2/10 (非常に不満)
Annette S.
2025 年 7 月 6 日
気になった点 : 清潔度
I didn’t take a staycation to clean
We are Phoenix natives now living in Tucson. We drove up over the long weekend to celebrate a birthday and 4th of July. We previously stayed at this property in April of this year. We were confident the house would be wonderful like it was before. Sadly, that wasn’t to be. The house was dusty and dirty and the floors hadn’t been cleaned. The dishwasher was packed full of dirty dishes, coffee maker 2/3 full of who knows how old coffee and washing machine full of dirty towels. All the furnishings, including fabric dining room chairs were dusty. High touch surfaces hadn’t been wiped down, much less sanitized. The air conditioning vents were super dirty and filters absolutely filthy (see uploaded images). There was trash in kitchen trash and recycling receptacles. There are no outdoor bins to put trash.The pool was beautiful and clean but host failed to notify us the pool company was servicing the pool on the holiday. The chemicals were strong and thankfully we saw the pool man before we got into the pool for a morning swim. The outdoor grill was nothing short of disgusting. There was caked on grease and grime and no barbecue utensils.Only the bed linens were clean. The towels all had a mildew smell to them. Door sticks on one of the bedrooms. If a small child got stuck on the other side of the door, it could be bad.I contacted the host when we noted the issues and he ghosted us. I am left to wonder why the heck am I paying a cleaning fee when the house was dirty.
Annette S.
2025 年 7 月に 3 泊滞在