Overall, a pretty good but dated hotel. Excellent location for our needs. I was not happy with the service. Some are controllable by front staff, others are more issues with the company .. Directions for parking the hotel desk neglected to tell us that you would have to drive through a construction site to access.. we reported a faulty toilet, which was not addressed, and when we asked about it on leaving, they admitted that they did not have on-site janitor during the weekend. I asked if they could comp the parking, but because I already paid, they could not. If someone reads this, then I would appreciate an 18-pound refund on parking as a token of goodwill. if no response, I would stay somewhere else next time.