デザイナーショップ
利用可能日を確認

ザ チャールズ ホテルの口コミ

4 out of 5
ザ チャールズ ホテル
209 Queen St, Niagara-on-the-Lake, ON

口コミ

8.6

非常に良い

評価 10 - 408 件の口コミ中 223 件が非常に良い" "
評価 8 - 408 件の口コミ中 109 件が良い" "
評価 6 - 408 件の口コミ中 47 件が普通" "
評価 4 - 408 件の口コミ中 20 件が不満" "
評価 2 - 408 件の口コミ中 9 件が非常に不満" "

9.2/10

清潔度

9.2/10

スタッフとサービス

8.2/10

設備とサービス

8.2/10

施設のコンディションと設備

8.2/10

環境への配慮

口コミ

10/10 (非常に良い)

Gerald

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
We had a great experience and plan to return.
2024 年 5 月に 1 泊滞在

8/10 (良い)

Danielle

Bien
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Chandra

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Weekend get away. We had an excellent stay
2024 年 4 月に 1 泊滞在

10/10 (非常に良い)

Kathryn

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great location
2024 年 5 月に 2 泊滞在

10/10 (非常に良い)

Jarrett

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great experience all around, staff and restaurant were amazing. Room had old charm but was very clean. Very happy!
2024 年 4 月に 2 泊滞在

10/10 (非常に良い)

jill

2024 年 4 月に 1 泊滞在

6/10 (普通)

Karen

カップルで旅行
良かった点 : 施設のコンディションと設備
Location was good checkin girl was good. Our room was cold learned only way to raise the heat was for front desk to come and do it. Also, by changing one all would be at the same temperature.?? The following morning could not get hot water to stay for a shower. Spoke to front desk she said old building takes a while we left running for 20 minutes still hot then cold. Person on the front desk was rude and not listening eventually said we could change rooms but we were only staying for one more night. Next morning had hot water so we think they must have ran out and our room was at the end of the water line. Will not stay there again
2024 年 4 月に 2 泊滞在

8/10 (良い)

aldo

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
staff was friendly and courteus
2024 年 4 月に 1 泊滞在

10/10 (非常に良い)

Alexandra

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Would love to stay again!
2024 年 4 月に 2 泊滞在

8/10 (良い)

Trish

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Staff were very friendly and helpful. Rooms was lovely.
2024 年 4 月に 2 泊滞在

10/10 (非常に良い)

Ken

2024 年 4 月に 1 泊滞在

6/10 (普通)

Katherine

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
2024 年 2 月に 1 泊滞在

8/10 (良い)

Lee

良かった点 : 清潔度、スタッフとサービス
2024 年 2 月に 1 泊滞在

10/10 (非常に良い)

Margaret

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
There was absolutely nothing I would change about our stay. Beautiful property, lovely staff; we won't stay anywhere else 💕
2023 年 12 月に 1 泊滞在

6/10 (普通)

Sean

2024 年 1 月に 1 泊滞在

8/10 (良い)

Simon

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Service was generally very good and accommodating to changes. An issue with the chef meant breakfast was not available one morning. A better option than the end of town was expected. The facility is very nice, though some rooms are small - not expected. Would definitely recommend a stay. Opt for larger rooms.
2023 年 12 月に 2 泊滞在

10/10 (非常に良い)

Natasha

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This was our second stay at The Charles Hotel. This time we stayed at the Newark Room. We loved the heated bathroom floors, cozy layout, window seat and antique furniture. The whole staff was very friendly and efficient. Both check-in and check-out were quick and easy :) Thank you, everyone, for making our stay a memorable experience! Will come back in the future.
2023 年 12 月に 2 泊滞在

6/10 (普通)

Aidan

良かった点 : 清潔度
way too overpriced for what it’s worth - their virtual assistant was nice because you can send a quick message and get a response back. the lady at the desk didn’t have the best vibe
2023 年 12 月に 1 泊滞在

10/10 (非常に良い)

AMIT

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 12 月に 1 泊滞在

10/10 (非常に良い)

Jeremy

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Always a great time at the Charles. Service is always top notch. Perfect walk to the shops/dining as well.
2023 年 12 月に 1 泊滞在

10/10 (非常に良い)

John、Cobourg

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Friendly staff. Always willing to help.
2023 年 11 月に 1 泊滞在

2/10 (非常に不満)

don

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備
Sooo cold. Heater was not working properly. Had them turn the thermostat up twice - to the 80s...still cold. Floor was like an ice rink. Tried to warm up...no hot water in the morning. Couldn't even have a shower. Frigid water only. I was told the manger would be in touch...4 days later, no word. Should have been refunded...miserable stay.
2023 年 11 月に 1 泊滞在

8/10 (良い)

Mark

カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
I had reserved a room that was called a “premium room.” We checked in and were lead to a room that had a bed with very little room to move on either side of the bed…it certainly wasn’t a room that was pictured as “premium” on their website. When I asked the front desk about it, I was told “premium rooms” have different sizes and are called “premium” bc they have access outside. Fortunately there was a larger premium room available and it was beautiful. Lots of charm and character. The location of the hotel is perfect. Walking distance to everything. It’s a great town. Very relaxing. We did not go to the Hob Nob restaurant but we did go to the less formal pub style restaurant. That was very relaxing and fun. Overall, staff was not the most pleasant, but not to the point where it affected our stay. We would definitely return to this property.
2023 年 11 月に 2 泊滞在

6/10 (普通)

John

カップルで旅行
気になった点 : 施設のコンディションと設備
It is within walking distance to downtown! However, besides that the property is tired and needs to be refreshed on the outside. There was no way to adjust the heat in the room and the TV had some issues. For the $$ there are better options.
2023 年 11 月に 2 泊滞在

10/10 (非常に良い)

Jacqueline

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 11 月に 1 泊滞在

8/10 (良い)

Jean Anne

良かった点 : 清潔度
Lovely old town setting
2023 年 11 月に 1 泊滞在

4/10 (不満)

Lourdes

気になった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 11 月に 1 泊滞在

6/10 (普通)

Ken

良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
Great location.
2023 年 11 月に 3 泊滞在

10/10 (非常に良い)

Derek

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Just amazing stay
First day was amazing. Just love the bathroom in the hot tub very historical house and town. Hotel was very convenient to Niagara Falls great surrounding and lots of places to see highly recommend staying here.
2023 年 10 月に 1 泊滞在

10/10 (非常に良い)

Todd

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
An exquisite little hotel. Perfect location. Love thr charm and quietness of it. The staff are friendly and kind and amenable to the guests needs.
2023 年 11 月に 1 泊滞在

4/10 (不満)

Mark Watson

2023 年 11 月に 1 泊滞在

10/10 (非常に良い)

Wendy

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Enjoyed the connivence of the location. Staff friendly and knowledgeable.
2023 年 11 月に 1 泊滞在

6/10 (普通)

Jennifer

良かった点 : 清潔度、スタッフとサービス
Its a convenient location and staff was very friendly. The only drawbacks are: 1. You need to have someone from the front desk come to your room everytime you want to adjust the room temperature (so if its too cold or hot in the middle of the night someone needs to actually come into your room with the remote!!) 2. Virtual assistant IVY was helpful but too communicative. After one hour I received a text asking to rate my stay so far.
2023 年 10 月に 1 泊滞在

8/10 (良い)

Allan

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very friendly staff and great service. I wish they had an outdoor heater for sitting outside. The property does show its age but at the same time adds to its overall charm. A nice place to stay.
2023 年 10 月に 1 泊滞在

6/10 (普通)

Thomas

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice location!
2023 年 10 月に 1 泊滞在

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Our stay was wonderful. The hotel was close to everything and we had a great time. We walked around town, and even rented bikes. The food in both the dining room and the pub was a bit overpriced - so we searched out lower cost meals, but other than that, all was good. We will come back for sure.
2023 年 10 月に 3 泊滞在

10/10 (非常に良い)

David

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Nice relaxing getaway Beautiful vineyards nearby Very peaceful environment
2023 年 10 月に 4 泊滞在

10/10 (非常に良い)

Andrea

2023 年 10 月に 1 泊滞在

8/10 (良い)

Roger

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Vacation time with friends
The friendliness & helpfulness of staff was outstanding!! Bed was too firm and very uncomfortable. TV did not work, but, hey, who wants a TV in such a beautiful area. Food was excellent!! Overall, a very good rating but be certain to check hot water before showering. Especially in Room 105. A a hot pot of tea furnished in mid afternoon fit perfectly!! All in all, quite fun.
2023 年 10 月に 3 泊滞在

6/10 (普通)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、客室の快適度
Ok but not treat
The Charles Hotel was Ok but not great. Our room on the ground floor was very noisy. Decor is quaint and bathroom very dark. Service was great especially from Anna.
2023 年 10 月に 1 泊滞在

8/10 (良い)

Nariman、Caledon

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This stuff are extremely friendly

10/10 (非常に良い)

Merry、ORCHARD PARK

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Highly recommend.
2023 年 10 月に 1 泊滞在

10/10 (非常に良い)

Ross

良かった点 : 清潔度、スタッフとサービス
2023 年 10 月に 2 泊滞在

10/10 (非常に良い)

Susan

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Gracious, elegant, walking distance to lovely shopping. Excellent breakfast and atmosphere. Highly recommend.
2023 年 10 月に 2 泊滞在

10/10 (非常に良い)

Heather

カップルで旅行
Absolutely loved the Charles Inn! The room was so pretty and when we arrived they had beautiful jazz music playing in our room. Bed was very comfortable and the shower was amazing. It is a great location in the heart of NOTL close to everything. When we checked in we were given fresh chocolate chip cookies which were delicious. We will definitely stay here again! Thank you!
2023 年 10 月に 2 泊滞在

8/10 (良い)

Alma、Chesterfield

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
Property condition is a lot more worn out than the pictures. We had a major leak from the ceiling (light) leaking water into the bed and suitcase and got everything wet. They moved us to another room (no air conditioning) and it was 80 degrees this past weekends. They gave us a discount on the room and free breakfast, but for the money they charge for rooms we were expecting nicer accommodations.
2023 年 9 月に 2 泊滞在

4/10 (不満)

David

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
The location -- walking distance to all points of interest in the historic district of NOTL -- led us to book here (a first time at this property). It's a photogenic property and the grounds and dining room/breakfast room are quite attractive. We were there two nights ... the first night featuring a 12:30 fire alarm that went unexplained or not resulting in an 'all clear' Also, the HVAC system that could only be adjusted by a staff person. We were uncomfortably cold. The TV provided was about the size of a large laptop screen and the screen's low resolution/contrast made it difficult to read the scores etc. from the Ryder Cup. The room rates were higher than the experience warranted.
2023 年 9 月に 2 泊滞在

8/10 (良い)

Pauline

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The room was small but comfortable and I especially liked the heated bathroom floor. Unexpected extras like the small fridge and iron and ironing board and bath robes. It would have been nice to control the temperature of the room ourselves plus, the temp display as well as other lights, brightened the room. If you need darkness for sleep, this is not the room for you. The charm is in the age of the building and the beautiful surroundings. Very peaceful!
2023 年 9 月に 1 泊滞在

10/10 (非常に良い)

Anna

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This is a very unique property with a lot of history. The staff were friendly and helpful. Such a great location, we walked everywhere. Would definitely stay here again!
2023 年 7 月に 1 泊滞在

8/10 (良い)

Raymond、Mississauga

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
A great property except . . .a) room temperature required a call to the front desk to change and b) for older people (not with a physical handicap) like us using the tub/shower felt awkward and unsafe. Everything else was a full 10/10
2023 年 9 月に 1 泊滞在