Find all hotels by Centara in Phu Quoc

"I paid a premium for a beach-view room but was assigned a pool-view one instead. When I raised the issue, staff dismissed it, noting only a partial beach glimpse was visible by leaning over—far short of expectations.Upon check-in, the air conditioning was non-functional. Curtains didn’t work, scale was non functional. Had to call numerous time to get one thing complete.Pool staff displayed consistent rudeness, appearing disengaged and jaded. Customer service overall was underwhelming, with restrictive policies on pool towels and buffet was below average. The complimentary shuttle operated without organization, resulting in chaotic conditions unsuitable for families with young children—we ceased using it immediately. Entertainment continued until 10 p.m. right front of pool, so couldn’t get the kids to bed early.These issues collectively undermined our stay and raise concerns about leadership and operational standards. Grandworld is a big fail with low quality foods and predatory price gouging. Pay for 5 star and get 2 star treatment. It’s one and done for us."

"Everything inJw marrio"

"The propperty is great with wonderful amenities and well maintained facilities. The biggest drawback is the attitude of the front desk staff. They were not helpful and bordering on rude. They were not very competent with English and did not seem interested in helping. This impacted the overall experience."

"Yes, my room has a view on the ocean"

"Rooms with sea view are awesome"

"This is an excellent world class resort except for one thing. I am surprised about the number of people who interact with guests are not very good at English. The quick version is one day my partner and I just wanted to go to a store that sold wine , spirits , mix and some snacks. A fellow on the registration desk had us take the V4-1 bus to the Grand terminal and then get on the 17 bus. We were heading to the airport. After almost 3 hours we got back to the resort. Shortly after , a resort shuttle took us just beyond the gate to a store on the Main Street. Waited for us and took us to our villa -#6509 on Wednesday March 11th. English is the world language and your resort accommodates people from all over the world. "

"We did not get early Chekc in and even after telling in advance about adults and kids they charged us for extra bed They did not even give us extra water bottle "

"I stayed in 5 different hotels during my trip to Vietnam, and this was the most disappointing. The front desk staff were not friendly nor accommodating/hospitable. The hotel is newer, but poorly built, as is the modern way, I guess. I could hear my neighbors, the cleaning staff in other rooms, and screaming kids from the pool. Everything (schedules, menus, room service) is online via a QR code, but half the time the internet didnt work. Lastly, this was the most expensive hotel I stayed at and the value/service for the money just wasn't there. I would not recommend staying here. "

"Breakfast was good"