Very bad customer service experience, I was charged half the amount when booking and still was told to pay in cash the total amount plus extras The property refused to send a receipt despite multiple requests. I don’t recommend this property.
Kamila
2026 年 1 月に 2 泊滞在
10/10 (非常に良い)
Luis Daniel
2025 年 9 月 24 日
良かった点 : 清潔度、施設のコンディションと設備
Muy bien todo
Luis Daniel
2025 年 9 月に 1 泊滞在
2/10 (非常に不満)
ikram
2025 年 8 月 23 日
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
They charged me extra on arival , expeedia told I have to pay certain amount on arival but I end up paying double
* they charged extra for cleaning and not a single time my room was cleaned over 10 days
* also charged per day for electricity, 3 times power outage , and without power there is no water , no AC, no stove
* pool was always dirty
*guy over the counter dont understand except spanish
*NO MICROWAVE AS PROMISSED
*no terrace as told
ikram
2025 年 8 月に 9 泊滞在
2/10 (非常に不満)
Ana
小さなお子様連れの家族旅行
2024 年 12 月 31 日
気になった点 : 清潔度、設備とサービス、 施設のコンディションと設備
Ana
2024 年 12 月に 1 泊滞在
6/10 (普通)
Lucy
2024 年 9 月 4 日
気になった点 : 清潔度、客室の快適度
This place is not the resort advertised
Firstly, the property is a cheap guesthouse. The floor was dirty and the mat on the floor in front of the bed was filthy & smelly. The unit hadn’t been cleaned prior to my arrival. The unit was never cleaned during my stay, despite my paying a daily cleaning fee and their flyer also states that the units are cleaned every 3 days. The shower curtain in the bathroom was too short, so there was always a huge puddle of water on the floor after showering where a bath mat should have been. There was nothing to absorb all of that water. I had to clean the bathroom floor after each and every shower daily. The image on their website is completely misleading. Their website displays a very nice resort. In reality the property is ugly in an ugly area. I was also charged for a daily resort fee. They also charge a daily fee for energy.
Lucy
2024 年 8 月に 5 泊滞在
10/10 (非常に良い)
Jean
2024 年 6 月 1 日
良かった点 : 設備とサービス、施設のコンディションと設備
Good communication skills 💕💕💕💕💕
Jean
2024 年 5 月に 1 泊滞在
2/10 (非常に不満)
Mohammed、Chicago
2023 年 6 月 26 日
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Not safe not clean
Mohammed
2023 年 6 月に 3 泊滞在
4/10 (不満)
Kent
家族旅行
2023 年 2 月 4 日
気になった点 : 清潔度、施設のコンディションと設備
A lot of the furniture was dirty, and the room was not clean at all the whole time we were there. The toilet was never fully fixed it. It was a great location. Just got the best.