Thank you

Dear guest,Thank you for the great review of our hotel! We hope that you enjoyed your stay and hope to see you again soon. Best regards, Ajay SampigeGeneral Manager

Dear Torii,Thank you so much for your positive feedback! We’re thrilled to hear you enjoyed our overall service offer. We find it to be a favorite among many of our customers.We look forward to welcoming you back home again.Best regards,

Dear Guest, Thank you for choosing to stay with us and for taking the time to share your feedback. I am disappointed to hear that we appear to have failed in being able to live up to your expectation while recently staying with us. At the onset, I would like to convey my sincere apologies for the inconvenience that you encountered. Your experience has been addressed with our team to review and action appropriate changes to our service. Please allow me to reiterate my deepest apologies for the disappointment you had during your stay. While we constantly strive to maintain the highest standard of customer satisfaction, unfortunately due to low occupancy brought by the pandemic, we have closed some buildings and outlets and have taken this time to make necessary improvements and renovations so that we can welcome our guests with a more exceptional experience once we can fully operate again. With this in mind we once again thank you for your candid feedback and I do hope that you will provide us the opportunity of being able to warmly welcome you back ‘Home’ so that we may more fully demonstrate the traditional levels of Hilton Phuket Arcadia Resort & Spa hospitality. Best regards, Bobby Shankar Hotel Manager Hilton Phuket Arcadia Resort & Spa

Dear Guest, Thank you for taking the time to rate your recent Hilton Phuket experience. We're glad that you generally enjoyed your stay. It has been a pleasure having you and we all look forward to welcoming you 'home' again very soon! Best regards, Bobby Shankar Hotel Manager Hilton Phuket Arcadia Resort & Spa

Dear Valued Guest, Thank you for taking the time to share your feedback about your recent stay at Hilton Phuket Arcadia Resort & Spa. We are very happy to note that you had a great time during your stay with us and that you generally enjoyed what our resort has to offer. On behalf of the entire Hilton Phuket team, I would like to thank you for choosing to stay with us and we all look forward to welcoming you 'home' again very soon! Best regards, The Management Hilton Phuket Arcadia Resort & Spa

Dear Guest, Thank you for choosing to stay with us and for taking the time to share your feedback about your recent experience at Hilton Phuket Arcadia Resort & Spa. I am very happy to note that you enjoyed your family vacation at our family-oriented resort. I will be sure to share your wonderful feedback with the entire team which will serve as an encouragement for everyone to continue doing a job well done. It has been a pleasure to have you and we all look forward to welcoming you 'home' again very soon! Best regards, General Manager Hilton Phuket Arcadia Resort & Spa

Dear Guest, Thank you for taking the time to give your recent Hilton Phuket experience an excellent rating. I am very happy to note that you enjoyed your overall stay experience with us. On behalf of the entire Hilton Phuket team, I would like to thank you for choosing to stay with us and we all look forward to welcoming you 'home' again soon! Until then, General Manager Hilton Phuket Arcadia Resort & Spa

Dear Guest, Thank you for taking the time to give your recent Hilton Phuket experience a good rating. It has been a pleasure to have you and the entire team looks forward to welcoming you 'home' again very soon! Best regards, General Manager Hilton Phuket Arcadia Resort & Spa

Dear ジャイアント, Thank you for taking the time to share your feedback about your recent stay at Hilton Phuket Arcadia Resort & Spa. I am very pleased to note that you enjoyed your overall experience at our resort especially with the hospitality of our staff, the food at our restaurants, as well as our pools and different areas around the property. It has truly been a pleasure to have you and the entire team can't wait to welcome you 'home' again very soon! Until then, General Manager Hilton Phuket Arcadia Resort & Spa

Dear Shu, Thank you for taking the time to share your feedback about your recent stay at Hilton Phuket Arcadia Resort & Spa. I am glad that you generally enjoyed what our resort has to offer. I would like to apologize for the inconvenience you experienced with the key malfunction. Our team is already looking into this to avoid similar problems from happening further. I would like to reiterate that we are consistently undergoing changes in our products and facilities as we strive to meet our discerning guests' needs and expectations. With this in mind, I once again thank you for choosing to stay with us and the entire team looks forward to welcoming you 'home' to Hilton Phuket Arcadia Resort & Spa. Best regards, General Manager Hilton Phuket Arcadia Resort & Spa

Dear RT, Thank you for taking the time to share your feedback about your recent stay at Hilton Phuket Arcadia Resort & Spa. At the onset, I would like to convey my sincere apologies for the disappointment you’ve had over your stay and for the inconveniences that you experienced. You can rest assured that your comments have been well noted and are taken into consideration as we continuously strive to improve our service offer to meet and exceed our discerning guests’ needs and expectations. While sincerely apologizing once again, I do hope that you’d give us another opportunity to Make It Right on your next stay with us. Best regards, General Manager Hilton Phuket Arcadia Resort & Spa

Dear Guest, Thank you for taking the time to give your Hilton Phuket stay an excellent rating. I am very happy to note that you generally enjoyed what our resort has to offer based on the rating that you have given us. On behalf of the entire Hilton Phuket team, I would like to thank you for choosing to stay with us and we all look forward to welcoming you 'home' again very soon! Best regards, General Manager Hilton Phuket Arcadia Resort & Spa

Dear Guest, Thank you for taking the time to share your feedback about your recent stay at Hilton Phuket Arcadia Resort & Spa. I am very happy to note that you enjoyed the Hilton standard of hospitality which you have experienced in our resort. I would also like to thank you for your constructive feedback in regards to our aging building requiring renovation. In relation to this, I am happy to share with you that renovations around the property are already underway and next year in March, we are scheduled to do a major renovation on our rooms. On behalf of the entire Hilton Phuket team, I thank you for choosing to stay with us. We all look forward to welcoming you 'home' soon once again after our resort refurbishment is completed, so that you may see and enjoy it for yourself. Best regards, General Manager Hilton Phuket Arcadia Resort & Spa

Dear Guest, Thank you for taking the time to share your feedback about your recent stay at Hilton Phuket Arcadia Resort & Spa. I am very happy to note that you generally enjoyed what our resort has to offer. On behalf of the entire Hilton Phuket team, I would like to thank you for choosing to stay with us and we all look forward to welcoming you 'home' again very soon! Best regards, General Manager Hilton Phuket Arcadia Resort & Spa

Dear C, Thank you for taking the time to share your feedback about your recent stay at Hilton Phuket. Your valued feedback has been duly noted and considered as we continually strive to meet and exceed our discerning guests' changing needs and expectations. On behalf of the entire Hilton Phuket team, I would like to thank you for choosing to stay with us and we all look forward to welcoming you 'home' again very soon! Best regards, General Manager Hilton Phuket Arcadia Resort & Spa

Dear Guest, Thank you for taking the time to share your feedback about your recent stay at Hilton Phuket Arcadia Resort & Spa. I am glad that you generally enjoyed what our resort has to offer. On behalf of the entire Hilton Phuket team, I would like thank you for choosing to stay with us and we all look forward to welcoming you 'home' again very soon! Best regards, General Manager Hilton Phuket Arcadia Resort & Spa

Dear Guest, Thank you for taking the time to share your feedback about your recent stay at Hilton Phuket Arcadia Resort & Spa. While I am glad that you generally enjoyed what our resort has to offer, I would like to express my sincerest apologies for your disappointment over our ongoing maintenance work in the resort. We are working towards making our resort even more beautiful and comfortable for our guests who consider this place their home away from home, and so that we may continue to meet and exceed our discerning guests' expectations. In regards to the Thai masseuse, we do have our eforea Spa where you can relax and pamper yourself to a Thai massage from 10 am to 10 pm. On behalf of the entire Hilton Phuket team, I would like to thank you for choosing to stay with us and we all look forward to welcoming you again very soon! Best regards, General Manager Hilton Phuket Arcadia Resort & Spa

Dear Guest, Warm greetings from the Hilton Phuket Arcadia Resort & Spa and thank you for taking the time to complete the guest questionnaire relating your recent stay with us. I am glad that your enjoyed your time with us and we all look forward to welcoming you again very soon! Best regards, General Manager Hilton Phuket Arcadia Resort & Spa

Dear Guest, Thank you for taking the time to give your Hilton Phuket experience an excellent rating! I am very delighted that you generally enjoyed what our resort has to offer. On behalf of the entire Hilton Phuket team, I would like to thank you for choosing to stay with us and we all look forward to welcoming you ‘home’ again in the near future! Best regards, General Manager Hilton Phuket Arcadia Resort & Spa

Dear Guest, Thank you for taking the time to share your feedback subsequent to your stay at Hilton Phuket Arcadia Resort & Spa. I am very delighted that you generally enjoyed what our resort has to offer. On behalf of the entire Hilton Phuket team, I would like to thank you for choosing to stay with us and we all look forward to welcoming you ‘home’ again in the near future! Best regards, General Manager Hilton Phuket Arcadia Resort & Spa

Dear M, Thank you for taking the time to share your feedback subsequent to your stay at Hilton Phuket Arcadia Resort & Spa. I am very delighted that you generally enjoyed what our resort has to offer. On behalf of the entire Hilton Phuket team, I would like to thank you for choosing to stay with us and we all look forward to welcoming you ‘home’ again in the near future! Best regards, General Manager Hilton Phuket Arcadia Resort & Spa

Dear Guest, Thank you for taking the time to share your feedback subsequent to your stay at Hilton Phuket Arcadia Resort & Spa. I am very delighted that you generally enjoyed what our resort has to offer. On behalf of the entire Hilton Phuket team, I would like to thank you for choosing to stay with us and we all look forward to welcoming you ‘home’ again in the near future! Best regards, General Manager Hilton Phuket Arcadia Resort & Spa

Dear Guest, Warm greetings from the Hilton Phuket Arcadia Resort & Spa and thank you for taking the time to complete the guest questionnaire relating your recent stay with us. If you have any further suggestions that you would like for us to action, I would be pleased to hear your comments. I do look forward to having the opportunity of being able to welcome you back to the Hilton Phuket Arcadia Resort & Spa so that we may better serve and fulfill your needs and expectations. Best regards, General Manager Hilton Phuket Arcadia Resort & Spa

Dear Guest, Thank you for taking the time to rate your stay at Hilton Phuket Arcadia Resort & Spa. Based on your rating you have given us, it appears as though you generally enjoyed your stay; however, it would appear that you were expecting something extra to make your stay just that more enjoyable. So, if you are able to share any further comment I would be very happy to hear from you so that we may enhance our service standards and improve our offer and therefore better align with your expectation in the future. Best regards, General Manager Hilton Phuket Arcadia Resort & Spa

Dear Guest, Thank you for taking the time to share your feedback about your recent stay at Hilton Phuket Arcadia Resort & Spa. While initiating an investigation, I would like to convey my sincere apology for the disappointment you have encountered at our reception. Naturally, it is always a concern when we receive disappointing feedback regarding our hotel staff’s attitude, knowledge and skills. Your comments have been taken seriously, and have been discussed with our Front Desk Manager and Training Manager to review as to how we may improve our team’s knowledge and understanding so that we may better serve our valued guests. While sincerely apologizing once again, I hope you’d give us another chance to host you at Hilton Phuket Arcadia & Spa. Best Regards, General Manager Hilton Phuket Arcadia Resort & Spa

Dear Guest, Thank you for taking the time to share your feedback about your recent stay at Hilton Phuket Arcadia Resort & Spa. I am glad that you enjoyed what our resort has to offer. On behalf of the entire Hilton Phuket team, I would like to thank you for choosing to stay with us. We all look forward to welcoming you home again soon! Best Regards, Markus Kosch General Manager

Dear カタボリック, Thank you for taking the time to share your feedback subsequent to your stay at Hilton Phuket Arcadia Resort & Spa. While I am glad that you generally enjoyed your stay, I would like to apologize for a few inconveniences you have encountered. I would also like to take this opportunity to appraise you of the fact that we have been and will continue to be carrying out an on-going product improvement program within our resort in both interior and exterior functions. For the year 2019, we are scheduled for a renovation on the second quarter. I would like to reiterate that we are consistently undergoing changes in our product and facilities within our Resort, so that we may better align with the expectations and changing needs of our discerning guests and as a result, I do hope to be able to welcome you back in the future to experience this for yourself. Best Regards, Markus Kosch General Manager

Dear Guest, Thank you for taking the time to rate your recent stay at Hilton Phuket Arcadia Resort & Spa. I am glad that you appear to have enjoyed your overall experience. We all look forward to welcoming you 'home' again very soon! Best regards, General Manager Hilton Phuket Arcadia Resort & Spa

Dear Guest, Thank you for giving Hilton Phuket Arcadia Resort & Spa an excellent rating. I am glad that you generally enjoyed your experience. On behalf of the entire Hilton Phuket team, I would like to thank you for choosing to stay with us and we all look forward to welcoming you again very soon. Best Regards, Markus Kosch General Manager

Dear Guest, Thank you for taking the time to share your feedback about your recent stay at Hilton Phuket Arcadia Resort & Spa. While I am glad that you enjoyed the food in our restaurant as well as our pools, I would like to apologize for the difficulties you have encountered during the check in process. You can rest assured that we have already made our front office team aware of your feedback for them to review and take appropriate action in order to enhance our product and services offered. I would also like to thank you for your constructive feedback about our rooms and bathroom. I would like to reiterate our sincere apologies on the service shortfall that you experienced in this instance and for failing to have lived up to your expectation. I would like to take the opportunity of appraising you of the fact that we have been and will continue to be carrying out an on-going product improvement program within our resort both interior and exterior function, and for the 2019 year, we are scheduled for a renovation as of the second quarter. While sincerely apologizing once again, we will most certainly learn from your feedback to ensure that we can better meet our discerning travelers’ requirements. As a result, I would welcome any additional comments that you may be able to extend, so that I am better able to understand as to where we need to enhance our service offer. Until Then, Markus Kosch General Manager

Dear Guest, Thank you for taking the time to share your feedback subsequent to your stay at Hilton Phuket Arcadia Resort & Spa. While I am glad that you loved the hospitality of our team members, I would like to apologize if the food in the hotel did not meet your expectations. You can rest assured that this has been forwarded to our chef and kitchen team so that we may enhance our service standards as well as improve our offer and therefore better align with your expectations in the future. On behalf of the entire Hilton Phuket team, I would like to thank you for choosing to spend your well-deserved holidays with us and we hope to host you again in the future. Best Regards, Markus Kosch General Manager

Dear Guest, Thank you for taking the time to share your feedback about your recent stay at Hilton Phuket Arcadia Resort & Spa. I am glad that you generally enjoyed what our resort has to offer. On behalf of the entire Hilton Phuket team, I would like to thank you for choosing to stay with us. We all look forward to hosting you again in the future! Best Regards, Markus Kosch General Manager

Dear Y, Thank you for taking the time to share your feedback about your recent stay at Hilton Phuket Arcadia Resort & Spa. While I am glad that you generally enjoyed your stay with us, I would like to convey my sincere apology for the inconvenience that you encountered during check in as well as not being delivered the exact number of amenities you have requested. You can rest assured that we have addressed this with our team so that we may avoid the same error from occurring, allowing us to serve you better in the future. On behalf of the entire Hilton Phuket team, I would like to thank you for choosing to stay with us and we all look forward to hosting you again very soon! Best Regards, Markus Kosch General Manager

Dear Guest, Thank you for taking the time to share your feedback about your stay at Hilton Phuket Arcadia Resort & Spa. I am very glad to hear that you loved the accessible location as well as the facilities and amenities of our family-friendly resort. On behalf of the entire Hilton Phuket Team, I would like to thank you for choosing to stay with us. We all look forward to welcoming you again very soon! Best Regards, Markus Kosch General Manager

Dear A, Thank you for taking the time to share your positive feedback about your recent stay at Hilton Phuket Arcadia Resort & Spa. I am glad that you loved the features of our rooms. On behalf of the entire Hilton Phuket team, I would like to thank you for choosing to stay with us. We all look forward to hosting you again very soon! Best Regards, Markus Kosch General Manager

Dear Guest, Thank you for taking a moment to write this review about your stay at Hilton Phuket Arcadia Resort & Spa. I am very delighted to hear that you enjoyed your holiday experience with us. On behalf of the entire Hilton Phuket team, I would like to thank you for choosing to spend your well-deserved holiday with us. We are looking forward to your next visit! Best Regards, Markus Kosch General Manager

Dear Guest, Thank you for taking a moment to write this review about your stay at Hilton Phuket Arcadia Resort & Spa. I am delighted to hear that you were satisfied with our staff's service, our premises and facilities around the resort. It is always fulfilling to receive positive feedback from our guests. On behalf of the entire Hilton Phuket team, I thank you once again for choosing to spend your holidays with us. We hope to welcome you back very soon! Best Regards, Markus Kosch General Manager

Dear Guest, Thank you for taking a moment to rate your stay at Hilton Phuket Arcadia Resort & Spa. I am delighted to see that you were satisfied with our staff's service, our premises, and facilities around the resort. It is always fulfilling to receive positive feedback from our guests. On behalf of the entire Hilton Phuket team, I thank you once again for choosing us to spend your holidays at Phuket. We hope to welcome you back very soon! Warm Regards, Markus Kosch General Manager

Dear Guest, Thank you for taking a moment to rate your stay at Hilton Phuket Arcadia Resort & Spa. I am delighted to see that you were satisfied with our staff's service, our premises, and facilities around the resort. It is always fulfilling to receive positive feedback from our guests. On behalf of the entire Hilton Phuket team, I thank you once again for choosing us to spend your holidays at Phuket. We hope to welcome you back very soon! Warm Regards, Markus Kosch General Manager

Dear Moto, We truly appreciate the time you took to give a rating and sharing your experience on your recently stay with us. It is with great pleasure to know that you had a pleasant stay here. We do look forward to welcoming you back to Hilton Phuket Arcadia Resort & Spa soon. Kind Regards, Tim Tate Director of Operations Hilton Phuket Arcadia Resort & Spa

Dear Sakura, We truly appreciate the time you took to give a rating and sharing your experience on your recently stay with us. It is with great pleasure to know that you had a pleasant stay here. We do look forward to welcoming you back to Hilton Phuket Arcadia Resort & Spa soon. Kind Regards, Tim Tate Director of Operations Hilton Phuket Arcadia Resort & Spa

Dear Guest, We truly appreciate the time you took to give a rating and sharing your experience on your recently stay with us. It is with great pleasure to know that you had a pleasant stay here. We do look forward to welcoming you back to Hilton Phuket Arcadia Resort & Spa soon. Kind Regards, Tim Tate Director of Operations Hilton Phuket Arcadia Resort & Spa