4/10 (不満)
Summer T.
2025 年 5 月 29 日
気になった点 : 清潔度
Needs Improvement
While the location suited our needs, our stay fell short of expectations due to several issues that impacted our overall experience.Check-In Experience: We had to reach out to the host 50 minutes before the scheduled check-in time to obtain the door code, which should have been provided proactively. Upon arrival, the property was not ready; the cleaner was still working, and we were only able to enter 20 minutes past the official check-in time.Cleanliness and Maintenance: The property's cleanliness left much to be desired. We found dirty laundry left in the washing machine, and the overall tidiness did not meet expectations. The outdoor play area had torn drink cans scattered around, posing safety hazards for children. Inside, the standalone bathroom had a shower door that wouldn't close properly and a towel rack that was loose and eventually fell off. In the queen bunk bedroom, the ceiling light stopped functioning on the second night. Additionally, the baseboard of the upper queen bunk was torn and unsightly, making the lower bunk less appealing.We provided this feedback to the host offline, and he was apologetic, assuring us that he would address these issues. He also offered a partial refund, which we are currently awaiting.We appreciate the host's willingness to improve and hope that future guests will benefit from these enhancements.
Summer T.
2025 年 5 月に 2 泊滞在