Reception

Reviews of easyHotel Paris Charles de Gaulle

2 out of 5
easyHotel Paris Charles de Gaulle
10 Rue de la Belle Borne, Tremblay-en-France, Roissy

Reviews

7.8

Good

Rating 10 - Excellent. 490 out of 1196 reviews" "
Rating 8 - Good. 369 out of 1196 reviews" "
Rating 6 - Okay. 159 out of 1196 reviews" "
Rating 4 - Poor. 64 out of 1196 reviews" "
Rating 2 - Terrible. 114 out of 1196 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Ahmad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

2/10 Terrible

Tluang

Disliked: Property conditions & facilities
Stayed 2 nights in May 2024

8/10 Good

Amadou

Liked: Cleanliness, staff & service, property conditions & facilities
It is not far from the airport.
Stayed 1 night in May 2024

6/10 Okay

Prince

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
AC didn’t work, hotel to far from city. Staff was cool. but didn’t make up for how our room was. but i guess i get what i paid for
Stayed 2 nights in May 2024
Response from Gabriel on May 14, 2024
Dear guest,We sincerely apologize for the inconvenience you experienced during your stay with us. It's disheartening to hear that the air conditioning in your room was not functioning properly and that the location of the hotel did not meet your expectations in terms of proximity to the city.We appreciate your acknowledgment of our staff's efforts to make your stay comfortable despite these issues. Please know that we take your feedback seriously, and we will address the concerns with the air conditioning to ensure that future guests do not encounter similar problems.Your satisfaction is important to us, and we hope to have the opportunity to exceed your expectations in the future. Thank you for bringing these matters to our attention.Kind regards,Gabriel

10/10 Excellent

Prasad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is conveniently placed close to the airport, a great place for a night’s stay! It’s clean and fairly priced as well.
Stayed 1 night in May 2024
Response from Gabriel on May 14, 2024
Dear guest,Thank you for sharing your positive experience with us! We're delighted to hear that you found our hotel conveniently located near the airport and suitable for a night's stay. Maintaining cleanliness and offering fair pricing are priorities for us, so it's wonderful to know that these aspects met your expectations. Should your travels bring you back to the area, we'd be honored to welcome you for another comfortable stay!Kind regardsGabriel

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed there several times. Great place at a great price!
Stayed 1 night in May 2024
Response from Gabriel on May 13, 2024
Dear guest,Thank you for your loyalty and kind words! We're delighted to hear that you've enjoyed your stays with us and found our place to be great value for the price. We truly appreciate your continued support and look forward to welcoming you back again soon!Kind regards,Gabriel

8/10 Good

Joshua

Stayed 1 night in Apr 2024
Response from Gabriel on May 19, 2024
Dear guest,We would like to thank you for posting this positive review! We surely hope to see you again soon!Kind regards,GabrielTeam easyHotel Paris Charles de Gaulle Villepinte

6/10 Okay

Carlos

Stayed 3 nights in Apr 2024
Response from estefania on May 2, 2024
Cher client,Nous vous remercions d'avoir pris le temps de laisser un avis. Votre retour est important pour nous car il nous aide à identifier les domaines où nous pouvons nous améliorer.Nous aimerions en savoir plus sur votre expérience afin de comprendre comment nous pourrions mieux répondre à vos attentes à l'avenir. N'hésitez pas à nous contacter directement si vous souhaitez discuter davantage de votre séjour.Nous espérons avoir l'occasion de vous accueillir à nouveau dans notre hôtel et de vous offrir une expérience qui mérite un score plus élevé.Cordialement,Estefania de easyhotel.

10/10 Excellent

Sule

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Charles de Gaulle airport, close to aeroville shopping mall. The rooms were clean and spacious. Friendly and helpful staff members.
Stayed 1 night in Apr 2024
Response from estefania on Apr 12, 2024
Dear Client,Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed your stay at our hotel and found our location convenient, being close to both Charles de Gaulle airport and Aeroville shopping mall.We're pleased to know that you found our rooms to be clean and spacious, and we appreciate your kind words about our friendly and helpful staff members. Providing excellent service is always our top priority, and it's wonderful to hear when we've succeeded in making our guests' experiences memorable.Should you ever find yourself in the area again, we would be honored to welcome you back for another stay. Please don't hesitate to reach out if there's anything further we can assist you with.Best regards,Estefania from the easyhotel.

8/10 Good

om prakash

Liked: Cleanliness, staff & service, property conditions & facilities
Overall value for money
Stayed 1 night in Apr 2024
Response from Imène on Apr 8, 2024
Dear Om Prakash,We thank you for taking the time to share your opinion on your recent stay with us. We are delighted to hear that you found our establishment to offer good value for money overall.We are always looking for ways to improve our guests' experience. Your satisfaction is our top priority.We look forward to welcoming you again soon!Best regards,Imène, easyHotel Paris Charles de Gaulle Villepinte

6/10 Okay

john, New York

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from estefania on Apr 10, 2024
Dear valued guest,Thank you for taking the time to share your feedback with us. We regret to learn that your experience was not entirely satisfactory.We would appreciate hearing more details about your experience to better understand how we can improve our services. Your satisfaction is our top priority, and your feedback helps us continuously enhance our offerings.We hope to have the opportunity to welcome you back in the future and provide you with an experience that meets your expectations.Best regards,Estefania from the easyhotel.

4/10 Poor

Wildine, Miramar

Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The room is too small. There is nothing in the room such as microwave, no water for drinking even for buying.the breakfast is not worth for 11 euro.This hotel is just for when you missed your flight go there , for next day. No more than 2 days.
Stayed 4 nights in Mar 2024
Response from Imène on Apr 5, 2024
Dear Wildine,Thank you for sharing your experience with us. We regret that your stay did not meet your expectations. Your feedback is valuable and will be taken into account to improve our services. We hope to have the opportunity to welcome you again under better circumstances in the future.Best regards,Imène, easyHotel Paris Charles de Gaulle Villepinte

10/10 Excellent

Amadou

Liked: Amenities
I loved everything about this hotel.
Stayed 1 night in Apr 2024
Response from estefania on Apr 4, 2024
Dear Customer,Thank you so much for your wonderful feedback! We're thrilled to hear that you loved everything about your stay with us.Providing exceptional experiences for our guests is our top priority, and we're delighted that we were able to meet your expectations.We look forward to welcoming you back for another fantastic stay in the future!Warm regards,Estefania from the easyhotel.

10/10 Excellent

Xavier

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay. Close shopping and food in the mall next to the hotel. About 1 hour from Paris.
Response from estefania on Apr 4, 2024
Dear Customer,Thank you for taking the time to share your experience with us. We are delighted to hear that you had a great stay!We're glad that our proximity to shopping and dining options at the nearby mall added convenience to your trip. Additionally, being about an hour away from Paris allows our guests to enjoy the city while also benefiting from a peaceful environment during their stay with us.Your feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back in the future for another enjoyable stay.Warm regards,Estefania from the easyhotel.

10/10 Excellent

Zeinab

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing Staff and only a 2 minute walk from a huge shopping center.
Stayed 1 night in Mar 2024
Response from estefania on Apr 4, 2024
Dear Customer,Thank you so much for your kind words and for taking the time to leave us such a positive review! We're delighted to hear that you found our staff amazing and that our proximity to the shopping center added to your experience.Ensuring our guests have a pleasant stay is our top priority, and we're thrilled that we could contribute to making your visit enjoyable. Your feedback means a lot to us, and we'll continue to strive to provide excellent service to all our guests.We look forward to welcoming you back in the future!Warm regards,Estefania from the easyhotel.

4/10 Poor

carolina

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Imène on Apr 5, 2024
Dear guest,We appreciate you sharing your feedback, Carolina. We are sorry to hear that your experience did not meet your expectations. Your comments are valuable to us, and we will take them into consideration to improve our services. We hope to have the opportunity to welcome you again under conditions that fully meet your expectations.Best regards,Imène, easyHotel Paris Charles de Gaulle Villepinte

8/10 Good

Juan Pablo

Liked: Cleanliness, staff & service, property conditions & facilities
It was a very be good option near CDG. The rooms were clean, relatively spacious and I LOVE that they had no carpet!!!! Everything felt much cleaner without an old, stained pease of fabric on the floor like most hotels. My one "complaint" is that due to weird design choices, entering the shower is really tight. I'm tall but slim and still struggled to get in/out so it would definitely be a huge problem for bigger guests.
Stayed 1 night in Mar 2024
Response from Imène on Apr 5, 2024
Hello,Thank you for your feedback. We are delighted to hear that you enjoyed your stay with us, especially the cleanliness and spaciousness of our rooms. Your feedback is very important to us and motivates us to maintain our high standards of quality and comfort. We would be thrilled to welcome you again on your next visit near CDG.Best regards,Imène, easyHotel Paris Charles de Gaulle Villepinte

10/10 Excellent

Yustin Karen Vasquez

Stayed 11 nights in Mar 2024
Response from estefania on Apr 18, 2024
Dear valued guest,Thank you so much for taking the time to leave us a wonderful review! We're thrilled to know that you enjoyed your stay with us.We're delighted that you had a positive experience. We strive to provide exceptional service and a comfortable environment for all our guests, and it's truly rewarding to know that we succeeded in making your stay memorable.We look forward to welcoming you back for another fantastic experience in the future. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know.Warm regards,Estefania from the easyhotel.

4/10 Poor

Daniel

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Checkout time is 10 AM and nothing much but bare bones space, tight quarters (pigeon holes) having the Aeroville mall and dining options walkable is great, commute to Paris is better if you can Uber / Taxi.
Stayed 3 nights in Mar 2024
Response from estefania on Mar 25, 2024
Dear valued customer,Thank you for sharing your feedback with us. We're sorry to hear that your experience did not meet your expectations.Regarding our checkout time and room size, we understand that our policies and accommodations may not suit everyone's preferences. We appreciate your input and will take it into consideration as we strive to improve our services and facilities.We're pleased to hear that you found the proximity to Aeroville mall and dining options convenient. However, we apologize if the commute to Paris was not as convenient as expected. We understand the importance of transportation options for our guests and will look into ways to improve this aspect of our service.We value your feedback as it helps us identify areas for improvement. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future for a more enjoyable experience.Warm regards,Estefania from the easyhotel.

2/10 Terrible

Patrick

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
I was told wash towels was only provided once every 3 days. Staff wasn’t very welcoming except for one young lady.
Stayed 9 nights in Mar 2024
Response from Michelina on Mar 11, 2024
Dear Guest,We thank you for taking the time to share your feedback on your recent stay with us. We are sorry to learn that you were disappointed with our cleaning policy and did not find our staff very welcoming, except for one person.We would like to clarify that our cleaning policy is indeed advertised as an additional service, with fees mentioned during the booking process. Towels are provided during the cleaning service.We hope that despite this, you were still able to enjoy your stay with us. If you are considering returning, we would be delighted to demonstrate our commitment to quality service.Best regards,

10/10 Excellent

Thomas

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Close to airport. Shopping centre over the road with loads of shops and food places.
Stayed 1 night in Feb 2024
Response from Imène on Mar 10, 2024
Cher Thomas,Nous vous remercions d'avoir partagé votre expérience avec nous. Nous sommes ravis de constater que notre proximité avec l'aéroport ainsi que la présence d'un centre commercial juste en face ont contribué à rendre votre séjour agréable.Nous espérons avoir le plaisir de vous accueillir à nouveau lors de votre prochaine visite dans la région.Cordialement,Imène, easyHotel Paris Charles de Gaulle Villepinte

8/10 Good

Gordon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed one night to catch a flight next day. Room was small, very basic but comfortable. I got a great night's sleep. Handy to the airport by bus. Mall nearby for dining and shopping. Staff were friendly.
Stayed 1 night in Mar 2024
Response from estefania on Mar 7, 2024
Dear Customer,Thank you for taking the time to share your experience with us. We're pleased to hear that you had a comfortable stay and that our location near the airport was convenient for your travel plans.We appreciate your feedback regarding the room size and amenities. Your satisfaction is important to us, and we'll certainly take your comments into consideration as we strive to enhance our guests' experiences.We're delighted that you had a great night's sleep and found our staff friendly. It's also great to know that you found dining and shopping options nearby convenient.We hope to have the opportunity to welcome you back in the future. If there's anything else we can assist you with, please don't hesitate to let us know.Warm regards,Estefania from the easyhotel.

8/10 Good

Abu

Liked: Cleanliness, staff & service, property conditions & facilities
Located near to the Mall ( 2mins walk) and drive 15mis to the airport. Breakfasts option was not great and reception staff was not very welcoming.
Stayed 3 nights in Mar 2024
Response from Gabriel on Mar 5, 2024
Dear guest,Thank you for sharing your feedback with us. We're glad to hear that you found our location convenient, with the mall just a short walk away and the airport within a 15-minute drive. However, we're sorry to hear that your experience with our breakfast options did not meet your expectations. We strive to offer a variety of choices to cater to all tastes, and we'll definitely take your comments into consideration to improve in this area.Additionally, we apologize if you did not feel welcomed by our reception staff. Providing excellent customer service is a top priority for us, and we'll address this issue with our team to ensure that all guests receive a warm and friendly welcome.We appreciate your valuable feedback as it helps us to identify areas for improvement and to provide better experiences for our guests in the future. If you decide to stay with us again, we hope to exceed your expectations.Kind regards Gabriel

8/10 Good

Damesha

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was a wonderful stay for the few days I was in France. It is close to the CDG airport which is very convenient also across the a nice mall which was also good. it was VERY affordable I would recommend if you plan on staying in France for a short period.
Stayed 3 nights in Feb 2024
Response from Gabriel on Mar 5, 2024
Dear guest,Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you enjoyed your stay at our property during your time in France. Our convenient location near CDG airport and proximity to a nice mall are indeed some of the highlights we strive to offer our guests. We're also glad to hear that you found our rates to be very affordable. Your recommendation means a lot to us, and we would be delighted to welcome you back anytime you're in the area. If there's anything else we can do to enhance your future stays, please don't hesitate to let us know. Safe travels!best regardsGabriel

10/10 Excellent

Essi

Liked: Cleanliness, staff & service, property conditions & facilities
love it
Stayed 1 night in Feb 2024
Response from eryne on Feb 29, 2024
Dear client,Thank you for your feedback ! We are glad that your stay went well and pleased you.Hoping welcome you again ! Best regards , Eryne from EasyHotel Charles de Gaulle Villepinte

10/10 Excellent

Gregory

Stayed 1 night in Feb 2024
Response from estefania on Mar 21, 2024
Cher Client,Un immense merci pour votre évaluation positive ! Nous sommes ravis de voir que vous avez passé un agréable séjour parmi nous.Votre satisfaction est notre priorité absolue, et nous sommes ravis d'apprendre que notre établissement a répondu à vos attentes. Nous nous efforçons constamment de fournir un service de qualité et une expérience mémorable à chacun de nos clients, et vos mots gentils sont une véritable récompense pour tout notre travail.Nous espérons avoir le plaisir de vous accueillir à nouveau très bientôtEncore une fois, merci pour votre aimable commentaire. Votre satisfaction est notre plus grande récompense !Cordialement,Estefania de easyhotel.

10/10 Excellent

Amanda

Stayed 1 night in Feb 2024
Response from Tatyana on Feb 21, 2024
Cher client,Nous tenons à vous remercier sincèrement pour votre note positive ! Votre satisfaction est notre priorité absolue, et nous sommes ravis de constater que vous avez apprécié votre séjour chez nous.Nous espérons vous accueillir à nouveau très bientôt pour une expérience encore meilleure.Cordialement,Tatyana de Easyhotel

2/10 Terrible

Jidechukwu

I slept on the couch of the reception. Bad customer service. No help.
Stayed 1 night in Feb 2024
Response from estefania on Feb 22, 2024
Dear Customer,We sincerely appreciate you taking the time to provide feedback regarding your recent stay at our establishment. Your insights are invaluable to us as we continually strive to enhance the quality of service we provide to our guests.In addressing the matter concerning your reservation, upon thorough review, it has been confirmed that your booking was indeed scheduled for February 19th, adhering to the non-cancellable and non-modifiable terms and conditions specified at the time of booking. Regrettably, this rendered us unable to accommodate an earlier arrival on February 5th.We extend our sincere apologies for any inconvenience this may have caused you. We emphasize the importance of guests meticulously reviewing their reservation details to ensure alignment with their intended plans.Furthermore, it's important to note that we did offer you the opportunity to make a new reservation for the date of February 5th. Additionally, we suggested contacting your reservation service provider to request an exception. However, we acknowledge your decision to decline these options.Your feedback serves as a valuable tool for us as we endeavor to refine our communication protocols and elevate the overall guest experience. Should you have any additional concerns or require further assistance, please do not hesitate to reach out to us directly.We genuinely appreciate your understanding in this matter and hope to have the privilege of welcoming you back in the future for an improved experience.Warm regards,Estefania from the easyhotel.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, close to airport, shopping centre over the road open late
Stayed 1 night in Feb 2024
Response from Imène on Feb 17, 2024
Hello, Thank you for your positive feedback! We're glad you enjoyed your stay at our hotel and found our convenient location near the airport and shopping center to be beneficial. We hope to welcome you back soon!Best regards, Imène, easyHotel Paris Charles de Gaulle Villepinte

2/10 Terrible

Bradley

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The staff are horrible. One staff member broke the lock on my door so I had to change rooms. When I told my girlfriend that we had to change rooms because the staff member broke our door the staff member got offended and told me over and over again how rude I was for telling the truth. I never raised my voice or caller her names. Then on checkout day, the cleaning person knocked on my door and told me to leave even though checkout wasn't for another 30 minutes. Do yourself a favor and stay somewhere else. Too many other options to put up with staff that are horrible.
Stayed 3 nights in Feb 2024
Response from estefania on Feb 15, 2024
Dear Customer,Thank you for sharing your feedback about your recent stay with us. We appreciate your input as it helps us to continuously improve our services.We apologize for any inconvenience you experienced with the room change and the timing of the cleaning personnel's visit during your checkout process. Our aim is to provide a seamless and comfortable experience for all our guests, and we regret if we fell short of meeting your expectations in these instances.Regarding the incident with the door lock, we appreciate your understanding. Our records indicate that the lock issue was resolved promptly.Please know that it was not our intention to offend anyone during our interactions with you. We strive to maintain a high level of professionalism and courtesy in all our dealings with guests.Once again, we apologize for any inconvenience caused during your stay. Best regards,Estefania from the easyhotel.

10/10 Excellent

Ekemini

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful place to stay. I love the sustainability measures put in place regarding energy consumption
Stayed 2 nights in Feb 2024
Response from Gabriel on Feb 15, 2024
Dear guest,WOW, we are delighted to see that you enjoyed your stay at the easyHotel Paris Charles de Gaulle Villepinte so much! We hope to see you again in the near future! Kind regards, GabrielTeam easyHotel Paris Charles de Gaulle Villepinte

6/10 Okay

Tarnjit

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Estefania on Feb 2, 2024
Cher Client,Nous tenons à vous remercier d'avoir pris le temps de laisser une évaluation. Votre avis est essentiel pour nous améliorer constamment.Nous sommes déterminés à offrir une expérience exceptionnelle à nos clients, et nous aimerions en savoir plus sur les aspects spécifiques qui pourraient nécessiter des améliorations.Si vous avez des suggestions ou des préoccupations, n'hésitez pas à nous les partager. Votre satisfaction est notre priorité, et nous sommes là pour faire en sorte que votre prochaine expérience soit encore meilleure.Nous espérons avoir le plaisir de vous accueillir à nouveau et de surpasser vos attentes.Cordialement,Estefania de easyhotel.

10/10 Excellent

Juan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Gabriel on Jan 23, 2024
Cher client,Nous prenons note de cette excellente note, et nous vous remercions d'avoir pris le temps de partager celle-ci avec un 10 !Cette note reflète votre satisfaction, et nous ne manquerons pas de la partager avec nos équipes.Nous espérons vous accueillir de nouveau très prochainement au sein de nos hôtels easyHotel. Très cordialement,GabrielLe service réception EasyHotel Paris Charles de Gaulle Villepinte

8/10 Good

Kharla

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The next day we arrived someone broke in the room the lock was forced the staff told they where going to change to another room nothing was done and we stayed in the same room with the lock not working properly
Stayed 4 nights in Dec 2023
Response from Michelina on Jan 15, 2024
Dear Guest,We sincerely apologize for the inconvenience you experienced during your stay. We take every guest's safety and security seriously, and we understand the importance of functioning locks in the rooms.Rest assured, we will thoroughly investigate this matter and take appropriate actions to rectify the situation. Our priority is to ensure the safety and comfort of our guests, so please be assured that steps will be taken to address the issue with the room lock.We truly appreciate your patience and understanding, and we apologize for any distress caused. Our team is committed to resolving this as soon as possible, and we will be in touch with you shortly to discuss further details.Once again, please accept our apologies for the inconvenience. We value your feedback and the opportunity to improve our services.Thank you for bringing this matter to our attention.Sincerely,

10/10 Excellent

YuHao

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Having early morning flight, affordable motel for a night
Stayed 1 night in Jan 2024
Response from estefania on Feb 15, 2024
Dear Customer,Thank you for taking the time to leave us a review! We're glad to hear that our motel provided you with an affordable option for your early morning flight. We strive to offer convenience and value to our guests, especially those with travel plans. If you have any suggestions or feedback on how we can further improve our services, please feel free to let us know.We appreciate your business and hope to welcome you back in the future.Best regards,Estefania from the easyhotel.

10/10 Excellent

Fernanda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access. Cleaning.
Stayed 1 night in Jan 2024
Response from Gabriel on Jan 15, 2024
Dear guest,We are so happy with your wonderful review of the easyHotel Paris Charles de Gaulle Villepinte! We surely hope to see you again soon!Kind regards, GabrielTeam easyHotel Paris Charles de Gaulle Villepinte

6/10 Okay

Nehalkumar

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
It was ok. Staff was very helpful. Convenient location to and from CDG airport. Do not order pizza from the takeaway nearby.
Stayed 1 night in Jan 2024
Response from Gabriel on Jan 11, 2024
Dear guest, Thank you for the compliment toward our hotel and it's staff! Do not forget to stop by (or at one of our other easyHotels) next time you are in the area! Kind regards, GabrielTeam easyHotel Paris Charles de Gaulle Villepinte

2/10 Terrible

Arinze

Disliked: Cleanliness, staff & service, property conditions & facilities
First they charged me before I arrived at the hotel which was totally unacceptable. When I arrived and I saw the hotel was in a very bad shape and asked them to refund me my $500 that I was charged .my 8 year old kid said he can’t sleep there because it looks like a slum My dog can’t even stay there , They simply refused. The hotel is in poor state. They do not even have a refrigerator in the room. Poor hotel. Do not go there as the room is the size of a closet . They lie a lot and the hotel should not be in Expedia . Poor. Do not go there.
Stayed 5 nights in Dec 2023
Response from Michelina on Jan 11, 2024
Dear customer,Thank you for sharing your experience with us. We understand that you are dissatisfied with your stay at our hotel and we apologize for the rooms not meeting your expectations.However, we would like to obtain more information from you. Did you request the cancellation of your room by 3pm, one day prior to check-in, in accordance with our sales conditions? We would like to clarify that we do not engage in false advertising and clearly indicate the dimensions of the rooms as well as provide photos on our website.We take your comments very seriously and strive to continually improve our services. We apologize that our hotel did not meet the needs of both you and your child. We hope to see you again for a better experience.Sincerely,The easyhotel Paris Charles de Gaulle team

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
It's a plain hotel. It was clean, the staff were super helpful and we had no complaints. We were only there to sleep though. There is nothing extra to do at the hotel. It was a great deal for what we were looking for.
Stayed 7 nights in Dec 2023
Response from Gabriel on Jan 3, 2024
Dear Guest,WOW, we are delighted that you enjoyed your stay at the easyHotel Paris Charles de Gaulle Villepinte! We hope to see you again in the near future! Yours sincerely GabrielThe easyHotel Paris Charles de Gaulle Villepinte team

10/10 Excellent

Faiza

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time at this hotel. Lovely experience always. Very conveniently located and car parking is easy. Atif and all staff very friendly. Gave goodies to the kids upon check-in.Clean and comfortable stay.
Stayed 2 nights in Dec 2023
Response from Gabriel on Jan 3, 2024
Dear Guest,WOW, we are delighted that you enjoyed your stay at the easyHotel Paris Charles de Gaulle Villepinte! We hope to see you again in the near future! Yours sincerely GabrielThe easyHotel Paris Charles de Gaulle Villepinte team

10/10 Excellent

Alexander

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy & Easy
Very impressed. The beds were very comfortable as were the linens. The shower was just the right temperature and pressure and the room was surprisingly spacious. Will gladly stay here on future trips to Paris.
Stayed 1 night in Dec 2023
Response from Marwa on Dec 28, 2023
Cher client,Nous prenons note de cette excellente note, et nous vous remercions d'avoir pris le temps de partager celle-ci avec un 10 !Cette note reflète votre satisfaction, et nous ne manquerons pas de la partager avec nos équipes.Nous espérons vous accueillir de nouveau très prochainement au sein de nos hôtels easyHotel. Très cordialement,Le service réception EasyHotel Paris Charles de Gaulle Villepinte

10/10 Excellent

Taslima, London

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Estefania on Dec 27, 2023
Cher client,Nous tenons à exprimer notre sincère gratitude pour la excellente note que vous nous avez attribuée. C'est un réel plaisir de constater que votre séjour parmi nous a été à la hauteur de vos attentes.Votre satisfaction est notre plus grande récompense, et nous sommes ravis de voir que notre engagement envers un service de qualité a contribué positivement à votre expérience. Nous sommes reconnaissants de votre retour positif.Nous serions enchantés de vous accueillir à nouveau lors de votre prochaine visite. Si jamais vous avez des suggestions ou des demandes spécifiques, n'hésitez pas à nous en faire part.Merci encore de nous avoir honorés de votre confiance.Cordialement,Estefania de easyhotel.

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Estefania on Dec 22, 2023
Cher client,Nous tenons à exprimer notre sincère gratitude pour la note positive que vous avez laissée. Votre avis est précieux pour nous, et nous sommes ravis que vous ayez apprécié votre séjour chez nous.C'est un réel plaisir de savoir que notre service a répondu à vos attentes. Votre satisfaction est notre plus grande récompense, et nous sommes reconnaissants de votre choix de séjourner avec nous.Nous espérons avoir le plaisir de vous accueillir à nouveau lors de votre prochaine visite. Merci encore pour votre note positive et pour votre confiance en notre établissement.Cordialement,Estefania de easyhotel.

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
NA
Stayed 3 nights in Sep 2023
Response from Michelina on Dec 19, 2023
Dear guest, We would like to thank you for posting this positive review! We surely hope to see you again soon! Kind regards, Team easyHotel Paris Charles de Gaulle Villepinte

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities
Short distance from Terminal 2 airport. Clean and comfortable. Friendly staff
Stayed 1 night in Dec 2023
Response from Gabriel on Dec 18, 2023
Dear guest,We appreciate your positive feedback! We're delighted to hear that our hotel's proximity to Terminal 2 airport, cleanliness, and comfort met your expectations. Our team strives to provide a friendly and accommodating environment, and we're pleased to know that you experienced just that. Should your travels bring you back to the area, we look forward to welcoming you again. Thank you for choosing our hotel and for sharing your positive review. Kind regards, Gabriel Team easyHotel Paris Charles de Gaulle Villepinte

10/10 Excellent

Yan

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was excellent for the value. If you are just needing a room for the night this is perfect. The location is only 10 minutes on the bus from the airport and it is right next the excellent Aéroville shopping center. I will definitely stay here again when I need a hotel near CDG.
Stayed 1 night in Dec 2023
Response from Gabriel on Dec 18, 2023
Dear guest,Thank you so much for your wonderful review! We're thrilled to hear that you found our hotel to be excellent in terms of value, especially for a short stay. We're delighted that our convenient location, just 10 minutes away from the airport by bus and in close proximity to the Aéroville shopping center, suited your needs perfectly.We're grateful for your positive feedback and are honored that you're considering staying with us again when you need a hotel near CDG. We look forward to welcoming you back for another enjoyable stay. If there's anything specific you'd like for your next visit, please feel free to let us know. Thank you for choosing our hotel and sharing your positive experience!Kind regards, Gabriel Team easyHotel Paris Charles de Gaulle Villepinte

8/10 Good

Baljinder

The staff were very nice and the hotel a perfect, Compact size for a short stay. I booked it for the night thinking it would be more convenient to be near the airport than going all the way downtown but that was a mistake. Would have been more convenient to go downtown as the RER and metro go straight from the airport vs this hotel requires a bus. The buses were a bit inconvenient due to strike. good value though!
Stayed 1 night in Dec 2023
Response from Michelina on Dec 7, 2023
Dear guest, We would like to thank you for posting this positive review! We surely hope to see you again soon! Kind regards, Team easyHotel Paris Charles de Gaulle Villepinte

6/10 Okay

Mary

Disliked: Staff & service
Everything was fine for the price. However the staff’s customer service is below average. There was one lady work there with a long line. A gentleman came looked and went back in. The line had to get even longer before he assisted. Secondly the sink in the bathroom have stagnant water in it so I couldn’t brush my teeth in there. Called for help but nobody came.
Stayed 1 night in Dec 2023
Response from Michelina on Dec 5, 2023
Dear Guest, We always strive to provide a positive experience for our guests, and we take your comments very seriously.I would like to inform you that we have a technician on site who deals with technical issues. If you have encountered any difficulties with your sink, please do not hesitate to inform us at reception and we will have someone take care of the problem immediately. We sincerely apologize.We will investigate the incident you mentioned regarding the extended wait at the front desk.We appreciate your feedback We hope you will give us another chance to offer you a pleasant experience during your next stay.

10/10 Excellent

Buddha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Supportive staff and great location !! Highly recommended and if I came next time, I will stay again !! Thank you everyone for your great service 🙏🙏 ..
Stayed 2 nights in Nov 2023
Response from Michelina on Nov 29, 2023
Dear Guest, We are delighted to see you enjoyed your stay so much. It was a pleasure having you as our guest. We hope to welcome you soon again. Kind regards, Michelina Team easyHotel Paris Charles de Gaulle Villepinte

10/10 Excellent

Stephen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is excellent property for the price we paid, it’s convenient to go to CDG only 20 minutes by bus.
Stayed 1 night in Nov 2023
Response from Michelina on Nov 29, 2023
Dear Guest, We are delighted to see you enjoyed your stay so much. It was a pleasure having you as our guest. We hope to welcome you soon again. Kind regards, Michelina Team easyHotel Paris Charles de Gaulle Villepinte