2/10 (非常に不満)
Darren
家族旅行
2026 年 4 月 4 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
We stayed 8 days with elderly parents (walker + wheelchair) and had a shockingly poor experience. The resort felt empty despite being “full,” and we were placed in a far building not suitable for mobility needs.
Our “upgrade” overlooked a parking lot and active construction. The adjoining doors were stuck shut due to extreme dirt buildup — housekeeping had to repeatedly get more supplies just to clean it enough to open.
Issues were constant: broken or ineffective AC, missing or non-working phones, bathroom doors that wouldn’t close or reopen, unsafe showers flooding floors, broken safe, and even a patio that sank underfoot.
After being moved rooms, problems continued. The toilet wouldn’t flush unless we manually added water. Housekeeping came only 3 times in 8 days, often leaving no towels or supplies. Requests for basics took hours or never arrived.
Food service was frustrating: long waits, wrong orders, and poor service. “Free breakfast vouchers” weren’t worth the hassle. The pool felt unclean, and loud parties disrupted sleep with little security response.
We’ve stayed here 6 times and hosted conferences — heartbreaking to see the decline.
I wouldn’t host a monkey poo fight here.
Stay somewhere else.
Darren
2026 年 3 月に 8 泊滞在
