Dear Hideko,Thank you for being our guest in Portland. Your suggestions have been duly noted and are appreciated. We look forward to welcoming you again.Sincerely,Dwight Tabales,General Manager

Thank you for your great feedback! We could not be happier to know we were able to make you comfortable. We hope to see you again soon. Have a wonderful day!

Thank you for your rating. Is there anything we could have done to make your stay better? Any feedback as to how we can improve is always appreciated. Have a wonderful day!

I am sorry you did not enjoy your stay with us. If you have any feedback as to how we could improve, we are always happy to look into our opportunities and grow if you do not mind sharing. We hope to have you back with us soon and look forward to winning you over. Have a wonderful day!

We are so sorry you did not enjoy your stay with us Kenichi. Any feedback as to how we could do better is always appreciated. We will work harder at this and make sure to let everyone know that sentiments like the ones you have are exactly what we do not want to portray. If you plan another trip our way, please reach out to myself, Keri or Nicky as we would look forward to winning you over. Have a wonderful day!

Dear Joshua,Thank you for your review. We apologize for the inconvenience caused by the unexpected items found in your room and the bed and bathroom. We take cleanliness and guest comfort concerns very seriously, and we'll be sure to address these matters with our team to ensure improvements are made swiftly. We hope you'll consider giving us another opportunity to provide you with a stay that is sure to exceed your expectations.Sincerely,Guest Service Manager

Thank you for your review. It saddens us to hear about the issues you encountered during your stay. This fell short of the comfortable and restful experience we strive to provide. We'll be reviewing staffing, noise control measures, and room assignments to better serve families in the future. We appreciate you highlighting the positive experience with the HopCity Tavern and Yuko's service. We hope that you will consider staying with us again to see how we have improved.Sincerely,Guest Service Manager

Dear Grant,We're glad you enjoyed your stay and appreciate your five-star rating. We look forward to welcoming you back in the near future.Sincerely,Guest Service Manager

Dear Mamadou,Guest satisfaction means everything to our team, so we're disappointed you did not enjoy your stay. Feedback helps us make effective changes, so we hope you will consider reaching out to share how we could have served you better. Sincerely,Guest Service Manager

Dear Diego,Thank you for taking time to share your experience with us. We are sorry to hear you did not receive your requested housekeeping services, and we want to assure you we will address our housekeeping team and the front desk team to ensure guest requests are being properly communicated and fulfilled. We hope you will consider staying with us again at Hilton Portland Downtown as we work to regain your confidence as a premier destination.Sincerely,Guest Service Manager

Dear Nora,Thank you for staying with us and for your feedback. We're glad that our location was so convenient and made such an impact on your experience. We hope to welcome you back soon for another great stay at Hilton Portland Downtown.Sincerely,Guest Service Manager

Dear Tian,We regret that you didn't have the exceptional experience we strive to provide. If there was anything we could've done to improve your time with us, please don't hesitate to let us know, as we constantly work hard to enhance our guest experience. We hope you consider returning down the line for a better visit.Sincerely,Guest Service Manager

Dear Christie,We appreciate your feedback and are concerned about the inconvenience you experienced with your accommodations. Rest assured, we'll look into this issue promptly to ensure everything is as it should be. Please don't hesitate to reach out to our front desk for assistance; we're always available to address any issues. Please consider joining us again for a better stay.Sincerely,Guest Service Manager

Dear Yuan,We're glad you enjoyed your stay and appreciate your five-star rating. We look forward to welcoming you back in the near future.Sincerely,Guest Service Manager

Dear Chelsea,Thank you for choosing Hilton Portland Downtown and for sharing your valuable feedback. While we are sorry to hear about your concerns with valet parking, we are happy you enjoyed your stay overall. We are pleased you enjoyed our clean, peaceful accommodations and great location, and we will be sure to review all of your comments with our team to ensure we are always offering our best. We look forward to welcoming you back and impressing you further.Sincerely,Guest Service Manager

Dear Kristina,We appreciate your feedback, and we apologize for any disappointment with the check-in service. We'll speak with our staff to ensure corrective actions are implemented, and we hope you'll consider staying with us again should you be back in the area.Sincerely,Guest Service Manager

Dear Ronnie,Thank you for being a great guest and giving us a five-star rating. It was our pleasure to accommodate your needs while you were here, and we hope you will return soon.Sincerely,Guest Service Manager

We recognize your time is valuable and appreciate the feedback you have provided. What you experienced is not typical of our standards and it is disheartening that we were unable to meet all of your expectations. Our team will be sure to discuss your feedback to ensure this does not happen again. Your patience is appreciated and we hope that you will allow us another opportunity to show you a much better experience.Sincerely,Guest Service Manager

Dear Tina,Thank you for your positive rating. We are glad you had an enjoyable experience, and we hope to see you again soon!Sincerely,Guest Service Manager

Dear Leanne,The issues you raise are important to us. Please accept our apologies for any issues with the elevator and for any disappointment with the service you received. This does not reflect our usual standards, and we'll look into your comments further. Should you be in the area again, we'd appreciate the chance to provide you with a more positive visit.Sincerely,Guest Service Manager

Dear Toan,Guest satisfaction means everything to our team, so we're disappointed you did not enjoy your stay. Feedback helps us make effective changes, so we hope you will consider reaching out to share how we could have served you better. Sincerely,Guest Service Manager

Guest satisfaction means everything to our team, so we're disappointed you did not enjoy your stay. Feedback helps us make effective changes, so we hope you will consider reaching out to share how we could have served you better. Sincerely,Guest Service Manager

Dear Ashley,We were happy to provide you with clean, welcoming accommodations, and we're glad you enjoyed your overall experience with us. If your travels bring you back to the area, please come stay with us at Hilton Portland Downtown again!Sincerely,Guest Service Manager

Dear Acacia,Thank you for the feedback. We apologize for any inconvenience faced during your stay and we thank you for leaving your feedback, which helps us improve the experience and service of future guests. Safe travels, and we hope to welcome you back on your next visit to Portland.Sincerely,Guest Service Manager

Dear William,We're glad you enjoyed your stay and appreciate your five-star rating. We look forward to welcoming you back in the near future.Sincerely,Guest Service Manager

Dear Arkadiusz,It was a pleasure hosting you at Hilton Portland Downtown! We're glad you enjoyed your visit, and we look forward to seeing you again soon.Sincerely,Guest Service Manager

Dear Heather,Friendly, convenient, and clean accommodations are what you can expect from our hotel, and we are honored to have earned your compliments! Thank you for allowing Hilton Portland Downtown to host your visit. Returning guests are always a welcome sight, so come back again soon!Sincerely,Dwight Tabales,General Manager

Dear Stephanie,It's always a pleasure having you here! Thank you so much for your kind review and perfect rating. We look forward to your next stay!Sincerely,Dwight Tabales,General Manager

Dear Vineet, Thank you for taking a moment to share your feedback. We're sincerely sorry to hear that you were disappointed with your stay. We understand your frustration regarding your room locations; please know that rooms are subject to availability which can impact room locations. Your feedback is important as we are dedicated to providing all our guests with a top-notch experience. We hope you'll consider coming back for a much-improved stay in the future. Sincerely,Dwight Tabales,General Manager

Dear Georgia,Thank you for your review! We're delighted you had an enjoyable overall experience. Please know regarding our valet parking fee that we work to maintain pricing similar to the surrounding area, though we understand your disappointment. Your feedback will be shared internally for further consideration. It was a pleasure having you here, and we hope you return soon. Sincerely,Dwight Tabales,General Manager

Dear Rajan,It's terrific you had a five-star stay with us at Hilton Portland Downtown, and we trust you appreciated our comfortable rooms and friendly staff. The next time your travels bring you our way, please revisit us for another flawless experience!Sincerely,Dwight Tabales,General Manager

Dear Allyson,Thank you for your insightful feedback on your stay at Hilton Portland Downtown. It's wonderful that you had such a great time while staying with us. Being situated in the heart of downtown, we are close to anything you may need. We are even pet-friendly, so your furry family members can come along! We are looking forward to welcoming you back and giving you another excellent stay!Sincerely,Dwight Tabales,General Manager

Dear Santino,Thank you! It was a pleasure to welcome you to Hilton Portland Downtown and we are delighted you had such a wonderful stay. All of your kind words will be shared with our team. We look forward to welcoming you back for another five-star experience.Sincerely,Dwight Tabales,General Manager

Dear Donald,We can’t thank you enough for staying at Hilton Portland Downtown, as well as for your wonderful review. It’s delightful to hear our location was convenient for your trip, and we look forward to having you join us again when you return to our area!Sincerely,Dwight Tabales,General Manager

We're glad you enjoyed your stay and appreciate your five-star rating. We look forward to welcoming you back in the near future.Sincerely,Dwight Tabales,General Manager

Dear Casandra,Thank you for taking the time to leave us a review. We are thrilled you had a nice stay and hope to welcome you back again to Hilton Portland Downtown.Sincerely,Dwight Tabales,General Manager

Dear Joseph,Thank you for taking a moment to leave a review. Based on your rating, it seems you had an enjoyable overall experience with us! However, we regret that our valet service fell short of expectations. We'll be sure to share your feedback internally to ensure our high standards are being met. It was a pleasure having you here, and we hope you return soon.Sincerely,Dwight Tabales,General Manager

We're glad you enjoyed your stay and appreciate your five-star rating. We look forward to welcoming you back in the near future.Sincerely,Dwight Tabales,General Manager

Dear Ann,Many thanks for your positive review of Hilton Portland Downtown! We're glad our proximity to concert venues was convenient, and we hope you enjoyed the performances. It's also wonderful that our reasonable rates and comfortable, well-appointed accommodations made both of your stays pleasant. Your kind compliments are appreciated and we look forward to your return.Sincerely,Dwight Tabales,General Manager

We appreciate the perfect rating! Thank you for being our valued guest. Please don't hesitate to count on us again for another comfortable stay the next time you're in the city! Sincerely,Dwight Tabales,General Manager

Dear Tina, Thank you for being our guest at Hilton Portland Downtown and sharing your review. We're happy to hear that our comfortable room and friendly staff were the highlights of your stay. We appreciate your five-star rating and can't wait to welcome you back again soon!Sincerely,Dwight Tabales,General Manager

Thank you for being a great guest and giving us a five-star rating. It was our pleasure to accommodate your needs while you were here, and we hope you will return soon.Sincerely,Dwight Tabales,General Manager