外観

ハイアット プレイス テンペ フェニックス エアポートの口コミ

3 out of 5

口コミ

8.6

非常に良い

評価 10 - 1000 件の口コミ中 563 件が非常に良い" "
評価 8 - 1000 件の口コミ中 244 件が良い" "
評価 6 - 1000 件の口コミ中 95 件が普通" "
評価 4 - 1000 件の口コミ中 60 件が不満" "
評価 2 - 1000 件の口コミ中 38 件が非常に不満" "

8.6/10

清潔度

9.0/10

スタッフとサービス

8.2/10

設備とサービス

8.2/10

施設のコンディションと設備

8.2/10

環境への配慮

口コミ

10/10 (非常に良い)

Remi

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 1 月に 1 泊滞在
Assistant General Managerからの返信 (投稿日 : 2023 年 3 月 12 日)
We are glad you enjoyed your stay with us.

10/10 (非常に良い)

Yoji

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
施設はやや古さを感じさせるところはありますが、部屋が広くシャワーの水圧も十分で、お値段もリーズナブルでとてもよかったと思います。
2022 年 10 月に 1 泊滞在
Assistant General Managerからの返信 (投稿日 : 2022 年 10 月 20 日)
Thank you for the feedback.

10/10 (非常に良い)

Jamaica

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Every time we fly into Phoenix, we stay at this hotel because of the ease of checking in. The staff are amazing, very accommodating and welcoming - especially after a long day of traveling. It’s refreshing to come to a hotel where the service is incredible. Thank you to everyone!
2024 年 5 月に 1 泊滞在
Hyatt AGMからの返信 (投稿日 : 2024 年 5 月 27 日)
Thank you for this amazing feedback Jamaica! We look forward to seeing you the next time you are in Arizona.

10/10 (非常に良い)

Casey

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
What not to like it was safe and quiet there best place to stay. I recommend ataying there again
2024 年 5 月に 2 泊滞在
Hyatt AGMからの返信 (投稿日 : 2024 年 5 月 27 日)
Thank you Casey! We are happy that we made you feel safe and that you were able to enjoy your visit to Arizona!

10/10 (非常に良い)

Jack F

良かった点 : 設備とサービス
Elevator got stuck and there's only 2 elevators minutes
2024 年 5 月に 1 泊滞在
Hyatt AGMからの返信 (投稿日 : 2024 年 5 月 27 日)
Hello Jack! Thank you for letting us know about this issue. Your feedback will help us make future guest experiences better.

10/10 (非常に良い)

Mark

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Close to town
2024 年 5 月に 3 泊滞在
Hyatt AGMからの返信 (投稿日 : 2024 年 5 月 27 日)
Thank you for your review Mark!

10/10 (非常に良い)

joanne、winthrop

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I have to say everyone at the highest was awesome for me knowledgeable very helpful in every way possible really glad I wound up there
2024 年 5 月に 3 泊滞在
Hyatt AGMからの返信 (投稿日 : 2024 年 5 月 27 日)
Hello Joanne! thank you for this awesome feedback! We are so pleased to hear that you enjoyed your stay with us!

4/10 (不満)

Justin

2024 年 2 月に 4 泊滞在
HPTempeGMからの返信 (投稿日 : 2024 年 5 月 23 日)
Thank you for staying with us. We're sorry to hear you did not enjoy your experience and we wish you had let us know how we can improve. We hope you will give us another opportunity to exceed your expectations in the future.

10/10 (非常に良い)

chris

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在
HPTempeGMからの返信 (投稿日 : 2024 年 5 月 22 日)
Thank you so much for staying with us! We hope to see you again soon!

10/10 (非常に良い)

Samantha

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very easy check in very friendly staff
2024 年 5 月に 1 泊滞在
HPTempeGMからの返信 (投稿日 : 2024 年 5 月 21 日)
Thank you for staying with us! We're glad you had a great experience and we hope to see you again soon!

10/10 (非常に良い)

Christina

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Far awat from restaurants, etc
2024 年 5 月に 1 泊滞在
HPTempeGMからの返信 (投稿日 : 2024 年 5 月 20 日)
Thank you for staying with us. We hope you were able to take advantage of our convenient shuttle service to restaurants within 3 miles of the hotel. We look forward to being of service to you again in the future.

10/10 (非常に良い)

Ramona、Wake Forest

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This property is a hidden gem!
2024 年 5 月に 1 泊滞在
HPTempeGMからの返信 (投稿日 : 2024 年 5 月 20 日)
Thank you so much for this great feedback! We truly appreciate you choosing Hyatt and we hope to see you again in the near future.

10/10 (非常に良い)

Robin

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Served the purpose
2024 年 5 月に 1 泊滞在
HPTempeGMからの返信 (投稿日 : 2024 年 5 月 20 日)
Thank you for staying with us! We hope you will visit us again in the near future.

10/10 (非常に良い)

Reba

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
I had a super early flight and it was only a 10min drive.
2024 年 5 月に 1 泊滞在
HPTempeGMからの返信 (投稿日 : 2024 年 5 月 20 日)
Thank you for staying with us. We're glad to hear you enjoyed our convenient location near Sky Harbor airport and we hope to see you again the next time your travel plans bring you to Tempe.

10/10 (非常に良い)

Carolyn

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Convenient to airport.
2024 年 5 月に 1 泊滞在
HPTempeGMからの返信 (投稿日 : 2024 年 5 月 16 日)
Thank you for staying with us! We hope to see you again soon.

8/10 (良い)

Seth

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very large comfortable rooms
2024 年 5 月に 1 泊滞在
HPTempeGMからの返信 (投稿日 : 2024 年 5 月 16 日)
Thank you for staying with us! We hope to see you again soon.

10/10 (非常に良い)

Jabbes

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Its a nice hotel and the staff is good.
2024 年 5 月に 2 泊滞在
HPTempeGMからの返信 (投稿日 : 2024 年 5 月 16 日)
Thank you for staying with us! We appreciate the great feedback and we hope to see you again soon.

6/10 (普通)

Manuel

良かった点 : 清潔度
気になった点 : スタッフとサービス
Ghjj
2024 年 5 月に 1 泊滞在
HPTempeGMからの返信 (投稿日 : 2024 年 5 月 16 日)
Thank you for staying with us! We hope to see you again soon.

10/10 (非常に良い)

Charlene

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 2 泊滞在
HPTempeGMからの返信 (投稿日 : 2024 年 5 月 16 日)
Thank you for staying with us! We hope to see you again soon.

10/10 (非常に良い)

Stephanie

出張, カップルで旅行, 家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I had a great stay! Clean, quiet, and great service. I wish we had more dining options.
2024 年 5 月に 2 泊滞在
HPTempeGMからの返信 (投稿日 : 2024 年 5 月 16 日)
Thank you for staying with us! We truly appreciate your feedback and we hope to see you again soon.

10/10 (非常に良い)

Wesley

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff was very nice and friendly. Property was clean. Only "issue" i had was there's not enough lighting in the rooms but that seems to be the case in a lot of hotels these days.
2024 年 5 月に 1 泊滞在
HPTempeGMからの返信 (投稿日 : 2024 年 5 月 8 日)
Thank you for staying with us. We are glad you had a great experience with our staff and we hope to see you again in the near future.

8/10 (良い)

Vicki

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
HPTempeGMからの返信 (投稿日 : 2024 年 5 月 8 日)
Thanks for staying with us! We hope to see you again in the near future.

10/10 (非常に良い)

Tracy

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Transportation to airport and ASU was A . Breakfast was pretty good. Property was one of the most quiet hotels. There's not much around the area. All restaurants within 0.5 miles of walking distance closes by 6pm, except for Rally's. Hotel has a cafe that is acceptable.
2024 年 5 月に 2 泊滞在
HPTempeGMからの返信 (投稿日 : 2024 年 5 月 5 日)
Thank you for the great feedback! It was our pleasure to have you as our guest and we hope to see you again in the near future.

10/10 (非常に良い)

david

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 1 月に 2 泊滞在
HPTempeGMからの返信 (投稿日 : 2024 年 5 月 5 日)
Thank you for staying with us! We hope to see you again soon!

10/10 (非常に良い)

SAME

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Wonderful
2024 年 4 月に 2 泊滞在
Hyatt AGMからの返信 (投稿日 : 2024 年 5 月 1 日)
Hello SAME, Thank you for your wonderful feedback! We hope to see you again soon!

8/10 (良い)

Fred

2024 年 4 月に 1 泊滞在
HPTempeGMからの返信 (投稿日 : 2024 年 5 月 17 日)
Thank you for staying with us. We hope to see you again soon.

4/10 (不満)

Steven

気になった点 : 施設のコンディションと設備
Poor location and property in disarray
2024 年 4 月に 4 泊滞在
HPTempeGMからの返信 (投稿日 : 2024 年 4 月 26 日)
Thank you for your review. We're sorry to hear you did not enjoy our convenient location directly between Sky Harbor airport and downtown Tempe. Our renovation is nearing completion which should alleviate any feelings of disarray that you mentioned. We hope you will give us another opportunity in the future.

10/10 (非常に良い)

Hector

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent modern property, beautiful rooms, and with an excellent free breakfast.
2024 年 4 月に 1 泊滞在
HPTempeGMからの返信 (投稿日 : 2024 年 4 月 26 日)
Thank you so much for the great feedback! We truly appreciate you choosing Hyatt on your visit to Tempe and we hope to see you again in the near future.

10/10 (非常に良い)

Katie

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Comfy bed, clean room, smooth & friendly check-in.
2024 年 4 月に 1 泊滞在
HPTempeGMからの返信 (投稿日 : 2024 年 4 月 26 日)
Thank you for staying with us! We're glad to hear you had a great experience and we hope to see you again in the near future.

6/10 (普通)

Melissa

家族旅行
良かった点 : 設備とサービス
Staff was great and we enjoyed our stay. Breakfast was great. We enjoyed the pool. We had some trouble with our room- first room we got locked in and couldn’t get out. The second room, one key didn’t work, the air conditioning went out . They offered another room but we took a box fan so we didn’t have to move. They also had a 30 min fire alarm which they let us know about ahead or time.
2024 年 4 月に 3 泊滞在
HPTempeGMからの返信 (投稿日 : 2024 年 4 月 26 日)
Thank you for staying with us. We apologize for the issues you experienced during your stay. It is our sincere hope you will give us another opportunity in the future.

10/10 (非常に良い)

Lisa

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I want to commend the housekeeping staff for excellent service. Our room was always so clean. The bed was made to perfection each day. Great job!!
2024 年 4 月に 7 泊滞在
HPTempeGMからの返信 (投稿日 : 2024 年 4 月 19 日)
Thank you so much for this tremendous feedback! We look forward to sharing this with our housekeeping team. We hope to see you again soon!

6/10 (普通)

JOHN

2024 年 4 月に 2 泊滞在
Hyatt AGMからの返信 (投稿日 : 2024 年 5 月 1 日)
Hello JOHN, Thank you for your feedback, We will use this to make future stays to be even better!

10/10 (非常に良い)

Alleana

2024 年 3 月に 3 泊滞在
HPTempeGMからの返信 (投稿日 : 2024 年 4 月 10 日)
Thank you so much for staying with us! We hope to see you again soon!

8/10 (良い)

Claudia

家族旅行
I liked the spacious room. The food was decent. Overall, it was a good place to stay. I just would have liked to stay there, when the renovation was finished.
2024 年 3 月に 2 泊滞在
HPTempeGMからの返信 (投稿日 : 2024 年 4 月 5 日)
Thank you for staying with us! We hope you will visit us again in the near future.

6/10 (普通)

Tracy

家族旅行
良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備
I was told the construction would be done by the time we arrived and it wasn’t.
2024 年 3 月に 4 泊滞在
Hyatt AGMからの返信 (投稿日 : 2024 年 3 月 30 日)
Hello Tracy. We apologize about the delay in completion of the renovation. We do all we can to meet or exceed expectations and I apologize if this impacted your stay. I hope you have a wonderful day and return to our hotel once everything is completed. Thank you for your feedback.

6/10 (普通)

Linda、Southport

2024 年 3 月に 1 泊滞在
Keilani からの返信 (投稿日 : 2024 年 3 月 14 日)
Good morning, Thank you taking the time to provide us with a review. We do apologize that your stay was not the greatest. We do hope that you give us another opportunity to impress you on your next visit to Tempe!

8/10 (良い)

Mary Elizabeth

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス
I didn’t realize the property was under construction. It will be nice when complete. Our first room had a bad sewage issue and the gas gave me a headache, but the front staff were able to give us a new room, which met expectations and was great. We had an early flight and appreciated the morning front staff person having a lot of breakfast out already before breakfast officially started. Thus allowed us to eat a little before leaving. Thanks!
2024 年 3 月に 1 泊滞在
Keilani からの返信 (投稿日 : 2024 年 3 月 13 日)
Good morning Mary,Thank you for taking the time to provide us with your feedback. We are glad that you enjoyed your stay with us and that we were able to accommodate your needs! We hope to host you on your next visit to Tempe!

8/10 (良い)

Michelle

家族旅行
良かった点 : 清潔度、スタッフとサービス
We had a good stay. Beds were comfortable. The construction was a bit annoying, but the staff was nice. The air conditioning was super loud. The newly renovated room was nice looking and spacious. Overall, it was comfortable except for the inconvenience of the construction and the noise of the air conditioner.
2024 年 2 月に 1 泊滞在
Keilani からの返信 (投稿日 : 2024 年 3 月 3 日)
Hi Michelle,Thank you for taking the time to provide us with your feedback! We do apologize that our renovations impacted your stay. We are glad that you were able to enjoy our renovated rooms. I hope you are able to give us another opportunity to host you on your next visit to Tempe.

6/10 (普通)

Julie

小さなお子様連れの家族旅行
良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
Property is under construction, so you enter through a back door. The breakfast spot, front desk and restaurant were all in the same room. Not what I expected.
2024 年 2 月に 2 泊滞在
Keilani からの返信 (投稿日 : 2024 年 3 月 3 日)
Hi Julie,Thank you for taking the time to provide us with your feedback. We are currently under renovation and do our best to ensure it does not impact our guest's experience. I hope you give us another opportunity to impress you on your next visit to Tempe.

10/10 (非常に良い)

Gabriel

良かった点 : 清潔度、スタッフとサービス
2024 年 2 月に 3 泊滞在
Keilaniからの返信 (投稿日 : 2024 年 3 月 3 日)
Hi Gabrielle,Thank you for taking the time to provide us with your feedback. We are glad you enjoyed your stay and hope to host you on your next visit to Tempe!

4/10 (不満)

Jason T.

出張
良かった点 : スタッフとサービス
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
They did not mention that the entire property was under construction. There was loud sawing and drilling going on right across from my room all day. Drywall dust and the smell of burnt metal being cut permeated my room. The workers were literally cutting metal in the hall with sparks shooting onto the carpet as I walked to my room. The gym that I chose the hotel for, was closed. The shower was old. Each time I went to use hot water in the sink or shower, it took 5-10 minutes to get hot water. The pillows appeared to be from a kid's bed as they were half the normal size and not meant for a king bed. Not impressed.
2024 年 2 月に 3 泊滞在
Keilani からの返信 (投稿日 : 2024 年 2 月 23 日)
Good afternoon, Jason, Thank you for taking the time to provide us with your feedback. I have spoken with our renovation team about your concerns and have ensured that they will not happen again. Unfortunately, as we are under renovation some of our amenities are closed at this time as we are improving them. We do hope that you give another chance to wow you on your next visit to Tempe.

8/10 (良い)

Claudia

出張
良かった点 : スタッフとサービス
Construction on property. All common areas not in great conditions
2024 年 2 月に 1 泊滞在
Keilani からの返信 (投稿日 : 2024 年 2 月 23 日)
Good afternoon, Claudia. Thank you for taking the time to provide us with your feedback! Unfortunately, due to our renovations our common areas are affected at this time. We do apologize that our construction affected the quality of your stay. We hope you give us another chance to wow you on your next visit to Tempe!

6/10 (普通)

Roberta

カップルで旅行, 小さなお子様連れの家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The property was under construction. Didnt know it was extensive. The check in was poor. Workers didnt seem friendly more like bothered. Breakfast was good.
2024 年 2 月に 1 泊滞在
Keilani からの返信 (投稿日 : 2024 年 2 月 20 日)
Good morning Ms. Roberta,Thank you taking the time to provide us with your feedback. We sincerely apologize that our renovation's caused an inconvenience during your stay. I will also be addressing your concerns with our team about their friendliness. Please feel free to reach out to me if you have any further concerns. I hope you give another chance to wow you on your next visit to Tempe.

6/10 (普通)

Tyra

出張, 家族旅行
良かった点 : スタッフとサービス
! UNDER (A LOT OF) CONSTRUCTION
Under construction. I understand you've got to maintain and update your hotel--but it would have been nice to have a discount or a warning that we'd be staying in a mess. The makeshift lobby was TINY. Breakfast was very bad and cold. There wasn't enough seating and there weren't even very many people trying to eat. Gym was under construction which sucked because that's important for our family. So was the hot tub. The room was nice and clean but when you leave the room, it looks like a bit of a war zone. Not very relaxing atmosphere. No where to lounge.
2024 年 2 月に 2 泊滞在
HPTempeGMからの返信 (投稿日 : 2024 年 2 月 14 日)
Thank you for your review. We apologize that your stay was in any way negatively affected by our renovation. We are hard at work creating an exciting new space for all of our guests and we hope you will visit us again to see our new look once the remodel is complete!

8/10 (良い)

Jason

家族旅行
良かった点 : 清潔度、スタッフとサービス
The property was being renovated so had blocked off areas but otherwise it was just fine.
2024 年 2 月に 2 泊滞在
HPTempeGMからの返信 (投稿日 : 2024 年 2 月 9 日)
Thanks so much for staying with us! We hope you will be back to see our new look after our remodel is complete!

2/10 (非常に不満)

marie

家族旅行
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
This hotel should not be operating during the construction they are undergoing. Their rates are extremely high for the quality of the hotel.
2024 年 2 月に 1 泊滞在
HPTempeGMからの返信 (投稿日 : 2024 年 2 月 8 日)
Thank you for your review. We apologize that your stay was negatively affected by our renovation. We hope you will give us another opportunity after it is complete.

2/10 (非常に不満)

Matthew

カップルで旅行
Hotel is being updated unbeknownst to us. Room was dusty. Hallways and elevators were filthy. Sink did not drain. Breakfast setting was horrible. Eggs were cold. Will let corporate know.
2024 年 2 月に 1 泊滞在
HPTempeGMからの返信 (投稿日 : 2024 年 2 月 7 日)
Thank you for your review. We apologize that your stay was negatively affected by our renovation. Please know that your feedback will be shared with our team so we can improve our service. We hope you will give us another opportunity after our renovation is complete.

4/10 (不満)

Brandon、Yakima

良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
The property is undergoing significant renovation and it was substandard. The check in was through a side door marked in Sharpie, from a temporary desk in a room that also doubled as the breakfast area, and that was hard to find. That initial impression was far from the worst, however. The room was tired, with plumbing and electrical issues. I stayed three nights and never once had the room visited by housekeeping, despite asking them repeatedly and the staff confessing that the room missed being assigned. I would not stay here again, based on this experience, and that is disappointing for a Hyatt brand.
2024 年 2 月に 3 泊滞在
HPTempeGMからの返信 (投稿日 : 2024 年 2 月 7 日)
Thank you for your review. We apologize that your stay was negatively affected by our renovation. We do show you were in a newly renovated room and we're sorry to hear you did not enjoy the new look of the rooms. We hope you will give us another opportunity after our entire renovation is complete.

2/10 (非常に不満)

stacie

Property is under construction and was not aware that the restaurant was not open. The front desk and breakfast area was put into one of the conference rooms with limited amenities. This was not reflected on the nightly price. Was given a room that was partly remodeled and the tv did not have a signal. It should have been a flag when we got into our room and there were ear plugs on the nightstand. The construction dumpster was dumped right outside our window in the middle of the night. We were going to stay there in our return flight out but decided on another property.
2024 年 2 月に 1 泊滞在
HPTempeGMからの返信 (投稿日 : 2024 年 2 月 5 日)
Thank you for your review. We apologize that your stay was negatively affected by our renovation. We hope you will give us another opportunity after it is complete.

6/10 (普通)

Althea

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
気になった点 : 設備とサービス、施設のコンディションと設備
They are still in process of huge renovation so dusty and disorderly. They should have given guests a big discount.. The rooms were clean. Breakfast soso. I also have a beef to pick with hotels that set their thermostats at 66 degrees even during unoccupied hours.
2024 年 2 月に 1 泊滞在
HPTempeGMからの返信 (投稿日 : 2024 年 2 月 5 日)
Thank you for your review. We apologize that your experience was anything less than satisfying due to our renovation. We hope you will give us another opportunity when it is finished.