The hotel was quite good including staffs and facility. I stayed the most budget room, the view from my room was the wall of next building. If I say a request, want them let me know the view from the room.
Dear Hajime,Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed our hotel's facilities and the service provided by our staff.Regarding your room selection, we appreciate your feedback about the view. Since the room you selected is a standard room, we have various types of rooms available with a view. For future visits, we would be more than happy to assist you in selecting a room that not only fits your budget but also provides a more pleasing outlook. Please feel free to contact us prior to your booking so we can ensure a room that best suits your preferences.Thank you once again for your valuable feedback, which will help us improve our guest experience. We look forward to welcoming you back and providing you with an even better stay.Warm regards,Amata Patong Management
Dear Shinji,Thank you for taking the time to give score review to us! Thank you once again for choosing Amata Patong. We look forward to serving you again soon!Warm regards,Amata Patong Management
Dear Osamu,Thank you for taking the time to rate your review and response. We would like to thank you very much for choosing to stay at Amata Patong. We hope to see you again next time you visit Phuket.Best regards,Amata Patong Management
Dear Satoshi,Thank you for your time for giving us the review score. We would like to thank you very much for had chosen to stayed at Amata Patong. We look forward to seeing you again the next time you visit Phuket.Best regards,Amata Patong Management
Dear Keigo,Thank you for bringing your concerns to our attention. We appreciate your feedback. Because it helps us to continually improve our services. and help our guests have a comfortable stayWe apologize for any inconvenience you may have experienced regarding the room condition and view from the standard room you reserved. Because the room reserved is a standard room, the balcony is small. We take your feedback seriously. And we are committed to resolving each issue that is raised.In terms of humidity, we appreciate your input. While there haven't been reports specifically mentioning this concern, we will conduct a thorough inspection of the room you stayed in to ensure that humidity levels are within acceptable standards. Additionally, we encourage guests to report any issues directly to our front desk during their stay for immediate attention.Once again, we apologize for any inconveniences you encountered, and we want to assure you that we are taking steps to address and rectify the issues you've raised. We value your patronage and hope to have the opportunity to welcome you back in the future to provide you with an improved and enjoyable experience.Best regards,Amata Patong Management
Dear Haruka,Thank you for your time for giving us the review score. We would like to thank you very much for had chosen to stayed at The Marina Phuket.We look forward to seeing you again the next time you visit Phuket.Best regards,Amata Patong Management
Dear Minami,Thank you for taking the time to rate your recent stay with us.We are delighted to receive such a positive rating.We hope that the hotel will be able to welcome customers again in the future.Best Regards,
6/10 (普通)
Akira
2023 年 2 月 25 日
良かった点 : スタッフとサービス
Akira
2023 年 2 月に 2 泊滞在
Amata Patong Teamからの返信 (投稿日 : 2023 年 3 月 21 日)
Dear Akira,Thank you for taking the time to rate your recent stay with us.We are delighted to receive such a positive rating. We hope that the hotel will be able to welcome customers again in the future.Best Regards,
Dear Satoru,Thank you for your feedback. Please accept our apologies for the disappointment that you experienced. We did investigate with our team very seriously. We have noted of the issues and will improve accordingly. We did give warning and re training our staff to make sure this will not happen again. We hope that we would get a chance to make it up to you on your next stay in Phuket.Warm regards,Amata Patong Team
4/10 (不満)
YUHEI
2022 年 5 月 24 日
良かった点 : スタッフとサービス
古さが目立つ。便利な場所だが海は見えない。
YUHEI
2022 年 5 月に 3 泊滞在
Amata Teamからの返信 (投稿日 : 2022 年 6 月 27 日)
Dear Valued Guest,
Thank you for your comments concerning your stay at our hotel. We appreciate your time to provide us comments. It was a pleasure to have you as our guests and we hope to welcome you back soon.
Regards,
Amata Team
10/10 (非常に良い)
宿泊されたお客様
2020 年 2 月 13 日
良かった点 : スタッフとサービス、設備とサービス
宿泊されたお客様
2020 年 2 月に 3 泊滞在
Amata Patong Hotel からの返信 (投稿日 : 2020 年 2 月 15 日)
We appreciate the feedback very much. We hope that we would get a chance to make it up to you on your next stay in Phuket.
Thank you for your feedback. Please accept our sincerest apologies for the disappointment you experienced about the service quality. We have taken note of the issues you faced and we will evaluate ways to improve. We hope that we would get a chance to make it up to you on your next stay in Phuket.
10/10 (非常に良い)
alex
2019 年 6 月 20 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
perfect
perfect
alex
2019 年 6 月に 3 泊滞在
Amata Patongからの返信 (投稿日 : 2019 年 6 月 21 日)
We appreciate the feedback very much. Thank you once again for taking the time to write your review. We hope that we would get a chance to make it up to you on your next stay in Phuket.
6/10 (普通)
宿泊されたお客様
2019 年 5 月 27 日
気になった点 : 客室の快適度
窓の外は隣のビルの壁。ベットの片側はマットレスが痛んで潰れていた。
宿泊されたお客様
2019 年 5 月に 2 泊滞在
Amata Patongからの返信 (投稿日 : 2019 年 5 月 29 日)
Thank you for staying with us, we appreciate your feedback.
Thank you very much for your returning to AMATA Patong. We are apologized for any inconvenience, and on behalf of the entire team, we would be delighted to welcoming you back again! and assuring you of our better service. Kind regards,
8/10 (良い)
宿泊されたお客様
2017 年 9 月 25 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
No special admiration but no any negative quality.