4/10 (不満)
Araceli
小さなお子様連れの家族旅行
2024 年 5 月 14 日
気になった点 : スタッフとサービス、設備とサービス
The property itself was great. Our view from our room was amazing! However the front desk staff wasn’t very helpful when we asked when we would get our room cleaned. Being it’s beachfront you would think they come every other day but the front desk staff stated “it’s on our policy, room service doesn’t go until the fourth day” which we were never told or aware of that. We had to go purchase our own broom, take out our own trash, and even ask for toilet paper all before the 4th day. After several attempts of asking when we would get room service even after the 4th day they went that night because they had someone on staff available. Which I found very weird but just glad they finally had changed out our sheets and given us clean towels. It was a good stay but probably won’t be staying there again.
Araceli
2024 年 5 月に 7 泊滞在