Find Luxury Hotels in Richmond, CA

"They advertise a heated pool, there is no pool. It looks like its been under construction for years. Toilet did not flush, when I asked for it to be fixed, I received push back from the staff. Urine should not be able to clog a toilet; they finally fixed it. TV was full of static. bathroom door did not close. Elevator was never swept, if you have dust allergies do not enter the elevator. Fire alarm going off for no reason, had to evacuate and made us late for our show. "

"Beautiful room with great views. Terrible receptionist encounter. Parking is very pricey but that’s just because it’s SF. "

"Overall, great experience. Good location for exploring the city."

"Convenient location, friendly and helpful staff"

"Friendly and helpful staff. Clean room, and great location."

"The staff was friendly and very helpful. The room was a little stuffy when we first arrived. The door was hard to open, it felt stuck. We had to push it hard. The rooms can use an upgrade. However, the hotel itself was pleasant."

"Everything we did was within walking distance from the Hotel, the Pier, the Restaurants, the Shopping and the Shows. It was great to walk to everywhere in great weather conditions, not having to drive deal with traffic or parking. "

"Extremely disrespectful racist and rude front desk staff. Unresponsive and dismissive management for concerns. One of the most shockingly bad hotel experiences I’ve ever had. Hilton needs to investigate this hotel. "

"Found someone's eyelash within my sheets on my first day. I don't wear lashes. Luggage area is rude. The room is too bare and doesn't provide compete toiletries. Housekeeping doesn't come everyday. I stayed for 4 days and they only came once. "