外観

ブルーベイ ヴィラズ ドラダス - アダルト オンリー - オール インクルーシブの口コミ

4 out of 5

口コミ

7.4

良い

評価 10 - 1003 件の口コミ中 347 件が非常に良い" "
評価 8 - 1003 件の口コミ中 299 件が良い" "
評価 6 - 1003 件の口コミ中 163 件が普通" "
評価 4 - 1003 件の口コミ中 93 件が不満" "
評価 2 - 1003 件の口コミ中 101 件が非常に不満" "

8.0/10

清潔度

8.4/10

スタッフとサービス

7.6/10

設備とサービス

7.4/10

施設のコンディションと設備

8.2/10

環境への配慮

口コミ

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、客室の快適度
気になった点 : 施設のコンディションと設備
1〜2泊の宿泊に
ホテルのサービスはいいですが、Playa Dorada自体がパッとしないです。 1週間とかは無理
2019 年 6 月に 2 泊滞在
Ext-Franciscoからの返信 (投稿日 : 2019 年 7 月 8 日)
Dear Valuable Customer Thank you so much for choosing BlueBay Villas Doradas to spend your holidays. We also want to thank you for sharing your review regarding to your experience during your stay in our hotel. Best regards. Francisco Diaz Guest Service Manager.

8/10 (良い)

Daisuke

良かった点 : 清潔度、スタッフとサービス、客室の快適度
静かな雰囲気
本当にゆっくりしたいカップル向けです。 周りにはほとんど商業施設やアクティビティがないので、そういうものを探している場合にはババロなどのホテルがいいと思います。
2018 年 5 月に 5 泊滞在
ETX-HamlPerezからの返信 (投稿日 : 2018 年 6 月 2 日)
親愛なるお客様 BlueBay Villas Doradasに来て、あなたの肯定的な経験を共有してくれてありがとう、ありがとう。 私たちについてのあなたの肯定的なレビューを読んで、スタッフの偉大な仕事と改善点を強調することは大変うれしいことです。私たちは常に顧客の期待を超えるために非常に努力していますが、 良い従業員 よろしく ハマー・ペレス ゲストサービス

10/10 (非常に良い)

Eughebel

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
La comida muy buena y variada, sin dudas volvería
2024 年 5 月に 1 泊滞在
Yuliana Venturaからの返信 (投稿日 : 2024 年 5 月 13 日)
Estimado Eughebel,Muchas gracias por haber elegido BlueBay Villas Doradas como su destino vacacional, Es un verdadero placer leer sus comentarios y saber que su experiencia vacacional sobrepasó sus expectativas.Nos alegra saber que nuestras gastronomía hicieron que sus vacaciones fueran verdaderamente memorables.Esperamos poder darle la bienvenida nuevamente pronto.Saludos cordiales,Yuliana Ventura

6/10 (普通)

Miguel

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
Yuliana Venturaからの返信 (投稿日 : 2024 年 5 月 12 日)
Estimado Miguel,Muchas gracias por haber elegido BlueBay villas Doradas como su destino de vacaciones, y gracias también por su valoración. Lamentamos no haber podido llenar sus expectativas cada puntuación es importante para nosotros.Saludos,Yuliana Ventura

10/10 (非常に良い)

Subhankar、Canton

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The staff was hospitable
2024 年 4 月に 4 泊滞在
Yuliana Venturaからの返信 (投稿日 : 2024 年 5 月 9 日)
Dear Subhankar,Thank you for choosing Blue Bay Villas Doradas to spend your holidays, and for taking the time to share your experience. We are happy to hear you have enjoyed your holidays and the services we offer. We hope to welcoming you back. Yours sincerely,Yuliana Ventura

10/10 (非常に良い)

stephanie

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It was very clean, staff and food were great! I enjoyed my stay and would go there again.
2024 年 4 月に 3 泊滞在
Yuliana Venturaからの返信 (投稿日 : 2024 年 5 月 8 日)
Dear Stephanie,Thank you for choosing Blue Bay Villas Doradas to spend your holidays, and for taking the time to share your experience. We are happy to hear you have enjoyed your holidays and the services we offer. We hope to welcoming you back. Yours sincerely,Yuliana Ventura

6/10 (普通)

Jorge

良かった点 : 清潔度、スタッフとサービス
2024 年 4 月に 2 泊滞在
Yuliana Venturaからの返信 (投稿日 : 2024 年 5 月 9 日)
Estimado Jorge,Muchas gracias por haber elegido BlueBay Villas Doradas como su destino vacacional.Muchas gracias por su valoración, esperamos que nos permita darle la bienvenida y poder cambiar su percepción.Saludos,Yuliana Ventura

8/10 (良い)

Wellinton

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2024 年 5 月に 2 泊滞在
Yuliana Venturaからの返信 (投稿日 : 2024 年 5 月 7 日)
Estimado Wellinton,Muchas gracias por haber elegido BlueBay Villas Doradas y muchas gracias, y muchas gracias por tomar un minuto de su tiempo y hacer su valoración.Esperamos poder darle la bienvenida nuevamente pronto.Saludos cordiales,Yuliana Ventura

6/10 (普通)

Surajit

グループ旅行
良かった点 : スタッフとサービス
.
2024 年 4 月に 4 泊滞在
Yuliana Venturaからの返信 (投稿日 : 2024 年 5 月 5 日)
Estimado Surajit,Muchas gracias por elegir BlueBay Villas Doradas como su destino de vacaciones.Muchas gracias por su valoración, lamentamos nos haber llenados sus expectativas.Saludos,Yuliana Ventura

8/10 (良い)

David、Indianapolis

良かった点 : スタッフとサービス
The pool is nice.
2024 年 4 月に 2 泊滞在
Yuliana Venturaからの返信 (投稿日 : 2024 年 4 月 29 日)
Dear David,Thank you for choosing Blue Bay Villas Doradas to spend your holidays, and for taking the time to share your experience. We are happy to hear you have enjoyed your holidays and the services we offer. We hope to welcoming you back. Yours sincerely,Yuliana Ventura

4/10 (不満)

Khynisha

グループ旅行
良かった点 : スタッフとサービス
気になった点 : 設備とサービス、施設のコンディションと設備
This stay wasn’t terrible, but I do feel like the hotel should be updated a bit more. The outlets didn’t work. The phone in the room didn’t work so we couldn’t call guest services. And they served up cheap liquor… and it needs more amenities…
2024 年 4 月に 5 泊滞在
Yuliana Venturaからの返信 (投稿日 : 2024 年 4 月 28 日)
Dear Khynisha, We thank you so much for having selected BlueBay Villas Doradas to spend your holidays. On behalf of the entire staff of our hotel we want to thank you for sharing your comments and highlight each point of improvement and good things experienced, we are working hard to increase our service quality in order to offer a service that exceeds the expectations of our customers. At the same time we want to apologize for the inconveniences you have experienced during your stay. We consider your comments as a good opportunity of improvement. Our expectation is to have our entire customer back to the resort every year for that reason working on the customer’s reviews and solve is very important for us. Thank you once again for your review. Best regardsYuliana Ventura

10/10 (非常に良い)

Lissette

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Good place
2024 年 4 月に 3 泊滞在
Yuliana Venturaからの返信 (投稿日 : 2024 年 4 月 26 日)
Dear Lissette,Thank you for choosing Blue Bay Villas Doradas to spend your holidays, and for taking the time to share your experience. We are happy to hear you have enjoyed your holidays and the services we offer. We hope to welcoming you back. Yours sincerely,Yuliana Ventura

8/10 (良い)

rodolfo

カップルで旅行
良かった点 : スタッフとサービス
Old but well keep
2024 年 4 月に 2 泊滞在
Yuliana Venturaからの返信 (投稿日 : 2024 年 4 月 19 日)
Dear Rodolfo Thank you for choosing Blue Bay Villas Doradas to spend your holidays, and for taking the time to share your experience. We are happy to hear you have enjoyed your holidays and the services we offer. We hope to welcoming you back. Yours sincerely,

4/10 (不満)

Janelly

良かった点 : 清潔度
気になった点 : 施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Yuliana Venturaからの返信 (投稿日 : 2024 年 4 月 12 日)
Estimada Janelly,Muchas gracias por haber elegido BlueBay Villas Doradas como su destino de vacaciones.Lamentamos muchos no haber cumplido con sus expectativas, Esperamos nos brinde la oportunidad de recibirlos una vez mas.Saludos,Yuliana Ventura

4/10 (不満)

Edwin

気になった点 : 清潔度、施設のコンディションと設備
Food not good. Rooms are old. Poor hot water. Drainage at bath tub very bad. Air condition with too much noise. Very cooperative and helpful staff. Room 2104.
2024 年 3 月に 3 泊滞在
Yuliana Venturaからの返信 (投稿日 : 2024 年 4 月 4 日)
Dear Edwin,We thank you so much for having selected BlueBay Villas Doradas to spend your holidays. On behalf of the entire staff of our hotel we want to apologize for all the inconveniences you have experienced during your stay. We consider your comments as a good opportunity of improvement, our expectation is to have our entire customer back to the resort every year for that reason working on the customer’s reviews and solve is very important for us. So we share all the reviews with our executives staff in order to correct and prevents situations. Best regards.Yuliana Ventura

6/10 (普通)

Sonia

良かった点 : スタッフとサービス
気になった点 : 清潔度
2024 年 4 月に 1 泊滞在
Yuliana Venturaからの返信 (投稿日 : 2024 年 4 月 4 日)
Estimada Sonia,Muchas gracias por haber elegido BlueBay Villas Doradas y por su puntación.Esperando poder darle la bienvenida pronto.Saludos Yuliana Ventura

10/10 (非常に良い)

BABATUNDE

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice environment with beautiful view
2024 年 3 月に 3 泊滞在
Yuliana Venturaからの返信 (投稿日 : 2024 年 4 月 3 日)
Dear Babatunde,Thank you for choosing Blue Bay Villas Doradas to spend your holidays, and for taking the time to share your experience. We are happy to hear you have enjoyed your holidays and the services we offer. We hope to welcoming you back. Yours sincerely,Yuliana Ventura

2/10 (非常に不満)

Yohanna

良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
This hostel is a place for people of 70 and 80 years old, not for young people, they don't play good music, you need a waitress, I don't like you, I expected something better
2024 年 3 月に 2 泊滞在
Yuliana Venturaからの返信 (投稿日 : 2024 年 4 月 3 日)
Dear Yohanna,We thank you so much for having selected BlueBay Villas Doradas to spend your holidays. On behalf of the entire staff of our hotel we want to apologize for all the inconveniences you have experienced during your stay. We consider your comments as a good opportunity of improvement, our expectation is to have our entire customer back to the resort every year for that reason working on the customer’s reviews and solve is very important for us. So we share all the reviews with our executives staff in order to correct and prevents situations. Best regards.Yuliana Ventura

6/10 (普通)

Theresa

This a place that wouldn’t want to revisit. Someone had a key to my room and opened the door. I yelled out why are you opening my door they apologize and then left. The food wasn’t all that, the place should be updated. You had to ask for towels and water.
2023 年 12 月に 4 泊滞在
Yuliana Venturaからの返信 (投稿日 : 2024 年 4 月 3 日)
Dear Theresa,We thank you so much for having selected BlueBay Villas Doradas to spend your holidays. On behalf of the entire staff of our hotel we want to apologize for all the inconveniences you have experienced during your stay. We consider your comments as a good opportunity of improvement, our expectation is to have our entire customer back to the resort every year for that reason working on the customer’s reviews and solve is very important for us. So we share all the reviews with our executives staff in order to correct and prevents situations. Best regards.Yuliana Ventura

8/10 (良い)

Hans

カップルで旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
War alles sehr gut, außer dass im Badezimmer immer wieder Kakerlaken vorgefunden wurden.
2024 年 3 月に 2 泊滞在
Yuliana Venturaからの返信 (投稿日 : 2024 年 3 月 29 日)
Lieber KundeWir danken Ihnen vielmals, dass Sie BlueBay Villas Doradas für Ihren Urlaub ausgewählt haben.Im Namen des gesamten Personals unseres Hotels möchten wir uns für alle Unannehmlichkeiten entschuldigen, die Ihnen während Ihres Aufenthalts entstanden sind.Wir betrachten Ihre Kommentare als eine gute Gelegenheit zur Verbesserung. Wir erwarten, dass alle unsere Kunden jedes Jahr wieder in das Resort kommen. Aus diesem Grund ist es für uns sehr wichtig, an den Bewertungen der Kunden zu arbeiten und Lösungen zu finden. Deshalb geben wir alle Bewertungen an unsere Führungskräfte weiter, um Situationen zu korrigieren und zu verhindern. Beste grüße.Yuliana Ventura

10/10 (非常に良い)

REYES

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The resort was clean quiet walking distance to the beach great staff
2024 年 3 月に 2 泊滞在
Yuliana Venturaからの返信 (投稿日 : 2024 年 3 月 28 日)
Dear Reyes,Thank you for choosing Blue Bay Villas Doradas to spend your holidays, and for taking the time to share your experience. We are happy to hear you have enjoyed your holidays and the services we offer. We hope to welcoming you back. Yours sincerely,Yuliana Ventura

8/10 (良い)

Andrea

2024 年 3 月に 2 泊滞在
Yuliana Venturaからの返信 (投稿日 : 2024 年 4 月 17 日)
Estimada Andrea,Muchas gracias por haber elegido BlueBay Villas como su destino de vacaciones.Muchas gracias también por su valoración.Esperamos poder darle la bienvenida una vez mas.Saludos Yuliana Ventura

10/10 (非常に良い)

Rochelle

良かった点 : 設備とサービス
Blue Bay doesnt disappoint. The entertainment staff is so much fun had lots of laughs with Jesus and Edwin the Dj. we have been here many times before and we will be back the ocean is amazing, the pools are clean and the food options are also great. We have no complaints we were there to celebrate our anniversary, my birthday and just relax!!! we had the opportunity to try the ala carte restaurants and we enjoyed the seafood and italian the best. thank you Blue Bay for the lovely experience Jacky and Rochelle
2024 年 3 月に 6 泊滞在
Yuliana Venturaからの返信 (投稿日 : 2024 年 3 月 26 日)
Dear Rochelle,Thank you very much for choosing BlueBay Villas Doradas as your new home away from home!It is a real pleasure to read your comments and know that your vacation experience exceeded your expectations.We are glad to know that you liked our entertainment program which was organized specially for you to enjoy it. Thank you for highlighting our staff, we will share your comments with all them so they can continue offering a personalized and exceptional customer services. We look forward to welcoming you again!Regards,Yuliana Ventura

10/10 (非常に良い)

RAFAEL、Yonkers

家族旅行
良かった点 : スタッフとサービス、設備とサービス
Nice small place ,but the rooms need updates
2024 年 3 月に 2 泊滞在
Yuliana Venturaからの返信 (投稿日 : 2024 年 4 月 3 日)
Dear Rafael,Thank you for choosing Blue Bay Villas Doradas to spend your holidays, and for taking the time to share your experience. We are happy to hear you have enjoyed your holidays and the services we offer. At the same time we want to apologize for the inconveniences you have experienced during your stay. We consider your comments as a good opportunity of improvement. We hope to welcoming you back. Yours sincerely,Yuliana Ventura

6/10 (普通)

Maria

2024 年 3 月に 1 泊滞在
Yuliana Venturaからの返信 (投稿日 : 2024 年 4 月 12 日)
Estimada Maria,Muchas gracias por habernos elegido como su destino de vacaciones, laméntanos no haber llenados sus expectativas.Esperamos nos de la oportunidad de recibirlos una vez mas.Saludos,Yuliana Ventura

6/10 (普通)

Ksanthipi

グループ旅行
良かった点 : スタッフとサービス
Property let us check in early which was much appreciated. We had requested 2 double beds in our booking and were given one queen bed upon checking, stating we hadn't made it clear with the hotel that we wanted 2, even though our booking stated 2 double beds. However, we were given 2 double beds the next day. Food was not the greatest quality, but the fruit was top notch. Also, alcoholic drinks were just okay. Beach chairs and beach were nice.
2024 年 3 月に 3 泊滞在
Yuliana Venturaからの返信 (投稿日 : 2024 年 3 月 19 日)
Dear Kssanthipi,Thank you for choosing Blue Bay Villas Doradas to spend your holidays, and for taking the time to share your experience.We are very sorry for the inconveniences presented, we take into account the suggestions of our guests, they are always subject to availability. And we can read that the necessary changes were made the next day.At the same time we want to apologize for the inconveniences you have experienced during your stay. We consider your comments as a good opportunity of improvement. Our expectation is to have our entire customer back to the resort every year for that reason working on the customer’s reviews and solve is very important for us. Thank you once again for your review. Best regards.Yuliana Ventura

8/10 (良い)

Rigoberto

良かった点 : 清潔度、スタッフとサービス、設備とサービス
The Hotel needs general maintenance; rooms.
2024 年 3 月に 4 泊滞在
Yuliana Venturaからの返信 (投稿日 : 2024 年 3 月 16 日)
Dear Rigoberto,We thank you so much for having selected BlueBay Villas Doradas to spend your holidays. On behalf of the entire staff of our hotel we want to thank you for sharing your comments and highlight each point of improvement and good things experienced, we are working hard to increase our service quality in order to offer a service that exceeds the expectations of our customers. At the same time we want to apologize for the inconveniences you have experienced during your stay. We consider your comments as a good opportunity of improvement. Our expectation is to have our entire customer back to the resort every year for that reason working on the customer’s reviews and solve is very important for us. Thank you once again for your review. Best regards.Yuliana Ventura

4/10 (不満)

John Paul

カップルで旅行
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Food was horrible. Drinks were horrible. My fiancé and a couple of other people got sick from the food. Rooms were outdated and not clean. Parts of the resort were also not clean. The entertainment was great and we met a lot of great people. We will not be back.
2024 年 3 月に 7 泊滞在
Yuliana Venturaからの返信 (投稿日 : 2024 年 3 月 16 日)
Dear John Paul,We thank you so much for having selected BlueBay Villas Doradas to spend your holidays. On behalf of the entire staff of our hotel we want to apologize for all the inconveniences you have experienced during your stay. We consider your comments as a good opportunity of improvement, our expectation is to have our entire customer back to the resort every year for that reason working on the customer’s reviews and solve is very important for us. So we share all the reviews with our executives staff in order to correct and prevents situations. Best regards.Yuliana Ventura

4/10 (不満)

Richard

Small, fun but very rundown
2024 年 3 月に 3 泊滞在
Yuliana Venturaからの返信 (投稿日 : 2024 年 3 月 10 日)
Dear Richard,We thank you so much for having selected BlueBay Villas Doradas to spend your holidays. On behalf of the entire staff of our hotel we want to apologize for all the inconveniences you have experienced during your stay. We consider your comments as a good opportunity of improvement, our expectation is to have our entire customer back to the resort every year for that reason working on the customer’s reviews and solve is very important for us. So we share all the reviews with our executives staff in order to correct and prevents situations. Best regards.Yuliana Ventura

6/10 (普通)

John

家族旅行
良かった点 : スタッフとサービス、設備とサービス
気になった点 : 施設のコンディションと設備
The hidden fees are the biggest disappointment. 1. WiFi daily fee, per device(It didn’t work half of the time) 2. Guest fee was $82 a person daily, if someone even visits you. 3. Room safe usage fee (Never heard of before) 4. The lobby was the only update part of the property. 5. This hotel is a 3 star tops…
2024 年 2 月に 4 泊滞在
Yuliana Venturaからの返信 (投稿日 : 2024 年 3 月 6 日)
Dear john,Thank you very much for choosing BlueBay Villas Doradas as your vacation destination.We are very sorry for the inconveniences presented, the information on the cost of Wi-Fi is published, and we verified your reservation and it is for 1 person, and the extra charge for 1 additional person is US82 per person per night.I truly hope you will grant us the opportunity to welcome you again in the future to present you the improvements reached due to your valuable feedback. Sincerely Yuliana Ventura

4/10 (不満)

Douglas LEE

グループ旅行
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
The most important thing is that the WiFi connection was not working good had to get it redone every day and having to pay 3.00 a day for Internet, that was not working good cutting off in the rooms and not working around the property…. and the rooms was hot water was not working had to call to get out water.. and when it was raining water was dripping in my room and the key card stopped working 3 times and I didn’t have by my phone….. so not a very good place.. we are not recommended to anyone
2024 年 2 月に 4 泊滞在
Yuliana Venturaからの返信 (投稿日 : 2024 年 3 月 5 日)
Dear Douglas Lee,We thank you so much for having selected BlueBay Villas Doradas to spend your holidays. On behalf of the entire staff of our hotel we want to apologize for all the inconveniences you have experienced during your stay. We consider your comments as a good opportunity of improvement, our expectation is to have our entire customer back to the resort every year for that reason working on the customer’s reviews and solve is very important for us. So we share all the reviews with our executives staff in order to correct and prevents situations. Best regards.Yuliana Ventura

6/10 (普通)

MICHAEL

グループ旅行
良かった点 : スタッフとサービス
Relatively nice quiet property. Staff is very nice and tries hard to make sure your stay is enjoyable. The buffet food selection is minimal, and often, things like bacon and ketchup are rare or missing from breakfast. The beach was kept clean, and they have a reasonable amount of beds and sun shades available. This resort did not have any pool or beach drink service which came as a surprise for an all inclusive. Overall our stay was enjoyed, and we felt very safe here.
2024 年 2 月に 7 泊滞在
Yuliana Venturaからの返信 (投稿日 : 2024 年 3 月 2 日)
Dear Michael,We thank you so much for having selected BlueBay Villas Doradas to spend your holidays. On behalf of the entire staff of our hotel we want to apologize for all the inconveniences you have experienced during your stay. We consider your comments as a good opportunity of improvement, our expectation is to have our entire customer back to the resort every year for that reason working on the customer’s reviews and solve is very important for us. So we share all the reviews with our executives staff in order to correct and prevents situations.Best regards.Yuliana Ventura

10/10 (非常に良い)

Susan Marie

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff were outstanding. The beach was very well maintained. The rooms could use a little updating but were acceptable. Would recommend.
2024 年 2 月に 6 泊滞在
Yuliana Venturaからの返信 (投稿日 : 2024 年 2 月 24 日)
Dear Susan Marie,Thank you for choosing Blue Bay Villas Doradas to spend your holidays, and for taking the time to share your experience. We are happy to hear you have enjoyed your holidays and the services we offer. We hope to welcoming you back Yours sincerely,Yuliana Ventura

8/10 (良い)

Luana

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The entertainment staff were excellent.
2024 年 2 月に 9 泊滞在
Yuliana Venturaからの返信 (投稿日 : 2024 年 2 月 23 日)
Dear Luana,Thank you for choosing Blue Bay Villas Doradas to spend your holidays, and for taking the time to share your experience. We are happy to hear you have enjoyed your holidays and the services we offer. We hope to welcoming you back. Yours sincerely,Yuliana Ventura

6/10 (普通)

Bryan

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
Did not approve of $3 per day charge for a safe to store valuables, $3 per day charge if you want internet. Restaurants have charges on foods ,its an "all inclusive " not a "some inclusive " they even had charges on some drinks.
2024 年 2 月に 3 泊滞在
Yuliana Venturaからの返信 (投稿日 : 2024 年 2 月 21 日)
Dear Bryan,Dear customer, We thank you so much for having selected BlueBay Villas Doradas to spend your holidays. On behalf of the entire staff of our hotel we want to thank you for sharing your comments and highlight each point of improvement and good things experienced, we are working hard to increase our service quality in order to offer a service that exceeds the expectations of our customers. At the same time we want to apologize for the inconveniences you have experienced during your stay. We consider your comments as a good opportunity of improvement. Our expectation is to have our entire customer back to the resort every year for that reason working on the customer’s reviews and solve is very important for us. Thank you once again for your review. Best regards.Yuliana Ventura,

4/10 (不満)

Suzanne Theresa

グループ旅行
気になった点 : 設備とサービス
A very old safe didn’t work. Lights didn’t work and they had cockroaches.
2024 年 1 月に 11 泊滞在
Yuliana Venturaからの返信 (投稿日 : 2024 年 2 月 17 日)
Dear Suzanne Theresa,Thank you very much for sharing with us about your experience at BBVD resort.Each one of your reviews are highly important to us. Allow me to let you know that your observations are constructive and motivate us to work in these areas, as our priority, will always be your satisfaction and confort.Please accept our most sincere apologies for not exceeding your expectations. I would appreciate if you could spare a few moments of your time, to share a more detailed feedback in order for us to improve our level of service and customer satisfaction in the futureRegards,Yuliana Ventura

6/10 (普通)

Whitney

カップルで旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
BlueBay is an older property so you can expect it to be more authentic. The staff was very kind and energetic. The restrooms need complete remodeling as the jets were very dirty and the sink area had an ant issue. Food options were good and I loved how much effort the staff put into decor each night. However, it would be nice to have all restaurants open on the weekend and have a more efficient way to reserve spots before the morning of. The beach area was nice but it was also difficult to get towels each day due to there not being a system in place to keep up with them. The drinks were good, but not strong at all. You must be VIP for premium liquor and have a guaranteed spot at the beach. Also, during our stay they were doing a promotion for a vacation package and attempted to convince us to purchase the package by down talking their very own hotel, BlueBay. They presented it as if it wasn’t a “time share” but it was definitely the same concept, which totally blind sighted us and took up an hour of our time that we simply wanted to enjoy ourselves. Overall, we made the best of it and enjoyed ourselves, but there are improvements to be made.
2024 年 2 月に 4 泊滞在
Yuliana Venturaからの返信 (投稿日 : 2024 年 2 月 14 日)
Dear Whitney,First and foremost, allow me to greatly thank you for your recent visit to Bluebay Villas Doradas Resort and for sharing your experience.I want to let you know that we are truly concerned with the outcome of your experience and w regret to know that we did not exceed your expectations this time.I am aware our public relations team have sent you a private message for the proper follow up.I truly hope you will grant us the opportunity to welcome you again in the future to present you the improvements reached due to your valuable feedback. Sincerely,Yuliana Ventura

10/10 (非常に良い)

Curtis

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
The staff is incredible, very nice and embracing.
2024 年 1 月に 6 泊滞在
Yuliana Venturaからの返信 (投稿日 : 2024 年 2 月 11 日)
Dear, Curtis,Thank you for choosing Blue Bay Villas Doradas to spend your holidays, and for taking the time to share your experience. We are happy to hear you have enjoyed your holidays and the services we offer. We hope to welcoming you back. Yours sincerely,Yuliana Ventura

4/10 (不満)

Lisa、New York

良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
I used to go to Bluebay all the time 12 years ago. Nothing has been done to enhance or update the property. I was only staying for 3 days and had 3 rooms due to poor keeping of the rooms
2024 年 2 月に 3 泊滞在
Yuliana Venturaからの返信 (投稿日 : 2024 年 2 月 11 日)
Dear Lisa,We thank you so much for having selected BlueBay Villas Doradas to spend your holidays. On behalf of the entire staff of our hotel we want to apologize for all the inconveniences you have experienced during your stay. We consider your comments as a good opportunity of improvement, our expectation is to have our entire customer back to the resort every year for that reason working on the customer’s reviews and solve is very important for us. So we share all the reviews with our executives staff in order to correct and prevents situations. Best regards.Yuliana Ventura

10/10 (非常に良い)

Calvin

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff were amazing
2024 年 1 月に 1 泊滞在
Yuliana Venturaからの返信 (投稿日 : 2024 年 2 月 4 日)
Dear Calvin,Warmest regards from BlueBay Villas Doradas!Thanks for choosing us as your holidays destination. Our mission is to create memories exceeding the expectations of our guests at all times and it is a pleasure for us to know you had a amazing stay in our property.Best Regards,Yuliana Ventura

6/10 (普通)

lorenzo

良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
2024 年 1 月に 3 泊滞在
Yuliana Venturaからの返信 (投稿日 : 2024 年 2 月 4 日)
Dear Lorenzo,Thank you very much for sharing with us about your experience at BBVD resort.Each one of your reviews are highly important to us. Allow me to let you know that your observations are constructive and motivate us to work in these areas, as our priority, will always be your satisfaction and confort.Please accept our most sincere apologies for not exceeding your expectations. I would appreciate if you could spare a few moments of your time, to share a more detailed feedback in order for us to improve our level of service and customer satisfaction in the future. Regards,Yuliana Ventura

6/10 (普通)

TIMOTEO

良かった点 : スタッフとサービス
2024 年 1 月に 5 泊滞在
Yuliana Venturaからの返信 (投稿日 : 2024 年 1 月 30 日)
Dear Timoteo,Thank you very much for sharing with us about your experience at BBVD resort.Please accept our most sincere apologies for not exceeding your expectations. I would appreciate if you could spare a few moments of your time, to share a more detailed feedback in order for us to improve our level of service and customer satisfaction in the future.Best regards,Yuliana Ventura

10/10 (非常に良い)

Alba Nerys

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2024 年 1 月に 6 泊滞在
Yuliana Venturaからの返信 (投稿日 : 2024 年 1 月 30 日)
Dear Alba Nerys,Warmest regards from BlueBay Villas Doradas!Thanks for choosing us as your holidays destination. Our mission is to create memories exceeding the expectations of our guests at all times and it is a pleasure for us to know you had a amazing stay in our property.Best RegardsYuliana Ventura

4/10 (不満)

Jeidy Desiret

2024 年 1 月に 5 泊滞在
Yuliana Venturaからの返信 (投稿日 : 2024 年 3 月 20 日)
Estimada Jeidy Desiret,Muchas gracias por su comentarios nos disculpamos sin presento algún inconveniente durante su estadía esperamos poder cambiar su percepción, si nos permite una oportunidad en una próxima ocasión.Saludos,Yuliana Ventura

2/10 (非常に不満)

Emilia

グループ旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Oh boy where do I start? Let me say first that this was the worst experience ever. Food was absolutely terrible, extremely limited choices and totally tasteless and unappetizing. Don’t think that a la carte restaurants are better so be prepared to be constantly frustrated with the food. Then the drinks! What’s included it’s only the Dominican alcohol, beer and wine. We tried numerous mixed drinks and we never really felt alcohol in any of them. The beer and wine, you get it in a little plastic glass, and is as strong as water. Same with coffee, light to the point where you wonder if it’s coffee or just colored water. The whole resort is a health hazard. We slip, trip and fall quite few times. The worst was when we were walking thru an area which was freshly painted (with red paint and no warning) so I slipped and fell. Thank God I was ok however I was red from tip to toe, my dress, my legs, my slippers, my hands and arms. Their reaction :”oh sorry, you can give us the dress to wash it”. The beach chairs and towels - constant struggle to find any. We eventually got towels next day and didn’t return them till last day because we were afraid we’re going to not get any anymore. The room - not really clean, everything very old, the fridge was not working and the doors were very difficult to open. We had to keep trying the key over and over again till eventually will open but then you enter the room, close the door behind you and minutes later bam! The door it’s open, by itself
2024 年 1 月に 5 泊滞在
Yuliana Venturaからの返信 (投稿日 : 2024 年 1 月 22 日)
Dear Customer We thank you so much for having selected BlueBay Villas Doradas to spend your holidays. On behalf of the entire staff of our hotel we want to apologize for all the inconveniences you have experienced during your stay. We consider your comments as a good opportunity of improvement, our expectation is to have our entire customer back to the resort every year for that reason working on the customer’s reviews and solve is very important for us. So we share all the reviews with our executives staff in order to correct and prevents situations. Best regards.Yuliana Ventura

2/10 (非常に不満)

luis

カップルで旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very poor building condition compare to the pictures and rating showing. We arrive just 1/2 hour before the checking and they told me that I need to pay $30 to give my room if not we need to wait in the lobby until 3pm sharp.You need to pay for WiFi and room safe. Just after you check in, the restaurant for lunch is close. So… you are screw up already just arriving. Pool chairs ruin and broke and pool tile need to update. Room very bad conditions. I left the next day and ask for refund of the days that are not be there but they said not..not..not…. Finally when I check out they have the courage to tell me “ hope to see you soon”. Sorry for Puerto Plata. Never again
2024 年 1 月に 2 泊滞在
Yuliana Venturaからの返信 (投稿日 : 2024 年 1 月 19 日)
Dear Customer We thank you so much for having selected BlueBay Villas Doradas to spend your holidays. On behalf of the entire staff of our hotel we want to apologize for all the inconveniences you have experienced during your stay. We consider your comments as a good opportunity of improvement, our expectation is to have our entire customer back to the resort every year for that reason working on the customer’s reviews and solve is very important for us. So we share all the reviews with our executives staff in order to correct and prevents situations. Best regards.Yuliana Ventura

8/10 (良い)

Calvin

2024 年 1 月に 5 泊滞在
Yuliana Venturaからの返信 (投稿日 : 2024 年 1 月 30 日)
Dear Calvin,Warmest regards from BlueBay Villas Doradas!Thanks for choosing us as your holidays destination. Our mission is to create memories exceeding the expectations of our guests at all times and it is a pleasure for us to know you had a amazing stay in our property.Best RegardsYuliana Ventura

10/10 (非常に良い)

Fior

2024 年 1 月に 3 泊滞在
Yuliana Venturaからの返信 (投稿日 : 2024 年 1 月 18 日)
Warmest regards from BlueBay Villas Doradas!Thanks for choosing us as your holidays destination. Our mission is to create memories exceeding the expectations of our guests at all times and it is a pleasure for us to know you had a amazing stay in our property.Best RegardsYuliana Ventura

10/10 (非常に良い)

Daniel

2023 年 12 月に 14 泊滞在
Yuliana Venturaからの返信 (投稿日 : 2024 年 1 月 18 日)
Warmest regards from BlueBay Villas Doradas!Thanks for choosing us as your holidays destination. Our mission is to create memories exceeding the expectations of our guests at all times and it is a pleasure for us to know you had a amazing stay in our property.Best RegardsYuliana Ventura

4/10 (不満)

Hernan

カップルで旅行
良かった点 : スタッフとサービス
気になった点 : 設備とサービス、施設のコンディションと設備
2023 年 12 月に 3 泊滞在
Yuliana Venturaからの返信 (投稿日 : 2024 年 1 月 18 日)
First and foremost, allow me to greatly thank you for your recent visit to Bluebay Villas Doradas Resort and for sharing your experience.I want to let you know that we are truly concerned with the outcome of your experience and w regret to know that we did not exceed your expectations this time.I am aware our public relations team have sent you a private message for the proper follow up.I truly hope you will grant us the opportunity to welcome you again in the future to present you the improvements reached due to your valuable feedback. Sincerely,