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"Many things. The middaged man in the morning at the reception always was very unfriendly. Water leaking from the sink, shower box and refrigerator. Until the 5th day of our stay the problems were not solved completely. And was impossible to regulate the water temperature of shower."

"Large well furnished room. Great breakfast. Free parking in the underground carpark which serves the hotel and shopping mall. "

"The room was good and the grounds are glorious. We enjoyed time on the terrace and in the swimming pool. The air-con was not brilliant and the hot water was a little lacking. The wine tour was excellent and the guide was very knowledgeable; the tastings were generous and the accompanying cheese plate was very welcome. You need to get to know the systems - there is no bar, for instance, and waiters appear from nowhere to get glasses on wine of various types. We were never offered beers or spirits. Dinner comes with wine; this was not explained to us so we took the complimentary bottle of wine with us for dinner, but did not get a chance to drink it - we were flying home direct from Casa Real so couldn't take it with us, hence we could not drink it; shame. Overall we did enjoy finishing our Chile/Argentina holiday at Casa Real but it could have been made better with clearer explanations of what was happening for getting drinks and dinner - it just needs explaining on arrival or via email beforehand."

"Clean, quiet, friendly and walkable restaurants. Pools are very nice."

"Excellent place to stay without leaving the hotel grounds. Walked the grounds many times, enjoyed breakfast and lunch , comfortable bed, highly recommend staying here. "

"Beautiful location and amazing hospitality! We stayed here for two nights and didn’t leave the property. We enjoyed hikes up to the lookout spot and down to the river. The area is very peaceful, and the people are so warm and friendly. "

"It was a cool and convenient place to be for the first time in Santiago "