Hi Tomoaki,Thank you so much for your 5/5 review!We hope to see you again soon.Kind regards,Mandalay

Thank you so much for taking the time to review our property, we really appreciate it. We are sorry to hear you were having trouble with the hot water. If we had known we would have been more than happy to attend to this. We hope to welcome you back to Mandalay Apartments someday. :)

Thank you so much for taking the time to review our property. We hope to welcome you back someday. :)

Thank you for your review. We hope you enjoyed the rest of your travels and we hope to welcome you back in the future!

Hi Suzanne,Thank you for your 5/5 review! We're pleased to hear that you enjoyed the quiet and tranquil atmosphere of our holiday apartments. We hope to welcome you back to Mandalay Apartments for another peaceful stay soon!Kind regards,Kerry

Thank you for your 5/5 review! We are so glad that you enjoyed your stay and we hope to see you again soon!

Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay with us and found our location to be perfect for your needs. If you ever find yourself back in the area, we'd love to welcome you again!

Thank you so much for your wonderful review! We're thrilled to hear that you had an awesome stay and that our deluxe apartment exceeded your expectations. It's fantastic to know that you found everything you needed and enjoyed the beautiful and clean pools, the great tennis court, and the convenient BBQ option. We're delighted that our location close to both the beach and town added to your overall experience. We can't wait to welcome you back for another fantastic stay!

Hi Rita,That's fabulous news! We are pleased that you enjoyed a comfortable stay with us. Thank you for choosing Mandalay Luxury Apartments for your tropical visit.

Dear Karen,Thank you so much for the wonderful review! We're delighted you enjoyed our luxurious rooms, beach access, and the warm hospitality of our staff. We will pass on your kind words to the rest of the team. We hope to welcome you back again soon!

Hi Girish,Thanks so much for your 10/10 review! I am so glad that you enjoyed your stay. it is great to hear that you found the apartment to be neat and well-appointed, and that you enjoyed the swimming pool. We hope to see you again soon!Kind regards,

Hi David,Thanks for taking the time to share your feedback. I am sorry that you found the couches/ lounge uncomfortable. If you could provide the apartment number or the name on the booking, I will check if they need to be replaced. I am glad that you enjoyed your stay and we hope to see you again!Kind regards,

Hi Diane,Thank you for your 5/5 review! It is great to hear how much you enjoyed the apartment and location, and we hope to see you again!Kind regards,

Hi Grant,Thank you for your 5/5 review! It is fantastic to hear how much you enjoyed your stay, and we hope to see you again soon!Kind regards,

Hi Karen,Thank you for taking the time to share your feedback. It is great to hear that you found the accommodation to be spacious and modern. If you choose to return please request an apartment on a lower floor and we will do our best to allocate something suitable. I am glad that you enjoyed your stay and we hope to see you again.Kind regards

Hi Teresa,Thank you for taking the time to leave such a lovely review. It is always great to hear that our guests have enjoyed their time at Mandalay. I am glad that you enjoyed our quiet but convenient location, and found the apartment o be clean and well-appointed. We look forward to your next visit!Kind regards,

Hi Daniel,Thank you for your lovely review. It's great to hear how much you enjoyed your stay and the location of Mandalay. We hope to see you again next time you are in Port Douglas.Kind regards

Hi Charlie,Thank you for your amazing review!! It is fantastic to hear that this is the best resort that you have every stayed at. We are so pleased that you enjoyed your time here, and we hope to see you again very soon.Kind regards,

Hi Oliver,Thank you for taking the time to share your feedback, it is always helpful to hear from the people staying in the apartments. Your feedback has been passed on to the owner of the unit and we are discussing possible upgrades to the apartment.We generally take full payment 30 days prior to arrival, not 6 months, so this may be an issue with hotels.com. I am sorry that you found the apartment to be tired and dates, but glad to hear that you enjoyed your stay overall and the location of Mandalay. We hope that you will re-visit us to stay in one of our renovated (executive) apartments.Kind regards

Hi Zoe,Thank you for your lovely review. I am glad that you enjoyed your stay and our location, and we hope that you will choose Mandalay again if you return to Port Douglas.Kind regards,

Hi Travis, thank you for taking the time to leave such a lovely review. it's great to read how much you enjoyed the location, grounds, and facilities. We hope to see you again on your next visit to Port Douglas!

Hi Emma,Thank you so much for your 5/5 review! We are pleased to hear that you enjoyed your stay so much and we hope to see you again on your next visit to Port Douglas.Kind regards,The Mandalay Team

Hi Dalene,Thank you so much for your 5/5 review! We are glad that you enjoyed your stay and hope to see you again on your next visit to Port Douglas.Kind regards,The Mandalay Team

Hi Nicole,Thanks for your 5/5 review! I am so glad to hear that you enjoyed your stay and the atmosphere and location of Mandalay. We look forward to your next visit!Kind regards,

Hi Leonard,Thank you for your lovely review! I am so glad that you enjoyed your stay. If you decide to return to Mandalay, please contact us and request an apartment on a lower level. We hope to see you again on your next visit to Port Douglas!Kind regards,The Mandalay Team

Hi Michael,Thank you for your lovely review! I am so glad that you enjoyed the apartment and location. We hope to see you again on your next visit to Port Douglas.Kind regards,The Mandalay Team

Hi Aileen,Thank you for taking the time to share your feedback. I am glad to hear that you found the apartment to be spacious and well-equipped, and the staff to be friendly and welcoming. I am surprised to read that you found one of the pool areas to be unclean as the pools and pool areas are cleaned daily. Had we known then we would have arranged for someone to clean it immediately. I am sorry if this impacted your stay. I wish that we had known about your knee problems as we would have moved heaven and earth to allocate you an apartment on a lower level. Should you choose to return to Mandalay, please contact us to see which ground floor room options are available. I hope that despite the couple of things that you have mentioned, you enjoyed your holiday in Port Douglas. Kind regards,Kerry

Dear Vivienne,Thank you for your 5/5 review. We are glad that you enjoyed your stay and our convenient location, and we hope to see you again.Kind regards,

Hi Jennifer,Thank you so much for your wonderful review of Mandalay! We are so happy that you enjoyed the apartment and service, and your overall stay. We hope to see you again on your next visit to Port Douglas.Kind regards,

Dear Stefanus,Thank you for your feedback. I am glad that you enjoyed our beachfront location and lovely swimming pools, and found the apartment to be clean during your 2-night stay. I am sorry to hear that you felt that the air conditioner vents were not up to a satisfactory standard of cleanliness. They are dusted by our housekeepers every time the apartment is cleaned, and they get a thorough clean once per month. Because of this, we never have issues with dust building up or vents becoming mouldy. I did check the vents in the apartment today upon seeing your review, and they are very clean. Therefore, I would be extremely surprised if your allergies were due to dust on the vents. You stayed with us at the start of October, ie. The start of the allergy season, and many people were complaining of hay fever symptoms that week. This may well have been the cause of your allergy symptoms since even if you don’t suffer from hay fever at home, it can be different in new locations with different flora. I do hope that this did not impact your stay too much, and that you managed to enjoy your time in Port Douglas.Kind regards,Kerry

Hi Caroline,Thank you for your review of Mandalay. It is lovely to read how much you enjoyed your apartment and the swimming pools. We hope to see you here again in the near future.Kind regards,

Hi Brigid,Thank you for your excellent review. It's lovely to hear that you enjoyed your stay. We hope to see you again very soon!Kind regards,

Hi Emilie. Thank you so much for your fantastic rating. We truly appreciate you taking the time to give us this 10 out of 10.

Hi Elizabeth. Thank you for your awesome 5 out of 5. We appreciate you took the time and also so happy you had a great holiday. We look forward to seeing you again.

Hi Robyn Thank you for your feedback and great rating. We are so fortunate the local council offer a recycling program at the transfer station and loose items are sorted there. Each time we have tried to have different bins, everyone puts the wrong items in the wrong bins and our poor staff spend half their day sorting through rubbish. So via the transfer station, the majority of recyclable items get to the right place. We hope to see you again for another fantastic holiday in Port Douglas.

Hi Scott, We are pleased that you enjoyed your stay with us here at Mandalay. Thank you for your feedback, it is always very welcomed.

Dear Kathleen, Thank you for your lovely review. We are so glad to hear that you enjoyed your stay at Mandalay. We hope to see you again very soon! Kind regards,

Dear Glenn, Thank you for your review of Mandalay. It is lovely to hear how much you enjoyed your stay and our facilities. We look forward to your next visit! Kind regard,

Thank you for taking the time to share your feedback; It is greatly appreciated and will help us to improve the guest experience even further. We are glad that you enjoyed your stay, and we hope to welcome you back very soon! Kind regards,

Hi Peter, Thank you for your 5/5 rating! We are glad that you enjoyed your stay and we hope to welcome you back very soon! Kind regards,