perfect 5” experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Yours in Hospitality, Robin D. Lowery, Jr.

Jessica,Thank you for taking the time to share your experience and for giving us such positive feedback! I have shared your comments with our team, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We are looking forward to providing you the same pleasant accommodations and service the next time you are in town. Yours in Hospitality, Robin D. Lowery, Jr.

Zachary,Thank you for taking the time to share your experience regarding your recent stay at our Hyatt Place Roanoke Airport/Valley View Mall. We very much appreciate and value your feedback and will share it with our team. Your responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive remarks. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Yours in Hospitality, Robin D. Lowery, Jr.

John,Thank you so much for your feedback. We do serve food at our bar, but we do not have a full restaurant. We apologize for the confusion and the inconvenience this may have caused. We hope you will give us another opportunity to serve you on your next visit to Roanoke.

Margaret,Thank you for taking the time to share your experience regarding your recent stay at our Hyatt Place Roanoke Airport/Valley View Mall. We very much appreciate and value your feedback and will share it with our team. Your responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive remarks. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Yours in Hospitality, Robin D. Lowery, Jr.

Kimberly,We would like to thank you for taking the time to share your recent experience at the Hyatt Place Roanoke Airport/Valley View Mall. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future. Yours in Hospitality, Robin D. Lowery, Jr.

Rebecca,Thank you for taking the time to share your experience regarding your recent stay at our Hyatt Place Roanoke Airport/Valley View Mall. We very much appreciate and value your feedback and will share it with our team. Your responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive remarks. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Yours in Hospitality, Robin D. Lowery, Jr.

Katie,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Yours in Hospitality, Robin D. Lowery, Jr.

Scott,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again when our renovations are completed so that we can have another chance to provide you with a superior experience. Yours in Hospitality, Robin D. Lowery, Jr

Mr. Brubaker,Even though the evidence of a pet in your room was OVERWHELMING, we have refunded the pet fee back to you. However, you were only charged 75.00 plus tax and therefore that is all we refunded.

Shawn,Thank you for taking the time to share your experience with us. On behalf of our team, we apologize for the inconveniences you experienced during your stay. However, I can confirm that any construction still ongoing is limited to the hours of 8am to 8pm.

Joseph,Thank you for taking the time to share your experience and for giving us such positive feedback! I have shared your comments with our team, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We are looking forward to providing you the same pleasant accommodations and service the next time you are in town. Yours in Hospitality, Robin D. Lowery, Jr.

Dear John,Thank you for taking the time to share your experience regarding your recent stay at the Hyatt Place Roanoke Airport/Valley View Mall. Your feedback is very important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Yours in Hospitality, Robin D. Lowery, Jr.

Gilles, Thank you so much for taking the time to share this feedback regarding your recent experience at our hotel. We hope to see you again on your next visit to Roanoke.

Salvatore,Thank you for taking the time to share your experience regarding your recent stay at the Hyatt Place Roanoke Airport/Valley View Mall. Your feedback is very important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Yours in Hospitality, Robin D. Lowery, Jr.

Robert,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Yours in Hospitality, Robin D. Lowery, Jr.

Jessica,Thank you for taking the time to share your experience regarding your recent stay at the Hyatt Place Roanoke Airport/Valley View Mall. Your feedback is very important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Yours in Hospitality, Robin D. Lowery, Jr.

Dear Mario,Thank you for taking the time to share your experience regarding your recent stay at the Hyatt Place Roanoke Airport/Valley View Mall. Your feedback is very important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Yours in Hospitality, Robin D. Lowery, Jr.

Glenn,We are confused by your review. We do allow locals to stay at our location. We do not allow wild parties, nor do we allow guests to exceed the safe occupancy of our rooms. However, this is vastly different than not allowing locals at all.

We provide a community microwave; however, microwaves are not an amenity that is listed for our property. We do have all amenities listed on all websites for this very reason. We want guests to be aware of all we offer and all we do not prior to their booking, and certainly prior to their arrival.

Robert,Thank you for taking the time to share your experience regarding your recent stay at the Hyatt Place Roanoke Airport/Valley View Mall. Your feedback is very important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Yours in Hospitality, Robin D. Lowery, Jr.

Charles,Thank you for taking the time to share your experience regarding your recent stay at the Hyatt Place Roanoke Airport/Valley View Mall. Your feedback is very important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Yours in Hospitality, Robin D. Lowery, Jr.

Dear Suzanne,Thank you so much for your candid feedback. We look forward to your next stay! And our renovations will be completed very soon.

Patricia,As stated on Expedia's website, we are undergoing renovations and many services and facilities will be affected during this time. We have this posted on every website because we do not want any guest being caught unaware upon arrival. This is listed under Important Information.

Brian,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Yours in Hospitality, Robin D. Lowery, Jr.

Debbie,Thank you for taking the time to share your experience regarding your recent stay at the Hyatt Place Roanoke Airport/Valley View Mall. Your feedback is very important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Yours in Hospitality, Robin D. Lowery, Jr.

Thank you for your feedback. We do have our renovations notated on all third-party websites so that our guests are fully aware of the renovations prior to booking their reservations. It is our hope that you will give us another opportunity to host you when our renovations are completed.

Durand,We would like to thank you for taking the time to share your recent experience at the Hyatt Place Roanoke Airport/Valley View Mall. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future. Yours in Hospitality, Robin D. Lowery, Jr.

Thank you for taking the time to provide feedback regarding your stay at our hotel. Expedia does make all guests aware of our renovations prior to booking. This information is listed in IMPORTANT INFORMATION.

Thank you for taking the time to provide feedback regarding your stay at our hotel. Expedia does make all guests aware of our renovations prior to booking. This information is listed in IMPORTANT INFORMATION.

Dear James,We would like to thank you for taking the time to share your recent experience at the Hyatt Place Roanoke Airport/Valley View Mall. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future. Yours in Hospitality, Robin D. Lowery, Jr.

Felix,We would like to thank you for taking the time to share your recent experience at the Hyatt Place Roanoke Airport/Valley View Mall. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future. Yours in Hospitality, Robin D. Lowery, Jr.

Dear Lawrence,We would like to thank you for taking the time to share your recent experience at the Hyatt Place Roanoke Airport/Valley View Mall. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future. Yours in Hospitality, Robin D. Lowery, Jr.

Lucille,We would like to thank you for taking the time to share your recent experience at the Hyatt Place Roanoke Airport/Valley View Mall. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future. Yours in Hospitality, Robin D. Lowery, Jr.

Thank you for taking the time to share your feedback regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. As stated on the Expedia website, as well as all other websites: we are undergoing full renovations. Yours in Hospitality, Robin D. Lowery, Jr.

Thank you for taking the time to share your feedback regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Our renovations are notated on the Expedia website as well as all other websites where our rooms are sold. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again when our renovations are completed so that we can have another chance to provide you with a superior experience. Yours in Hospitality, Robin D. Lowery, Jr.

Thank you for taking the time to share your feedback regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again when our renovations are completed so that we can have another chance to provide you with a superior experience. Yours in Hospitality, Robin D. Lowery, Jr.

Victor,Thank you for taking the time to share your experience regarding your recent stay at the Hyatt Place Roanoke Airport/Valley View Mall. Your feedback is very important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Yours in Hospitality, Robin D. Lowery, Jr.

David,We would like to thank you for taking the time to share your recent experience at the Hyatt Place Roanoke Airport/Valley View Mall. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future. Yours in Hospitality, Robin D. Lowery, Jr.

Dear Anissa,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Yours in Hospitality, Robin D. Lowery, Jr.

Thank you for taking the time to share your experience and for giving us such positive feedback! I have shared your comments with our team, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We are looking forward to providing you the same pleasant accommodations and service the next time you are in town. Yours in Hospitality, Robin D. Lowery, Jr.

Thank you for your feedback. As noted on the website, we are undergoing renovations throughout the end of the year. We do hope you enjoyed your stay!