Refuge Vacation Rentals

"Great staff, room was always cleaned and super kid- friendly! Food was great, many options! "

"Would prefer not to review truthfully to keep this amazing resort a secret.. but… genuinely one of the best sun vacations ever! From the moment we arrived, to our goodbye a week later, the team at Excellence made this trip outstanding and we are already planning to return asap. We stayed in a rooftop plunge pool suite as part of the Excellence Club, and it lived up to the resort’s name. We could honestly rave about the room, the abundant and amazing food options, the amenities, facilities and location for days but the true feature that makes this resort stand out above all others, is its people. The staff at all levels at Oyster Bay were simply incredible people and a shining example of how the human experience outweighs all other aspects of a facility. The staff are a credit to the resort and as ambassadors to the great country of Jamaica. We hope the ownership group receives this message and goes out of their way to rewarding, appreciating and retaining their staff - they are your biggest asset. We could not possibly list all staff members that made this trip amazing but special thanks to Danielo, Danjay, Giovane, Delisea, (sorry if misspelled any!) but most of all, Deborah at The Kitchen Table breakfast. We have travelled around the world and never experienced such incredible warmth, kindness - and quick friendship - from a member of staff at any level. A true star of the resort. We will be back very soon to experience this truly relaxing and pampering resort. "

"The food was great drinks good and lovely hotel "

"Clean,fun stuff staff"

"Great staff, good food, and fun activities for all ages. Accessible amenities were a great help traveling with our disabled child. "

"The staff were the absolute best part of this trip! Travis with guest experience was the absolute best, but I have to say they were all great and amazing. I would come back for that reason. I wish there were more restaurants and bars open but I know it will get better in the future as I just went when they just opened. I would definitely go back. Food and beach and the pool were all amazing "

"The property was in great shape considering the hurricane that hit the island in October 2025. There were a few areas of maintenance going on but otherwise the property looked great! The food was only average. Some staff were so so nice while others were just meh. They tried to do the sales pitch for a time share and tell you it was mandatory. They said it was mandatory to see the transportation services desk the day after we arrived but that was just to try and sell tours and excursions. I read horror stories from other Iberostar properties so thankfully the sales pressure here was not as bad. It still overshadowed the whole experience though."

"My family and I had a great time here. It is much smaller than I’m used to but the kindness and smiles from everyone who worked there certainly made up for that. The service staff went above and beyond everyday and always had a smile to give. The food was great and we enjoyed sampling some Jamaican food. The jerk chicken and hand breaded onion rings were enjoyed daily by us. We would certainly return if we come back to Runaway Bay in the future! "

"The food was good and fresh."