内装

ホテル シャタック プラザの口コミ

4 out of 5
ホテル シャタック プラザ
2086 Allston Way, Berkeley, CA

口コミ

8.8

非常に良い

評価 10 - 1006 件の口コミ中 635 件が非常に良い" "
評価 8 - 1006 件の口コミ中 224 件が良い" "
評価 6 - 1006 件の口コミ中 74 件が普通" "
評価 4 - 1006 件の口コミ中 39 件が不満" "
評価 2 - 1006 件の口コミ中 34 件が非常に不満" "

9.2/10

清潔度

9.2/10

スタッフとサービス

8.4/10

設備とサービス

8.8/10

施設のコンディションと設備

8.8/10

環境への配慮

口コミ

8/10 (良い)

Toshihiro

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
バークレーの中心にあり、交通機関をはじめアクセスは抜群。部屋も設備は最低限も新しく清潔で快適だった。レセプションの対応も良かった。
2023 年 10 月に 2 泊滞在
FOMからの返信 (投稿日 : 2023 年 10 月 18 日)
Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.

2/10 (非常に不満)

宿泊されたお客様

出張
気になった点 : スタッフとサービス、客室の快適度
Need big improvement of the front services
The rooms on Shuttack Ave are very noisy during night, especially room 228 is just above Papa Johns Pizza is the worst. If the room is given to you, I highly recommend you should ask to change it to another one. All the front people except for one woman who was in the daytime shift were non-professional and unfriendly, which made me so sad and disappointed.
2023 年 4 月に 2 泊滞在
FOMからの返信 (投稿日 : 2023 年 5 月 3 日)
Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards. I apologize for the noise you experienced. Your comments have been shared with the appropriate departments so that they may be addressed. Please feel free to contact me directly and it will be my pleasure to assist you.Thank you for choosing Hotel Shattuck Plaza!

10/10 (非常に良い)

So

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
清潔でエコ、立地も良く、BARTからのアクセスや治安も良かった。
2022 年 5 月に 7 泊滞在

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff were all kind and supportive. Great room with enough equipments. I'd highly recommend thia hotel.
2021 年 8 月に 2 泊滞在
Patriciaからの返信 (投稿日 : 2021 年 9 月 9 日)
Good afternoon, Thank you for your feedback ! We're glad you enjoyed your stay with us. We hope to see you again soon ! Thank you, Hotel Shattuck Plaza

10/10 (非常に良い)

YASUMASA

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
快適で、スタッフの対応もよく素晴らしいホテルです
英語があまり話せなくても、とても親切に対応していただきました。設備も清潔さもとても良かったです。次回もこのホテルに泊まりたいと思います。
2021 年 6 月に 7 泊滞在
Patriciaからの返信 (投稿日 : 2021 年 8 月 21 日)
Thank you for your feedback ! We're glad you enjoyed your stay with us. We hope to see you again soon ! Thank you, Hotel Shattuck Plaza

8/10 (良い)

Ken

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
立地がよくとても便利
2020 年 2 月に 1 泊滞在
Miracle Chavisからの返信 (投稿日 : 2020 年 2 月 10 日)
Thank you for sharing. We are delighted to hear you enjoyed your stay. We hope to see you again soon.

8/10 (良い)

Chieko

家族旅行
良かった点 : 清潔度、スタッフとサービス
便利
街の中心にあり、便利。部屋はゆったりしているのに、テーブルがなかったのが残念。バスルームは広い。ウオーキングクローゼットもついていて、収納は十分。
2020 年 1 月に 6 泊滞在
Miracle Chavisからの返信 (投稿日 : 2020 年 2 月 6 日)
Thank you for your response. We hope that you come again to visit.

10/10 (非常に良い)

Adekemi

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Always love staying here. Lovely staff and good price
2024 年 5 月に 1 泊滞在

4/10 (不満)

Sheila

カップルで旅行
気になった点 : スタッフとサービス
Vintage historic property in the heart of downtown Berkley .Great location. Staff were not particularly helpful or attentive. The night staff of one person was awful . After a long haul flight and numerous bags, it would have been great if there was better support. He offered no help at all.
2024 年 5 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 23 日)
Dear Sheila,We're glad you appreciated our vintage historic property and its prime downtown location. However, we're sorry to hear about your experience with our staff, especially during your late arrival. Your feedback is valuable, and we'll address it with our team to ensure better support and assistance for our guests. Thank you for bringing this to our attention, and please consider returning in the future for a more welcoming visit.

8/10 (良い)

Scott W.

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The property is conveniently located in downtown Berkeley near public transportation.
2024 年 5 月に 6 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 21 日)
Dear Scott,Thank you for taking the time to provide your review of Hotel Shattuck Plaza. We're glad you found our location in downtown Berkeley convenient. It allows for easy access to the city's vibrant culture, shops, and restaurants, all with the ease of public transportation nearby. We look forward to welcoming you back again soon.

10/10 (非常に良い)

AN

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Perfect
2024 年 5 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 21 日)
Our team strives to provide exceptional experiences at Hotel Shattuck Plaza, and we're delighted to have met your expectations. We can't wait to welcome you back for another fantastic stay!

8/10 (良い)

Barak

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff is generally great. However, receptionist was a little snarky this time.
2024 年 5 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 17 日)
While we're happy to know that you had a great time with us overall, we apologize for any mixed experience with our team members. All of your feedback is gratefully received and will be discussed internally so that improvements can be made where necessary. Thank you, and we hope you'll give us another chance to impress you in the future.

8/10 (良い)

Gary

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Close to BART. Right in heart of downtown Berkeley
2024 年 5 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 16 日)
Dear Gary,Thank you for taking the time to provide your review of Hotel Shattuck Plaza! It is wonderful to hear you enjoyed our convenient location near the attractions surrounding Berkeley. Having you here was a pleasure, and we look forward to you staying with us again in the future.

10/10 (非常に良い)

Pamela

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Beautiful hotel. Extremely friendly staff and close to shopping, restaurants and the BART.
2024 年 5 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 10 日)
Dear Pamela,Thank you for your kind words! We're thrilled you found our property beautiful and our team exceptionally welcoming. It's also great to know that our location near shopping and restaurants added to your overall experience. We can't wait to host you again at Hotel Shattuck Plaza for another wonderful stay!

10/10 (非常に良い)

Weng、La Canada flintridge

気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2024 年 5 月に 2 泊滞在
Kiandra H.からの返信 (投稿日 : 2024 年 5 月 26 日)
Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. Thank you for choosing Hotel Shattuck Plaza!

10/10 (非常に良い)

Peyton

2024 年 5 月に 1 泊滞在
Kiandra H.からの返信 (投稿日 : 2024 年 5 月 26 日)
Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. Thank you for choosing Hotel Shattuck Plaza!

10/10 (非常に良い)

Miguel、San Antonio

2024 年 4 月に 4 泊滞在
Kiandra H.からの返信 (投稿日 : 2024 年 5 月 24 日)
Thank you for taking the time to complete the survey. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations.Thank you for choosing Hotel Shattuck Plaza!

4/10 (不満)

Runqiu

出張
良かった点 : 清潔度
気になった点 : スタッフとサービス、施設のコンディションと設備
The room is next to the construction which is noisy all the time. The restaurant downstairs is not good and expensive. The staff doesn’t care about you at all although it might be a special case since I saw other stuff were smiling. Also the staff told me that I can check out late the other day but on the day I checked out, she said no with no excuse. It almost made me miss my most important meeting. Overall not recommend.
2024 年 5 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 7 日)
Dear Runqiu,Thank you for your review. It was a pleasure having you as our guest recently, though we regret your disappointment with your experience. Your feedback will be shared with our team to ensure our high standards of hospitality are being met. That said, your feedback about noise is understood. The next time you stay with us, simply let us know you would like to avoid certain areas of the property, and we will do our best to make that happen. It was a pleasure having you join us, and we sincerely hope you will give us another chance to change your perceptions down the line and deliver a seamless stay worthy of a perfect rating.

10/10 (非常に良い)

Heather

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I loved my stay at The Hotel Shattuck. My room was very pleasant and comfortable. The hotel decor is beautiful and It has a good vibe. I was really impressed with the quality of the food as well. I would stay here again. The only downside is there is very little street parking and you have to park in the parking garage across the street at $46 per night.
2024 年 4 月に 3 泊滞在

4/10 (不満)

Yun-Hsi

出張
良かった点 : スタッフとサービス
気になった点 : 設備とサービス、施設のコンディションと設備
The room is fairly clean. With everything you will need. But you can hear the noice on the road very clearly with windows closed. Also sounds of air conditioning, water running and other noice is making it hard to sleep at night
2024 年 4 月に 4 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 29 日)
Dear Yun-Hsi,Thank you for taking a moment to let us know about your recent experience staying with us. We are disappointed you did not receive a quality night's sleep because of the noise. If you have issues during your visit, our helpful team is always willing to assist in any way we can. It was nice having you as our guest, and we hope you will consider staying with us again the next time you are in the area.

10/10 (非常に良い)

Bruce

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
lovely, comfy rooms. quiet and cozy
2024 年 4 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 29 日)
Dear Bruce,Thank you for the five-star review! We're thrilled you enjoyed our comfy, quiet, and cozy rooms. We look forward to welcoming you back soon for another lovely stay at Hotel Shattuck Plaza.

10/10 (非常に良い)

Peter

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Good location, not far from the Cal campus. Very nice to get a bottle of wine for Expedia VIP status.
2024 年 4 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 26 日)
Dear Peter,It was an honor to host you at Hotel Shattuck Plaza. We're pleased you liked our convenient downtown location, just two blocks from UC Berkeley. Our team looks forward to seeing you again.

4/10 (不満)

Jinyan

気になった点 : 清潔度
2024 年 4 月に 1 泊滞在
FOMからの返信 (投稿日 : 2024 年 5 月 15 日)
hank you for completing our survey. We noticed low scores and were hoping you could tell us about your experience so that we may work on improving in those areas. Your feedback is greatly appreciated and I look forward to hearing from you. Please feel free to contact me directly if there is anything I can assist you with.Thank you for choosing Hotel Shattuck Plaza!

6/10 (普通)

William

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We liked the hotel and the service. There was major construction going on literally right outside our window that started at 7:10am. It was very noisy and disruptive…..a rude awakening . We would stay again despite this.
2024 年 4 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 26 日)
Dear William,Thank you for sharing your experience. We're pleased you enjoyed our hotel and our team's hospitality, though we regret the disturbance caused by the nearby construction. We appreciate your understanding and look forward to welcoming you back under quieter circumstances for a more restful experience.

10/10 (非常に良い)

Shelly、Fair Oaks

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It was perfect, cute, clean. We really liked there was a bar and restaurant in the facility. Wish it would have stay open 11 PM, but still nice. We would definitely stay there again and pay extra for the parking.
2024 年 4 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 23 日)
Dear Shelly,Thank you! Our team takes great pride in our wonderful hotel, so they will be delighted to read your lovely five-star review. We are thrilled you were impressed with everything we have to offer and look forward to your next stay with us at Hotel Shattuck Plaza.

6/10 (普通)

Qing

The toilet facilities are too poor
2024 年 4 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 23 日)
Dear Qing,Thank you for your recent stay, and we appreciate you sharing your valuable comments. We're very sorry to hear that the bathroom facilities fell short of meeting your expectations. We encourage our guests to reach out to our front desk team with any issues that may occur so we can find a solution and ensure you have a comfortable visit. We're grateful for your feedback, and we hope to have the opportunity to impress you on another occasion.

10/10 (非常に良い)

Monika

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Convenient location & friendly staff Lots of very nice restaurants in walking distance
2024 年 4 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 23 日)
Dear Monika,It was a pleasure to host you at Hotel Shattuck Plaza. We appreciate you highlighting our convenient location near restaurants. Our team hopes to welcome you back soon!

4/10 (不満)

Ban、Menlo Park

2024 年 4 月に 2 泊滞在
FOMからの返信 (投稿日 : 2024 年 5 月 15 日)
hank you for completing our survey. We noticed low scores and were hoping you could tell us about your experience so that we may work on improving in those areas. Your feedback is greatly appreciated and I look forward to hearing from you. Please feel free to contact me directly if there is anything I can assist you with.Thank you for choosing Hotel Shattuck Plaza!

10/10 (非常に良い)

Tatia

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Old building, well maintained. Nice play EXCELLENT location. Easy access to BART, UC Berkeley, food, etc.—great home base while exploring the region.
2024 年 4 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 23 日)
Dear Tatia,It was such a pleasure having you as our guest! Location is one of the most important aspects of a trip, so we’re glad you could experience all the convenience ours affords our guests. Thank you for your perfect rating, and we hope you return soon.

10/10 (非常に良い)

Les

2024 年 4 月に 1 泊滞在
FOMからの返信 (投稿日 : 2024 年 5 月 15 日)
Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.

4/10 (不満)

Aileen

2024 年 4 月に 2 泊滞在
FOMからの返信 (投稿日 : 2024 年 5 月 15 日)
hank you for completing our survey. We noticed low scores and were hoping you could tell us about your experience so that we may work on improving in those areas. Your feedback is greatly appreciated and I look forward to hearing from you. Please feel free to contact me directly if there is anything I can assist you with.Thank you for choosing Hotel Shattuck Plaza!

10/10 (非常に良い)

Barak

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff is excellent! They’re always making sure to look out for you. I’ve gotten upgrades almost every single time I’ve been here ! Thank you, Shattuck team!
2024 年 4 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 22 日)
Dear Barak,Thank you for sharing your experience at Hotel Shattuck Plaza! It's always a pleasure to welcome our guests back, and our team is delighted to have earned your praise. Please consider staying with us again for another terrific experience in the future.

10/10 (非常に良い)

carolyn

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 2 泊滞在
FOMからの返信 (投稿日 : 2024 年 5 月 15 日)
Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.

10/10 (非常に良い)

Mairi、Beverly Hills

2024 年 4 月に 1 泊滞在
FOMからの返信 (投稿日 : 2024 年 5 月 15 日)
Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.

8/10 (良い)

Isai

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
I did not like the wifi -- to slow!
2024 年 4 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 16 日)
Dear Isai,We appreciated the opportunity to host you at Hotel Shattuck Plaza. While we hope you had a comfortable stay overall, we're sorry you struggled with our Wi-Fi. Rest assured, we'll reach out to our internet service provider with your thoughts. We value you as our guest and hope you return soon.

8/10 (良い)

David、W. Hollywood

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Nice old time feel. Friendly staff.
2024 年 4 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 16 日)
Dear David,We appreciate you reviewing your stay at Hotel Shattuck Plaza. Our team is happy that you had a pleasant visit. Built over 100 years ago, our building offers a unique history! Thank you for being our guest, and we hope to welcome you back.

6/10 (普通)

Lesley

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The pillow was very high and hard
2024 年 4 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 16 日)
Dear Lesley,Thank you for taking the time to leave a review. We apologize for any issues faced and we will use your feedback to help us improve the comfort of future guests. We hope you will consider staying with us again soon.

10/10 (非常に良い)

Cindy

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2024 年 2 月に 2 泊滞在
FOMからの返信 (投稿日 : 2024 年 5 月 15 日)
Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.

10/10 (非常に良い)

Eric

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Wow, this was an awesome property to stay at for our group's trip to Berkeley! Fantastic staff and a great & clean room. We will definitely be back!
2024 年 2 月に 4 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 10 日)
Dear Eric, Thank you so much for choosing Hotel Shattuck Plaza. We are thrilled to learn you had a wonderful stay, and we are proud to have earned your five-star review. Your feedback is greatly appreciated, particularly your recognition of our beautiful property, commitment to cleanliness, and amazing staff. We look forward to welcoming you back next time. It was truly our pleasure to host you.

10/10 (非常に良い)

Natalie

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
There was construction early in the morning but other than that I would recommend staying here! Very close to UC Berkeley, staff is very friendly and a lot of food options.
2024 年 4 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 10 日)
Dear Natalie,Thank you for visiting Hotel Shattuck Plaza. We are pleased you enjoyed our friendly service, delicious food, and convenient location. The construction noise you encountered was from another nearby property, and we hope this is finished quickly. It was an honor having you as our guest, and on behalf of our team, we want to welcome you back again anytime.

10/10 (非常に良い)

Andrea

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The room was beautiful, had everything we needed and was very clean. While the area around the hotel is under construction, we weren't bothered because we were there for its proximity to Cal, a mere 5 minute walk. There are a number of tasty restaurants nearby and the Bart station is literally across the street. It was the perfect base camp for our Cal visit.
2024 年 3 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 10 日)
Dear Andrea,Thanks so much for the five stars! We're so happy you enjoyed our beautiful, clean accommodation, as well as our strategic location, just minutes away from a diverse selection of shopping, dining, and public transportation options. We hope you will come to stay with us again soon!

4/10 (不満)

Terr

The air conditioner in my room rattled throughout my entire stay. They first offered to tix the noise and never followed up with me for a change of room. I am thankful that I didn't have to stay in the room throughout the day as I just used it to sleep for a few (uncomfortable) hours.
2024 年 4 月に 2 泊滞在
FOMからの返信 (投稿日 : 2024 年 4 月 4 日)
Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards. I apologize for the experience. Your comments have been shared with the appropriate departments so that they may be addressed. Please feel free to contact me directly and it will be my pleasure to assist you.Thank you for choosing Hotel Shattuck Plaza!

8/10 (良い)

Michael

2024 年 4 月に 1 泊滞在
FOMからの返信 (投稿日 : 2024 年 5 月 15 日)
Thank you for choosing Hotel Shattuck Plaza!

10/10 (非常に良い)

Patrick

2024 年 3 月に 1 泊滞在
FOMからの返信 (投稿日 : 2024 年 5 月 15 日)
Thank you for choosing Hotel Shattuck Plaza!

10/10 (非常に良い)

Jerrold、Bedford

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice, renovate room and great service. Room a bit noisy if it's facing Shattuck.
2024 年 3 月に 3 泊滞在
FOMからの返信 (投稿日 : 2024 年 4 月 4 日)
Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.

10/10 (非常に良い)

nazanin

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great place to stay
2024 年 3 月に 2 泊滞在
FOMからの返信 (投稿日 : 2024 年 4 月 4 日)
Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.

10/10 (非常に良い)

Chak Fung

2024 年 3 月に 1 泊滞在
FOMからの返信 (投稿日 : 2024 年 5 月 15 日)
Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.

6/10 (普通)

Vanessa

小さなお子様連れの家族旅行
気になった点 : 施設のコンディションと設備
The construction noise and been woken up at 7:30am to a bulldozer by my window was unfortunate. I wish the check in person would have considered a different room for my family.
2024 年 3 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 14 日)
Dear Vanessa,We appreciate you taking the time to reach out and share your feedback. Please accept our apologies for any noise disturbance you experienced. Our team is happy to find a solution to anything less than perfect during your stay. On your next visit, we look forward to meeting all your expectations.

10/10 (非常に良い)

Virginia

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
All was great. caring staff.
2024 年 3 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 31 日)
Dear Virginia,Thank you for sharing your experience with us! Providing exceptional service is our priority, and it's fantastic to know that you felt well taken care of. We look forward to welcoming you back to Hotel Shattuck Plaza for another memorable visit.

10/10 (非常に良い)

Susan H、San Jose

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great service and great location
2024 年 3 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 27 日)
Dear Susan,Thank you for choosing Hotel Shattuck Plaza. Our team is delighted you received excellent service during your stay with us and enjoyed our convenient location. We take pride in providing our guests with a comfortable experience and appreciate your feedback. It was our pleasure to host you, and we hope to see you the next time you are in the area for another memorable experience.