Let me start with the positive: great location at the beach, great game room, easily handled 9 people in our group and overall, the house was ok. The main reason for the low rating is the problems which were all related to the maintenance of the house
1. Dirty windows. One general room used by all on the second floor had three large windows which provided the only ocean view. The pictures on the web site highlighted this room. One of the major reasons we choose the house was this room with the view. The problem was that the windows were so dirty that you could hardly see the ocean. We contacted the PM and were told that they clean windows on a regular schedule which does not include each client, thus, no view for us.
2. Barbeque Grill not functional. According to web site, a working grill was available. We had plan to grill and went to set it up on the second night we were there. It was in very bad shape so we contacted the PM and sent pictures. From the pictures, the PM concluded it was not fixable and we would have to do our vacation without grilling.
3. Lighting in bedrooms: there was only one light in some bedrooms, with no overhead light and overhead light was not working in some bedrooms.
In all these situations, the PM did not take any action and instead offered us compensation. They credited my account for $157.50 which was 3% of the $6,063.75 we paid to rent the house. I contacted PM but got no response. These problem disrupted our vacation more than 3%!