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Reviews of Mercure Perth

4 out of 5
Mercure Perth
10 Irwin Street, Perth, WA

Reviews

7.8

Good

Rating 10 - Excellent. 286 out of 1004 reviews" "
Rating 8 - Good. 426 out of 1004 reviews" "
Rating 6 - Okay. 192 out of 1004 reviews" "
Rating 4 - Poor. 75 out of 1004 reviews" "
Rating 2 - Terrible. 25 out of 1004 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

4/10 Poor

John

Traveled with group
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The safe never worked and the shower was the most dangerous of any place i have ever stayed. Not rubber mats or handle bars in any of the showers. Very dangerous!!
Stayed 2 nights in May 2024

8/10 Good

samrat

Business traveler
Liked: Cleanliness, staff & service, amenities
Nice place, needs a little renovation
Stayed 7 nights in May 2024

4/10 Poor

Kan

Disliked: Property conditions & facilities
Breakfast is awful. Facilities old.
Stayed 2 nights in May 2024

8/10 Good

Marilyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were very happy with the food and staff
Stayed 6 nights in May 2024

10/10 Excellent

John

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

JANET, DOREEN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

Margaret

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good comfortable stay. Close city.
Stayed 1 night in Apr 2024

6/10 Okay

King

Liked: Cleanliness, staff & service
Parking is too expensive
Stayed 8 nights in Apr 2024

8/10 Good

JANET, DOREEN

Liked: Cleanliness, staff & service, property conditions & facilities
I chose the hotel based on location, facilities and price, only disappointed by the location of the pool, very isolated by access.
Stayed 2 nights in Apr 2024

10/10 Excellent

Huldeni R

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Table cleanliness at the breakfast table could improve. It would also be nice if both elevators could be working instead of one.
Stayed 8 nights in Mar 2024

2/10 Terrible

Michelle

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Most uncomfortable bed I’ve ever been in. Felt like a 5 yr old as there was a plastic sheet under the blankets. Not that there was a view, but the windows were filthy. All doors were chipped. One lift working and only came to our floor after going to all other floors first. Breakfast was poor. Have stayed here before and never had this
Stayed 1 night in Mar 2024

4/10 Poor

stacee

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Steven, Hull

Stayed 6 nights in Feb 2024

6/10 Okay

Brian

Liked: Cleanliness, staff & service
Served our purpose but bathroom shower needed attending to as it proved difficult to set as a shower dropping back to bath in the initial use each time. Buffet meal was good but lacked option for a continental breakfast.
Stayed 5 nights in Feb 2024

6/10 Okay

Jacob

Traveled with group
Disliked: Cleanliness, property conditions & facilities
Floor had stains every where. Stains on bed sheets. Bathroom smelled of cigarette smoke and there was no hot water. Very disappointing stay
Stayed 3 nights in Feb 2024

8/10 Good

Peter

The top floor smelled a lot like fresh cigarette smoke at different times through out the stay, assumption non smoking floors would have working alarms for this? Also no mention of pool location or amenities at check in.
Stayed 1 night in Feb 2024

10/10 Excellent

Brynn

Stayed 1 night in Feb 2024

10/10 Excellent

kristy

Enjoyable stay
Stayed 2 nights in Feb 2024

8/10 Good

Kunal

Business traveler
Liked: Cleanliness, amenities
Disliked: Staff & service
The housekeeping and front desk staff was excellent. The restaurant staff, especially at breakfast hour need to improve a lot. Very rude and unhappy doing their job.
Stayed 14 nights in Feb 2024

6/10 Okay

Neville

Business traveler
Disliked: Property conditions & facilities
Staff at front desk were helpful. Room is very old and needs refurbishment. Breakfast was terrible.
Stayed 2 nights in Feb 2024

6/10 Okay

Katherine

Traveled with family
Only one lift in use so had to wait extended periods to use it. All staff were lovely but hard to understand as seemed English was their second language
Stayed 1 night in Feb 2024

2/10 Terrible

Litsa

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was dirty, unhygienic and moldy. The pictures do not at all reflect the hotel. Guest checked out early and moved to a new hotel. Do not recommend this hotel to anyone.
Stayed 4 nights in Feb 2024

10/10 Excellent

Bianca van

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel. Close to the CBD and courts. Staff were polite. Issues with lift during my stay, but staff working diligently to fix, and minimise interruptions
Stayed 2 nights in Feb 2024

10/10 Excellent

Jen

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reception team was wonderful, especially the evening assistant manager. Property probably needs to be refurbished to liven up the image but otherwise an extremely wonderful stay.
Stayed 2 nights in Feb 2024

8/10 Good

Steven

Traveled with family
Liked: Cleanliness, staff & service
Soft bed. Most staff fabulous... breakfast chef had attitude problem
Stayed 2 nights in Jan 2024

10/10 Excellent

Eseta

Stayed 2 nights in Jan 2024

6/10 Okay

Geoff, Ocean Grove

Traveled with partner
Liked: Amenities
Rooms are very tired and need renovating However after making a request we were given a room that met our standards Thanks to the manager for her understanding and assistance
Stayed 4 nights in Jan 2024

10/10 Excellent

gurvinder

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet place .beautiful swimming pool on the terrace
Stayed 1 night in Jan 2024

10/10 Excellent

julia

Traveled with family
Liked: Cleanliness, staff & service, amenities
One of the lifts was not working.with it being the sky show the night I was staying was not good
Stayed 1 night in Jan 2024

8/10 Good

Sebil

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024

4/10 Poor

Cristy

Traveled with family and small children
Disliked: Property conditions & facilities
Air conditioning was not working for 2 of the 5 nights stay, which really affected our visit, as we had outside temps of 40° plus, we were just as hot in the room. We had 2 adults 2 kids but every time the room was cleaned they only provided 2 towels (sometimes 3), only twice did we get a bath mat, the kettle was burnt black and smelt like urine! The iron was left upside down hanging in the cupboard which leaked all over the carpet in the cupboard, and unfortunately the cleaner had incredibly bad BO so much so that the whole hallway smelt, and so did the room after she’d been inside. It’s a shame because the price and location were fantastic. And the room itself was clean and tidy.
Stayed 5 nights in Jan 2024

8/10 Good

Amanda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

4/10 Poor

Katarina Rosie

Disliked: Cleanliness, amenities, property conditions & facilities
House cleaners, helped themselves into my room. Did not like that they just walked in. The room had holes in the walls. The pool was down for maintenance. The pool is not long enough to do laps if you like to do exercise. The pool is also small. It doesn’t take many people before it feels crowded. 5 maximum in the pool might feel comfortable. The front desk people were nice, helpful and friendly. The restaurant service is good too
Stayed 7 nights in Dec 2023

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Jan 2024

10/10 Excellent

Sean

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had everything we needed and was in walking distance to shops, jetty and many other things
Stayed 2 nights in Jan 2024

4/10 Poor

Nicole

Disliked: Staff & service, property conditions & facilities
Old facilities, shower temperature hard to manage, bathroom door and shower door got stuck together. No towels at the pool The pool was hard to find and get up to. Very poor that we needed to pay for parking when we were staying less than 24hrs
Stayed 1 night in Jan 2024

6/10 Okay

Tyson

Disliked: Staff & service, property conditions & facilities
Stayed 8 nights in Dec 2023

10/10 Excellent

Aaron Chen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice centrally located hotel in the centre of Perth City, with access to very good amenities such as gym and pool. Excellent room service too !
Stayed 10 nights in Dec 2023

4/10 Poor

Rumbidzai

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The hotel room was not clean when we checked in . The toilet was dirty and dark yellow wee stains were around the toilet floor and I had to clean it. Also, the curtains were dirty, and the carpets had horrible stains . Lastly , the fan in the bathroom didn’t work the room would steam up .
Stayed 5 nights in Dec 2023

8/10 Good

Theodorah

Liked: Property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

Amanda

Traveled with partner
Liked: Cleanliness, staff & service
Great, efficient, friendly service. Clean room. The hotel is well run but needs renovating- particularly the antiquated bathroom.
Stayed 1 night in Dec 2023

4/10 Poor

Bruno

Disliked: Staff & service, property conditions & facilities, room comfort
Air conditioning running all day, pool in maintenance
Stayed 2 nights in Dec 2023

6/10 Okay

Dale

Stayed 3 nights in Dec 2023

10/10 Excellent

Sutini

Stayed 1 night in Dec 2023

2/10 Terrible

Paula

Stayed 4 nights in Sep 2023

8/10 Good

Sandra

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The pool was lively
Stayed 2 nights in Dec 2023

8/10 Good

Sam

Traveled with family
Liked: Staff & service, room comfort
Stayed 2 nights in Dec 2023

8/10 Good

Matt

Liked: Cleanliness, staff & service
Stayed 4 nights in Nov 2023

10/10 Excellent

Julie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Friendly staff. Very clean room. Would definitely stay here again
Stayed 2 nights in Dec 2023

10/10 Excellent

Matt

Traveled with family
Liked: Cleanliness, staff & service
The venue is showing its age. We booked for three people and there was only two of everything supplied ie Towels, Cups for Tea and Coffee
Stayed 1 night in Nov 2023