On the positive side, the location was very good, and the house was large, kids enjoyed the games in the garage, and there were plenty of dishes and utensils. However, there were a lot of problems that I will go into below.
First of all, on arrival, there was trash everywhere when we walked up to the front door. Shortly after we walked in, a handyman came by and said that the cabinet door in the kitchen was knocked off. He couldn't find it so he left and said he would come back tomorrow. He also told us that the washing machine wasn't working and they'd have someone look at it. After he left, we walked through the house. When we went upstairs, we found holes in the Toy Story room walls and in one of the bathroom walls. Additionally a toilet paper holder was dangling, basically pulled all the way off the wall. In one of the showers, the light fixture was off the ceiling, hanging by the electrical cords. When the kids went to put their clothes in the room, they found a thong and some heels in the drawer. Out to the pool, we found a chair with a massive hole in it and a woman's bikini sitting on another chair. I called the number I was given and spoke to someone before he got disconnected. He texted me and said he would get someone to look at the washing machine on Wednesday. He didn't acknowledge any of the other issues. Later that night, the circuit for the movie room and the bathroom next to it flipped off. I let the property manager know that we really wanted this fixed because the kids had been so excited to take advantage of the movie theater. I sent multiple messages and received no response. On Friday, someone FINALLY came and fixed the washing machine, two full days later than promised, but still no one would respond about the movie room. I tried calling on Friday and left a voicemail, along with VRBO messages, and emails. No response to any of those. At that point, I just gave up and stopped trying to talk to anyone at your company.
It's a shame because I think your property could be really nice, and I would have even given a pass for some of the drywall damage - I know you can't control if the previous vacationers do some damage, but the utter lack of responsiveness to the washing machine and the electrical issues was very poor.
