ノースウェスト ホテル

「Staff unhelpful」

「冷蔵庫付きの部屋を予約したのに行ってみると冷蔵庫が無い。フロントに言ってかえてもらいましたが喫煙可の部屋しか空いて無かったらしくタバコのにおいがすごくて嫌でした。部屋自体はとても綺麗でした。周りに飲食店が沢山あり海にも近いので便利の良いホテルだと思います。」

「Great property for our weekend getaway」

「予約の変更などに関するフロント係の対応が、こちらの話を理解しようとせず、高圧的な態度で最悪だった。」

「Great friendly staff! Good location!」

「Our experience at this hotel was extremely disappointing. From the moment we arrived, the staff was unwelcoming and rude. We were met with eye rolls, ignored at times, and on one occasion a staff member grunted at us at the coffee bar and motioned for me to move away from the coffee station in a way that felt very dismissive. We requested room service/housekeeping and it was not completed. Getting fresh towels became a struggle, and when we finally received them, one towel appeared to have what...

「There was some confusion upon arrival but Marcus at the front desk was absolutely amazing. Took his time and got everything sorted out. Would absolutely recommend for his service alone.」

「Parking on site at no additional charge. Clean rooms. Polite staff very helpful」

「The location was great/waterfront property. The premises was very clean. The staff was friendly and engaging. The bed was super comfortable (I slept well every night). The breakfast changed a little every day which I appreciated. My only complaints - The gas grill was difficult to light and there were no clear instructions posted on how to light them. I spoke with maintenance about the issue and was told they needed to be replaced but that would not be done until after the busy vacation season....