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ホテル ブティック キンタ カン - 大人限定の口コミ

3.5 out of 5
ホテル ブティック キンタ カン - 大人限定
Calle 2 Norte, entre Calle Quinta Avenida Zona, Playa del Carmen, QROO

口コミ

7.0

良い

評価 10 - 192 件の口コミ中 54 件が非常に良い" "
評価 8 - 192 件の口コミ中 56 件が良い" "
評価 6 - 192 件の口コミ中 36 件が普通" "
評価 4 - 192 件の口コミ中 21 件が不満" "
評価 2 - 192 件の口コミ中 25 件が非常に不満" "

7.6/10

清潔度

8.0/10

スタッフとサービス

6.6/10

設備とサービス

7.0/10

施設のコンディションと設備

7.6/10

環境への配慮

口コミ

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、客室の快適度
ロケーション重視なら絶対ベスト！
場所は完璧！しかし同じホテルで一つはプールもあり、ビーチフロント、もう一つはビーチフロントなのにビーチにアクセスはできないという不思議な構成。 ロケーションは言うことなし。
2021 年 11 月に 1 泊滞在
Gerenciaからの返信 (投稿日 : 2021 年 11 月 25 日)
Muchas gracias por sus comentarios, Esperamos recibirle pronto nuevamente.

8/10 (良い)

Silvia Aurora

良かった点 : スタッフとサービス
bien con respecto al precio
2024 年 5 月に 2 泊滞在

10/10 (非常に良い)

Jorge Luis

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Excelente, lo único malo es que por estar tan cerca a la 5ta avenida no cuenta con estacionamiento, de ahi en adelante todo súper perfecto.
2024 年 5 月に 5 泊滞在

10/10 (非常に良い)

bobbie

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This was a lovely hotel, walking distance to most areas. Food, shopping, ferry, and tours. Everyone was great, it was quiet, clean, safe and most of all great beach access!!! Looking forward to my next holiday here..
2024 年 4 月に 7 泊滞在

10/10 (非常に良い)

Nathalie

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Emplacement idéal quelques minutes de la quinta mais sur le bord de la mer, personnel agréable avec installation à la plage l’endroit est tout simplement parfait
2024 年 4 月に 4 泊滞在

10/10 (非常に良い)

Katrien

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great hotel & beachclub, near busstation and 5ta Avenida. Really loved the pool area and staff. Room was simple but convenient and clean.
2024 年 4 月に 1 泊滞在

6/10 (普通)

Angel

気になった点 : 施設のコンディションと設備
.
2024 年 4 月に 3 泊滞在

10/10 (非常に良い)

Eli

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great Place , Nice pool and wonderful staff, private Beach and great beach clubhouse
2024 年 4 月に 2 泊滞在
front desk teamからの返信 (投稿日 : 2024 年 4 月 24 日)
Thank you for the feedback Eli, we appreciate you choosing to stay with us and hope to host you again soon.

6/10 (普通)

CARMEN

グループ旅行
良かった点 : 清潔度、施設のコンディションと設備
気になった点 : 設備とサービス
Bien localizada y está bonito
2024 年 3 月に 4 泊滞在
Recepciónからの返信 (投稿日 : 2024 年 4 月 10 日)
Muchas gracias por tu comentario Carmen, nos hubiera encantado saber qué pudiéramos haber hecho para mejorar tu estancia y tu valoración de la propiedad. Esperamos verte pronto nuevamente.

10/10 (非常に良い)

Michael、Grand Rapids

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It was right on the ocean two things I would’ve liked is if I had a refrigerator in my room and that there was at least a place to get water bottles, other than going to the store and buying it
2024 年 3 月に 7 泊滞在
Front Desk Teamからの返信 (投稿日 : 2024 年 4 月 10 日)
Thank you for your feedback Michael, we will definitely take this into account to keep improving for our guests.

6/10 (普通)

Romina

カップルで旅行
気になった点 : 清潔度、施設のコンディションと設備
El precio es accesible pero la instalación está sucia... Les falta personal y limpieza.
2024 年 3 月に 2 泊滞在

8/10 (良い)

Fabiola

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I liked it all
2024 年 3 月に 4 泊滞在
Front Desk Teamからの返信 (投稿日 : 2024 年 4 月 3 日)
Thank you Fabiola, we are glad you enjoyed your stay.Best regards.

10/10 (非常に良い)

Jeimi

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 8 泊滞在
Front Desk Teamからの返信 (投稿日 : 2024 年 4 月 3 日)
Muchas gracias Jeimi, esperamos verte pronto.

2/10 (非常に不満)

Cynthia

家族旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
The hotel and outside areas are in horrible condition.. pictures on the website are at least 15 years old.the room was in need of repairs due to deferred maintenance. False advertising to say the least.There was no restaurant -the room was across the street all the pictures are lies. Now the room was BAD Missing tiles in the shower, toilet paper holder was torn off the wall, the “rain shower head” was broke so the water poured from the broken plastic like a 1” garden hose, the mirror was broken and hanging loose off the wall. There was visible black mold on the walls and ceiling even with a dehumidifier running the beds were WET with moisture and smelled of mold and mildew. Like a gross basement. I have asthma so I immediately complained to management that it was a major health hazard for me to stay in that room. He agreed and said the room should be repaired before renting it out again. He asked the owner if we could be moved due to my health. Owner said NO he doesn’t care about me, my health or Expedia!! To move across the hall same room and issues for $600 more. Which I refused to do. We stayed out of the room except to sleep and I still ended up with an upper respiratory infection which ruined my vacation requiring medication and staying out of the sun!! The staff cared and was excellent.
2024 年 1 月に 8 泊滞在

6/10 (普通)

Elia

The wifi was slow. We got room 106 by the beach and the kitchen so the noise started at 7 am. The coffee was not good. But overall not bad since it has beach club amenities.
2024 年 3 月に 4 泊滞在
Front Desk Teamからの返信 (投稿日 : 2024 年 3 月 18 日)
Dear Elia, Thank you very much for your feedback, we will keep your comments in mind for future guests and hope to have you back soon at the hotel.

6/10 (普通)

Beata

気になった点 : 施設のコンディションと設備
I chose this property because of the location. Right on the beach. My room had great views. Reason for booking. The reviews were very conflicting and I understand why. Parts of the place are run down and despretly need attention. My room was overlooking the beach but there was so much wrong with it. The safe was broken and didn't lock. The sliding patio door didn't lock. The sheets didn't appear crisp white and had permanent stains on them. The window was very dirty. I was concerned because the safe and door clearly were tampered with. I travel alone and didn't feel safe. I was placed in another room once I asked. I appreciated this aspect. Thank you. The pool water looked like it needed some care. The staff were just doing their thing. Front dest staff was great. Beach aera. Noone ever came to take my order. I always had to go ask, but they were friendly about it. I understand that not all things can be updated all the time. I understand that this is on the lower spectrum but location is the attraction. What i don't understand is those simple things that can be done with regular maintenance. Remove the broken safe out of the room. Fix the locks, don't use stained sheets. Wash the windows, at least inside. Fix the awful broken curtains. That would make a difference. These are simple little things that are ignored but make such a difference. They don't take much effort. If you can overlook these things, stay here for the location.
2024 年 2 月に 5 泊滞在

6/10 (普通)

SALVADOR

出張, グループ旅行
良かった点 : スタッフとサービス
El servicio es excelente y la ubicación también. El lugar deja mucho que desear, el internet falla constantemente y no puedes ver Netflix o YouTube, la instalación es anticuada. El colchón de la cama es una piedra, lejos de descansar termine más adolorido después de mis vacaciones.
Front Deskからの返信 (投稿日 : 2024 年 3 月 11 日)
Estimado Salvador, Gracias por tu retroalimentación, tomaremos en cuenta estos detalles, de haber sabido que tenías problemas con el internet te hubiéramos proporcionado otra red para mejorar tu experiencia de navegación.Saludos!

8/10 (良い)

jaime

2024 年 2 月に 3 泊滞在
Gerenciaからの返信 (投稿日 : 2024 年 4 月 3 日)
Muchas gracias Jaime, te esperamos pronto.

2/10 (非常に不満)

Ruben

カップルで旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Everything was horrible!!
2024 年 2 月に 2 泊滞在
Managementからの返信 (投稿日 : 2024 年 3 月 1 日)
Dear Ruben, We would appreciate a little more insight in what when wrong during your stay so we can continue to improve for our future guests.

10/10 (非常に良い)

Rob

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Perfect Location..staff are friendly and helpful..great same day discount on Expedia for Ocen view.
2024 年 2 月に 1 泊滞在
Front Desk Teamからの返信 (投稿日 : 2024 年 3 月 1 日)
Dear Rob, We appreciate your lovely feedback and hope to see you again soon at the hotel!

8/10 (良い)

Enoch

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
I didn't like the fact that a couple people had put the Pool chairs farther back by my door so it's hard for me to walk past them to get to my pool room. But the staff came along to next day and moved the chair. So it wouldn't be that way for a long time. I was gonna let that. Let me have a bad experience because I'm on vacation. I really like the hotel and I like the people. You couldn't ask for anything else. It was close to the beach. The pool was right at my front door I will be back.
2024 年 2 月に 4 泊滞在
Front Desk Teamからの返信 (投稿日 : 2024 年 2 月 23 日)
Dear Enoch, Thank you very much for your feedback, we will definitely take into account the pool chair situation for the future. Hope to see you again soon.

4/10 (不満)

Rolf

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
This place sucks you in with nice pictures and reviews, yet when you book the "standard room" it turns out to be across the street in another hotel. When we got there we were immediately told our room was nice but we should consider upgrading to the hotel I thought we had booked for a mere doubling of the price. We declined and the room we got was under 100 sq ft with no space except for the bed. No room or space for luggage, no furniture and totally depressing. Of course no cancellation either. As the door also didn't lock, we got the adjacent room which was a bit bigger but also no chair, table , furniture or normal amenities. Also, our back window looked out on a concrete wall 2 ft away, the front to the common area and room access. Unfortunately, it didn't lock. The room door had cheap loose push button lock, no deadbolts or security feature, and the place felt insecure. Also, virtually no water flow in taps, horrible pillows, worn out room and beach towels and nasty perfumed toilet paper. On a brighter note, the staff did a good job cleaning the room, the air condition was new, quiet and worked well, the beach was great as were the recliners include in the cost. For what we paid there are many better options in town so I wont ever be back to this place.

2/10 (非常に不満)

Nicolas

良かった点 : 設備とサービス
Muy bien
2024 年 2 月に 3 泊滞在
Equipo recepción.からの返信 (投稿日 : 2024 年 2 月 23 日)
Estimado Nicolas, Nos hubiera gustado entender porqué tu calificación fue de 1 si todo estuvo bien durante su estancia pero esperamos verle nuevamente en la propiedad y que haya disfrutado sus vacaciones.

10/10 (非常に良い)

Evelyne

2024 年 2 月に 2 泊滞在
Front Desk Teamからの返信 (投稿日 : 2024 年 2 月 19 日)
Thank you for your feedback Evelyne, We appreciate your business and hope to see you again soon.

8/10 (良い)

Lisa

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Nice place, good location
Overall we had a pleasant stay.. The pros- lovely small hotel with a charming pool and wonderful beach lounge chairs. Excellent location..Just steps away from the ADO bus terminal and 5th Ave. Walking distance to the ferry. The beach is one of the best in Playa Del Carmen with soft powder sand and crystal clear ocean. The staff was friendly and kind. Loved that it was adults only. Cons-This hotel owns a few rooms across the street which are not ocean front nor poolside. They resemble a very rustic hostel rather than a boutique hotel. Our room was very basic and had a straw roof. The noise level at night was unbelievable. Do not get conned into accepting these rooms. The next day we requested to be moved into the main hotel location and it was a 100% improvement. None of the rooms have a fridge, kettle, or hairdryer. It’s a real inconvenience if you stay for a long time.
2024 年 1 月に 4 泊滞在
Front Desk Teamからの返信 (投稿日 : 2024 年 2 月 19 日)
Dear Lisa, We appreciate your feedback. We do have different room categories, hence the affordable prices in lower category rooms for budget friendly stays.Hope to see you again soon.

2/10 (非常に不満)

David

良かった点 : 設備とサービス
気になった点 : 清潔度、施設のコンディションと設備
Un lugar terrible, instalaciones descuidadas, muy sucias, con animales
2024 年 1 月に 2 泊滞在

8/10 (良い)

Maritoni

カップルで旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス
I like that they change the linens & towels everyday. We left 2 pairs of shoes in the room when we checked out,they secured it & returned to us, very honest people. Location is very convenient for our group & our intention for this trip which is to explore around town by biking & walking. It is also a beachfront property which is amazing! The issue with the property were very small washroom/shower, poor water pressure, small breakfast servings.
2024 年 1 月に 4 泊滞在
Front Desk Teamからの返信 (投稿日 : 2024 年 1 月 29 日)
Dear maritoni, We appreciate your feedback which helps us to get better for our future guests. We hope to have you again soon.

2/10 (非常に不満)

priscilla

カップルで旅行
The pictures online and seeing the hotel in person is totally cat fish! They don’t have a big selection on alcohol. The location is okay and literally walking distance to the beach. On our last day we couldn’t even get inside our room. The doors are so old that the door knob got jabbed and couldn’t get it to open. We waited 45 mins outside our room. Manager was not helpful at all. The only option was the receptionist gave us a screw driver to remove the window screen and go through the window. Well my boyfriend has to go through the window to get in our room. Once he was in he couldn’t even open the door from the inside. After dealing with it, it finally opened. We slept in our room with no secure locks! I definitely don’t recommend this hotel at all if you’re looking for a nice clean relaxation.
2024 年 1 月に 2 泊滞在

10/10 (非常に良い)

Laurie Anne

良かった点 : 清潔度、スタッフとサービス
2024 年 1 月に 12 泊滞在
Front Desk Teamからの返信 (投稿日 : 2024 年 1 月 29 日)
Thank you !

6/10 (普通)

CARLOS

気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
2024 年 1 月に 1 泊滞在
Recepciónからの返信 (投稿日 : 2024 年 1 月 29 日)
Estimado Carlos, Nos hubiera gustado saber más sobre cómo podemos mejorar para usted, esperamos tenerlo pronto nuevamente.

8/10 (良い)

James、Cuernavaca

カップルで旅行
良かった点 : 清潔度、施設のコンディションと設備
No queríamos lujos tanto como fácil acceso a la playa. No ruidoso es un plus.
2024 年 1 月に 2 泊滞在
Front Deskからの返信 (投稿日 : 2024 年 1 月 29 日)
Muchas gracias por su retroalimentación, esperamos verle pronto.

4/10 (不満)

Anna

良かった点 : スタッフとサービス
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Honestly was expecting more from this hotel given the price. Apparently there are two buildings, the second one is bad, looks like a hostel. All the rooms you enter with a weird tool to open the “balcony” door. Im very disappointed.

2/10 (非常に不満)

Renata

2024 年 1 月に 2 泊滞在
Gerenciaからの返信 (投稿日 : 2024 年 2 月 23 日)
Estimada Renata, Nos hubiera encantado conocer mas sobre tu experiencia para saber cómo podemos seguir mejorando para nuestros huéspedes. Esperamos verle pronto nuevamente.

8/10 (良い)

Heather

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
There's a lot to like about this property and a few things that can be improved on, but overall we had a great stay at the Kinta Kan. The location is fantastic. We took the ADO bus from the Cancun airport for about $30USD for two people each way. It's an hour ride and the bus comes every 20 minutes. The bus station is 500 feet from the hotel. The hotel is close to restaurants and shopping but is situated on a popular public beach, so there's noise all day. You get free access to beach chairs and umbrellas from the hotel, but service for food and drinks is slow when it's busy. There are no rooms in the hotel itself with direct beach access, although I can't speak to the cabana section of the hotel. The staff is friendly and many of them are proficient in English. I had no trouble communicating with any of them. We had an issue one day when our A/C stopped working. We were offered a number of solutions, including an alternate room to sleep in for the night. The room was smaller and not as nice, but they fixed our A/C the next day. They ask you to sign a code of conduct agreement when you check in, likely to ensure that nobody is throwing loud parties. Lots of reviews complain about weird towel rules, but we didn't get charged for mucking up the towels at all. For some reason, they use very strongly perfumed toilet paper and don't provide conditioner, so maybe bring your own if those are an issue. Beds were a bit firm, pillows a bit lumpy, but we had a great stay. Thanks!
2024 年 1 月に 5 泊滞在
Front Desk Teamからの返信 (投稿日 : 2024 年 1 月 9 日)
Dear Heather, Thank you very much for your lovely feedback, we will keep up the good work and hope to see you again at the hotel soon.

6/10 (普通)

Eva-Marie

カップルで旅行
良かった点 : 清潔度
気になった点 : スタッフとサービス、設備とサービス
The hotel was fine for a budget property on the beach. It was very minimal (no hair dryer in the room, hard bed, not enough pillows, low lighting, only one trash can in the bathroom -- not in the room). DO NOT GET THE BREAKFAST. After I ordered, was told could only pick from options in one item. So I choose something else. But when they brought our food, they changed my boyfriend's order as well... and all of it was very meh. Gave it one more try the next day, and it was so over salted that I had to send it back. I rarely send things back, but I just could not. They remade it, but it took awhile and was cold by the time it got to me. The fruit it came w looked so sad. The staff was nice enough. We did not find out until check out that the beach towels were available at the front desk. That might have been in the fine print somewhere in check in, but it wasn't mentioned by staff. We tried to adjust our expectations based on other reviews but walked away disappointed. It was a good price for a last-min getaway. And surprisingly, as close as it was to the chaos of that main drag, it was very quiet inside the rooms. That was good.
2023 年 12 月に 4 泊滞在
Front Desk Teamからの返信 (投稿日 : 2024 年 1 月 9 日)
Dear Eva, We kindly thank you for your detailed feedback, we will definitely look into it to improve for our guests.

2/10 (非常に不満)

Anna

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Front Desk Teamからの返信 (投稿日 : 2024 年 2 月 23 日)
Dear Anna, We would have appreciated if you had been more keen on how we could have improved your stay. We hope to see you again sometime soon.

10/10 (非常に良い)

Alejandro

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Front Deskからの返信 (投稿日 : 2024 年 2 月 19 日)
Muchas gracias Alejandro, esperamos verte pronto nuevamente!

6/10 (普通)

Karla

カップルで旅行
良かった点 : 清潔度、施設のコンディションと設備
Me gusto mucho la propiedad, pero el servicios del restaurante y camastro no me agrado mucho. Pero zona y propiedad muy bonita y la recepcionista amable.
2023 年 12 月に 4 泊滞在
Recepciónからの返信 (投稿日 : 2024 年 1 月 9 日)
Estimada Karla, Te agradecemos muchísimo tu retroalimentación y tomaremos en cuenta tus comentarios para seguir mejorando.

6/10 (普通)

Michael

グループ旅行
良かった点 : 清潔度、スタッフとサービス
First trip to Playa del carmen
Hotel has a great location but is in need of renovation. Towel racks missing, security entrance doors are problematic but the pool and beach area are great. This place is more quiet after midnight compared to others in the area and one feels safe.
2023 年 12 月に 2 泊滞在
Front Desk Teamからの返信 (投稿日 : 2024 年 1 月 9 日)
Dear Michael, We appreciate your feedback and will take into account your considerations regarding our bungalow rooms. We hope to see you again at the hotel soon.

6/10 (普通)

Rubi

カップルで旅行
良かった点 : スタッフとサービス
La ubicación es perfecta ya q esta aún lado de quita avenida el hotel en general está bien por su costo solo q si la habitación es a demasiado antigua y el baño no es nada bonito un poco incómodo le falta dónde colgar las toallas mojadas y los muebles muy viejos
2023 年 12 月に 1 泊滞在
Recepciónからの返信 (投稿日 : 2024 年 1 月 9 日)
Estimada Rubi, Muchas gracias por tu retroalimentación sobre nuestras habitaciones bungalow, tomaremos en cuenta nuestros puntos a mejorar.

8/10 (良い)

Edwin

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
On the beach, 10 minute walk from ferry and 5 minutes from one ADO Bus terminal and 15 from the other
2023 年 12 月に 1 泊滞在
Front Deskからの返信 (投稿日 : 2024 年 1 月 9 日)
Dear Edwin, We appreciate the feedback and look forward to seeing you again.

8/10 (良い)

Rhys

良かった点 : 清潔度、スタッフとサービス、設備とサービス
Really good location for staying in Playa Del Carmen, literally right on the beach. Bungalow rooms were basic but good for the price. Beach club was really good. Pool area really good. Only issue with the room was that the shower didnt work very well and took about ten minutes to heat up when running, but not a big problem. Two minute walk from fifth avenue.
2023 年 11 月に 11 泊滞在
Front Desk Teamからの返信 (投稿日 : 2023 年 11 月 27 日)
Dear Rhys, Thank you very much for the feedback we will definitely take it into account. Hope to see you again soon.

6/10 (普通)

Karina、Mission Viejo

2023 年 11 月に 8 泊滞在
Front Deskからの返信 (投稿日 : 2023 年 11 月 21 日)
Dear Karina, We would have loved to hear more about your experience so we can continue to improve for our guests.

10/10 (非常に良い)

Evan

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 11 月に 1 泊滞在
Front Desk Teamからの返信 (投稿日 : 2023 年 11 月 21 日)
Dear Evan, thank you so much for your kind evaluation, hope to see you again soon.

6/10 (普通)

Joseph Jozhik

2023 年 11 月に 2 泊滞在
Front Deskからの返信 (投稿日 : 2023 年 11 月 21 日)
Dear Joseph, we would have loved to hear more from you but hope you had a nice time with us.

8/10 (良い)

tracy

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Not very new at all but it’s a bed and bathroom all you need.
2023 年 11 月に 1 泊滞在
Front Desk Team.からの返信 (投稿日 : 2023 年 11 月 21 日)
Dear tracy, thank you for your feedback, we hope to see you again soon at the hotel.

10/10 (非常に良い)

Uriel

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Bien
Todo bien, solo no hay acceso de bebidas al club de playa por lógica razón
2023 年 11 月に 3 泊滞在
Recepciónからの返信 (投稿日 : 2023 年 11 月 14 日)
Muchas gracias por tu retroalimentación Uriel, esperamos verte pronto nuevamente en el hotel.

6/10 (普通)

Scott

カップルで旅行
Nice pool area too! Needs better maintenance schedule to prevent water service interruption and leaky roof.
2023 年 11 月に 5 泊滞在
Front Desk Teamからの返信 (投稿日 : 2023 年 11 月 14 日)
Dear Scott, we appreciate your feedback and will work to improve.Hope to see you at the hotel again soon.

4/10 (不満)

Mehrdad

気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The location was good but other than that you may not find it interesting. Toilets were broken, they didn’t want to change my room even though they had other rooms available. Very poor management. I saw everyone had the same problem and complaining.
Managementからの返信 (投稿日 : 2023 年 11 月 8 日)
Dear Mehrdad, We truly apologize for the inconveniences during your stay. We will make sure this situation is not repeated.

8/10 (良い)

Ingrid

カップルで旅行
良かった点 : スタッフとサービス、設備とサービス
The location is great with a beautiful view of the beach and easy access to it . The hotel room needed some work , the shower head didn’t really work , the hot water would run out quickly so you have to take quick showers ,and the bathroom sink smells horrible every time you run water
2023 年 10 月に 4 泊滞在
Front Desk Teamからの返信 (投稿日 : 2023 年 11 月 8 日)
Dear Ingrid, we appreciate your feedback and will be working to correct the details pointed out.We hope to see you again soon.