This Unit was located in one of the Phoenix complexes (this company will not let me be more specific on location---view TripAdvisor) was convenient to the elevator but not so close as to be disturbed by it. 1st problem we had we couldn't get the slider door unlocked to go out on the balcony. I made 2 calls to front desk that evening. Called front desk again next morning. Waited a hour, personally went to front desk and asked to have door looked at. The man at the desk said he would be over shortly, waited another hour, couldn't wait longer as we had plans to go sightseeing. When we got back 3 hours later, door still not fixed. I heard someone outside our door and spoke to a housekeeping supervisor, explained the problem and she immediately contacted someone. A maintenance man came within 5 minutes. He also had difficulty getting door unlocked but finally got it open and told us not to lock it back. He said he would put a work order in to get lock replaced. Also, unit was not clean--just surface cleaned. Dusty light fixtures, dusty, greasy kitchen doors, dirty bathroom doors, mold on tub curtain. We left the unit cleaner than we found it...sorry, but we have been coming to Gulf Shores for years and have stayed at different units in the Phoenix. This one left a bad taste for us. Wish I could submit pictures to verify my descriptions 🙁