We stay at HBR every time we visit Kauai. This is our 4th time and we have stayed in a different rental each time at HBR. This one has been my favorite so far. It was beautifully decorated and the view was amazing. The washer and dryer came in handy because we have 3 under 3 so laundry is a daily necessity. The loft and beds were perfect for our kids. AC worked great. Fridge was really nice. The closet was also full of beach toys, boogie boards, coolers, chairs and umbrella. We did decide to move any items that could break away from our toddlers and rented a baby gate to close off the stairway up to the loft but that was about it. I would 100% come back to this rental with our kids.
Not really a con, but a recommendation - There is a broom but if the rental had a hand held vacuum that would have been icing on the cake.
The only "downside" to this rental is the building is the bottom of the resort so it's an uphill trek to the parking lot. It's not that far of a walk, and kind of nice to get your heart rate up BUT you can call the front desk for the golf carts to come pick you up. To that point, I definitely recommend tipping because the guys are great and will help load and unload the cart. HBR has never let us down. We talked to a couple who has been coming to Kauai for 21 years. They said outright that Hanalei Bay Resort is the best on the island and I would have to agree.