Paradise Beach

We weren't told about the construction, the elevator to our room wasn't working and we were on the 4th floor. The phone didn't work, the oom that we reserved had leaking a roof in the bathroom, we were locked inside the lobby elevator due to electricity issues. After waiting in the lobby for 4hrs and finally getting into our room, there was no running water. The food was not good and was served cold. We paid $100 for snorkeling photos and have not received them as of yet. This is our 3rd trip to Secrets and we were very disappointed. I feel that I deserve a credit at this point and will not be going again. Have a great day.

I had a swim out ocean view I arrived Saturday October 10th had paid for an upgrade. I immediately noticed a smell the seaweed was being cleaned up from the Secrets Resort and most of Dreams except the last third of the beach. It was about a foot deep and smelled really bad. I started complaining it wasn’t cleaned up until Wednesday 10/14 5 days into my stay at the resort. That was unacceptable especially if you tried to eat outside of the Italian restaurant and it smelled like dead fish.