Deluxe Pool Access | 屋外プール | 屋外プール、サンラウンジャー

クレストリゾート&プールヴィラの口コミ

5 out of 5
クレストリゾート&プールヴィラ
95, Muen Ngern Road, Tri Trang, Patong Beach, Patong, Phuket

口コミ

8.2

とても良い

評価 10 - 283 件の口コミ中 139 件が非常に良い" "
評価 8 - 283 件の口コミ中 72 件が良い" "
評価 6 - 283 件の口コミ中 32 件が普通" "
評価 4 - 283 件の口コミ中 19 件が不満" "
評価 2 - 283 件の口コミ中 21 件が非常に不満" "

8.2/10

清潔度

8.2/10

スタッフとサービス

8.6/10

設備とサービス

8.2/10

施設のコンディションと設備

8.4/10

環境への配慮

口コミ

10/10 (非常に良い)

Masahiro

2023 年 12 月に 3 泊滞在
Edsonからの返信 (投稿日 : 2024 年 1 月 23 日)
Dear Masahiro,Thank you for choosing Crest Resort & Pool Villas for your recent stay. We are thrilled to hear that you had a positive experience with us! Our team takes pride in providing exceptional service and ensuring that our guests have a memorable stay. We appreciate your kind words and will continue to strive for excellence. We look forward to welcoming you back soon.Warmest Regards,Edson II VillanuevaResort Manager

10/10 (非常に良い)

WATARU

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
清潔で静か、ルーフトップレストランでの夕食は最高な気分を味わうことが出来ます
2023 年 6 月に 4 泊滞在
Kenny Teo General Managerからの返信 (投稿日 : 2023 年 6 月 30 日)
Dear Khun Wataru,Your comments and feedback regarding your recent stay at the Crest Resort & Pool Villas is appreciated.It is always a pleasure to receive positive feedback. I will share your comments with our team, and I am certain that this feedback will serve as an encouragement to all staff as we strive to continuously improve the quality of our services.Thank you once again for sharing your experiences and we hope your next visit will be as pleasant as the previous one.With kind regards.Kenny TeoGeneral Manager

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2020 年 2 月に 1 泊滞在
KOB, Wichai P.からの返信 (投稿日 : 2020 年 3 月 10 日)
Dear Valued Guest, Greeting from Crest Resort & Pool Villas! Firstly, We would like to thank you for choosing to stay with us in Crest Resort & Pool Villas. We hope to welcome you again in our resort for your next holiday and please feel free to reach us if you would need any assistance. Best Regards, KOB, Wichai Crest Resort & Pool Villas Management Team.

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2020 年 2 月に 2 泊滞在
KOB, Wichaiからの返信 (投稿日 : 2020 年 2 月 25 日)
Dear Valued Guest, Greetings from Crest Resort & Pool Villas! We apologize for the delayed response. Thank you for taking the time to rank us. Our team will be glad to welcome you again in Crest Resort & Pool Villas in the near future so we could show you the changes that we have done. Best Regards, KOB, Wichai Crest Resort & Pool Villas Management Team.

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
大満足
通常のチェックインより3時間も早く到着してしまいましたが、アーリーチェックインしてくれました。 スタッフが常に笑顔でした。 プール付きのお部屋での、フローティングブレイクファーストも最高の経験ができました。 気になる点がエアコンの調整ができたりできなかったりしました。 あとシャワールームの水はけが悪かったです。
2020 年 2 月に 3 泊滞在
KOB, Wichaiからの返信 (投稿日 : 2020 年 2 月 12 日)
Dear Valued Guest, Greetings from Crest Resort & Pool Villas! Thank you very much for taking the time and writing about your stay with Crest Resort & Pool Villas. We apologize for the delayed response. We are so happy to know you had a great stay. We will use all of the positive and improvement points to continuously enhance our service standards. Thank you again for your kind words and I hope it won't be too long before we can welcome you back. Best Regards, Crest Resort & Pool Villas Management Team

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2019 年 12 月に 1 泊滞在
Michael Palero Salalimaからの返信 (投稿日 : 2019 年 12 月 18 日)
Dear Valued Guest, Thank you for taking the time to rate your stay online. We all look forward to have the chance of welcoming you back in Crest Resort & Pool Villas! Kind regards, Michael Palero Salalima Resort Manager

6/10 (普通)

宿泊されたお客様

2019 年 11 月に 2 泊滞在
Michael Palero Salalimaからの返信 (投稿日 : 2019 年 12 月 5 日)
Dear Valued Guest, Thank you for choosing to stay with us. We assure that we treat all our guest feedback with the utmost importance, we are concerned about the rating on your current visit. It would be very much appreciated if we can have the opportunity to connect with you personally and kindly request you to contact us directly. Sincerely yours, Michael Palero Salalima

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2019 年 11 月に 1 泊滞在
Michael Palero Salalimaからの返信 (投稿日 : 2019 年 11 月 24 日)
Dear Valued Guest, Thank you for taking the time to rate us online. It is with pleasure that we know you had a great stay. We all look forward to welcoming you back soon. Kind regards, Michael Palero Salalima Resort Manager

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2019 年 9 月に 4 泊滞在
Michael Salalimaからの返信 (投稿日 : 2019 年 10 月 30 日)
Dear Valued Guest, Thank you for taking the time to rate us online. We all look forward to welcoming you again in Crest Resort & Pool Villas! Kind regards, Michael Palero Salalima Resort Manager

10/10 (非常に良い)

宿泊されたお客様

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
施設からスタッフさんまでいままで泊まったホテルで一番良かった
2019 年 9 月に 2 泊滞在
Michaelからの返信 (投稿日 : 2019 年 9 月 17 日)
Dear Valued Guest, Thank you for the time sharing your feedback online. It is our hope that we could all welcome you back again in Crest Resort & Pool Villas Phuket. Please feel free to reach us as we will be glad to assist. Kind regards, Michael Salalima Resort Manager

8/10 (良い)

宿泊されたお客様

グループ旅行
サービスも良く、ジムや遊技場などの設備も充実していた
2019 年 8 月に 3 泊滞在
Michaelからの返信 (投稿日 : 2019 年 8 月 31 日)
Dear Valued Guest, Thank you for choosing to stay with us. We appreciate your time writing a feedback about your experience. We all look forward to welcome you again in Phuket. Kind regards, Michael

6/10 (普通)

宿泊されたお客様

家族旅行
選んだ部屋自体は広くて景色も良くプールも広くよかったです。全体的に広い施設ではないので部屋でまったりするにはいいと思います。ただ、5つ星のレベルではないかなというのが本音です。エクスペディア等に載っている写真は少し編集がかかっているようで実際プール側のドアは開けられず、カルキ汚れがとても目立っていました。洗面周りも5つ星レベルではもうすこし綺麗なので、そこも気になりました。朝食ビュッフェも規模が小さくフルーツの種類も少なかったです。早朝に近くの部屋で爆音で音楽を流し騒いでる外人がいて、とても迷惑でした。ホテル側からチェックインの時に注意を呼びかけたほうがいいと思います。パトンまでシャトルバスがあったのは便利でした。
2019 年 7 月に 2 泊滞在
Michael Salalimaからの返信 (投稿日 : 2019 年 7 月 11 日)
Dear Valued Guest, Thank your for sharing your feedback. We apologize for the issues you have raised during your stay with us, we assure that all points mentioned will be reviewed for improvement. Sincerely yours, Michael Palero Salalima Resort Manager

10/10 (非常に良い)

宿泊されたお客様

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
朝食も美味しくスタッフの対応も気配りも申し分ありませんでした。スタッフのゼラ有難うございました。パトンビーチから車で5分で、静かな二つのビーチを望める絶景の眺望も気に入りました。ホテルのバスがもう少し多ければ、100点のホテルです。
2019 年 5 月に 4 泊滞在
Michael Salalimaからの返信 (投稿日 : 2019 年 6 月 25 日)
Dear Valued Guest, Our team is happy to know you enjoyed your vacation Your kind words for our team members will surely be shared. Thank you once again for sharing your experience online. Please feel free to reach us as we will be more than happy to assist on arranging your next visit. Kind regards, Michael Palero Salalima Resort Manager

8/10 (良い)

宿泊されたお客様

グループ旅行
良かった点 : 清潔度、スタッフとサービス
今回初めて宿泊させて頂きました。 ホテルスタッフ、設備、清掃など良かったです! スタッフの方々は終始丁寧な接客で、また温かみのあるものでした! また、宿泊する前にメールでの問い合わせにも真摯に答えてくださり好印象でした! 少し残念なのが売店などホテル内にお土産を買う場所がなかったことです。 次回もまた宿泊したいと思います‼︎
2019 年 4 月に 3 泊滞在
Michael Salalimaからの返信 (投稿日 : 2019 年 6 月 25 日)
Dear Valued Guest, Our team is happy to know you enjoyed your vacation Thank you once again for sharing your experience online. Please feel free to reach us as we will be more than happy to assist on arranging your next visit. Kind regards, Michael Palero Salalima Resort Manager

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2019 年 3 月に 1 泊滞在
Michael Salalimaからの返信 (投稿日 : 2019 年 4 月 3 日)
Thank you for taking the time to rate us online. We all look forward to welcome you again in Crest Resort & Pool Villas Phuket.

6/10 (普通)

olive

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
隣の部屋からプール伝いに侵入できる状態なのにベランダの鍵が壊れてかからず修理してもらうまで部屋を出られなかった。シングル2台で予約していたのに、ダブルになっていた。プールに面したドアは壊れて開かなかった。枕カバーは洗ってはありそうだが、黒い跡がついていた。タクシーをフロントで頼むと相場より2割増だったが他に手段がなかった。飲料水のボトルが6本あったりウエルカムフルーツなどはよく、フローティングブレイクファストはとても良かった。お値段の割には広くて豪華なお部屋だった。
2019 年 3 月に 1 泊滞在
Michael Salalimaからの返信 (投稿日 : 2019 年 4 月 3 日)
Dear Valued Guest, We appreciate your time writing about your stay Please feel free to reach us as we will be more than happy to assist on arranging your next visit. Kind regards, Michael Salalima Resort Manager

8/10 (良い)

mac、JAPAN

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
気になった点 : スタッフとサービス
パトンから離れているので、静かでゆったり過ごせる
2018 年 7 月に 3 泊滞在
Michael Salalimaからの返信 (投稿日 : 2018 年 8 月 2 日)
Dear Valued Guest, Thank you for taking the time to write your feedback Our team really appreciate knowing you enjoyed it here We all hope to welcome you back soon and please feel free to reach us as we will be more than happy to assist on arranging your next visit. Kind regards, Michael Salalima Resort Manager

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
パトン郊外の丘の上にあるホテルです。 ホテル全体はは綺麗でお部屋の雰囲気も良かったです。 たまたまかもしれませんが、うるさいお客がちょっと多い気がしました。部屋開けっぱなしでギター弾いて歌ったり、廊下でドンドン音を立てたり・・・。どちらかというと若者向きな趣のホテルなので、騒ぎたい人も集まるのかもしれません。 水平線に沈む夕陽を期待してオーシャンフロントビューの部屋にしました。確かに海は見えたのですが、ちょうど太陽が沈むところに山があって見えず、残念でした。 6月末に宿泊したのですが、日の沈む箇所は移動するので、おそらく季節によっては部屋から水平線に沈む夕陽も望めるかもしれません。 ホテルのプールはインフィニティプールで、夜もライトアップされ、綺麗です。プールはプールフロントの部屋からもつながっているので、プールフロントの部屋からは直接プールに入れますが、逆に泳ぎ回って他の人の部屋の真ん前に出てしまい、部屋の中の人と目があって気まずい思いをすることもあるので注意。 眺めの良い部屋を予約し、一日中ホテルでのんびり過ごすには最適なホテルです。海は遠いですが、海を眺めながらプールに入ってのんびり過ごすことができます。 パトン〜ホテル間のシャトルバスの便が非常に少ないのが不便で残念でした。 はっきり覚えてませんが、パトン行きのバスが一日4本、パトンからホテルまでも一日4本くらいしかないですし、パトンからの最終バスも22:30で終了です。なので"シャトル"と呼ぶにはあまりにも便が少ないかなと。 パトン中心部(ジャンセイロン辺り)からホテルまでの距離は4kmありますし、ホテルまではずっと坂を上るので、歩きだときついと思います。(山道なので交通量も少なく夜は暗くなります) ホテルの説明には『パトンビーチから1.7km』とありますが、あくまでもパトンビーチの端っこからの最短距離です。しかも、グーグルマップのルートで表示される最短の1.7kmのルートは他のホテルの敷地内で途中にゲートがあったりして入りにくい雰囲気です。(歩きなら利用できるかもしれません。) 実際に車で利用するルートは、パトンビーチの端からでも2.3kmの距離があります。 パトンの繁華街まで歩いて20分くらいで行けるのかなと勝手に思ってましたが、実際は無理でした。 パトン中心部からホテルまでは、トゥクトゥク利用でも片道300〜400バーツかかります。(パトンは観光地なので、相場らしいです。) ホテルの下からフロントまでが非常に急激な坂になっているので、(一度歩いて登りましたが、途中で息切れしました!)トゥクトゥクはホテルの下までなら300バーツ。坂を登ってフロントまで行くなら400バーツと言われました。(トゥクトゥクは軽自動車であることが多いので、急坂を登るのは大変らしいです。) シャトルバスがせめて1時間に一本隔でも出ていればかなり使い勝手が良くなると思うので、そこだけ残念です。
2018 年 6 月に 2 泊滞在
Michael Salalimaからの返信 (投稿日 : 2018 年 8 月 2 日)
Dear Valued Guest, Thank you for sharing about your experience We truly appreciate your feedbacks We all hope to welcome you back soon and please feel free to reach us as we will be more than happy to assist on arranging your next visit. Kind regards, Michael Salalima Resort Manager

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
居心地のいいホテル
静かで開放感があって、スタッフの方もとても親切でとても居心地よかったです。
Michael Salalimaからの返信 (投稿日 : 2018 年 5 月 2 日)
Dear Valued Guest, Thank you for taking time to write a great feedback about your recent stay. Our team really appreciate knowing you had a great holiday. We all hope to welcome you back soon and please feel free to reach us as we will be more than happy to assist on arranging your next stay. Kind regards, Michael Salalima Resort Manager

6/10 (普通)

よっちん。、横浜

良かった点 : 清潔度、スタッフとサービス
スタッフの対応は、good。
スタッフは、いい感じの方が多かった。部屋でくつろぐならヴィラが良い。プールも小さくホテル内での居場所がない感じ。パトンビーチまでは以外と遠い(シャトルバスで30分程かかる)。空港からもかなり遠い(60~90分程)。
2017 年 12 月に 5 泊滞在

10/10 (非常に良い)

ジャッキー

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
プーケットでの旅では移動手段の確保が非常に大切です。今回泊まったホテルでは、パトンビーチまでの無料の シャトルバスが出ており、非常に助かりました。

8/10 (良い)

HIDEKI

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2016年オープンの綺麗なホテル
日本人が少なくて静かなので、都会の喧騒から離れた環境でリゾート気分を満喫できる。プールは広くて清潔でとても良かった。

10/10 (非常に良い)

Joevany

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Love this beautiful resort.
2024 年 5 月に 3 泊滞在

8/10 (良い)

Tiffany

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The only complaint was the breakfast wasn’t hot. I Maybe this was due to buffet style. The coffee and juice was great.
2024 年 4 月に 7 泊滞在
Mr. Edson (Resort Manager)からの返信 (投稿日 : 2024 年 5 月 4 日)
Dear Tiffany,We were delighted that you enjoyed your stay with us and that you were particularly pleased by the hospitality and genuine service from our team. Your encouraging compliments are certainly appreciated and have been passed on to our team who were thrilled to learn about your experience and appreciative comments.Thank you once again for your valuable feedback. The team and I are very much looking forward to welcoming your return to Crest Resort & Pool Villas in the near future for another memorable experience.Warmest Regards,Edson II Villanueva Resort Manager

10/10 (非常に良い)

frank

2024 年 3 月に 4 泊滞在
Mr. Edson (Resort Manager)からの返信 (投稿日 : 2024 年 4 月 23 日)
Dear frank,Thank you for choosing Crest Resort & Pool Villas for your recent stay. We are thrilled to hear that you had a positive experience with us! Our team takes pride in providing exceptional service and ensuring that our guests have a memorable stay. We appreciate your kind words and will continue to strive for excellence. We look forward to welcoming you back soon.Warmest Regards,Edson II VillanuevaResort Manager

8/10 (良い)

Amanda

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Hotel was so nice and there’s a 7 eleven about two minutes away. Hotel staff were always quick when something was needed. The pool and bar closes early. If you order 20 minutes before they close the staff will have an attitude unfortunately- but that was the only bad thing about the hotel. Everything else was excellent
2024 年 3 月に 7 泊滞在
Mr. Edson (Resort Manager)からの返信 (投稿日 : 2024 年 3 月 30 日)
Dear Amanda, Greetings from the team once again and hope this finds you well. Many thanks for staying with us recently and for taking the time to share with us such an extensive review!We were delighted that you enjoyed your stay with us and that you were particularly pleased by the hospitality and genuine service from our team. Your encouraging compliments are certainly appreciated and have been passed on to our team who were thrilled to learn about your great experience and appreciative comments.We have taken note of your comments, and we are delighted to let you know that we have already started the process to get this adjusted for the comfort of all our guests. Do accept my apologies for any inconveniences that this caused during your recent stay.Thank you once again for your valuable feedback. The team and I are very much looking forward to welcoming your return to Crest Resort & Pool Villas in the near future for another memorable experience.Wishing you and the family all the best for the upcoming year!Warmest Regards,Edson II Villanueva Resort Manager

8/10 (良い)

Zain

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice quite place little further up the hill best of you have a Tranport or at least a Scotty . Love the place
2024 年 2 月に 5 泊滞在
Mr. Edson (Resort Manager)からの返信 (投稿日 : 2024 年 3 月 6 日)
Dear Zain,Thank you for choosing Crest Resort & Pool Villas for your recent stay. We are thrilled to hear that you had a positive experience with us! Our team takes pride in providing exceptional service and ensuring that our guests have a memorable stay. We appreciate your kind words and will continue to strive for excellence. We look forward to welcoming you back soon.Warmest Regards,Edson II VillanuevaResort Manager

10/10 (非常に良い)

oscar

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 3 泊滞在
Mr. Edson (Resort Manager)からの返信 (投稿日 : 2024 年 2 月 22 日)
Dear Oscar,Warm greetings from the team and hope that this finds you well! Many thanks for staying with us recently and for taking the time to share with us and fellow forum readers your recent experience.We were delighted that you enjoyed your stay with us and that you were particularly pleased by the hospitality and genuine service from our team. Your encouraging compliments are certainly appreciated and have been passed on to our team who were thrilled to learn about your great experience and appreciative comments.Thank you once again for your valuable feedback. The team and I are very much looking forward to welcoming your return to Crest Resort & Pool Villas in the near future for another memorable experience.Warmest Regards,Edson II Villanueva Resort Manager

10/10 (非常に良い)

Najoua

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Vriendelijk personeel. Goeie locatie, shuttlebus naar patong aanwezig.
2024 年 1 月に 2 泊滞在
Mr. Edson (Resort Manager)からの返信 (投稿日 : 2024 年 1 月 30 日)
Dear Najoua,We were delighted that you enjoyed your stay with us and that you were particularly pleased by the hospitality and genuine service from our team. Your encouraging compliments are certainly appreciated and have been passed on to our team who were thrilled to learn about your experience and appreciative comments.Thank you once again for your valuable feedback. The team and I are very much looking forward to welcoming your return to Crest Resort & Pool Villas in the near future for another memorable experience.Warmest Regards,Edson II Villanueva Resort Manager

10/10 (非常に良い)

Reece

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Beautiful location, helpful and friendly staff.
2024 年 1 月に 3 泊滞在
Edsonからの返信 (投稿日 : 2024 年 1 月 23 日)
Dear Reece,Thank you for choosing Crest Resort & Pool Villas for your recent stay. We are thrilled to receive your positive review and it brings us immense joy to know that you had a wonderful experience with us. Our team is dedicated to delivering exceptional service, and we appreciate your kind words. We look forward to welcoming you back for another memorable stay in the future.Warmest Regards,Edson II VillanuevaResort Manager

10/10 (非常に良い)

Bea

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 11 月に 4 泊滞在
Crest Resortからの返信 (投稿日 : 2023 年 11 月 19 日)
Dear Khun Bea Paine,Thank you for choosing Crest Resort & Pool Villas for your recent stay. We are thrilled to hear that you had a positive experience with us! Our team takes pride in providing exceptional service and ensuring that our guests have a memorable stay. We appreciate and will continue to strive for excellence. We look forward to welcoming you back soon.With kind regards,Kenny Teo General Manager

6/10 (普通)

MAY

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 11 月に 2 泊滞在
Crest Resortからの返信 (投稿日 : 2023 年 11 月 19 日)
Dear Khun May Alenezi,Thank you for taking the time to rate our hotel. We value your feedback.To better address any concerns or issues you might have encountered during your stay, please feel free to provide us with more specific details. This will help us identify areas that may need improvement and ensure a more satisfying experience for our guests.Your feedback is important to us, and we hope to have the opportunity to serve you better in the future.Best regards,Kenny TeoGeneral Manager

10/10 (非常に良い)

Malisha

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 11 月に 2 泊滞在
Crest Resortからの返信 (投稿日 : 2023 年 11 月 19 日)
Dear Khun Malisha,Thank you for choosing Crest Resort & Pool Villas for your recent stay. We are thrilled to receive your positive review and it brings us immense joy to know that you had a wonderful experience with us. Our team is dedicated to delivering exceptional service. We look forward to welcoming you back for another memorable stay in the future.With kind regards,Kenny Teo General Manager

10/10 (非常に良い)

Omane

2023 年 11 月に 7 泊滞在
Edsonからの返信 (投稿日 : 2024 年 1 月 23 日)
Dear Omane,Thank you for choosing Crest Resort & Pool Villas for your recent stay. We are thrilled to hear that you had a positive experience with us! Our team takes pride in providing exceptional service and ensuring that our guests have a memorable stay. We appreciate your kind words and will continue to strive for excellence. We look forward to welcoming you back soon.Warmest Regards,Edson II VillanuevaResort Manager

10/10 (非常に良い)

Stephanie

2023 年 10 月に 4 泊滞在

10/10 (非常に良い)

Arnold

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
My room was very clean. Comfortable bed. Great view from my balcony. Staff was very attentive and kind aside from one or two which may have been read wrong and not intentional. Room service food is really good. Breakfast buffet is decent and was included in my room package.
2023 年 10 月に 3 泊滞在
Crest Resortからの返信 (投稿日 : 2023 年 10 月 16 日)
Dear Khun Arnold ,Thank you for choosing Crest Resort & Pool Villas for your recent stay. We are thrilled to hear that you had a positive experience with us! Our team takes pride in providing exceptional service and ensuring that our guests have a memorable stay. We appreciate your kind words and will continue to strive for excellence. We look forward to welcoming you back soon.With kind regards,Kenny Teo General Manager

2/10 (非常に不満)

Doneisha

2023 年 9 月に 3 泊滞在
Crest Resortからの返信 (投稿日 : 2023 年 11 月 17 日)
Dear Khun Doneisha,Thank you for taking the time to rate our hotel. We value your feedback, and we're sorry to see that your experience did not meet your expectations.To better address any concerns or issues you might have encountered during your stay, please feel free to provide us with more specific details. This will help us identify areas that may need improvement and ensure a more satisfying experience for our guests.Your feedback is important to us, and we hope to have the opportunity to serve you better in the future.Best regards,Kenny TeoGeneral Manager

4/10 (不満)

Bette

気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The rooms are dated Our personal pool was connected to two other rooms & wasn't heated They broke my luggage No elevators Breakfast buffet wasn't good at all Maid left my room door open while my luggage was still inside. Staff was friendly but I wouldn't return to this hotel.
2023 年 8 月に 2 泊滞在
Crest Resortからの返信 (投稿日 : 2023 年 9 月 14 日)
Dear Bette,We appreciate your feedback regarding your recent stay with us at Crest Resort & Pool Villas. We deeply regret the inconveniences you encountered during your visit.We apologize for any misunderstanding regarding your luggage. Our bellman should have promptly informed you about its condition upon your arrival at the hotel, and we apologize for this oversight.Regarding the pool, it's important to note that in Southeast Asia, heating pools is uncommon due to the generally warm climate. We understand that this may not have met your expectations, and we appreciate your understanding.We're sorry to hear that our room’s appearance did not meet your expectations and that you encountered issues with the breakfast buffet and housekeeping. Your feedback is valuable, and we are committed to making improvements in these areas.We are pleased to hear that our staff provided friendly service. We hope you might reconsider and give us another opportunity to provide you with a more enjoyable stay in the future.Thank you for choosing our hotel, and we wish you safe travels ahead.With kind regards.Kenny TeoGeneral Manager

6/10 (普通)

Allison

カップルで旅行
気になった点 : 設備とサービス
This property has a lot of ware and tear. It took forever to check in for the room. Says it’s a 5 star luxurious resort, but I give it 3 stars. No as clean as I expected, not many amenities, bugs in the room. I must say the panorama views were amazing as well as the private pool. Was expecting much more from this resort.
2023 年 8 月に 1 泊滞在
Crest Resortからの返信 (投稿日 : 2023 年 9 月 10 日)
Dear Khun Allison,Thank you for sharing your feedback on your recent stay at our property. We sincerely apologize for the aspects of your stay that fell short of your expectations.We deeply regret any inconvenience you experienced during the check-in process and any issues with cleanliness and maintenance. Your feedback is essential to us, and we will be addressing these concerns promptly to ensure a higher level of quality and comfort for our guests.We are delighted that you enjoyed the stunning panoramic views and your private pool. Your comments are valuable in helping us refine our offerings to meet your expectations.We hope you might consider returning to experience the improvements we are making and to enjoy a more satisfying stay in the future.With kind regards.Kenny TeoGeneral Manager

8/10 (良い)

Katina

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Overall the property was beautiful! However, there were ants crawling around on the countertop & has issues with hot water.
2023 年 8 月に 8 泊滞在
Crestからの返信 (投稿日 : 2023 年 8 月 22 日)
Dear Khun Katina,Thank you for choosing Crest Resort & Pool Villas for your recent stay. We are thrilled to hear that you had a positive experience with us! Our team takes pride in providing exceptional service and ensuring that our guests have a memorable stay. We appreciate your kind words and will continue to strive for excellence. We look forward to welcoming you back soon.With kind regards,Kenny Teo General Manager

10/10 (非常に良い)

YASER

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
unique architecture. Amazing staff. great spa. food options and taste is unbelievable. overal great place to stay
2023 年 8 月に 5 泊滞在
Crestからの返信 (投稿日 : 2023 年 8 月 10 日)
Dear Khun Yaser,Thank you for taking the time to share your positive experience at Crest Resort & Pool Villas. We are delighted to learn that your stay with us exceeded your expectations. Providing exceptional service and creating unforgettable memories for our guests is our utmost priority.Your kind words are truly appreciated, and we will ensure that your feedback is shared with our dedicated team members. They will be thrilled to know that their efforts contributed to making your stay exceptional.We value your patronage and sincerely look forward to welcoming you back for another remarkable experience. Please do not hesitate to contact us if there is anything we can assist you with in the future.With kind regards,Kenny Teo General Manager

6/10 (普通)

Precious

良かった点 : 施設のコンディションと設備
2023 年 7 月に 6 泊滞在
Crest Resortからの返信 (投稿日 : 2023 年 11 月 19 日)
Dear Khun Precious,Thank you for taking the time to rate our hotel. We value your feedback.To better address any concerns or issues you might have encountered during your stay, please feel free to provide us with more specific details. This will help us identify areas that may need improvement and ensure a more satisfying experience for our guests.Your feedback is important to us, and we hope to have the opportunity to serve you better in the future.Best regards,Kenny TeoGeneral Manager

10/10 (非常に良い)

Kelsey

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
My husband and I stayed at the Crest Resort for our honeymoon. Overall, we loved this property. The staff was very nice, the rooms and property were well taken care of. We also liked the free shuttle rides that are offered about 5 times per day to take you to and from Patong Beach. The food was excellent- especially the spinach gnocci and pizza. The only downsides we had were that there is little privacy in the rooms (as newly weds on our honeymoon, we didn’t like that our patio and pool were right next to someone else). Also, we asked two times for taxi rides and paid in advance with the front desk, but the taxis were not called until we arrived at the front desk. Our ride to the airport was 20 minutes late when we asked the day before for them to be there at a specific time. Overall, we would recommend this resort and would definitely return.
2023 年 7 月に 4 泊滞在
Crestからの返信 (投稿日 : 2023 年 8 月 6 日)
Dear Khun Kelsey,Thank you for choosing Crest Resort & Pool Villas for your recent stay. We are thrilled to receive your positive review and it brings us immense joy to know that you had a wonderful experience with us. Our team is dedicated to delivering exceptional service, and we appreciate your kind words. We look forward to welcoming you back for another memorable stay in the future.With kind regards,Kenny Teo General Manager

10/10 (非常に良い)

Heidi

2023 年 7 月に 7 泊滞在
Crestからの返信 (投稿日 : 2023 年 7 月 29 日)
Dear Khun Heidi,On behalf of the entire team at Crest Resort & Pool Villas, I would like to express our heartfelt gratitude for your positive review. We are truly delighted to learn that your recent stay with us was a memorable one.Providing exceptional service and ensuring our guests' utmost satisfaction is our top priority. Your kind words serve as a great encouragement for us to continue our commitment to excellence. We take pride in our dedicated team members who work tirelessly to create unforgettable experiences.Thank you once again for choosing Crest Resort & Pool Villas, and we eagerly await the opportunity to welcome you back. Should you require any assistance in the future, please do not hesitate to contact us.With kind regards,Kenny Teo General Manager

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 7 月に 1 泊滞在
Crestからの返信 (投稿日 : 2023 年 7 月 29 日)
Dear Value guest,Thank you for choosing Crest Resort & Pool Villas for your recent stay. We are thrilled to receive your positive review and it brings us immense joy to know that you had a wonderful experience with us. Our team is dedicated to delivering exceptional service, and we appreciate your kind words. We look forward to welcoming you back for another memorable stay in the future.With kind regards,Kenny Teo General Manager

10/10 (非常に良い)

Jamie

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Excellent
2023 年 7 月に 6 泊滞在
Crestからの返信 (投稿日 : 2023 年 8 月 10 日)
Dear Khun Jamie,Thank you for taking the time to share your positive experience at Crest Resort & Pool Villas. We are delighted to learn that your stay with us exceeded your expectations. Providing exceptional service and creating unforgettable memories for our guests is our utmost priority.Your kind words are truly appreciated, and we will ensure that your feedback is shared with our dedicated team members. They will be thrilled to know that their efforts contributed to making your stay exceptional.We value your patronage and sincerely look forward to welcoming you back for another remarkable experience. Please do not hesitate to contact us if there is anything we can assist you with in the future.With kind regards,Kenny Teo General Manager

10/10 (非常に良い)

Oscar

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Excellent stay!
2023 年 6 月に 7 泊滞在
Kenny Teo General Managerからの返信 (投稿日 : 2023 年 7 月 7 日)
Dear Khun Oscar,Your comments and feedback regarding your recent stay at the Crest Resort & Pool Villas is appreciated.It is always a pleasure to receive positive feedback. I will share your comments with our team, and I am certain that this feedback will serve as an encouragement to all staff as we strive to continuously improve the quality of our services.Thank you once again for sharing your experiences and we hope your next visit will be as pleasant as the previous one.With kind regards.Kenny TeoGeneral Manager

6/10 (普通)

Plari

気になった点 : 清潔度、スタッフとサービス
Our first night out hotel room was dirty and we had to wait another 30 mins to clean up
2023 年 5 月に 3 泊滞在
Kenny Teo General Managerからの返信 (投稿日 : 2023 年 6 月 16 日)
Dear Khun Plari,Thank you for choosing to stay with us and for taking the time to share your feedback.We sincerely apologize for the inconvenience you experienced during your stay. It is disheartening to hear that your first night in our hotel room was not up to the cleanliness standards we strive to maintain. We understand the frustration caused by the delay in cleaning, and we assure you that we have addressed this issue with our housekeeping team to ensure it does not recur. We appreciate and value your feedback, as it helps us improve our services. We hope you will give us another opportunity to provide you with a more enjoyable stay in the future.With kind regards.Kenny TeoGeneral Manager

10/10 (非常に良い)

Shane

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Staff was really helpful and friendly
2023 年 5 月に 7 泊滞在
Kenny Teo General Managerからの返信 (投稿日 : 2023 年 6 月 16 日)
Dear Khun Shane,Your comments and feedback regarding your recent stay at the Crest Resort & Pool Villas is appreciated.It is always a pleasure to receive positive feedback. I will share your comments with our team, and I am certain that this feedback will serve as an encouragement to all staff as we strive to continuously improve the quality of our services.Thank you once again for sharing your experiences and we hope your next visit will be as pleasant as the previous one.With kind regards.Kenny TeoGeneral Manager

10/10 (非常に良い)

Sari

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Free shuttles to patong beach
2023 年 5 月に 3 泊滞在
Kenny Teo General Managerからの返信 (投稿日 : 2023 年 5 月 26 日)
Dear Guest,Your comments and feedback regarding your recent stay at the Crest Resort & Pool Villas is appreciated.It is always a pleasure to receive positive feedback. I will share your comments with our team, and I am certain that this feedback will serve as an encouragement to all staff as we strive to continuously improve the quality of our services.Thank you once again for sharing your experiences and we hope your next visit will be as pleasant as the previous one.With kind regards.Kenny TeoGeneral Manager