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Really great staff. Nice room with a beautiful view. Very nice baths. Wonderful service. Shuttle service was great. English speaking staff.

Relaxing family stay with fluffy snow falling outside. Clean rooms, nice beds, pleasant indoor and outdoor onsen, breakfast was very good. We played ping pong, but unfortunately the fireplace was never lit. We enjoyed walking around in the snow, and the nearby soba restaurant was so good we ate there twice. The nearby shrine is worth a visit, and the train station is only a short walk for those without a car. I would like to visit again!

room was well kept, staff was very helpful and respectful, even with language barrier everything was understandable. Buffet and onsens were great.

Despite the lack of private bathrooms, everything else was good. People are making an effort to bring the quality of the hotel better

(1)very helpful and friendly staff (2)good and well facilities

Beautiful place, wonderful breakfast, sauna, great massage. My room was spacious & I had my own private onsen

This property and service are superb. The only improvement I would suggest is that the shower water temperature often varies, with a sudden burst of very HOT water. It would be nice to be able to order room service,too. Thank you for a beautiful visit.

Respectful, clean, spacious, and cozy.

We had a great stay at Route Inn Hotel! The staff was friendly, helpful, and welcoming. Our hotel room was clean and comfortable, with many useful amenities, including a refrigerator, which was very convenient. One thing to note is that even though we had already paid for the hotel, we were asked to pay an additional Sendai accommodation tax of 300 yen per person at check-in. It would have been helpful to know about this extra fee in advance. The public bath was very nice, clean, and...

Good hotel but far from train station. Need to take a taxi from and to the station.