Hotel Tempe/Phoenix Airport InnSuites Hotel & Suites

Property class: 2.5

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Reviews

6.6 out of 10
At Hotel Tempe/Phoenix Airport InnSuites Hotel & Suites, you can look forward to a rooftop terrace, dry cleaning/laundry services, and a fireplace in the lobby. For some rest and relaxation, visit the hot tub. In addition to a gym and a 24-hour business center, guests can connect to free in-room WiFi.

Popular amenities

  • Pool
  • Hot tub
  • Pet friendly
  • Parking included
  • Free WiFi
  • Restaurant

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Executive Suite, 1 King Bed with Sofa bed

Room

Executive Suite, 1 King Bed with Sofa bed

  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free wired internet

View all photos for Executive Suite, 1 Bedroom

Room

Executive Suite, 1 Bedroom

  • 39 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed
  • Free wired internet

View all photos for Studio, 2 Queen Beds

Room

Studio, 2 Queen Beds

  • 23 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free wired internet

View all photos for Studio, 1 King Bed with Sofa bed

Room

Studio, 1 King Bed with Sofa bed

  • 23 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed
  • Free wired internet

View all photos for Single Room

Room

Single Room

  • 29 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free wired internet

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About the neighborhood

Located in South Tempe, a neighborhood in Tempe, Hotel Tempe/Phoenix Airport InnSuites Hotel & Suites is in a shopping district and near the airport. Chandler Fashion Center and Scottsdale Fashion Square are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Tempe Town Lake and Tempe Beach Park. Check out an event or a game at Mortgage Matchup Center, and consider making time for Phoenix Zoo, a top attraction not to be missed. Break out the clubs and hit the links with a golf course and golf lessons nearby, or seek out an adventure with mountain biking and hiking/biking trails. Visit our Tempe travel guide
Map
85283, AZ, Tempe, 1651 W Baseline Rd

What's nearby

  • A detailed model of a cityscape with prominent buildings, including a tall tower and a historic building with a clock tower.
    LEGOLAND® Discovery Center
    10 min walk - 0.9 km
  • An aquarium with various fish and coral exhibits.
    SEA LIFE Arizona Aquarium
    10 min walk - 0.9 km
  • Arizona Mills Mall
    3 min walk - 0.3 km
  • Oasis Water Park
    14 min walk - 1.2 km
  • Arizona Grand Golf Course
    17 min walk - 1.5 km

Getting around

  • College Ave - Apache Blvd Station
    7 min drive
  • Phoenix Sky Harbor Intl. Airport (PHX)
    10 min drive

Restaurants

  • In-N-Out Burger
    11 min walk
  • Circle K
    6 min walk
  • Rainforest Cafe
    10 min walk
  • McDonald's
    6 min walk
  • Taqueria Factory Fruitlandia
    7 min walk

About this property

Hotel Tempe/Phoenix Airport InnSuites Hotel & Suites

  • Hotel near Arizona State University
  • At Hotel Tempe/Phoenix Airport InnSuites Hotel & Suites, you can look forward to a rooftop terrace, dry cleaning/laundry services, and a fireplace in the lobby. For some rest and relaxation, visit the hot tub. Free in-room WiFi is available to all guests, along with a gym and a 24-hour business center.
  • You'll also enjoy the following perks during your stay:
    • An outdoor pool
    • Free self parking
    • Coffee/tea in the lobby, a porter/bellhop, and concierge services
    • Multilingual staff, a banquet hall, and luggage storage
  • Room features
  • All 160 rooms boast comforts such as free international calls and air conditioning, in addition to thoughtful touches like free WiFi and safes.
  • Extra conveniences in all rooms include:
    • Bathrooms with shower/tub combinations and free toiletries
    • Flat-screen TVs with premium channels
    • Mini fridges, microwaves, and coffee/tea makers

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Gym
  • Hot tub
  • Outdoor pool

Family friendly

  • In-room microwave
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 1,496 square feet of conference space
  • 24-hour business center
  • Meeting room

Outdoors

  • Barbecue grill
  • Picnic area
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • No elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 2 floors
  • 5 buildings
  • Banquet hall
  • Built in 1983
  • Designated smoking areas (fines apply)
  • Fireplace in lobby

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Microwave
  • Mini-fridge

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free international calls
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 20 per accommodation, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 20 lbs per pet)
Pets cannot be left unattended
Smoking rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
2 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 20.0 per night

Property payment types

  • American Express
  • Discover
  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 200 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 20 per accommodation, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 20.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Frequently asked questions

Does Hotel Tempe/Phoenix Airport InnSuites Hotel & Suites have a pool?

Yes, this property has an outdoor pool.

Is Hotel Tempe/Phoenix Airport InnSuites Hotel & Suites pet-friendly?

Yes, this property allows cats and dogs (limit 2 total) with a maximum weight of up to 20 lbs per pet. There's a fee of USD 20 per accommodation, per night. Service animals are exempt from fees.

How much is parking?

Self parking is free at this property.

What time is check-in at Hotel Tempe/Phoenix Airport InnSuites Hotel & Suites?

Check-in start time: 4:00 PM; Check-in end time: midnight. After-hours check-in is not available.

What time is check-out at Hotel Tempe/Phoenix Airport InnSuites Hotel & Suites?

Check-out is at 11:00 AM.

Where is Hotel Tempe/Phoenix Airport InnSuites Hotel & Suites located?

Located in South Tempe, this hotel is within a 15-minute walk of Arizona Mills Mall, LEGOLAND® Discovery Center, and Oasis Water Park. Arizona Grand Golf Course and Diablo Stadium are also within 3 mi (5 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel Tempe/Phoenix Airport InnSuites Hotel & Suites Reviews

6.6

6.8

Cleanliness

7.6

Location

7.2

Staff & service

6.4

Property conditions & facilities
Rating 10 - Excellent. 235 out of 1000 reviews
Rating 8 - Good. 275 out of 1000 reviews
Rating 6 - Okay. 184 out of 1000 reviews
Rating 4 - Poor. 132 out of 1000 reviews
Rating 2 - Terrible. 174 out of 1000 reviews

Reviews

Verified review

8/10 Good

Disliked: Staff & service
IT WAS GOOD LOCATIION BUT NO BREAKFAST WAS AVAILBLE FOR MY CHILDREN ICE MACHINE WAS NOT WORKING AND IT WAS 101 DEG ON THAT DAY WE WERE NOT ALLOWED TO CK IN TILL AFTER 4 PM WE HAD TO STAY IN THE LOBBY FOR AT LEAST 5 HOURS
Stayed 1 night in Jun 2020
Verified review

8/10 Good

Liked: Staff & service, room comfort

Pleasant Staff Great Location

Front Desk Staff ,Jeffery, was very helpful and pleasant. Location is great with a large park across the street. Price for Scottsdale was wonderful. However, the room itself: couch had stains and the shower wasn't operating properly. The stains were questionable so we turn the cushions upside down and it looked much better. The shower plumbing needs some work as more water seems to come out the bath spout than out the shower head.
Stayed 1 night in Nov 2020
Verified review

8/10 Good

Liked: Staff & service, room comfort
Disliked: Cleanliness

Decent stay

overall it was a good stay. Quiet and hotel staff practiced social distancing. Room was not clean but after spending $10 at dollar store for cleaning items and doing it myself it was a lot more comfortable. They did give me a discount for one night because the hot water wasn't working, which sucked. However the discount made up for it.
Stayed 6 nights in Nov 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Staff very friendly and I loved everything about my stay.
Stayed 4 nights in Dec 2020
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worst place Ive been too

This place looked so nice from the online pictures. Once I got there, the room was filthy and the service at the front desk was poor. The surrounding area was also not the best one to be in. I checked out immediately and went to another hotel and it was like day and night. I do NOT recommend this hotel AT ALL.
Stayed 3 nights in Dec 2020
Verified review

6/10 Okay

ASU Visit

The hotel is old and definitely needs remodeling. The conditions are run down and repairs are needed. It almost looks like a weekly stay for locals. I'm glad we only needed to stay overnight. Unfortunately won't stay again until it's has been remodeled. The location was excellent and very convenient to stores, food places and even the ASU stadium. Customer service from employees...i.e. front desk, housekeeping and management was great (reason I gave it 3 stars and not 2 stars) LOOKS LIKE A NAME CHANGED MAYBE DUE TO NEW MANAGEMENT OR OWNERS SO HOPEFULLY REMODELING SOON!!
Stayed 1 night in Dec 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great price and great cleaning service.
Stayed 7 nights in Nov 2020
Verified review

4/10 Poor

Disliked: Property conditions & facilities, room comfort

Run Down with a Super Spreader Event in Full Swing

When I arrived, my suite had been given away. The clerk was only authorized to offer me $4/night off for the difference between a suite and a room. When I berated the booking service, she felt threatened and we had pointed words (no name calling, no banging on counters or plexiglass partition, yet she felt threatened), even though I pointed out my ire was not at her. (Mutual apologies exchanged next morn). Eventually,I was checked in and told that I would not be charged until the manager dealt with the situation in the morning (I was later given a more significant reduction in my rate). However, I was told if I had paid for the room in advance — even though Hotels.com offers me the option not to do so — the suite would have been saved. So much for being a Gold member NINE YEARS IN A ROW. The motel itself is VERY run down. The cement steps are chipped, the stones and all the walkways are stained or have chipped paint, and they are dirty. Between the parking lot and my room, I saw a few overflowing trash cans. Okay, it was night on Friday. My room was near the pool, and the full-on pool party! (repeated the next night). People barbecuing, pool and hot tub filled with people, music blasting. There were 50+ people (no exaggeration, have a pic), NO MASKS! NO SOCIAL DISTANCING! (Was this legal? Definitely NOT safe.) The room, itself, though in need of a paint job and with scratched furniture, was very clean. I am very sure that I was not in danger of covid there.
Stayed 4 nights in Nov 2020
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room met my needs. It was a bit small but was serviceable. The hotel was close to everything we needed. Staff was helpful and nice.
Stayed 2 nights in Dec 2020
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds had dirty soiled linens with body fluids. Had towels, no face cloths. It's a health hazard. The property isn't well lit. No security. No elevators. Ice machines are placed in areas that are dark isolated. I had no room service during my 3 night stay. Very disappointing!
Stayed 3 nights in Dec 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I can’t say enough good things about this hotel! I love it there! The staff were super nice, they make you feel comfortable. The rooms are clean, and comfortable. The WiFi is wonderful and fast.
Stayed 14 nights in Nov 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is amazing! We are in the process of getting our own home and this hotel has been the best! They have clean rooms, free breakfast, heated pool, a social hour where you get two free drinks every night! The staff are super friendly. Not to mention it’s pet friendly!!
Stayed 7 nights in Nov 2020
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
It is a great location. Not sure if service was so bad due to Covid the holiday. You had to request linens and cleaning daily, but didn’t get clean towels daily
Stayed 5 nights in Nov 2020
Verified review

6/10 Okay

Disliked: Cleanliness, staff & service, property conditions & facilities

Ant infestation

My stay was honestly a nightmare the first day I arrived on the property my kitchen already had ants that were crawling on the counter. So I cleaned it up thinking that it would go away. It ended up turning into an infestation of ants all over my kitchen. Had to throw food away due to this. Also wasn't able to leave anything on the counters for more than 10 minutes without ants appearing everywhere I notified the office about the condition and they told me that maintenance would spray. I was there for 5 days and it was never taken care of and just got worse. It was to the point where I had to check out of the room because I was dissatisfied with the hotel. The room size is great but unfortunately they have an ant problem.
Stayed 2 nights in Nov 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A Great Place to stay!

One of the best I have stayed at in area. It's wonferful!
Stayed 1 night in Nov 2020
Verified review

2/10 Terrible

Disliked: Cleanliness, amenities, property conditions & facilities
I travel a lot for leisure and business and I must say this hotel is the worst I have ever stayed at. The hotel is truly disgusting and looks nothing like the pictures advertised. The area surrounding the hotel is filthy. We saw opened trash bags and litter everywhere including the stairwell and hallways leading to the rooms. We saw a drug transaction in the parking lot and the place looks very sketchy. Our room smelled and everything looked so old and outdated. The chairs were so worn out and disgusting no one sat on them. We saw roaches and in our room and there was no hot water. Maintenance came and fixed it after we called. I get creeped out and itchy when I think of our experienced. Needless to say we spent one night there as it was the holidays ans we couldn't find a room anywhere else. Thankfully we were able to spend the rest of our time in Phoenix staying with family. Awful awful hotel. It needs to be shut down!
Stayed 4 nights in Nov 2020
Verified review

2/10 Terrible

Disliked: Staff & service
The staff was extremely rude. They have drug dealers that stay there on the bottom floor running from their room to the strip joint. Requested a room on 1st floor due to disability, was denied saying that they were all full. was told. "If this is not what you want to hear, you can stay somewhere else." I was not the only elderly person as my neighbor who used a walker was also put on the 2nd floor.
Stayed 2 nights in Nov 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Luxurious for it's price

For it's price this is a great place to stay. I stayed 4 weeks, as I kept extending my stay since I enjoyed it so much. Management and staff are exceptional. Many little extras. High quality linens and towels. Very spacious. It's a bit older and the furnishings are a bit old, but fine for the price. Great location. Highly recommended.
Stayed 8 nights in Nov 2020
Verified review

4/10 Poor

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
bugs in some of the rooms on kitchen counters and stove
Stayed 4 nights in Nov 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great choice

Needed a place to stay in Phoenix for school stuff for a couple weeks and this did the job. Felt comfortable being by myself here and overall the area was pretty quiet. I will definitely stay here again!
Stayed 12 nights in Nov 2020
Verified review

4/10 Poor

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The billing system is horrible!!! I want to pay for my stay and be done!! They had my credit card tied up the whole week and a half I stayed there!! Plus The deposit was pretty high!!
Stayed 10 nights in Nov 2020
Verified review

6/10 Okay

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Poor customer service

Room was nice clean the guy at the front desk was very rude not helpful at all
Stayed 1 night in Nov 2020
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

NEVER AGAIN

Needless to say this was a very short stay. I was just looking for a place to stay overnight and found this cheap place to stay. This place looks nothing like the pictures. I was in a queen suite. I wiped down things With Lysol that I would to touch. The hotel was dirty. The pillows on the bed was half size, the towels were rough, the room had a old smell to it
Stayed 1 night in Nov 2020
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great love the space. Just the $200.00 deposit was shocking. Wasn’t an expected fee. So just be prepared to dish that out.
Stayed 2 nights in Nov 2020
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our sofa bed had mouse droppings on beds ...
Stayed 1 night in Nov 2020