BE FOREWARNED - we had an unexpected layover in Portland and needed a place to sleep that was not the floor of the airport, for a few hours. I CALLED this hotel in advance to CONFIRM that they had a 24-hour airport shuttle because some hotels said their shuttles start at 3 am, but we needed to be back at the airport by 2:30 for our flight.
I WAS TOLD THE SHUTTLE WAS 24 HOURS OR I WOULD NEVER HAVE BOOKED, I would have kept calling to find a place that had what we needed. The person who checked us in said something about the shuttle starting at 3 and I told her our timing and she said no worries, come down at 2 and will do.
Come down at 2, person behind the desk rude, NO SHUTTLE AVAILABLE until 3 am, won't call for one, would not call taxi, and, only after arguing with them awhile would she tell us even a name of a local taxi company to call.
Stuff happens, of course, but I expect if there was an emergency and someone did not show up for work or whatever the hotel would at least TRY to help provide what we paid for.
DON'T STAY HERE IF YOU NEED A RELIABLE SHUTTLE is all I can say. Bed was fine, rollaway did not even have sheets so we had to call down, but we almost missed our olane and had to PAY for radiocab to come get us, over and above what we paid for this hotel with a "24 hour shuttle." DONT STAY OF YOU NEED A RELIABLE AIRPORT SHUTTLEWOULNOYNEVER STAY HERE AGAIN.