Deceptive photos online. This is a motel located behind a gas station next to a freeway. Avoid.
Matthew
2024 年 5 月に 2 泊滞在
2/10 (非常に不満)
Victoria
出張
2024 年 5 月 8 日
気になった点 : スタッフとサービス、設備とサービス
I am surprised that Expedia allows this hotel on their platform considering how horribly they treat their guests. The Casa Blanca Hotel & Suites Orange forced my husband to keep two rooms for one guest for one night due to a very obvious and quickly resolved mistake. We booked on Expedia but the reservation was inadvertently placed under my name instead of my husband's name. I changed the reservation very shortly after my husband showed up and the very rude staff member had him purchase an additional room. We quickly resolved the error with Expedia but the staff would not allow my husband to get a refund for the second room. The WiFi also does not work.
Victoria
2024 年 5 月に 1 泊滞在
8/10 (良い)
Craig
出張
2024 年 5 月 4 日
気になった点 : 設備とサービス
Construction
Craig
2024 年 5 月に 1 泊滞在
10/10 (非常に良い)
Emmanuel
カップルで旅行
2024 年 5 月 2 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
buen servicio lugar limpio
Emmanuel
2024 年 5 月に 1 泊滞在
10/10 (非常に良い)
Jesus
出張, カップルで旅行
2024 年 5 月 2 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Cinema
Jesus
2024 年 4 月に 1 泊滞在
4/10 (不満)
Shari
家族旅行
2024 年 4 月 30 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Front desk staff didn’t greet us when we walked in. Very poor communication. Door frame in room was BROKEN off the wall which is where they have the safety latch to secure the door affixed to. Couldn’t lock the door properly. The desk chair in the room was stripped of more than half the leather, couldn’t sit in it. Walls and blinds were gross, dirty, not cleaned. We checked out 10 minutes after arriving. Had to pay for another hotel to make sure we were safe. Property behind a gas station and next to freeway. Designated Smoking area is right next to the front Lobby door, terrible placement. Would never stay here alone or with my family no matter how inexpensive it is.
Shari
2024 年 4 月に 1 泊滞在
2/10 (非常に不満)
Jen
家族旅行
2024 年 4 月 28 日
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
It immediately felt very unsafe and we opted not to stay. We had to jump through hoops with Expedia and are still waiting for our refund to post