部屋からの景観

オークランド マリオット シティ センターの口コミ

4 out of 5

口コミ

8.6

非常に良い

評価 10 - 1005 件の口コミ中 594 件が非常に良い" "
評価 8 - 1005 件の口コミ中 222 件が良い" "
評価 6 - 1005 件の口コミ中 86 件が普通" "
評価 4 - 1005 件の口コミ中 41 件が不満" "
評価 2 - 1005 件の口コミ中 62 件が非常に不満" "

9.2/10

清潔度

8.8/10

スタッフとサービス

8.4/10

設備とサービス

9.0/10

施設のコンディションと設備

9.0/10

環境への配慮

口コミ

10/10 (非常に良い)

ma

2023 年 6 月に 2 泊滞在
KB からの返信 (投稿日 : 2023 年 7 月 20 日)
Thank you for staying with us! We hope to see you again soon!

10/10 (非常に良い)

宿泊されたお客様

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
wifiが有料だったのが難点。 marriot 会員であれば無料とのことで、会員になったが、費用請求された。
2019 年 11 月に 3 泊滞在
Director of Rooms Operationsからの返信 (投稿日 : 2019 年 11 月 26 日)
Dear Guest, thank you for staying with us. We regret your disappointment with our chargeable internet services. We hope the positive aspects of your stay will bring you back to the Oakland Marriott City Center. Chad Ventriglia, Director of Rooms Operations

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、客室の快適度
2019 年 8 月に 2 泊滞在
Director of Rooms Operationsからの返信 (投稿日 : 2019 年 8 月 26 日)
Dear Guest, thank you for rating your nice experience at Oakland Marriott City Center. It is always our attempt to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you return to the area. Chad Ventriglia, Director of Rooms Operations

10/10 (非常に良い)

Erik、Oakland

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This is a nice property.
2024 年 3 月に 1 泊滞在
Director of Rooms Operationsからの返信 (投稿日 : 2024 年 4 月 28 日)
Dear Erik, Thank you for the great review of Oakland Marriott City Center! We appreciate the flattering comments about our design and ambiance. We value hearing from our guests and love knowing how much you enjoyed our property. We hope to welcome you again soon!Kelly O'Connell,Director of Rooms Operations

8/10 (良い)

Bassam

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
park with valet and pay$60, otherwise your car won’t be safe
2024 年 4 月に 1 泊滞在
Director of Rooms Operationsからの返信 (投稿日 : 2024 年 4 月 24 日)
Dear Bassam, Thank you for choosing Oakland Marriott City Center and sharing your experience. We deeply regret your disappointment with the parking charge. This fee is listed on our website, and we will share your comments appropriately. Everything we do aims to provide our guests with an excellent hotel experience; therefore, we are grateful for the feedback. We hope to have another chance to provide a better experience in the future. Kelly O'ConnellDirector of Rooms Operations

10/10 (非常に良い)

Andrea

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I was in town for an event. The hotel staff was very friendly and helpful. I felt very safe. No issuing with parking and we enjoyed room service. *Only small issue and I didn't advise the front desk our refrigerator didn't work.
2024 年 4 月に 1 泊滞在

10/10 (非常に良い)

Cindy

出張, カップルで旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Loved the property. Didn’t feel safe walking too far from the property.
2024 年 4 月に 2 泊滞在
Director of Rooms Operationsからの返信 (投稿日 : 2024 年 4 月 22 日)
Dear Cindy, Thank you for choosing Oakland Marriott City Center and sharing your experience. We are pleased that you enjoyed your stay overall; however, we regret that we missed meeting some of your expectations. We hope you will stay with us on another occasion so we can provide you with a much more satisfying experience.Kelly O'ConnellDirector of Rooms Operations

10/10 (非常に良い)

Demetrius

Great
2024 年 4 月に 1 泊滞在

8/10 (良い)

Dain

2024 年 4 月に 1 泊滞在
Director of Room Operationsからの返信 (投稿日 : 2024 年 4 月 15 日)
Dear Dain, We are thrilled you had an excellent stay at Oakland Marriott City Center, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Kelly O'ConnellDirector of Rooms Operations

10/10 (非常に良い)

Jennifer、Long Beach

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff was amazing and accommodated me by checking me in very early. Great room and right across the street from Bart station, so accessible to public transportation. Great food options closeby. Try to get a room with a view of the bay: the higher the floor the better! I was in the 20th floor! The best part was their customer service and I would highly recommend and will definitely stay there again.
2024 年 4 月に 2 泊滞在

10/10 (非常に良い)

Nicole

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It was really nice
2024 年 4 月に 1 泊滞在

8/10 (良い)

Mary

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I like the professional staffer, especially the security guards. They made me feel very welcome. The food at the hotel restaurants was tasty but high priced.
2024 年 3 月に 1 泊滞在
Director of Rooms Operationsからの返信 (投稿日 : 2024 年 3 月 17 日)
Dear Mary, Thank you for choosing Oakland Marriott City Center and sharing your experience. We have a devoted team whose top priority is making sure every guest receives the thoughtful and attentive service they deserve. We are also happy to know you enjoyed your dining experience and that you had a great stay. Thank you again for including us in your travel plans. It would be a pleasure to welcome you back anytime you visit our area. Kelly O'ConnellDirector of Rooms Operations

10/10 (非常に良い)

jose

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Easy to book but construction around the building and one ways can be confusing if you are not familiar with the area
2024 年 1 月に 1 泊滞在
Oakland Marriott City Centerからの返信 (投稿日 : 2024 年 3 月 24 日)
Dear Jose,Thank you for taking the time to review our property. We are glad that you found booking an easy process. We hope to host you again in the future!

10/10 (非常に良い)

Martha

2024 年 3 月に 1 泊滞在
Director of Rooms Operationsからの返信 (投稿日 : 2024 年 3 月 23 日)
Dear Martha, Thank you for the perfect rating. We are glad you had a wonderful time at Oakland Marriott City Center. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience.Kelly O'ConnellDirector of Rooms Operations

10/10 (非常に良い)

Arturo

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Amazing
2024 年 3 月に 1 泊滞在
Director of Room Operationsからの返信 (投稿日 : 2024 年 3 月 3 日)
Dear Arturo, Thank you for the great feedback! It is always exciting to know that we exceeded all your expectations; we are glad you enjoyed your stay. We hope you were able to experience the best of thriving Oakland with our convenient downtown location near top dining, nightlife, entertainment, and sporting venues. It was a pleasure hosting your visit to Oakland Marriott City Center, and we hope to see you again soon.Kelly O'ConnellDirector of Rooms Operations

10/10 (非常に良い)

Diana

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We liked everything but seriously the parking should be included in the price. We were there 1 night and it was 45.00 to pay for parking. Not really excited about that.
2024 年 2 月に 1 泊滞在
Director of Room Operationsからの返信 (投稿日 : 2024 年 3 月 3 日)
Dear Diana, We are glad that you enjoyed your stay with us. However, we sincerely regret the disappointment that you had with our parking charges. Thank you for choosing Oakland Marriott City Center and we look forward to seeing you again very soon.Kelly O'ConnellDirector of Rooms Operations

2/10 (非常に不満)

Jason

出張, カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We had booked and paid for a king bed, instead was given two doubles. I call nonsense that Expedia “booked it wrong” with them. Unacceptable
2024 年 2 月に 3 泊滞在
Director of Rooms Operationsからの返信 (投稿日 : 2024 年 2 月 26 日)
Dear Jason, Thank you for sharing your feedback. We regret the inconvenience you encountered regarding your reservation issues. If you made a booking through a third-party, prepaid site, you will need to make financial inquiries through them. We recommend that you contact them directly for a resolution regarding any billing concerns or inquiries. We appreciate your patience, and we hope you will revisit us whenever your travels you back this way.Kelly O'Connell,Director of Rooms Operations

10/10 (非常に良い)

Gabriel

The staff was superb everyone including front desk, the valet, and cleaning services
2024 年 2 月に 1 泊滞在
OMCCからの返信 (投稿日 : 2024 年 2 月 28 日)
Thank you for taking the time to review your stay with us!

10/10 (非常に良い)

Diego

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The hotel was clean and the view from the room was fantastic.
2023 年 12 月に 1 泊滞在
Director of Rooms Operationsからの返信 (投稿日 : 2024 年 2 月 5 日)
Dear Diego, Thank you for choosing Oakland Marriott City Center and sharing your experience. We are glad you liked our well-maintained hotel and that you enjoyed the amazing views from your accommodations. Thank you again for including us in your travel plans. It would be a pleasure to welcome you back anytime you visit our area. Kelly O'ConnellDirector of Rooms Operations

10/10 (非常に良い)

Brianna

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Doesn't serve breakfast
2024 年 2 月に 1 泊滞在
OMCCからの返信 (投稿日 : 2024 年 2 月 14 日)
Thank you for staying with us at Oakland Marriott City Center!

10/10 (非常に良い)

Michael

出張, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great location, wonderful staff, fantastic food.
2024 年 1 月に 3 泊滞在
Director of Rooms Operationsからの返信 (投稿日 : 2024 年 2 月 1 日)
Dear Michael, Thank you for sharing about your stay at Oakland Marriott City Center. We appreciate the generous remarks and are glad you could enjoy our convenient, modern hotel that reflects the dynamic surroundings of downtown Oakland. We understand the importance of the details that make up a great stay and are happy knowing our prime location, courteous associates as well as food and beverages enhanced your visit with us. We hope to see you again soon!Kelly O'ConnellDirector of Rooms Operations

8/10 (良い)

Thanh

2024 年 1 月に 2 泊滞在

10/10 (非常に良い)

宿泊されたお客様

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 1 月に 2 泊滞在
OMCCからの返信 (投稿日 : 2024 年 2 月 14 日)
Thank you for staying with us at Oakland Marriott City Center!

10/10 (非常に良い)

lori

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 1 月に 1 泊滞在
OMCCからの返信 (投稿日 : 2024 年 2 月 14 日)
Thank you for staying with us at Oakland Marriott City Center!

10/10 (非常に良い)

Regina

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Lovely hotel. Clean and convenient
2024 年 1 月に 1 泊滞在
OMCCからの返信 (投稿日 : 2024 年 2 月 14 日)
Thank you for staying with us at Oakland Marriott City Center!

8/10 (良い)

Amy

出張
良かった点 : 清潔度、スタッフとサービス、客室の快適度
Nice view, comfortable room, sketchy neighborhood
I really enjoyed the big window with a view of Oakland and downtown SF. The bed was comfortable and there is an onsite restaurant. Nice lobby. The security in the hotel was good but the surrounding neighborhood is rough (much more than just a couple of years ago). You really have to be careful walking in this neighborhood at night.
2024 年 1 月に 2 泊滞在
OMCCからの返信 (投稿日 : 2024 年 2 月 14 日)
Thank you for staying with us at Oakland Marriott City Center! We appreciate the beautiful picture of the view of The Bay and Oakland.

10/10 (非常に良い)

Sandra

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 1 月に 1 泊滞在
OMCCからの返信 (投稿日 : 2024 年 2 月 14 日)
Thank you for staying with us at Oakland Marriott City Center!

10/10 (非常に良い)

Ramon

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Front desk staff … very pleasing and professional. They made the stay well worth it.
2024 年 1 月に 1 泊滞在
Director of Rooms Operationsからの返信 (投稿日 : 2024 年 1 月 15 日)
Dear Ramon, It was a pleasure reading your review of Oakland Marriott City Center. We have a devoted team whose top priority is ensuring every guest receives the thoughtful and attentive service they deserve. We will share your compliments with them. Thank you for choosing us, and we look forward to your return visit. Kelly O'ConnellDirector of Rooms Operations

10/10 (非常に良い)

Rene

良かった点 : 設備とサービス
2024 年 1 月に 1 泊滞在
Director of Rooms Operationsからの返信 (投稿日 : 2024 年 1 月 14 日)
Dear Rene, Thank you for the perfect rating. We are glad you had a wonderful time at Oakland Marriott City Center. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Kelly O'Connell Director of Rooms Operations

2/10 (非常に不満)

James

2024 年 1 月に 1 泊滞在
OMCCからの返信 (投稿日 : 2024 年 2 月 14 日)
Thank you for staying with us at Oakland Marriott City Center!

10/10 (非常に良い)

Kiani

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Really nice room and affordable also a great location. Could easily get to hot spots in Oakland. Check in was smooth and valet parking very convenient.
2023 年 12 月に 1 泊滞在
Director of Rooms Operationsからの返信 (投稿日 : 2024 年 1 月 9 日)
Dear Kiani, Thank you for writing a review about your stay at Oakland Marriott City Center. We are glad our location perfectly suited your travel plans and that you enjoyed our clean accommodations and valet service. It was a pleasure having you, and we look forward to hosting you again the next time you are in the area. Kelly O'Connell Director of Rooms Operations

10/10 (非常に良い)

JAMES

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Excellent staff with easy checking in and out. Special notice to Ms Monica. Excellent customer service.
2024 年 1 月に 2 泊滞在
OMCCからの返信 (投稿日 : 2024 年 2 月 14 日)
Thank you for staying with us at Oakland Marriott City Center!

4/10 (不満)

Eric

良かった点 : 清潔度
気になった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
Won't book this place again
We booked an hour to play Top Golf and it was a disaster. The woman who set us up, walked away without giving us complete instructions how to use the system and we wasted most of our time having to restart the game because it kept having us play the same hole over and over. When we finally got past this, we played two holes and the system reset itself. We finally gave up. The restaurant/bar was open for a few hours in the am and then again in the pm. This was true even on Sunday when there were football games on all day. The bartender told us it was management cutting labor costs. The room was hot and muggy even with the AC on. Pillows were the softest and least effective I have ever used. Cheap, cut corners at every point, not up to Marriot standards. Friends stayed at the AC Marriot and we visited their location. Would rather have stayed there. Hotels.com site said price would be $183 including tax. When I arrived, the charge was $226 and we had no incidental charges. Seems like the website should be able to calculate all fees in advance.
2024 年 1 月に 1 泊滞在
OMCCからの返信 (投稿日 : 2024 年 2 月 14 日)
Thank you for reviewing your stay and we apologize you did not experience a true Oakland Marriott City Center stay. We have followed up internally to ensure this does not re-occur.

10/10 (非常に良い)

Shawn

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great Property and friendly staff
2023 年 12 月に 1 泊滞在
OMCCからの返信 (投稿日 : 2024 年 2 月 14 日)
Thank you for staying with us at Oakland Marriott City Center!

2/10 (非常に不満)

Alexander

出張
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
気になった点 : スタッフとサービス
Initially I thought that I had lost my wallet. They want a physical card to charge incidentals. Their “solution” was to cancel the reservation and give me a refund, and turn me out onto the street at 9:30 in Oakland, California. I did eventually find my wallet at the bottom of my backpack so I did not get turned it into the street. But that there was a real danger of this happening is enough. This is the stupidest policy in the history of hospitality and I will not patronize this entire stupid chain for a long as I live. What is wrong with you people.
2023 年 12 月に 2 泊滞在
Director of Rooms Operationsからの返信 (投稿日 : 2024 年 1 月 5 日)
Dear Alexander, Thank you for taking the time to evaluate your experience. We are sorry you were inconvenienced by our payment policy. It is our hotel’s policy not to accept cash as a form of payment. We must have a credit or debit card on file for each reservation to cover incidentals during your stay. This is standard industry practice at reputable hotel chains, and we regret any miscommunication regarding this concern. We regret we could not host you during this visit, and we can understand the frustration you faced. We hope to see you the next time your travels bring you to our area.Kelly O'ConnellDirector of Rooms Operations

6/10 (普通)

Francisco

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
2023 年 12 月に 1 泊滞在
Director of Rooms Operationsからの返信 (投稿日 : 2024 年 1 月 4 日)
Dear Francisco, Thank you for choosing to stay with us and for rating your experience. We regret if we provided you with anything other than a perfect, seamless experience, and we hope you will come back for a much-improved stay. Thank you again for being our guest.Kelly O'ConnellDirector of Rooms Operations

10/10 (非常に良い)

Trenton

良かった点 : 清潔度、施設のコンディションと設備
Director of Rooms Operationsからの返信 (投稿日 : 2024 年 2 月 8 日)
Dear Trenton, Thank you for the perfect rating. We are glad you had a wonderful time at Oakland Marriott City Center. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience.Kelly O'ConnellDirector of Rooms Operations

10/10 (非常に良い)

Marianne

good
2023 年 12 月に 2 泊滞在
Director of Rooms Operationsからの返信 (投稿日 : 2023 年 12 月 28 日)
Dear Marianne, Thank you for the great rating! It is always exciting to know that we exceeded all your expectations; we are glad you enjoyed your stay. We hope you were able to experience the best of thriving Oakland with our convenient downtown location near top dining, nightlife, entertainment, and sporting venues. It was a pleasure hosting your visit to Oakland Marriott City Center, and we hope to see you again soon. Happy Holidays and Happy New Year!Kelly O'ConnellDirector of Rooms Operations

8/10 (良い)

Toiya

Room was a bit smaller than I thought
2023 年 12 月に 2 泊滞在
OMCCからの返信 (投稿日 : 2024 年 2 月 14 日)
Thank you for staying with us at Oakland Marriott City Center!

10/10 (非常に良い)

DeBorah

出張, グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 1 泊滞在
OMCCからの返信 (投稿日 : 2024 年 2 月 14 日)
Thank you for staying with us at Oakland Marriott City Center!

10/10 (非常に良い)

Donato

良かった点 : 清潔度
2023 年 12 月に 1 泊滞在
Director of Rooms Operationsからの返信 (投稿日 : 2023 年 12 月 20 日)
Dear Donato, Thank you for the wonderful rating for Oakland Marriott City Center. We're delighted to have provided you with a satisfying visit. It was our pleasure to have you stay with us, and we look forward to hosting you again soon.Kelly O'ConnellDirector of Rooms Operations

10/10 (非常に良い)

Lasonja

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 1 泊滞在
Director of Rooms Operationsからの返信 (投稿日 : 2023 年 12 月 28 日)
Dear Lasonja, Thank you for rating your stay at Oakland Marriott City Center. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Happy Holidays and Happy New Year!Kelly O'ConnellDirector of Rooms Operations

8/10 (良い)

Mary

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff was so friendly. We enjoyed late dinners at the Iron and Oak restaurant and were able to visit with the staff each evening.
2023 年 12 月に 3 泊滞在
OMCCからの返信 (投稿日 : 2024 年 2 月 14 日)
Thank you for staying with us at Oakland Marriott City Center!

10/10 (非常に良い)

Donato

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
👍
2023 年 12 月に 1 泊滞在
GENERAL MANAGERからの返信 (投稿日 : 2023 年 12 月 19 日)
Dear Donato, Thank you for sharing about your stay at Oakland Marriott City Center. We appreciate the generous rating and are glad you could enjoy our convenient, modern hotel that reflects the dynamic surroundings of downtown Oakland. We look forward to seeing you again soon!Kelly O'Connell,Director of Rooms Operations

10/10 (非常に良い)

DeAshley

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 2 泊滞在
OMCCからの返信 (投稿日 : 2024 年 2 月 14 日)
Thank you for staying with us at Oakland Marriott City Center!

10/10 (非常に良い)

Sabino

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
OMCCからの返信 (投稿日 : 2024 年 2 月 14 日)
Thank you for staying with us at Oakland Marriott City Center!

10/10 (非常に良い)

Mayra、Fort Worth

グループ旅行
良かった点 : 設備とサービス
Great property! Felt safe. Nice and clean
2023 年 8 月に 2 泊滞在

6/10 (普通)

Christine、El Granada

良かった点 : スタッフとサービス
my office is by the property...not the safest area but
2023 年 12 月に 1 泊滞在
Director of Rooms Operationsからの返信 (投稿日 : 2023 年 12 月 13 日)
Dear Christine, Thank you for sharing the specifics of your stay with us. We regret if any part of your visit to our city made you feel uncomfortable. We appreciate your comments and will share them with our team as we always look for ways to improve. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest. Kelly O'Connell Director of Rooms Operations

6/10 (普通)

Marshyan

カップルで旅行
Director of Rooms Operationsからの返信 (投稿日 : 2024 年 2 月 13 日)
Dear Marshyan, Thank you for being our guest and sharing feedback about your visit. We are disappointed that your stay was not perfect. We value hearing from our guests, as this lets us better improve our guest experience. We hope we will have the pleasure of welcoming you again when your travels bring you this way.Kelly O'ConnellDirector of Rooms Operations

10/10 (非常に良い)

Darryl

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 1 泊滞在
Director of Rooms Operationsからの返信 (投稿日 : 2023 年 12 月 28 日)
Dear Darryl, Thank you for choosing Oakland Marriott City Center and for the excellent rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Kelly O'ConnellDirector of Rooms Operations