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アメリカーナ イントラベロッジ バイ ウィンダムの口コミ

2.5 out of 5
アメリカーナ イントラベロッジ バイ ウィンダム
2825 Parkway, Pigeon Forge, TN

口コミ

4.8
評価 10 - 2061 件の口コミ中 227 件が非常に良い" "
評価 8 - 2061 件の口コミ中 282 件が良い" "
評価 6 - 2061 件の口コミ中 364 件が普通" "
評価 4 - 2061 件の口コミ中 381 件が不満" "
評価 2 - 2061 件の口コミ中 807 件が非常に不満" "

4.8/10

清潔度

5.6/10

スタッフとサービス

4.6/10

設備とサービス

4.6/10

施設のコンディションと設備

5.0/10

環境への配慮

口コミ

4/10 (不満)

per

家族旅行, 小さなお子様連れの家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
WORN OUT. DIRTY ROOMS
2024 年 5 月に 2 泊滞在

6/10 (普通)

Christopher

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The internet/cable was intermittent 4 the 1st couple of days and need new digital heat/air system
2024 年 5 月に 5 泊滞在

4/10 (不満)

Willis

カップルで旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The beds were clean .. however, the tile floor throughout the room was filthy…( black bottom on clean socks ..) several broke items in the room.. paper holder, toilet seat and air conditioner taped…
2024 年 5 月に 5 泊滞在

4/10 (不満)

Bhanu Prakash

家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Wifi never worked, cleaning was not done daily, supet hard to open the door.
2024 年 5 月に 4 泊滞在

2/10 (非常に不満)

Justin

カップルで旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Pool was drained had no water pressure bed had no support in the middle and sink in no towels and poor cleaning
2024 年 5 月に 3 泊滞在

6/10 (普通)

Michael

家族旅行
気になった点 : 施設のコンディションと設備
Limited linens, bathroom lacking toilet tissue holder, towel rack or holder. Staff unwilling to provide linen when they were asked to supply missing linen. Room dirty in corners and under desk.
2024 年 5 月に 2 泊滞在

10/10 (非常に良い)

verlon farrell

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Every thing was good except the tv states Frozen
2024 年 5 月に 3 泊滞在

6/10 (普通)

Seshagiri Prabhu

良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
The floor was so dirty. It hadn't been vacuumed or mopped for a while. The shower head wasn't working. I had to take a shower using my water bottle.
2024 年 5 月に 3 泊滞在

2/10 (非常に不満)

Larry

カップルで旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We checked in on Wednesday 5/15; there were no towels or wash cloths in the room and we were told none would be available and to "check back later". The room smelled of cigarette smoke badly and I requested a different room and was told that there were no other rooms available. We booked the room until Sunday the 19th. On Saturday, the 18th, we were STILL trying to get towels and wash cloths. My wife and I went to breakfast and walked around The Island for a bit and returned to the front desk for towels....still nothing. Upon returning to our room; I turned on the bathroom light and entered the bathroom and saw two cockroaches running across the bath tub. I smashed them and put them in a baggy and took them to the front desk. At this point; I just wanted a refund for our final day and to head back home a day early. I was told by the front desk that I missed the cut off to get a refund because it was after 10AM!! I guess you have to discover the roaches early in the morning to possibly get a refund. I would also like to note that it wasn't just us complaining; there were several families in front of us in line and behind us each day with the same complaints. I will never book this property again.
2024 年 5 月に 3 泊滞在

2/10 (非常に不満)

Patty

家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Well when I got there the hotel assistant said that he couldn’t get me in the room and it would be awhile and I ask him to try to find out how long and he told me to check back in a few hours ask to use the restroom cause we had been on the road for hours and there wasn’t a public restroom for us to use so we went to eat dinner and came back still no room could be given to us and this time it was cause the system was down finally got in the room about 9 pm and the rooms had no towels to me a while to get towels and I just wasn’t satisfied and even left a day early because of the poor service
2024 年 5 月に 4 泊滞在

2/10 (非常に不満)

Jack

カップルで旅行, 家族旅行, 小さなお子様連れの家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This whole place was extremely filthy. If it was free it would be too much for this place. Disgusting!!!!!! Entire property smells of weed and a rotten dumpster. Rooms are beyond filthy.
2024 年 5 月に 2 泊滞在

4/10 (不満)

Tracy

家族旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
The bathtub faucet was coming off the wall & the "closet shelf" fell down when we looked at it. There are 3 little drawers in the entertainment center for your clothes. When we complained about the state of the room, the gentleman at the front desk gave us a different room...but it had the same problems. The guy was super nice & tried to be as accommodating as possible.
2024 年 5 月に 2 泊滞在

2/10 (非常に不満)

denny

カップルで旅行
気になった点 : 設備とサービス
Misleading and dissatisfied/ room was nasty service was rude
2024 年 5 月に 2 泊滞在

2/10 (非常に不満)

Anna

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The first room had poop all over the bathroom. Had to get a different room and that room had dirty sheets and blood all over the bathroom walls from what I am assywas drug use. They did not give my deposit back had to move to a third room Wich I cleaned with Lysol myself. The parking garage is a dope party people were overdosing on drugs . It was the most horrible experience. My room was left cleaner when I left then when we finally got into a third room with at least clean bedding I then cleaned it myself. I use expedia to avoid places like this. Very disappointed and feel I should receive a full refund as I was trying to contact Expedia about the conditions of this place and my complaint was referred to the hotel. I wanted a refund that night so I could have gone to a different location .
2024 年 5 月に 8 泊滞在

10/10 (非常に良い)

William

小さなお子様連れの家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Dirty, we all got our socks turned black, huge gap under door, Blood on pillow, had to ask for towels and wash cloths. Had to call and call and call to get deposit back,( the deposit was more than I paid for the room and I would have stayed in better hotel if it was noted when I reserved) and the person acted like it was a big ordeal. The short haired lady after check-in was like a telemarketer bugging the stuff out of every guest to join Windham rewards offering to comp stay. 11:30 pm Hotel staff tried to let drunk guests into my room wrong floor. The staff were not the best personalities at check-in the lady with longer bobbed hair laughed when she informed me of the deposit, and it was more than I paid for the room laughed when I asked about when I would get it back. Many others were complaining at the desk when I checked in too. It is a cheap hotel, and my 7th visit was my worse one and last one.
2024 年 4 月に 2 泊滞在

2/10 (非常に不満)

Lazaro Eduardo Perez

カップルで旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The room was dirty and disgusting, it looked like someone had slept on the bed and they simply fixed it up and didn't even bother changing the sheets. The front desk guy was completely rude, as the face of the hotel you should at least be a little nicer. Not staying here ever again.
2024 年 4 月に 1 泊滞在

2/10 (非常に不満)

Kimberly、Aurora

家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I don't know if there are enough characters to describe how terrible this place is. Do not stay here. It is a dump. The pics on the ad for Expedia are not accurate AT ALL! We had move rooms because the toilet didn't flush in the first room. The burr headed attendant at the front desk was extremely rude & said "I have to check the room & if the sheets have been messed up we can't move you." Who doesn't put their things on the bed or at least sit on them when you get into a room?! There just isn't enough time to write everything in this review. Read the other reviews also. If you do decide to stay here don't say you weren't warned!!
2024 年 5 月に 2 泊滞在

6/10 (普通)

Lewis

カップルで旅行
良かった点 : スタッフとサービス、設備とサービス
What i liked about the place was it was pretty clean in the room except the bathroom i found long black hairs in the bathroom and on a clean washcloth that was really nasty and the door you can see outside or in the room through the door jam and the beds was clean and looked new but it was rock hard it felt like and the cable or internet they have sucked cause the tv channels would go in and out it said it was connected to an iphone but other than that i give it 3 stars and staff was friendly
2024 年 5 月に 1 泊滞在

2/10 (非常に不満)

Jayne

家族旅行, 小さなお子様連れの家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The floors in our room made our socks black. There was mold multiple places. The toilet paper roll holder was busted. The shower was too short for someone 5’5. There wasn’t anyone who came to replenish fresh towels. The pool not only wasn’t open I doubt it will ever be again. It looks so rundown. It was on a busy/loud stretch of town. The room beside us had a domestic disturbance that led us to call the police. There was so much pounding on doors and screaming we hid our kids in the corner until the cops cleared them out. The police told my husband it was not a safe motel to stay in.
2024 年 5 月に 3 泊滞在

4/10 (不満)

James

カップルで旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Rooms are soundproof as advertised you can here everyone walking by lack of maintenance in the room ac falling apart toilet paper holder broken. Paper towels stuffed in the cable outlet. Needs upkeep
2024 年 5 月に 1 泊滞在

8/10 (良い)

sheila

家族旅行
気になった点 : 施設のコンディションと設備
no parking
2024 年 4 月に 2 泊滞在

8/10 (良い)

Scotty

家族旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
Walls was dirty and battery on the doors was not covered
2024 年 5 月に 1 泊滞在

2/10 (非常に不満)

Joseph

2024 年 5 月に 2 泊滞在

10/10 (非常に良い)

Hubertha

2023 年 12 月に 6 泊滞在

4/10 (不満)

Jerri

カップルで旅行
良かった点 : 清潔度
気になった点 : スタッフとサービス
Our second noght around 230 am someone else opened our door and tried to come in. It was shut and locked luckily we had the metal latch over and it stopped them. My husband Jumped out of bed and ended up putting the recliner to block the dorr after he secured it again.
2024 年 4 月に 2 泊滞在

4/10 (不満)

Chris

2024 年 4 月に 2 泊滞在

2/10 (非常に不満)

Joseph

小さなお子様連れの家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The man at the counter who did our check-in was very unprofessional. We checked in went to our room and checked right back out. The linens, towels, and bed sheets were all stained up, the room had a strong musty smell to it. We never unpacked or sat on the beds. Went back to the office to tell them we wasnt staying in that room, was not offered a different room or a refund of our money. I contacted expedia who i made the reservation through and they never got a response back so we are out that money we paid for the room. Would absolutely not recommend this hotel to a homeless person

2/10 (非常に不満)

Teresa

カップルで旅行
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
The morning we left at 4:30am the air conditioner blowed up filling the room with smoke after shooting out a huge flame that instantly woke us up. Room 223 had duct taped the cord together. We are so lucky noone got hurt. We went to let the office know, and found the attendant asleep on a couch with his shoes off. After explaining what happened he states 'I will let them know when they come in". Sent us back to our room to try and sleep the rest of the night. Not happening! After 5 days of 5ft freezing showers, hot water running in the toilet constantly, no towels or wash cloths, no coffee pot, kids running and screaming at all hours of the day, no pool water, and up every 2 hours checking on our vehicle. The area in the back is real shady. Several people were arrested and pulled out of their room. I will NEVER stay here again or recommend it to anyone. I know we stayed during Rod Run week but, we were constantly harassed by the ones who wanted their cars to sell. We weren't in the market the pressure was annoying.
2024 年 4 月に 5 泊滞在

4/10 (不満)

Julie

小さなお子様連れの家族旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
The location was great, however, the room was filthy and smelled. The bedspread was stained. The entire place reeked of marijuana with lots of people sitting out on the balconies smoking. We cancelled our stay and did not spend more than a few minutes there. Safety with a small child was definitely a concern. The staff was extremely helpful and understood and reversed our charges quickly. We appreciated them.
2024 年 4 月に 2 泊滞在

4/10 (不満)

Susan

気になった点 : 清潔度、施設のコンディションと設備
Poor condition of hotel. Seemed unsafe and very loud from traffic. Had no bath towels or mat in bathroom. Definitely will not return.
2024 年 4 月に 2 泊滞在

2/10 (非常に不満)

Jeremie

家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The property was nasty customer service sucked black mold in the rooms beds where broke tv didnt work and there was no cold water straight hot.
2024 年 4 月に 3 泊滞在

4/10 (不満)

Virginia

カップルで旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
No lonens. No safety rails inbathroom. Horrible. Wasnt worth 30 bucks a nightmuch less 100
2024 年 4 月に 1 泊滞在

6/10 (普通)

Eric

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
The best part is its proximity to the Island in Pigeon Forge. You can walk there quickly. The property was right on the main strip. So it is not quiet, especially if you are in the front. The property could use updating but was clean and safe. The room was clean, but the bed was not the most comfortable. The bathroom was a little run down. Overall it was what you expect for the price.
2024 年 3 月に 1 泊滞在

2/10 (非常に不満)

Joseph

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
4-16-2024 Would leave negative stars do not stay here hotel is nasty and roach infested no water in pool rude staff no towels or wash cloths they charge a 75 dollar deposit that they say you get back still haven’t received mine back tried contacting them and they dont answer the phone or when they do they answer and hang up i repeat DO NOT STAY HERE
2024 年 4 月に 2 泊滞在

2/10 (非常に不満)

Alisharose

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
They kept our deposit and we literally just stayed for one night. They said it would be given back at check out the next morning but was still taken out of our account and not refunded
2024 年 4 月に 1 泊滞在

8/10 (良い)

craig、canton

出張, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Check in was easy and fast Everything in the room was satisfactory. Couple things to get used to, Roku TV and was very noisy. Had a good stay overall
2024 年 4 月に 1 泊滞在

10/10 (非常に良い)

Shawn

2024 年 4 月に 1 泊滞在

2/10 (非常に不満)

James

2024 年 4 月に 2 泊滞在

2/10 (非常に不満)

Staci

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
There should be a 0 star rating this place is horrible dirty the bed was broken the pool was closed but had dirty water in it there was a bloody pad on the stairs the hole time we were there the staff was very rude I asked for towels 3 times the door didn’t shut to our room there was a inch gap between the door and floor the staff has family members (kids) sitting the lobby
2024 年 3 月に 3 泊滞在

2/10 (非常に不満)

Tabitha

カップルで旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The rooms we horrible. The staff was not helpful. Rooms we not cleaned properly. Found a few issues in my room.
2024 年 4 月に 2 泊滞在

2/10 (非常に不満)

Joshua

小さなお子様連れの家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very rude staff Toilets were awful and would not flush without a 30-minute wait. very noisy at night and very dirty place. Would not recommend this hotel
2024 年 4 月に 2 泊滞在

2/10 (非常に不満)

William

カップルで旅行
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
No coffee pot no towels no deadbolt no blanket room was clean but no amenities
2024 年 4 月に 2 泊滞在

4/10 (不満)

Katelyn

家族旅行
良かった点 : 設備とサービス
気になった点 : 清潔度、スタッフとサービス
The bed was not cleaned and smelled of urine, the bathroom had no water pressure, Saturday night there was no parking so We couldn’t park our car. Reeked of Marijuana for the 86 bucks I got What I payed for over all the beds were uncomfortable if this is what you can afford just prepare for a bad nights sleep
2024 年 4 月に 2 泊滞在

2/10 (非常に不満)

Shane

家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Terrible smell in the room. Bed sheets had very nasty stains that looked sexual in nature. Water would not stop leaking in bathroom. Bed smelled like ciggerets. When I asked right away if I could get a refund, I was denied. They charge a 75 dollor deposit that I do not think i will get back . The front desk service was not willing to work with us at all. This place deserves negative starts.
2024 年 4 月に 1 泊滞在

2/10 (非常に不満)

Katelynn

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Will never go back
2024 年 4 月に 2 泊滞在

10/10 (非常に良い)

maureen

良かった点 : スタッフとサービス、施設のコンディションと設備
The staff were so hospitable and made our stay great.
2024 年 4 月に 2 泊滞在

2/10 (非常に不満)

William

カップルで旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Located near the Island but don’t waste your time at this location. Staff were rude. Lobby with poor lighting with security cameras with wiring strung across the wall. The location was off the drag and go carts next to hotel. The cleaner used was fabuloso, which is not an antibacterial cleaner. The room was strong odor said f fabuloso that we were choking. I did not like it when it appeared that people were living in the hotel. That did it for me. We left after checking in and viewing the room. When i tried to clock out the saleman for local shows told me i could just leave. Wait a minute, what about my $75 deposit that i had to pay at check in. I said i want my deposit back, oh okay then you have to wait in line! No way was Leaving without my deposit or they would have kept that. Oh I even paid in full prior to arrival and a room was not reserved upon arrival.
2024 年 4 月に 2 泊滞在

2/10 (非常に不満)

Leesa

気になった点 : スタッフとサービス
I got charged twice for 1 night stay
2024 年 4 月に 1 泊滞在

2/10 (非常に不満)

Patrick

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
I could not even stay the night. We went to a cleaner place.
2024 年 4 月に 3 泊滞在

8/10 (良い)

Kimberly

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 3 泊滞在