Thank you for staying at Extended Stay America while you were here on a business trip. We are delighted to know you had a comfortable stay and that you found our location convenient for your needs. Your review is highly appreciated, and we look forward to serving you again soon. Sincerely, Hotel Management

We are glad you enjoyed your time at Extended Stay America while you were here for the business trip. Thank you for the nice rating, and we look forward to your next visit. Sincerely, Hotel Management

All of us here at Extended Stay America are thrilled to hear you loved your stay with us! Thank you for sharing your amazing comments about our convenient location close to restaurants. We appreciate you mentioning how convenient it was to have a kitchenette in your suite, as this is an important feature to many travelers staying at our hotel. It was a pleasure having you as our guest, and we hope to see you again soon. Sincerely, Hotel Management

Thank you for your wonderful comments on Extended Stay America. Our entire team will be excited to hear they were able to impact your experience so positively. We appreciate the suggestion and look forward to welcoming you back soon. Sincerely, Hotel Management

Thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management

Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity of welcoming you back soon for a much better experience. Sincerely, Hotel Management

Thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management

Hiroshi, thank you for choosing us and letting us know your overall visit was pleasant. However, I am sorry for not meeting your expectations and regret the inconvenience it caused. We hope you will consider a return visit as we would love the opportunity to make it up to you. Sincerely, General Manager

Shinichi, thank you for your review. We apologize that we fell short of your expectations when it came to our complimentary grab-and-go breakfast. We will make note of your feedback as we plan our breakfast offerings. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, General Manager

Dear Ajai, We're delighted to hear that you enjoyed the convenient location of Extended Stay America, surrounded by a variety of shopping and dining options. Providing easy access to local amenities is important to us, and we're pleased that it enhanced your stay. Thank you for your positive feedback, and we hope to welcome you back soon for another enjoyable visit!Sincerely,Hotel Management

Dear Andrew, Thank you for choosing Extended Stay America and sharing your experience. We're delighted to read that you found the setup of our location convenient and appreciated the easy access to the stairwell for the back entrance. We take pride in providing our guests with a comfortable and pleasing atmosphere; therefore, we love that you had a pleasant stay. It was a pleasure to host you, and we look forward to welcoming you back for another enjoyable visit.Sincerely,Hotel Management

Dear Louise, We appreciate your feedback and apologize for the challenges you encountered during your stay. Ensuring a clean and safe environment for our guests is paramount, and we regret falling short of this standard. Though we're glad you received your refund, we will share your comments with our team to ensure our future guests are not similarly impacted. We hope this unfortunate situation will not prevent you from staying with us again.Sincerely,Hotel Management

Dear Anamika, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management

Dear Courtney, We are delighted you found our staff accommodating during your stay. Providing exceptional service is our priority, and we are glad that our team members made a positive impression on you. Your feedback is invaluable as we strive to improve our guest experience continuously. We appreciate your kind words and hope to have the opportunity to welcome you back for another pleasant stay in the future. Thank you for choosing to stay with us.Sincerely,Hotel Management

Dear Jamie, We're delighted you interacted positively with our front desk team member during check-in. Providing friendly and welcoming service is essential, and we appreciate your kind words. We look forward to serving you again in the future!Sincerely,Hotel Management

Dear jamie, Thank you for sharing your experience, and we apologize for the issues you encountered during your stay. We regret that our dish service did not meet your expectations and that you experienced noise disturbances. We are addressing these concerns with our team to ensure improvements in our services and facilities. Your feedback is valuable, and we appreciate your understanding. We look forward to welcoming you back for another stay.Sincerely,Hotel Management

Dear James, Thank you for bringing this to our attention. We apologize for the oversight with the patio cleanliness. Maintaining a clean and pleasant environment is important to us, and we will address this issue with our housekeeping team to ensure it is promptly cleaned and maintained regularly. Your feedback is valuable, and we appreciate your understanding. We hope to welcome you back for a more enjoyable stay.Sincerely,Hotel Management

Dear Diana, Thank you for your kind words and for choosing to stay with Extended Stay America. We're delighted to hear that you found our hotel to be a pleasant place to stay and that our pricing met your expectations. Your satisfaction is our top priority, and we look forward to welcoming you back for another enjoyable experience. Sincerely,Hotel Management

Dear Jared, Thank you for being our guest and sharing your feedback. We apologize for the issues you experienced during your stay. We work hard to provide every guest with a clean and comfortable environment; therefore, we apologize for the smell that compromised your experience. We will follow up on your concerns to ensure we do everything possible to minimize the impact on our guests. We hope to welcome you back in the future.Sincerely,Hotel Management

Dear Drew, Thank you for choosing us for your recent visit. We sincerely apologize for the noise concerns during your stay and its impact on your overall comfort. Your feedback allows us to improve our guest experience, and we genuinely appreciate you sharing it with us. We hope you will consider us for your next visit so we may have the opportunity to better your stay.Sincerely,Hotel Management

Dear Bobbie, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management

Dear Mikaela, Thank you for your feedback and for being our guest. We are sorry for the inconvenience you experienced. We are a non-smoking hotel, but on rare occasions, we do have violators of this rule. We appreciate you bringing this to our attention so we can address it right away. Thank you for staying with us, and we hope you will make the same choice the next time you visit.Sincerely,Hotel Management

Dear MaryAnn, Thank you for choosing us and for sharing your comments. We regret the experience you had to suffer on this visit. Also, the events detracted from a relaxing and seamless visit are very understandable. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Please allow us another occasion to host you and give you the flawless stay you deserve! Sincerely,Hotel Management

Dear Renee, We're sorry to hear that your experience fell short of expectations. Your feedback is important to us, and we're committed to ensuring a comfortable stay for all guests. If you encounter specific issues, please don't hesitate to reach out so we can address them promptly. We appreciate your input and hope to have the opportunity to provide you with a more enjoyable stay in the future.Sincerely,Hotel Management

Dear ROY, Thank you for being our guest at Extended Stay America. It is nice to know you had a good stay and appreciated the hospitality provided by Grace. However, we apologize for the disappointment with the issues mentioned. Your remarks are vital; we will share them with our concerned team for improvement. We appreciate your feedback and hope we serve you again.Sincerely,Hotel Management

Dear Guillermo, Thank you for choosing to stay with us and for taking the time to share your thoughts. We are delighted to see by your rating that you had an enjoyable overall experience during your visit. However, we apologize for any inconveniences you encountered with your reservation and appreciate you bringing them to our attention so future guests can enjoy a seamless and comfortable stay. Your feedback is valuable to us, and we want to assure you that we are taking the necessary steps to address the issues you experienced. We value your business and would love the opportunity to exceed your expectations and give you the exceptional stay we are known for.Sincerely,Hotel Management

Dear Manuel, Thank you for choosing us and sharing your feedback. We apologize for any inconvenience the AC unit may have caused. Our maintenance team is actively addressing the issue to ensure a more comfortable environment for our guests. Thank you for bringing this to our attention, and we hope to welcome you back for an improved experience in the future.Sincerely,Hotel Management

Dear Jody, Thank you for staying with Extended Stay America and sharing your review. We are pleased to know that you enjoyed the convenient location with lots of shopping and restaurants nearby. We are also glad you loved the kitchen and the comfortable bed. However, we apologize for the inconvenience regarding the payment policy, the loud heater in your room, and the challenges with the key card. We will address these issues internally to ensure improvements. Regarding breakfast, we're sorry it didn't meet your expectations; we'll review our offerings to provide a more satisfying experience. Your feedback is invaluable to us as it highlights where we need to refocus our efforts, and we assure you we will. It was a pleasure hosting your visit, and we look forward to seeing you again.Sincerely,Hotel Management

Dear Michael, Thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that such was your experience. We are committed to making sure this does not happen again. We also regret the internet service issues and maintenance issues during your stay. We appreciate you bringing this to our attention and also for your patience.Sincerely, Hotel Management

Dear Rebecca, Thank you for taking the time to tell us about your stay. We appreciate you pointing out specific items you loved and areas where we can improve. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry for falling short in some aspects, and we understand your frustration regarding the issues you described. Your feedback is invaluable to us as it highlights where we need to refocus our efforts, and we assure you we will. We hope you will consider giving our hotel another chance so we can leave you with a much better impression on your next visit.Sincerely,Hotel Management

Dear Hector, Thank you for sharing your feedback about your recent stay at Extended Stay America. We appreciate your positive feedback on the convenient location surrounded by shops and the tranquility of our property. It's great to hear that you found the area accessible and enjoyed a quiet stay. If you have any further comments or suggestions, feel free to share. We look forward to hosting you again for another pleasant experience. Safe travels!Sincerely,Hotel Management

Dear Gerald, Thank you for sharing your feedback about your recent stay. We appreciate your observations, and we're glad to hear that you found the room clean. We understand the challenges with external factors like traffic planning and are sorry for any inconvenience. Your insights help us improve, and we hope you'll consider staying with us again, providing an opportunity to deliver a better experience. Safe travels!Sincerely,Hotel Management