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ヒルトン ナイアガラ フォールズ / フォールズビュー ホテル & スイーツの口コミ

4 out of 5
ヒルトン ナイアガラ フォールズ / フォールズビュー ホテル & スイーツ
6361 Fallsview Blvd, Niagara Falls, ON

口コミ

7.4

良い

評価 10 - 9738 件の口コミ中 3560 件が非常に良い" "
評価 8 - 9738 件の口コミ中 2276 件が良い" "
評価 6 - 9738 件の口コミ中 1586 件が普通" "
評価 4 - 9738 件の口コミ中 1183 件が不満" "
評価 2 - 9738 件の口コミ中 1133 件が非常に不満" "

7.8/10

清潔度

7.8/10

スタッフとサービス

7.6/10

設備とサービス

7.4/10

施設のコンディションと設備

7.6/10

環境への配慮

口コミ

6/10 (普通)

Masaji

初めてヒルトンに泊まるので楽しみでしたが、 チェックインの時に200カナダドルクレジットで支払いするみたいです。 スリッパ歯ブラシはありませんでした。 水は5ドルでした。 スタッフはとても丁寧です。
2024 年 4 月に 2 泊滞在

10/10 (非常に良い)

KOUJI

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
nice loby announce
2024 年 3 月に 2 泊滞在
EMからの返信 (投稿日 : 2024 年 3 月 13 日)
Thank you for taking the time to review Hilton Niagara Falls/Fallsview Hotel & Suites. We are thrilled to hear that you enjoyed your stay with us! We will share your amazing review with the rest of our Team. We hope to see you again in the future!

10/10 (非常に良い)

shigeo

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 6 月に 1 泊滞在
ltからの返信 (投稿日 : 2023 年 6 月 20 日)
Thank you for taking the time to review Hilton Niagara Falls/Fallsview Hotel & Suites. We will share your review with the rest of our Team. We hope to see you again in the future!

10/10 (非常に良い)

KYOICHI

出張, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
新しく綺麗、清潔、スタッフ対応良し 部屋のバスが大きくゆったりしていて日本人向きです。 他のホテルは存じませんが間違いないホテルです。 カジノも建物で繋がっています。 レストランは利用していませんので評価できませんが 近くのメキシカンレストランが良かったです。
2023 年 4 月に 1 泊滞在
gからの返信 (投稿日 : 2023 年 4 月 24 日)
Thank you for taking the time to review Hilton Niagara Falls/Fallsview Hotel & Suites. We are thrilled to hear that you enjoyed your stay with us! We will share your amazing review with the rest of our Team. We hope to see you again in the future!

10/10 (非常に良い)

Jun

2023 年 4 月に 1 泊滞在
ltからの返信 (投稿日 : 2023 年 5 月 10 日)
Thank you for taking the time to review Hilton Niagara Falls/Fallsview Hotel & Suites.

6/10 (普通)

TADATOSHI

小さなお子様連れの家族旅行
良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
眺望と階層に問題あり、最初高層階であったが眺望に難あり、部屋変更をリクエストし快くチェンジしてくれ、眺望の角度は良くなるが、階層が低くなり障害物とネオンが邪魔になる。
2023 年 3 月に 1 泊滞在
GLからの返信 (投稿日 : 2023 年 3 月 7 日)
Thank you for taking the time to provide your feedback for Hilton Niagara Falls/Fallsview Hotel & Suites. We’re sorry to hear about your experience with us. We apologize that our service did not meet your expectations. Your comments allow us the opportunity to do better. It’s important to us that our guests are more than satisfied. We intend to make this right and hope you will allow us a second chance. Thank you.

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2022 年 6 月に 1 泊滞在
Revenueからの返信 (投稿日 : 2022 年 7 月 1 日)
Thank You

10/10 (非常に良い)

Edward

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent experience.
2024 年 5 月に 3 泊滞在

2/10 (非常に不満)

David

カップルで旅行
気になった点 : 清潔度、施設のコンディションと設備
We payed for a city view, yet we had the view of a brick wall. Had to call and get our room changed. Our shower drainage was black and moldy. Housekeeping didn’t clean our room, they just made our bed and that’s it. Bathroom floors stayed dirty. Sheets weren’t changed. There was a blood stain on our pillow and brown stains on the sheets. It was insanely hot in our room, even putting the AC all the way up. They set a limit on the Ac and that’s what you have to deal with. Had to sleep with no sheets or blankets cause of how hot the room was. You’d be sweating as you are getting ready for the day. The hallways were cooler than the room. Our toilet got clogged after 1 usage.
2024 年 5 月に 3 泊滞在
Managementからの返信 (投稿日 : 2024 年 5 月 27 日)
Thank you for taking the time to provide your feedback for Hilton Niagara Falls/Fallsview Hotel & Suites. We’re sorry to hear about your experience with us. We apologize that our service did not meet your expectations. Your comments allow us the opportunity to do better. It’s important to us that our guests are more than satisfied. We intend to make this right and hope you will allow us a second chance. Thank you.

10/10 (非常に良い)

Jenipher

良かった点 : 清潔度
Great.
2024 年 5 月に 2 泊滞在
Managementからの返信 (投稿日 : 2024 年 5 月 27 日)
Thank you for taking the time to review Hilton Niagara Falls/Fallsview Hotel & Suites. We are thrilled to hear that you enjoyed your stay with us! We will share your amazing review with the rest of our Team. We hope to see you again in the future!

4/10 (不満)

Viviana

良かった点 : 清潔度
気になった点 : スタッフとサービス
They charge me extra parking when I never park in the hotel, why?? The were not so friendly staff, one of the staff give him hard time to my son for using the gym in another tower, he. Was very rude. We pay the use of everything including gym, internet connection was horrible, tv did not have many choices to watch
2024 年 5 月に 3 泊滞在
Managementからの返信 (投稿日 : 2024 年 5 月 27 日)
Thank you for taking the time to provide your feedback for Hilton Niagara Falls/Fallsview Hotel & Suites. We’re sorry to hear about your experience with us. We apologize that our service did not meet your expectations. Your comments allow us the opportunity to do better. It’s important to us that our guests are more than satisfied. We intend to make this right and hope you will allow us a second chance. Thank you.

10/10 (非常に良い)

Matt

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great property
2024 年 5 月に 3 泊滞在
EMからの返信 (投稿日 : 2024 年 5 月 27 日)
Thank you for taking the time to review Hilton Niagara Falls/Fallsview Hotel & Suites. We are thrilled to hear that you enjoyed your stay with us! We will share your amazing review with the rest of our Team. We hope to see you again in the future!

6/10 (普通)

Murali Krishna

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Should have provided free parking
2024 年 5 月に 1 泊滞在
EMからの返信 (投稿日 : 2024 年 5 月 27 日)
Thank you for taking the time to review Hilton Niagara Falls/Fallsview Hotel & Suites. We are thrilled to hear that you enjoyed your stay with us! We will share your amazing review with the rest of our Team. We hope to see you again in the future!

10/10 (非常に良い)

Pinder

Love it
2024 年 5 月に 1 泊滞在
emからの返信 (投稿日 : 2024 年 5 月 27 日)
Thank you for taking the time to review Hilton Niagara Falls/Fallsview Hotel & Suites. We are thrilled to hear that you enjoyed your stay with us! We will share your amazing review with the rest of our Team. We hope to see you again in the future!

2/10 (非常に不満)

Jennifer

家族旅行
良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
This was not a Hilton quality hotel. They don't even have decentralized heating, like some sort of janky highway motel.
2024 年 4 月に 4 泊滞在
EMからの返信 (投稿日 : 2024 年 5 月 27 日)
Thank you for taking the time to provide your feedback for Hilton Niagara Falls/Fallsview Hotel & Suites. We’re sorry to hear about your experience with us. We apologize that our service did not meet your expectations. Your comments allow us the opportunity to do better. It’s important to us that our guests are more than satisfied. We intend to make this right and hope you will allow us a second chance. Thank you.

10/10 (非常に良い)

Alana

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
My husband and I stayed here for our anniversary. Our room had a good view of the falls. The hotel overall is very clean. The only issue we had was the elevators. At a certain time (peak hours for breakfast and dinner) the elevators take a while to stop on the floor and when they do, it is full and it stops on almost every floor. There was some good laughs while in the elevator, however, waiting a good 30 minutes on an elevator is a bit crazy. Other than that this hotel was great. I would not mind staying here again.
2024 年 5 月に 3 泊滞在
EMからの返信 (投稿日 : 2024 年 5 月 27 日)
Thank you for taking the time to review Hilton Niagara Falls/Fallsview Hotel & Suites. We are thrilled to hear that you enjoyed your stay with us! We will share your amazing review with the rest of our Team. We hope to see you again in the future!

10/10 (非常に良い)

Kedhar

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beautiful falls view
2024 年 5 月に 1 泊滞在
EMからの返信 (投稿日 : 2024 年 5 月 27 日)
Thank you for taking the time to review Hilton Niagara Falls/Fallsview Hotel & Suites. We are thrilled to hear that you enjoyed your stay with us! We will share your amazing review with the rest of our Team. We hope to see you again in the future!

10/10 (非常に良い)

Nancy

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The parking lot was too far from the Hotel.
2024 年 5 月に 1 泊滞在
Managementからの返信 (投稿日 : 2024 年 5 月 27 日)
Thank you for taking the time to review our hotel. We do apologize for the inconveniences. We have shared your feedback with our team, we will work hard to improve the mentioned areas.

10/10 (非常に良い)

Van

良かった点 : 清潔度、スタッフとサービス、設備とサービス
Lovely room - very clean. View of the Falls was excellent. Front desk, cleaning & maintenence staff went above & beyond to help with my TV remote issue. The only issue with this hotel is the elevator service... very slow & you have to wait atleast 20 minutes to get into elevator. Otherwise; it was a lovely stay for me. Thank you!
2024 年 5 月に 1 泊滞在
Managementからの返信 (投稿日 : 2024 年 5 月 27 日)
Thank you for taking the time to review Hilton Niagara Falls/Fallsview Hotel & Suites. We are thrilled to hear that you enjoyed your stay with us! We will share your amazing review with the rest of our Team. We hope to see you again in the future!

6/10 (普通)

zachary

カップルで旅行, 家族旅行
良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備
My only complaint is when paying premium dollar for a view with a premium view of the American and horseshoe falls, we were only able to see the horseshoe falls when standing right against the window looking at a sharp angle to the right. Secondly the room itself was in poor condition large runs and missing pieces of carpet. Again for $800 a night after fees and taxes that’s a little steep when considering the condition of the room.
2024 年 5 月に 1 泊滞在
Managementからの返信 (投稿日 : 2024 年 5 月 27 日)
Thank you for taking the time to review our hotel. We do apologize for the inconveniences. We have shared your feedback with our team, we will work hard to improve the mentioned areas.

10/10 (非常に良い)

SAM

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Good experience
2024 年 5 月に 1 泊滞在
Managementからの返信 (投稿日 : 2024 年 5 月 27 日)
Thank you for taking the time to review Hilton Niagara Falls/Fallsview Hotel & Suites. We are thrilled to hear that you enjoyed your stay with us! We will share your amazing review with the rest of our Team. We hope to see you again in the future!

4/10 (不満)

Nikhil

小さなお子様連れの家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
気になった点 : スタッフとサービス
Overall property was nice & location was perfect. However hotel staff could be more courteous & careful. -Bath room was not refilled with shampoo & soap. -Also, we booked room for 4 and there were not enough blankets. When asked on the front desk, we were told to call the room services as they won’t know about the number of people in room since the booking was made via 3rd party website. Really, din’t they knew at the time of check-in. In short we were tired of excuses and also the manager didn’t revert back after providing the feedback.
2024 年 5 月に 1 泊滞在
Managementからの返信 (投稿日 : 2024 年 5 月 26 日)
Thank you for taking the time to provide your feedback for Hilton Niagara Falls/Fallsview Hotel & Suites. We’re sorry to hear about your experience with us. We apologize that our service did not meet your expectations. Your comments allow us the opportunity to do better. It’s important to us that our guests are more than satisfied. We intend to make this right and hope you will allow us a second chance. Thank you.

10/10 (非常に良い)

Ashley Morgan

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beautiful hotel and staff were pleasant. My only suggestion would be to have a full length mirror in the room or in the bathroom.
2024 年 5 月に 1 泊滞在
EMからの返信 (投稿日 : 2024 年 5 月 26 日)
Thank you for taking the time to review Hilton Niagara Falls/Fallsview Hotel & Suites. We are thrilled to hear that you enjoyed your stay with us! We will share your amazing review with the rest of our Team. We hope to see you again in the future!

2/10 (非常に不満)

Nora

カップルで旅行, 家族旅行, 小さなお子様連れの家族旅行
良かった点 : 設備とサービス
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
When we came to the room, it smelled chips as if someone just checked out. I got a sore throat the same night. Cleaning service is aweful! I asked for a new bed blanket, but they give me a material that you can never use for sleeping since it was so itchy! I am never ever coming here!
2024 年 5 月に 4 泊滞在
EMからの返信 (投稿日 : 2024 年 5 月 26 日)
Thank you for taking the time to provide your feedback for Hilton Niagara Falls/Fallsview Hotel & Suites. We’re sorry to hear about your experience with us. We apologize that our service did not meet your expectations. Your comments allow us the opportunity to do better. It’s important to us that our guests are more than satisfied. We intend to make this right and hope you will allow us a second chance. Thank you.

10/10 (非常に良い)

pawandip

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The hotel was clean and a great location. It was raining when we went so the walking path to the casino was wonderful. The only downside was they didn’t have any parking available on site and offsite parking was $50, Which in my opinion is on the high side.
2024 年 5 月に 1 泊滞在
EMからの返信 (投稿日 : 2024 年 5 月 26 日)
Thank you for taking the time to review Hilton Niagara Falls/Fallsview Hotel & Suites. We are thrilled to hear that you enjoyed your stay with us! We will share your amazing review with the rest of our Team. We hope to see you again in the future!

8/10 (良い)

Lucas

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
Managementからの返信 (投稿日 : 2024 年 5 月 27 日)
Thank you for taking the time to review Hilton Niagara Falls/Fallsview Hotel & Suites. We are thrilled to hear that you enjoyed your stay with us! We will share your amazing review with the rest of our Team. We hope to see you again in the future!

10/10 (非常に良い)

Lyana

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
David helped me get parking waived because I’m handicap and forgot my handicap placard. Amazing service!!
2024 年 5 月に 1 泊滞在

2/10 (非常に不満)

Marta

気になった点 : 清潔度、スタッフとサービス
2024 年 5 月に 1 泊滞在
EMからの返信 (投稿日 : 2024 年 5 月 27 日)
Thank you for taking the time to provide your feedback for Hilton Niagara Falls/Fallsview Hotel & Suites. We’re sorry to hear about your experience with us. We apologize that our service did not meet your expectations. Your comments allow us the opportunity to do better. It’s important to us that our guests are more than satisfied. We intend to make this right and hope you will allow us a second chance. Thank you.

10/10 (非常に良い)

Maurice

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Liked. Great view of the Falls from my room! Good natural light. Didn’t like. I didn’t have enough light in the room at night. Especially in the bathroom. Not enough light in the shower.
2024 年 5 月に 2 泊滞在
Managementからの返信 (投稿日 : 2024 年 5 月 26 日)
Thank you for taking the time to review Hilton Niagara Falls/Fallsview Hotel & Suites. We are thrilled to hear that you enjoyed your stay with us! We will share your amazing review with the rest of our Team. We hope to see you again in the future!

10/10 (非常に良い)

Marilou、Richmond Hill

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Highly recommend - friendly staffs/clean/ beautiful view/ safe
2024 年 5 月に 1 泊滞在
Managementからの返信 (投稿日 : 2024 年 5 月 26 日)
Thank you for taking the time to review Hilton Niagara Falls/Fallsview Hotel & Suites. We are thrilled to hear that you enjoyed your stay with us! We will share your amazing review with the rest of our Team. We hope to see you again in the future!

8/10 (良い)

Stephen

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
Managementからの返信 (投稿日 : 2024 年 5 月 26 日)
Thank you for taking the time to review Hilton Niagara Falls/Fallsview Hotel & Suites. We are thrilled to hear that you enjoyed your stay with us! We will share your amazing review with the rest of our Team. We hope to see you again in the future!

10/10 (非常に良い)

Edgar

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Hotel is close to a lot of tourist attraction and the parking is a good price.
2024 年 5 月に 1 泊滞在
Managementからの返信 (投稿日 : 2024 年 5 月 26 日)
Thank you for taking the time to review Hilton Niagara Falls/Fallsview Hotel & Suites. We are thrilled to hear that you enjoyed your stay with us! We will share your amazing review with the rest of our Team. We hope to see you again in the future!

8/10 (良い)

Jack

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
気になった点 : 施設のコンディションと設備
Very nice stay, a couple of utilities didn’t work properly, ie, fire place, windows were smuggled harder to see view
2024 年 5 月に 1 泊滞在
Managementからの返信 (投稿日 : 2024 年 5 月 26 日)
Thank you for taking the time to review Hilton Niagara Falls/Fallsview Hotel & Suites. We are thrilled to hear that you enjoyed your stay with us! We will share your amazing review with the rest of our Team. We hope to see you again in the future!

8/10 (良い)

Emelita

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Clean but very expensive specially parking 80$ per night 90$ with taxes.
2024 年 5 月に 2 泊滞在
MMからの返信 (投稿日 : 2024 年 5 月 25 日)
Thank you for taking the time to review our hotel. We do apologize for the inconveniences. We have shared your feedback with our team, we will work hard to improve the mentioned areas.

10/10 (非常に良い)

Harpreet

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Customer service
2024 年 5 月に 1 泊滞在
MMからの返信 (投稿日 : 2024 年 5 月 25 日)
Thank you for taking the time to review Hilton Niagara Falls/Fallsview Hotel & Suites. We are thrilled to hear that you enjoyed your stay with us! We will share your amazing review with the rest of our Team. We hope to see you again in the future!

10/10 (非常に良い)

Hamid

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Adv: Easy check-in, nice representatives, good location, full falls view (depends on the room), nice pool view. Disadv: There was no microwave, the pool was cold, expensive parking.
2024 年 5 月に 2 泊滞在
MMからの返信 (投稿日 : 2024 年 5 月 25 日)
Thank you for taking the time to review Hilton Niagara Falls/Fallsview Hotel & Suites. We are thrilled to hear that you enjoyed your stay with us! We will share your amazing review with the rest of our Team. We hope to see you again in the future!

10/10 (非常に良い)

Karen

良かった点 : 清潔度、施設のコンディションと設備
2024 年 5 月に 2 泊滞在
Managementからの返信 (投稿日 : 2024 年 5 月 26 日)
Thank you for taking the time to review Hilton Niagara Falls/Fallsview Hotel & Suites. We are thrilled to hear that you enjoyed your stay with us! We will share your amazing review with the rest of our Team. We hope to see you again in the future!

6/10 (普通)

Georgia

良かった点 : 清潔度
The alarm clock must not have been reset / er eased by the maids after the last person to stay, as it went off at 6 am a couple times and woke me
2024 年 5 月に 1 泊滞在
Managementからの返信 (投稿日 : 2024 年 5 月 25 日)
Thank you for taking the time to review our hotel. We do apologize for the inconveniences. We have shared your feedback with our team, we will work hard to improve the mentioned areas.

10/10 (非常に良い)

Donna

グループ旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
The property and rooms were very clean. The location was central to a lot of the attractions. Walking distance to the falls and a lot of restaurants. Plus across from the casino.
2024 年 5 月に 2 泊滞在
Managementからの返信 (投稿日 : 2024 年 5 月 25 日)
Thank you for taking the time to review Hilton Niagara Falls/Fallsview Hotel & Suites. We are thrilled to hear that you enjoyed your stay with us! We will share your amazing review with the rest of our Team. We hope to see you again in the future!

4/10 (不満)

Jessica

良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備
2024 年 5 月に 1 泊滞在
EMからの返信 (投稿日 : 2024 年 5 月 25 日)
Thank you for taking the time to provide your feedback for Hilton Niagara Falls/Fallsview Hotel & Suites. We’re sorry to hear about your experience with us. We apologize that our service did not meet your expectations. Your comments allow us the opportunity to do better. It’s important to us that our guests are more than satisfied. We intend to make this right and hope you will allow us a second chance. Thank you.

10/10 (非常に良い)

Ann chew

家族旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Couch in room is dirty and causes itchiness. Beds are comfortable enough and room is very quiet.
2024 年 5 月に 2 泊滞在
Managementからの返信 (投稿日 : 2024 年 5 月 25 日)
Thank you for taking the time to review Hilton Niagara Falls/Fallsview Hotel & Suites. We are thrilled to hear that you enjoyed your stay with us! We will share your amazing review with the rest of our Team. We hope to see you again in the future!

10/10 (非常に良い)

Eugene

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Always great 👍
2024 年 5 月に 1 泊滞在
Managementからの返信 (投稿日 : 2024 年 5 月 25 日)
Thank you for taking the time to review Hilton Niagara Falls/Fallsview Hotel & Suites. We are thrilled to hear that you enjoyed your stay with us! We will share your amazing review with the rest of our Team. We hope to see you again in the future!

8/10 (良い)

Oscar

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
My family had a great experience overall staying at this hotel. Loved the view of the Niagara Falls from our window. Check in and out were very simple and quick. The shuttle to the parking lot was very convenient and the drivers were all nice. The only downside for us personally was the housekeeping during our stay. The trashes weren’t rotated out, the beds weren’t made every morning for us and they never restocked our toilet paper. The only thing we felt like they did was give us new towels. Other than that it’s a beautiful hotel with great staff and atmosphere.
2024 年 5 月に 3 泊滞在
Managementからの返信 (投稿日 : 2024 年 5 月 25 日)
Thank you for taking the time to review our hotel. We do apologize for the inconveniences. We have shared your feedback with our team, we will work hard to improve the mentioned areas.

8/10 (良い)

GINA

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff are exceptional. Hands down helpful to all your questions. The view from our room to see the falls and the surrounding area are lovely and picture perfect The rooms are clean and well kept. I remove 1 star because of the shower pressure. It might be that the hotel are full of guest or they just control the pressure. The water pressure on the shower is too low. Otherwise everything is good.
2024 年 5 月に 1 泊滞在
Managementからの返信 (投稿日 : 2024 年 5 月 25 日)
Thank you for taking the time to review our hotel. We do apologize for the inconveniences. We have shared your feedback with our team, we will work hard to improve the mentioned areas.

10/10 (非常に良い)

Bill

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The views
2024 年 5 月に 1 泊滞在
Managementからの返信 (投稿日 : 2024 年 5 月 24 日)
Thank you for taking the time to review Hilton Niagara Falls/Fallsview Hotel & Suites. We are thrilled to hear that you enjoyed your stay with us! We will share your amazing review with the rest of our Team. We hope to see you again in the future!

10/10 (非常に良い)

Katherine

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
My husband and I did a quick trip to Niagara Falls. The hotel is the perfect location. We had a beautiful room with a view. We enjoyed the restaurant out front with the live music. So nice to be able to relax and then just go upstairs. The staff were all so friendly. Linus at the parking and Christine at the front desk were so nice. The concierge I think her name was Christine too got us tickets for the zipline. We had a wonderful time and would highly recommend the hotel! Thank you for a wonderful stay!
2024 年 5 月に 2 泊滞在
Managementからの返信 (投稿日 : 2024 年 5 月 24 日)
Thank you for taking the time to review Hilton Niagara Falls/Fallsview Hotel & Suites. We are thrilled to hear that you enjoyed your stay with us! We will share your amazing review with the rest of our Team. We hope to see you again in the future!

8/10 (良い)

Armond

良かった点 : 清潔度
2024 年 5 月に 1 泊滞在
Managementからの返信 (投稿日 : 2024 年 5 月 25 日)
Thank you for taking the time to review Hilton Niagara Falls/Fallsview Hotel & Suites. We are thrilled to hear that you enjoyed your stay with us! We will share your amazing review with the rest of our Team. We hope to see you again in the future!

8/10 (良い)

Ylldes

カップルで旅行, 家族旅行, グループ旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Tamika exemplifies exceptional leadership by maintaining total control and ensuring that all employees prioritize customer satisfaction. Her proactive approach and positive work environment, where staff are motivated to exceed client expectations. She made sure everyone at the counter was taking care of and happy. Bravo, definitely a leader!
2024 年 5 月に 1 泊滞在
Managementからの返信 (投稿日 : 2024 年 5 月 23 日)
Thank you for taking the time to review Hilton Niagara Falls/Fallsview Hotel & Suites. We are thrilled to hear that you enjoyed your stay with us! We will share your amazing review with the rest of our Team. We hope to see you again in the future!

10/10 (非常に良い)

Bret A

良かった点 : 清潔度
2024 年 5 月に 1 泊滞在
Managementからの返信 (投稿日 : 2024 年 5 月 24 日)
Thank you for taking the time to review Hilton Niagara Falls/Fallsview Hotel & Suites. We are thrilled to hear that you enjoyed your stay with us! We will share your amazing review with the rest of our Team. We hope to see you again in the future!

10/10 (非常に良い)

hilka

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
amazing as always my go to hotel for Niagara fall in Canada
2024 年 5 月に 1 泊滞在
MMからの返信 (投稿日 : 2024 年 5 月 22 日)
Thank you for taking the time to review Hilton Niagara Falls/Fallsview Hotel & Suites. We are thrilled to hear that you enjoyed your stay with us! We will share your amazing review with the rest of our Team. We hope to see you again in the future!