2/10 (非常に不満)
Tiffani
家族旅行
2024 年 6 月 30 日
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Beware! We err completely deceived! First, I was contacted and told that our place had a water leak and asked if we would mind moving. I said only if it is an upgrade. I was told it would be an upgrade snd the location was better so I agreed. Upon arrival, we were locked out and no one around to let us in. Finally a resident open the door for us. We entered and had to walk up two flights of stairs with heavy luggage (no ramps) and I wish I could show the picture of the property I took but if you imaging uncle Effie in National lampoons vacation and what his place would look like, this is it! The two pools were 1/3 filled with dirty water, construction tape everywhere, the buildings were old and needed paint and rusting. It was a complete joke. I immediately called the booking company and no response for an hour. They offered to move us again to another place that looked bad and older in the pics so I had little hope it would be better. We ended up just leaving and going somewhere else that I found elsewhere. Do not be deceived by the nice photos they provide! They are old and nothing like what you get. Shame on them - this ruined our entire first day of vacation. A day wasted!!
Tiffani
2024 年 6 月に 7 泊滞在