"Airport shuttle called from the pick up airport spot 1B at 11.37 pm as instructed, we were told to allow 10-15 min for the driver. We saw the driver pass our stop in the far left lane after 10 min, called the front desk to inform them of the missed pick up and she said she would try to get a hold her to see if she could recircle to get us. Well after 30 min from our first pick up call we were finally picked up, note the hotel is 0.8 miles away and there really wasn’t much traffic at that time of night. No apologies after telling her we saw her pass us and that we had been waiting for 30 min. to be picked up. Front desk person was great as were the morning staff at breakfast."
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