Dear John,We apologize for inconvenience during your recent stay booked through Expedia. While we understand your early departure due to work concluding sooner than expected (as per your conversation, you mentioned that your job was done in 2 days, and you stayed an additional night because you didn't get the flight for an earlier date). We are still wondering that, why you did not mention to us while you checked out with us. We always advice our guest to bring any of your issues to the front desk, instead of going online, which will help both of us. Since this is a major intersection, our place is always patrolled and is very secured to stay here. As per our policy you checked out late, and we have to charge an additional day. We gave you a very nice room, it seems you are aggravated with something else, and you are showing it on us.  We appreciate your time.

Dear Patricia,Sorry for the inconvenience you had while staying with us. If you can please give us your registered name, date of stay and the difficulty you had while staying, will help us resolving the issues. Please bring any issues you have to the front desk at the time of your stay instead.

Dear Enrique,Thank you for sparing your valuable time for the positive feedback.Thanks.

Dear Kim,We apologize for any inconveniences you had during your stay. You had not brought your concerns to our attention during your stay. If you had, our front desk staff would have been more than happy to accommodate. We do have access to free Wi-Fi for all guests. We are in the middle of renovations, so please bear with us. The "garbage pile" you saw was likely materials in use for said renovations. The 20 pet fee per pet per night is necessary to allow us to accommodate all of our guests, as well as your companions. We hope you understand and we appreciate your feedback.

Dear Holly,We apologize for the experience you had staying with us. Unfortunately, letting us know you had a problem with the room with an online review does not help either of us. If you had a problem with the room you could have let the front desk staff know and we could have given you a different room. Thank you,Management

Dear Mr. Tom,We apologize for your inconvenience. We always recommend bringing the problem to the FRONT DESK, office. So we can change the room / address the problem right there. The room without a door is being renovated as we await supplies. Thank you.

Dear Joseph,Sorry for the inconvenience you had while not staying with us. The guest checked in the evening and complained about it in the middle of the night. We are in the middle of farm land and we do have a sliding glass door, which has all possibilities of bug flying in. If guest mistake it for a bedbug, we cannot be responsible for that.Second thing, guests need to understand, Bedbugs are not grown by the hoteliers as pets, it comes with the guests. Now you have to understand where it comes from. Thanks for your suggestions.

Dear Kelsey,Sorry for the inconvenience you had while staying with us.Not sure what went wrong, please let us know if you have anything particular, so we could go ahead working on fixing it. We never heard any complaints from you.Thanks for your business.

Dear Michelle, Sorry for the inconvenience you had while staying with us.you stayed with us for 2 nights. While you checked in we always mention that, if you pay your security deposit on a debit/credit card it takes 5 to 7 business days to get credited on your account. You checked out on the 6th, which was a Sunday, which was weekend, we clearly mention it takes 5 to 7 business days, still you say that we have not received it. Please try to understand, it is not on our side, it is the bank who does it. you never complained about any issues while you were here, we do not understand how you are putting a bad review is going to help. Please bring your issues to front desk, so they can help you in a better way. Also try to understand what the businesses are going through due to short of employees. Sometimes, if you get delayed in traffic who w. Hope you understand.

Thank you for your feedback, we greatly appreciate it and will take it into consideration as we continueto improving and update our facilities. We hope that you will choose to stay with us again in the future and we thank you for your business.

Dear Serge,Sorry for the inconvenience you had while stay with us. It's not damp, it was because of the hot temperature and room being closed you felt like that. The tile problem will be resolved on Monday, as soon as our maintenance person arrives. Hope you understand.

Dear Kobe,Sorry for inconvenience. Please specify your issues, so we can address it in a proper manner. Thanks

Dear Trisha,Sorry for the inconvenience you had while staying with us.Please send us the registered name and date of stay, so we can look into your issues. None of our employees' smokes, if any guest does that we try to spray that in our hallway. Certain times it beyond our control. You mentioned soo much about the room, but never mentioned about seeing roaches, still you call it a roach motels. Thanks for your feedback. Have a great day.

Dear Christopher,Sorry for your inconvenience. Bed bugs travel with the people. We always try to take care of the problem right away in a professional manner. Front desk offered you a different room, despite the fact that we had several reservations pending. Your refund was also promptly summited without any delay.

Dear Adam, Sorry for the way you felt about our property and especially our front desk. Most people notice that we are going through a major renovation and our new office is also on our project. There was not a single complaint from you while you were here. You are the first person complaining about the office. Again, we are going through a major renovation, so pardon our mess.Hope you understand.

Hi Brittany,Sorry for the way you felt about our room. You stayed with us for 2 nights, with no complaints. If you would have something to front desk, things would have been different. We always advice guest to bring up issues while you are staying. The rooms has been rented more than 1000 times and every time it has been cleaned properly. Please do not forget we have very few rooms that are smoking as well as pet friendly. That room is being rented everyday with no complaints, not sure what went wrong for you. Still we will forward this to our house keeping crew. Thanks for your time.

Dear Elias,Sorry for the inconvenience you felt. There is a pet fee which is mentioned in the booking website, you did not want to pay that, we also try to reduce it, but you still weren't happy about it. we just charged you one night fee, as per our cancellation policy. We also try to waive you the early check in fee, still you cancelled the reservation, you also agreed to pay the cancellation charges. So, the fees were not unexpected. Still do not understand how the staff was rude to you!!!Hope you understand!

Dear Matthew,Sorry for the inconvenience you had while staying with us.Not sure what went wrong, but as you see we are renovating our place, will definitely look better when the work is done. So please don't go by the looks. Hope you understand.

Dear Gary,Sorry for the way, you felt about our place.We are going thru a major renovation, that cannot happen without dirt. Once we are done with it, you will see the difference. Please bear with us.

Dear Brandon,Sorry for the inconvenience you had. It seems you are having some misunderstanding, cause none of our employees chased you down or try to extort money. Surprisingly, you are not even able to differentiate between renovation and fire or bomb explosion. Not sure what you are trying to say, but whatever you said never happened. Also, you never mentioned any of your issues to the front desk. FYI, next time, please bring your issues to the front. We appreciate your business.

Dear Brandon,Sorry for the inconvenience you had. It seems you are having some misunderstanding, cause none of our employees chased you down or try to extort money. Surprisingly, you are not even able to differentiate between renovation and fire or bomb explosion. Not sure what you are trying to say, but whatever you said never happened. Also, you never mentioned any of your issues to the front desk.FYI, next time, please bring your issues to the front.We aopreciate your business

Dear Guest,Sorry for the inconvenience you had. Please send us your registered name and the date of stay, so we can look into it. Sending reviews with no name is not helping either of us. Hope you understand!