4 つの屋外プール

レガシー バケーション リゾーツ - キシミー/オーランドの口コミ

3.5 out of 5

口コミ

7.6

良い

評価 10 - 2298 件の口コミ中 1062 件が非常に良い" "
評価 8 - 2298 件の口コミ中 450 件が良い" "
評価 6 - 2298 件の口コミ中 304 件が普通" "
評価 4 - 2298 件の口コミ中 221 件が不満" "
評価 2 - 2298 件の口コミ中 261 件が非常に不満" "

8.0/10

清潔度

8.4/10

スタッフとサービス

7.8/10

設備とサービス

7.6/10

施設のコンディションと設備

8.0/10

環境への配慮

口コミ

10/10 (非常に良い)

Kariangelly

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I recommend it hotel
2024 年 5 月に 2 泊滞在

10/10 (非常に良い)

jessica

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
There was alot to do. The Pool was the best. Celebrated my grandsons 14th Birthday and it was a Blast. The Staff is Awesome! 😊 Would definitely come Back!! 👍😊🤗
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

diana

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great
2024 年 5 月に 2 泊滞在

6/10 (普通)

VIOLET

出張, 家族旅行
良かった点 : スタッフとサービス
Mediocre and smelly had to Lysol it down plus buy Yankee candle to kill smell plus open doors and windows to get a bit of fresh air. It smelled bad
2024 年 5 月に 2 泊滞在

10/10 (非常に良い)

Prakash、Bangalore

良かった点 : 清潔度
2024 年 5 月に 18 泊滞在

10/10 (非常に良い)

Elizabeth

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I'll be back
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Bryan

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Good
2024 年 5 月に 1 泊滞在
LVR Representativeからの返信 (投稿日 : 2024 年 5 月 24 日)
Thank you for taking the time to leave us a review, Bryan. We are pleased to hear that you had a good time during your stay. Should you have any questions or additional needs, please do not hesitate to reach out. We look forward to welcoming you back!

10/10 (非常に良い)

Claudia

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
La recomiendo para ir a los parques y te queda cerca de Disney
2024 年 2 月に 1 泊滞在
LVR Representativeからの返信 (投稿日 : 2024 年 5 月 21 日)
Gracias por tu recomendación, Claudia. Nos alegra saber que disfrutaste de tu estancia y encontraste nuestra ubicación conveniente para visitar los parques temáticos, especialmente Disney. Esperamos verte de nuevo en el futuro. Si necesitas algo más, no dudes en contactarnos.

10/10 (非常に良い)

Christopher、Ringtown

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This was my third stay at Legacy and it was as great as ever. A wonderful property at a great price. Close enough to all the hot spots but far enough from the busy hustle and bustle to be able to relax peacefully. Very enjoyable property!
2024 年 5 月に 3 泊滞在
LVR Representativeからの返信 (投稿日 : 2024 年 5 月 21 日)
Christopher, thank you for choosing to stay with us again at Legacy Vacation Resorts, and for taking the time to share your positive experience! We're delighted to hear that you enjoyed your stay and found our property to be a wonderful place to relax peacefully. We truly appreciate your continued support and look forward to welcoming you back for many more enjoyable stays in the future.

10/10 (非常に良い)

Ryan

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice hideaway
2024 年 5 月に 1 泊滞在
LVR Representativeからの返信 (投稿日 : 2024 年 5 月 20 日)
Thank you for your wonderful review, Ryan! We're delighted to hear that you enjoyed your stay and found our property to be a nice hideaway. We strive to provide a peaceful and relaxing environment for all our guests. We look forward to welcoming you back for another great stay in the future!

8/10 (良い)

Shivonne Regina

良かった点 : 清潔度、スタッフとサービス
2024 年 5 月に 7 泊滞在
LVR Representativeからの返信 (投稿日 : 2024 年 5 月 20 日)
Thank you for taking the time to provide us a rating, Shivonne. We are happy to hear that you enjoyed your stay with us and should you have any questions or concerns, please do not hesitate to reach out to us. We look forward to hosting you again!

10/10 (非常に良い)

Jacklyn

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 5 泊滞在
LVR Representativeからの返信 (投稿日 : 2024 年 5 月 20 日)
Jacklyn, thank you for your perfect rating! We are pleased to hear that you enjoyed your stay with us and should you have any questions or concerns, please do not hesitate to reach out to us. We look forward to hosting you again!

4/10 (不満)

Nikki、Bluffton

家族旅行
良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
My room had 2 joining room doors in which had a 1" or larger gap that their light kept my room bright all night. The second joining room door was in my bathroom in which I had no privacy I felt like I was in a public restroom! The neighbors phone kept alarming all night which was so loud I felt like it was directly in my room. I spent 2 nights there and did not sleep. The beds were old and broken in. The first night they were sold out so there was no parking in which I was told to park along the curb. I did not have the strength to enjoy the amenities of the pool or hot tub but the water did not look clear from afar. Staff were very nice during check-in and check-out.
2024 年 5 月に 2 泊滞在
LVR Representativeからの返信 (投稿日 : 2024 年 5 月 20 日)
Thank you for sharing your feedback, Nikki. We apologize for the issues you experienced during your stay, particularly with the room's layout and noise disturbances. We understand how important a good night's sleep is and regret that we fell short in providing this. Our team will inspect the adjoining room doors to ensure better privacy and soundproofing. Regarding the parking and bed conditions, we will review our protocols to improve guest comfort and convenience. Additionally, we will ensure our pool and hot tub meet our cleanliness standards. We appreciate your kind words about our staff and hope to have the opportunity to provide a better experience in the future.

6/10 (普通)

Marci

良かった点 : スタッフとサービス
2024 年 5 月に 2 泊滞在
LVR Representativeからの返信 (投稿日 : 2024 年 5 月 16 日)
Thank you for taking the time to provide us a rating, Marci. We noticed that some aspects of your stay may not have met your expectations. We apologize for the inconvenience and should you have any questions or concerns, please contact us directly. We hope to have the opportunity to exceed your expectations in the future.

10/10 (非常に良い)

Natacha

カップルで旅行, 家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excelente para familias
2024 年 5 月に 1 泊滞在
LVR Representativeからの返信 (投稿日 : 2024 年 5 月 16 日)
¡Muchas gracias por su excelente reseña! Nos alegra saber que encontró nuestro resort excelente para familias. Su satisfacción es nuestra mayor recompensa. Esperamos darle la bienvenida nuevamente pronto.

10/10 (非常に良い)

Brittany Lee、Gardner

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Absolutely loved it. Going to be staying here from now on.
2024 年 5 月に 7 泊滞在
LVR Representativeからの返信 (投稿日 : 2024 年 5 月 15 日)
We're thrilled to hear that you absolutely loved your stay with us, Brittany! Thank you for choosing our resort, and we're delighted to know that you plan on staying with us in the future. Your loyalty means a lot to us, and we look forward to providing you with many more wonderful experiences. If there's anything we can do to make your future stays even more enjoyable, please don't hesitate to let us know. We can't wait to welcome you back!

8/10 (良い)

Christina

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I love the bathroom and shower was great
2024 年 5 月に 1 泊滞在
LVR Representativeからの返信 (投稿日 : 2024 年 5 月 15 日)
Thank you for your positive feedback, Christina! We're delighted to hear that you enjoyed the bathroom and found the shower to be great during your stay. Your satisfaction is important to us, and we're pleased that this aspect of your experience met your expectations. If you have any further comments or if there's anything else we can assist you with, please feel free to let us know. We hope to welcome you back for another enjoyable stay in the future!

10/10 (非常に良い)

Stefania

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 2 泊滞在
LVR Representativeからの返信 (投稿日 : 2024 年 5 月 15 日)
Thank you for your perfect rating, Stefania! We are thrilled to hear that you enjoyed your stay with us and should you have any questions or concerns, please do not hesitate to reach out to us. We look forward to welcoming you back for a future stay!

8/10 (良い)

Heidi

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 3 泊滞在
LVR Representativeからの返信 (投稿日 : 2024 年 5 月 15 日)
Thank you for your rating, Heidi! We are pleased to hear that you enjoyed your stay with us and should you have any further needs, please do not hesitate to reach out to us. We look forward to hosting you again!

8/10 (良い)

Fedelyne

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Everything went smooth. Walls are a bit thin. I heard everything next door. Television could've been bigger LOL. It was clean and very comfortable. Price was great!
2024 年 5 月に 1 泊滞在
LVR Representativeからの返信 (投稿日 : 2024 年 5 月 14 日)
Thank you for your feedback, Fedelyne. We're glad to hear that your overall experience was smooth and that you found the room to be clean and very comfortable at a great price. We apologize for any inconvenience caused by the thin walls and noise from neighboring rooms. Your comments regarding the television size are noted, and we'll take them into consideration as we strive to enhance our guests' experience. If there's anything else we can do to improve your next stay or if you have any further concerns, please don't hesitate to let us know. We appreciate your support and hope to have the opportunity to welcome you back again soon!

10/10 (非常に良い)

Bertha

家族旅行, 小さなお子様連れの家族旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
It was lovely!
2024 年 5 月に 4 泊滞在
LVR Representativeからの返信 (投稿日 : 2024 年 5 月 13 日)
Thank you for your brief but wonderful review, Bertha! We're delighted to hear that you had a lovely experience during your stay with us. If there's anything specific that made your stay enjoyable, or if you have any feedback to share, please feel free to let us know. We hope to have the pleasure of welcoming you back again in the future!

6/10 (普通)

Cherie

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Was a nice stay for the price I would stay with this resort again I enjoyed the resort.
2024 年 5 月に 2 泊滞在
LVR Representativeからの返信 (投稿日 : 2024 年 5 月 13 日)
Thank you for sharing your feedback with us, Cherie. We're pleased to hear that you enjoyed your stay overall and found value in our resort. Your satisfaction is important to us, and we appreciate your consideration to stay with us again in the future. If there are any specific areas where we can improve to make your next stay even better, please feel free to let us know. We look forward to welcoming you back on your next visit.

8/10 (良い)

Tabatha

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
It was a great place to stay. It was very quiet and clean lots of dining.
2024 年 5 月に 1 泊滞在
LVR Representativeからの返信 (投稿日 : 2024 年 5 月 13 日)
Thank you for your feedback, Tabatha! We're delighted to hear that you enjoyed your stay with us! Providing a quiet and clean environment for our guests is a top priority, and we're glad to know that you found plenty of dining options nearby. If there's anything else we can do to enhance your experience next time, please don't hesitate to reach out. We look forward to welcoming you back again soon!

2/10 (非常に不満)

Pedro

小さなお子様連れの家族旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、設備とサービス
Hotel needs a complete remodel!!! Toilet wasn’t working and fixtures in the lab seem to be from the 90’s!!!! Terrible experience!!!
2024 年 5 月に 1 泊滞在
LVR Representativeからの返信 (投稿日 : 2024 年 5 月 15 日)
Thank you for sharing your experience, Pedro. We're sorry to hear about your disappointing experience. Our apologies for the inconvenience caused by the issues with the toilet and outdated fixtures. Your feedback regarding the need for a remodel is noted, and we will address these concerns with our maintenance and management teams. Please know that your satisfaction is important to us, and we appreciate your feedback as it helps us improve. If there's anything else we can assist you with or if you'd like to discuss your experience further, please don't hesitate to reach out to us directly. We hope to have the opportunity to exceed your expectations in the future.

10/10 (非常に良い)

allan

カップルで旅行
良かった点 : スタッフとサービス、施設のコンディションと設備
Friendly staff. Good location. Room is fine for the price.
2024 年 5 月に 1 泊滞在
LVR Representativeからの返信 (投稿日 : 2024 年 5 月 13 日)
Thank you for your feedback, Allan! We're delighted to hear that you had a positive experience with our staff and enjoyed the convenient location. It's great to know that you found the room satisfactory considering the price. If there's anything else we can assist you with or if you have any further feedback, please feel free to let us know. We look forward to welcoming you back in the future!

2/10 (非常に不満)

Carmen

家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Mala atención no aseo en las habitaciones muy pequeñas muestran cosas muy diferentes en la página y llega uno y se sorprende también no aceptan reclamos por qué dicen que ofrecen lo que está en la página pero yo es Terrible 😖
2024 年 5 月に 3 泊滞在
LVR Representativeからの返信 (投稿日 : 2024 年 5 月 13 日)
Lamentamos mucho escuchar sobre tu experiencia. Nos disculpamos sinceramente por cualquier inconveniente que hayas experimentado durante tu estancia. Entendemos lo decepcionante que puede ser cuando las expectativas no se cumplen, y tomamos tus comentarios en serio. Si tienes más detalles sobre tu experiencia o alguna preocupación específica que te gustaría abordar, por favor no dudes en contactarnos directamente. Estamos aquí para ayudar y queremos asegurarnos de que tu próxima visita sea mucho más satisfactoria.

10/10 (非常に良い)

William、Brooklyn

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I loved staying at the Legacy hotel
2024 年 5 月に 3 泊滞在
LVR Representativeからの返信 (投稿日 : 2024 年 5 月 13 日)
Thank you for your perfect rating, William! We're thrilled to hear that you enjoyed your stay at Legacy. If you have any feedback or suggestions for us to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back soon!

2/10 (非常に不満)

Jacqueline

家族旅行
気になった点 : 設備とサービス
The night we got to the hotel staff was friendly and welcoming the issue was the room and all the roaches running every when we open the door and turned on the light. Also the picture online e is not the room I got. The room looked like an old dated motel room that needed a good cleaning g and fumigation, throw out the old furniture and beds. I have pictures of the roaches and it was full of glue all over and mats flying on our faces like if we were camping ourslide. I did not want to stay and left and returned my keys. The front desk person wanted to help me but I felt the whole place must be full of roaches and bugs and we just left. I was told no refund but they should refund my money I’m very sure the management knows about the roach and bug infestation and will seek to get my money back. Very disappointed we spent all night looking for a place to rent and slept in our car. Never again. I do not recommend this place at all.
2024 年 5 月に 4 泊滞在
LVR Representativeからの返信 (投稿日 : 2024 年 5 月 13 日)
Thank you for sharing your experience, Jacqueline. We deeply apologize for the inconvenience you experienced during your stay. We take cleanliness and guest satisfaction very seriously, and it's disheartening to hear about the issues you encountered. Regarding your request for a refund, please note that your reservation was made under a nonrefundable booking policy, as stated in the terms and conditions at the time of booking. We did offer you a complimentary upgrade and the option to change rooms, which was declined. Our team is committed to addressing any concerns promptly, and we regret that we were unable to meet your expectations on this occasion and will not be providing a refund at this time. If you have any further questions or concerns, please feel free to contact us directly.

10/10 (非常に良い)

emil

良かった点 : 清潔度、設備とサービス
Goooood
2024 年 5 月に 1 泊滞在
LVR Representativeからの返信 (投稿日 : 2024 年 5 月 13 日)
Thank you for your rating, Emil! We are happy to hear that you enjoyed your stay and had a good time! Should you have any further needs, please do not hesitate to contact us directly. We look forward to welcoming you back in the future!

10/10 (非常に良い)

Antavious

カップルで旅行, 家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I love the home feel
2024 年 5 月に 1 泊滞在
LVR Representativeからの返信 (投稿日 : 2024 年 5 月 13 日)
Thank you for sharing your feedback! We're delighted to hear that you enjoyed the cozy and welcoming atmosphere of our resort. Providing a home-away-from-home experience for our guests is always our goal. Thank you for sharing your positive feedback and we look forward to hosting you again!

4/10 (不満)

Michael

良かった点 : 清潔度、設備とサービス
気になった点 : スタッフとサービス
If you book to stay in a room only part of this complex beware the units are split units only separated by lockable internal doors , consequently you can hear all the noise and conversation that is going on next door , I had a room where the adjoining room was extremely noisy, shouting and slamming cupboards and doors , plus smoking outside of the two entry doors to both rooms causing the smell to penetrate my room also . I asked to be moved to another room and was told the complex policy is not to allow room changes at weekends And was refused a room change . My stay was unpleasant to say the least , and if I wanted to check out early they do not refund any pre paid booking . I will not return to this property it was awful .
2024 年 5 月に 8 泊滞在
LVR Representativeからの返信 (投稿日 : 2024 年 5 月 13 日)
Thank you for sharing you experience, Michael. We apologize for the inconvenience you experienced during your stay. It's disappointing to hear about the noise and other disturbances from the adjoining room. We understand the importance of a peaceful environment for our guests and regret that we couldn't accommodate your request for a room change. We'll review our policies and procedures to ensure a better experience for our guests in the future and all information is communicated to our guests correctly, as the reason we could not accommodate a room change for you is that we were in a sold-out status. If there's anything else we can do to address your concerns, please don't hesitate to contact us directly, requesting to speak with the operations leadership team at Kissimmee. We hope to have the opportunity to exceed your expectations in the future.

6/10 (普通)

Yuslaisy

小さなお子様連れの家族旅行
No. Have parking but the room was cleans and smell good and very nice spaces
2024 年 2 月に 2 泊滞在
LVR Representativeからの返信 (投稿日 : 2024 年 5 月 13 日)
Thank you for your feedback, Yuslaisy. We're glad to hear that you found the parking available and that the room was clean with a pleasant scent. We'll take note of your comment about the spaciousness and strive to ensure a consistently excellent experience for all our guests. If there's anything specific you think we could improve on, please let us know. We appreciate your input and look forward to hosting you again!

10/10 (非常に良い)

Ulises

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Hotel was in proper conditions, staff was helpfull, pond was scenic.
2024 年 5 月に 1 泊滞在
LVR Representativeからの返信 (投稿日 : 2024 年 5 月 13 日)
We're delighted to hear that you had a positive experience at our hotel, Ulises! Thank you for noting that the property was in proper condition, the staff was helpful, and you enjoyed the scenic pond. Your feedback is greatly appreciated, and we hope to welcome you back for another pleasant stay in the future!

8/10 (良い)

Briana

良かった点 : スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
LVR Representativeからの返信 (投稿日 : 2024 年 5 月 13 日)
Thank you for your rating, Briana. We are pleased to hear that you enjoyed your stay with us and should you have any questions or concerns, please feel free to contact us. We look forward to welcoming you back.

2/10 (非常に不満)

Mariele

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
LVR Representativeからの返信 (投稿日 : 2024 年 5 月 13 日)
Thank you for taking the time to leave us a rating, Mariele. We noticed that your stay did not meet your expectations. We apologize for any inconvenience and should you have any questions or concerns, please contact us directly. We hope to have the opportunity to exceed your expectations in the future.

4/10 (不満)

Audja

良かった点 : 施設のコンディションと設備
気になった点 : 清潔度
2024 年 5 月に 2 泊滞在
LVR Representativeからの返信 (投稿日 : 2024 年 5 月 8 日)
Thank you for providing us a rating, Audja. It appears that you stay did not meet your expectations. We apologize for any inconvenience and should you wish to speak about your experience further, please contact us directly. We hope to have an opportunity to exceed your expectations in the future.

2/10 (非常に不満)

Pam

気になった点 : 清潔度、施設のコンディションと設備
2024 年 5 月に 2 泊滞在
LVR Representativeからの返信 (投稿日 : 2024 年 5 月 8 日)
Thank you, Pam, for providing us a rating. It appears that you stay did not meet your expectations. We apologize for any inconvenience and should you wish to speak about your experience further, please contact us directly. We hope to have an opportunity to welcome you back for an improved experience.

10/10 (非常に良い)

Juan

小さなお子様連れの家族旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Excelente
2024 年 5 月に 4 泊滞在
LVR Representativeからの返信 (投稿日 : 2024 年 5 月 6 日)
¡Nos alegra mucho saber que tu experiencia fue excelente! Si hay algo en lo que podamos mejorar o si tienes alguna sugerencia para nosotros, ¡no dudes en hacérnoslo saber! Estamos aquí para asegurarnos de que tengas la mejor estadía posible. ¡Esperamos verte de nuevo pronto!

10/10 (非常に良い)

Jonathan

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We have stayed at this property for several visits while going to the theme parks. we love it mostly for the value and fits our large family of 7 so everyone can get a good night sleep even the baby. has fun amenities if you take a day off from the parks to relax a bit.
2024 年 4 月に 2 泊滞在
LVR Representativeからの返信 (投稿日 : 2024 年 5 月 6 日)
Thank you for being a loyal guest, Jonathan! We're delighted to hear that our property has been a convenient and comfortable choice for your family trips to the theme parks. It's great to know that our accommodations and amenities have contributed to enjoyable stays, allowing everyone, including the little one, to have a good night's sleep and some relaxation time. We look forward to welcoming you back for many more visits in the future!

10/10 (非常に良い)

Priscilla

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Every single person I can in contact with was awesome. The pool area was very clean. The food court could be a little bigger with more items on the list.
2024 年 5 月に 2 泊滞在
LVR Representativeからの返信 (投稿日 : 2024 年 5 月 8 日)
Thank you for your review, Priscilla! We're delighted to hear that you had a positive experience with our team members! Maintaining a clean pool area is a top priority for us. Thank you for your feedback regarding the food court; we'll certainly take that into consideration for future improvements. If you have any further suggestions or if there's anything else we can assist you with, please don't hesitate to let us know. We hope to welcome you back again soon!

2/10 (非常に不満)

HYUNMU

家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
At 4 in the morning, I could hear singing from the room next door, and there was no soundproofing at all. The building looks good on the outside, but the room condition is terrible. There was no desk or chair, bugs came in through the cracks in the air conditioner, the interior was very old, there was no instructions on where the ice maker was, and the phone was broken, so I had to drive to the front desk. Oh, my God! The activity time is short. The bed has old springs and is tilted. Worst of all, it wasn't cleaned and the phone wasn't working so I had to drive to the front desk to ask for towels.
2024 年 5 月に 2 泊滞在
LVR Representativeからの返信 (投稿日 : 2024 年 5 月 6 日)
Thank you for taking the time to leave us feedback, Hyunmu. We're truly sorry for the multiple issues you encountered during your stay. It's concerning to hear about the noise disturbance, lack of soundproofing, and the condition of the room not meeting expectations. Your feedback about the room amenities, cleanliness, and maintenance concerns will be shared with our team for immediate attention. We understand your frustration and apologize for any inconvenience caused. Please know that your satisfaction is our priority, and we're committed to addressing these issues to ensure a better experience for our guests in the future. If there's anything else we can assist you with, please contact us directly. We hope to have the opportunity to exceed your expectations in the future.

8/10 (良い)

Carlos

2024 年 5 月に 1 泊滞在

4/10 (不満)

Amny

家族旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
Bathroom drains clogged. Hair dryer broken, smells funky. AC has a loud noise and air vents make a lose noise.
2024 年 4 月に 4 泊滞在
LVR Representativeからの返信 (投稿日 : 2024 年 5 月 6 日)
Amny, thank you for sharing your experience. We apologize for the inconveniences you experienced during your stay. It's disappointing to hear about the issues with the bathroom drains, broken hair dryer, and noisy AC. Your feedback is valuable to us, and we'll address these issues promptly to ensure a more comfortable experience for our guests in the future. If there's anything else we can assist you with, please contact us directly. We hope to have the opportunity to exceed your expectations in the future.

10/10 (非常に良い)

Toni

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The room we had was a bit updated but very spacious and staffs were very helpful. I love that there are 4 different pool areas with hot tubs.Can't beat the location, so close to everything and Disney. I will definitely pick Legacy again if we go back. Recommended for family with kids.
2024 年 4 月に 6 泊滞在
LVR Representativeからの返信 (投稿日 : 2024 年 5 月 6 日)
Thank you for sharing your positive experience, Toni! We're thrilled to hear that you enjoyed your spacious room and found our staff helpful. It's great to know that you appreciated the variety of pool areas and hot tubs, as well as our convenient location near Disney and other attractions. We're honored that you would choose Legacy again and recommend us for families with kids. We look forward to welcoming you back on your next visit!

10/10 (非常に良い)

Carla M

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Rooms are very spacious
2024 年 4 月に 2 泊滞在
LVR Representativeからの返信 (投稿日 : 2024 年 5 月 6 日)
Carla, thank you for taking the time to leave us a review. We're delighted to hear that you found our rooms spacious! Providing comfortable accommodations is one of our top priorities, and we're glad you enjoyed your stay with us. If there's anything else we can do to enhance your experience further, please don't hesitate to let us know. We appreciate your feedback and look forward to welcoming you back on your next visit!

6/10 (普通)

Kate

良かった点 : 清潔度、施設のコンディションと設備
気になった点 : スタッフとサービス
2024 年 4 月に 2 泊滞在
LVR Representativeからの返信 (投稿日 : 2024 年 5 月 6 日)
Thank you for taking the time to leave us a rating, Kate. We noticed that some aspects of your stay may not have met your expectations. We apologize for any inconvenience and should you have any questions or concerns, please contact us directly. We hope to have the opportunity to exceed your expectations in the future.

2/10 (非常に不満)

Alvaro

小さなお子様連れの家族旅行
気になった点 : 設備とサービス
La atención es fatal, la logística no se diga y las habitaciones huelen terrible.
2024 年 4 月に 1 泊滞在
LVR Representativeからの返信 (投稿日 : 2024 年 5 月 1 日)
Lamentamos mucho escuchar sobre tu experiencia y los problemas que encontraste durante tu estancia. La calidad del servicio y el confort de nuestros huéspedes son de suma importancia para nosotros, y es decepcionante saber que no cumplimos con tus expectativas en esta ocasión. Tomaremos en cuenta tus comentarios sobre la atención al cliente, la logística y el estado de las habitaciones para mejorar nuestros servicios y proporcionar una experiencia más positiva en el futuro. Si hay algo específico que te gustaría que abordáramos, no dudes en ponerte en contacto con nosotros directamente para que podamos ayudarte mejor.

10/10 (非常に良い)

Dominique

ペット同伴の旅行, カップルで旅行, 家族旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Everything went smoothly and staff was very helpful. The only thing I would suggest is they need more parking and the parking lot needs a do over. There are too many pot holes in the parking lot people cars could be damaged and their tires could too.
2024 年 4 月に 4 泊滞在
LVR Representativeからの返信 (投稿日 : 2024 年 5 月 1 日)
Thank you for sharing your experience, Dominique! We're delighted to hear that everything went smoothly during your stay. Your feedback regarding the parking situation and the condition of the parking lot is greatly appreciated. We take the safety and comfort of our guests very seriously, and we apologize for any inconvenience caused by the condition of the parking lot. Rest assured, we will work to address this issue to ensure a better experience for our guests in the future. If you have any further suggestions or concerns, please feel free to reach out to us directly. We hope to welcome you back again soon!

8/10 (良い)

Joan

良かった点 : 清潔度、スタッフとサービス
2024 年 4 月に 2 泊滞在
LVR Representativeからの返信 (投稿日 : 2024 年 5 月 1 日)
Thank you for taking the time to leave us a rating, Joan. We are pleased to hear that you enjoyed your stay with us and should you have any questions or concerns, please do not hesitate to reach out to us. We look forward to hosting you again!

10/10 (非常に良い)

Adisleidy

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Muy limpio y cómodo
2024 年 4 月に 3 泊滞在
LVR Representativeからの返信 (投稿日 : 2024 年 4 月 30 日)
¡Gracias por tu comentario! Nos alegra saber que encontraste nuestras instalaciones limpias y cómodas. Esperamos poder darte la bienvenida de nuevo en el futuro. Si necesitas algo más, no dudes en contactarnos. ¡Estamos aquí para ayudarte!